Bob Evans’s earns a 1.1-star rating from 602 reviews, showing that the majority of diners are dissatisfied with their meals.
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bad food
Poor service. I was extremely disappointed as I hadn't experienced poor arrive from this restaurant before. I made my complaint and was sent coupons in the value of $20. Wow! The story doesn't end there...so today(8/6/12) I decide to utilize those certificates. The service was fine. The waitress was attentive but within 20 minutes of eating there my fiance and I had become very I'll. We became quite nauseous first an then the vomiting and diarrhea came as well. It didn't stop there. With all those symptoms also came a great deal of abdominal pain. Needless to say...I will never eat at Bob Evans again!
The complaint has been investigated and resolved to the customer’s satisfaction.
terrible service/bad food
So about 10 days ago we(my fiance, my 1 year old and myself) went to Bob Evans on 21st and Shadeland Ave.. To begin, we were being seated but someone not in any type of uniform. As we were being seated we weren't asked what where we'd prefer to sit we were told where we were sitting. And as we asked if we could sit elsewhere the "host" proceeded to tell us it would not be a good idea dues to food always being brought through the area. An area in which we were securely out of harms way. Irritated, he sat us in our preferred seating. So we wait to get our drinks as well as our taken. We received our drinks and then waited for quite a while to have our order taken and then decided it was a ridiculous length of time to wait and needed to go based also on our schedule. As we proceed to check out and pay for our sodas the same man who sat us was practically yelling to another employee "what was our problem" and so on. We felt we were being harassed for THEIR
The complaint has been investigated and resolved to the customer’s satisfaction.
With a 1 year old Im assuming you had a high Chair. According to most restaurant policy, they don't allow high Chairs in aisles or next to booths. This is a safety feature so children aren't in the way of a server or other employee carrying heavy trays of hot food. Sounds like you anted a booth and were seated at a table to keep your child safe. Since you left specifics out Im assuming you know you are wrong to complain yet still feel the need to feed your ego by making others feel you are right. Not all restaurant employees wear uniforms. Management typically wears Dress pants and dress shirts (sometimes with ties). So since ive shot down your seating experience ill address your "Wait Time"
If you go to a SIT DOWN restaurant and don't have at least an hour to an hour and a half...then that's your own fault. Food Safety Requirements, cook times and OTHER GUESTS don't get put on hold just because you walked into the restaurant. MY background...Im a retired Restaurant General Manager with 20+ years of General Manager experience for multiple restaurant both fine dining and casual.
I have never been this unhappy at my job before
I have been bob evans server for 5 years. I have never been this unhappy at my job before. I have always been treated with respect and I thought worked with people that actually cared for my well-being which is why I have stayed with this company for so long. I feel like ever since I have gotten pregnant I have been treated differently and discriminated...
Read full review of Bob Evans and 4 commentsbob evans food and service suck big time on south high street columbus ohio
i went to bob evans on south high in columbus ohio warning the manager gets very offended and will want you to leave and argue you down and will not give you a refund if you have a complaint i ordered the turkey and dressing it came to me and the turkey looked like rubber on 2 ice cream scoops of dressing which it was all nasty the turkey had curled up and there was so much fat on the meat it was pulling and pulling from my fork i lost my appetite the macaroni and cheese was awful the banana nut bread was wet ill never eat there again it made me sick they asked me if i wanted a refill on my drink to go then the manager kept coming back trying to make me leave the elderly people next to me where also mad about their meal also and they also had a complaint which didnt work for her she was not very nice to either of us she told me she assurred my food was made rightand then asked me if i ate it she said she would only adjust my bill and not return my money she gave me 5 dollars off a 17 dollar bill wqhich i had no desire to pay it was all nasty to the condition of the resturaunt to the attitudes of the workers including the manager her clothes looked very dirty i would give them a rating of 1 maybe a 0 and whatever happened to real food in a real resturaunt this never would have gotten by the real bob evans i myself could do a better job at running that resturaunt but im sure they wouldnt want me there i would inspect every order before giving them to the public they should be ashamed of themselves and their district manager should pay them a visit to check out whats goiung on there something is not right
It's called punctuation. It's your friend. Use it. Run on sentences are annoying and make you sound like a 3rd Grader, which makes it hard for me to buy your complaint.
employee
My name is Brenda Young and my daughter works at the Bob Evans store #2025 in Columbia City, Ind.
On Saturday my ONLY brother passed away . Angie
is th GM at that store, and her GAM (Mike Meyer)has refused to help her so she will be able to go to the funeral. The funeral is on Thursday at 11:00am. That is the day she is to work. She is willing to work one of her day off, so she can have just the day of the funeral off. He will not work with her so she can be there to support for me. She even told him that she would come in and work 5:00pm on Thursday after the funeral, and he still refuses to do anything . I think that people that will not help out in a time when family is very inportant isn't much of a person. This is very important for me to have her there, since her brother is able to be there.
It is a shame they are taking advantage of your adult daughter, . Perhaps they are doing this because mommy still fights her battles and she cannot stand up for herself.
I have identical issues... Bought my house 7 years ago. He had a snake realtor then also that promised the world & gave you dirt. The customer service was horrible... The people that worked for Fred are liars & theives. Bad things evetually happen to bad people like Macintosh & his employees. I would never refer anyone to buy a house from this guy. He is the head dirtbag. I hope he meets the same end that THP has met.
bad customer service
I was at this Livonia Michigan Store (# 87 ) on November 13, 2010. I had family in from Kansas City, Missouri and we had a party of fifteen people. I personally selected Bob Evans for breakfast over a local IHOP Restaurant located directly across the street. When we arrived at Bob Evans around 11:00 a.m. the store was quite busy and had several large...
Read full review of Bob Evans and 7 commentsunsanitary conditions
One late evening I was dining my local Bob Evans and my friend a manager there gave me a quick tour . When we passed the area where the dishes were washed i noticed the waitresses' scraping the filthy plates! I found it somewhat disgusting and when i questioned it he told me it was a policy to have their waitresses clean and stack their own dirty dishes. I had time to watch them briefly as they scurried back and forth no one even was washing their hands. And I thought it was their job to bring my food and take my order cleaning my plates seems like it would be someones job that does not handle my food I will think twice before returning to a bob evans.
The complaint has been investigated and resolved to the customer’s satisfaction.
There are multiple hand washing stations, and chances are you didn't watch every single server every single time. It sounds like you violated health code policy by being a guest in the back of the house without washing your hands, but It seems you missed that part. Also, you just put your "Friend" in a bad situation by complaining. I think you are probably just a disgruntled employee (server) that doesn't like the policy of cleaning the plates.
dissatisfied
Seriously dis-satisfied with the quality and quanity of the Bob Evans Suasage Gravy (product # 4736). I have boughten this in the past numerous times, and unfortunately this time, the gravy was very greasy and had hardly any sausgae in the gravy. I hope this was a mistake, because if this has changed, I will no longer by buying this product.
amount removed from my credit card
I was at Bob Evans on Tuesday 9-15. My meal came to 14.83 but there computer was not working properly so my card was swiped 4 times and low and behold on my bank statement I was charged 3 times for 14.83 and once for 11.83. I have contacted the managers of this store numerous times and they assured me the amounts would be removed but as of this date they were not. I am livid. I think Bob Evans need to revamp their computer system and train their employees on the proper use of this equipment. I will never eat at Bob Evans again. Why is it such a big deal to remove charges when it was not a big deal to charge them to my account.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi i would like to know why you took tomato juice, & waffels off your menue we have several fellows in our model railroad group that has breakfeast at your resturant every-other-wensday that do like to get tomato juice-&-waffels it was a bummer when we found out you don`t carry these items anymore the fellows that like the tomato juice always use pepper & tobasco sauce members, range anywhere from as low as{ four to as many as twenty-four} and a lot of them do like the items that you removed, the manegment & and wait staff are fine not a problem one, would you please bring those items back thankyou
hostess seating
store 146 We frequent Bob Evans 2 to 4 times a month. On 7-5-09 at 9a.m.we walked in and asked the hostess to seat us with Trish (our favorite waitress). She looked at the stations, came back and seated us. A few seconds later a different waitress came to our table. I asked if Trish was going to wait on us. She said her station must have been full is it ok if I wait on you? Initially I said ok and she served us coffee. As she walked away I started to think why didn"t the hostess tell us Trish wasn't available and give us the option to wait untill she had something available? I ended up talking with the manager and she did give us Trish and moved our table. The reason I am voicing concern is because the hostess lacked communication and disregard for the customers wishes. Just wanted to share this information. Thank you, by the way Trish is an outstanding employee/waitress!
Terry Lubrano
The complaint has been investigated and resolved to the customer’s satisfaction.
service
My name is Goldie Roberts and me and my husband Tony ate at Bob Evans in Paintsville kentucky on 4-1-09 . We had to wait forever for our waitress Michelle to take our orders! One of the other waitresses had to bring our order out! my husband had ordered A salad which he didn't even get so we made her take it off the bill! Michelle was to busy talking and flirting with three boys sitting across from us to care about any of her customers! Once I went up and refilled drinks and the rest of the time the other waitress had to do her job! We were not the only ones in her section that wasn't happy. just thought you should know what kind of people you have working for your company! Thanks for letting me vent. Sincerely, Goldie Roberts
39 Fyffe Farm Road
Louisa Ky, 41230
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
went there for breakfast food was awful and i mean awful i ordered eggs, okay potatoes were overcookedand burnt sausage was good then rye toast burnt i mean burnt husband ordered steak and eggs well same was his potatoes overcooked then there was the steak they served him a piece of ( POT ROAST BEEF) it was a chunk they put on grill and made well done what a bunch of garabge they served later waitress told us cook called off well replacement cant cook restaurant 0065 order 240645 amount $22.38 i paid and left not to return to that one
As usual got over cooked and inedible food. Don't know why I even bother to order from this company. We don't have a lot of choices in Hillsboro. But I can get over cooked chicken at Walmart or Kroger.
11/26/2015 Thanksgiving both Portsmouth stores ran out of turkey before even the dinner hour. New Boston store had been out of the carryout dinners since "last week" after catering a nursing home. How do you run out of turkey on Thxgvng? We were regular customers, at least once a week, but will now spend our money next door at Applebees.
11/8/15 9:08 a.m. Bob Evans #414 Server Dara L (It was a Man) not sure if Dara is a gentleman. Possible manager. On my way to work stop to pick up breakfast. Not my first time here usually I go there at least 2 times during the week. He was not friendly at all did not speak just said what can I do for you. I Said I want to place a carry out order and he said what are you ordering and I said well I would like a menu to look at and was handed a menu. Placed my order got my food and got to work 22 minutes early to enjoy it. I spent $12.38 on breakfast no receipt number to reference this but there is a 11/8/15 R6 09:08 at the bottom near my order total. I ordered the Border Scrambler Oml breakfast with a side of bacon well done and biscuit. The bacon was perfect, my biscuits was hard my omlet has a few egg shells in them and I had no condiments no ketchup for the home fries no butter or jelly for the biscuit no sour cream for the border. I no this stuff comes with it because this is what I always order. When ordering they always ask do you need any (butter, jelly, sour cream, or would you like a side gravy for the biscuit) never was asked so I assume this would be in there anyway. I called them to complain at [protected] 4 times this morning and no one is answering the phone. They were not busy when I was there waiting, but may be when I tried calling. I don't usually work Sundays but did this as overtime for company because we needed help. So know I'm at work HUNGRY took my Medicine on a Empty stomach because I refuse to eat that. I no how good your food is because I go there to much on my way to work during the weekdays but I'm truly disappointed and I have wasted money on food I can't eat...My name is in your data base because I have used my debit card there before Bernadine O Boysaw, 1342 Manchester Columbus Ohio 43211. My email address is odessaboysaw@gmail.com
If this is an usual thing to have your food over cooked and inedible why do you keep going back. I get it you are a six year old child and mommy and daddy get to pick where you eat and the food is not really as bad as you say it is you are just fussy.
Miss Kansas idk where to begin with ALL that is wrong with you mentally. Either you are not a parent. Or you are not a "Miss" as I have a difficult time believing even a woman with no children, grown or not, would encourage the objectivication of young women. What is wrong with Steve looking or leering at these ladies ? 1.) As attractive as I have found some guests or servers in my store, I would NEVER and I mean NEVER display an act of character weakness such as this manager did by STARING. 2.) BOB EVANS is a FAMILY restaurant. Corporate would NEVER train a manager (and our training is extensive including Respect & Diversity training, Corporate Law & Governance, Food Safety, business management, etc..) ..to treat customers and their families this awful horrible way. 3.) This manager has issues that apparently lie deeper than any interviewing District Manager could have picked up on. All managers go through a back ground and criminal check which must be flawless to work for this Company. Steve certainly appears to have a sociopathic complex, which makes him more than likely an extremely proficient liar during his interview process. I sure hope these folks take this complaint to Corporate because Bob Evans truly strives to hire only the BEST managers. I am embarrassed for your experience on this day. As for Miss Kansas, or whoever you are, if you make any creepy comments to MY children I don't care if they are 18 or not. Come see me at my store. 895 Commercial Parkway Dover, OH 44622. My name is Jason Bontrager. I am the Assistant General Manager. And I will break you in half if you looked at my children the wrong way bud .
What does it take to be a manager at Bob Evans. Last evening we were on our way back from down south where there are a lot of Cracker B arrels. We had eaten at several of them and when we got back to Ohio/Wva we decided to eat at Bob Evans because we really enjoy your food. We stopped at #0103 restaurant in Vienna, Wva. We sat for 15 minutes waiting for someone to wait on us then we sat there for another 30 minutes waiting on our food once someone did take our order. We received everything at the same time when we did receive it - rolls, salad, meal, etc. We asked to speak with a manager and when she came to our table we told her how we felt about the service and we weren't the only ones unhappy. There were a couple other tables in the same situation. Jessica was our server. The manager just said well I am sorry I will give you 20% off your bill. This is not the point - why wasn't this server qualified to do the job. She just walked around wasting time = like picking up a cup, picking up a tip and piddling around while customers were getting irritated. When we got up to the register to pay our bill several folks were there complaining about Jessica. When we paid our bill the manager was at the register and even tho she had told us she would take 20% off the bill that wasn't done either . But like I ssaid, this was not the point. This manager really didn't care about her employees or customers.
I don't quite know how to make this complaint, so am just going to say this.,
For several years now there is a group of about 10 to 12 people from church that go to early 8:30 service, then at 9:30 we go to Bob Evans for breakfast., we have never had any trouble with getting in, ordering, or getting our food without much delay until, about the past 5 or 6 months, (ever since the remodeling was done)service is not good at all, and the orders plus trying to pay at the register is a joke., this morning was the straw that broke the camels back I guess. The waitress, really not all her fault, but it was the kitchen we think., we got in at 9:45, did not get our food until about 10:30 or so, and then 2 people never did get theirs., orders were not right either., never once did the manager come by to see if everything was ok or nothing., she is a joke too., it seems as though the right hand doesn't know what the left hand is doing.
I personnaly think that it is the Mgrs responsibility to keep track with what is going on in her restaurant.
I am sorry, I normally don't complain about things of this matter, but we all agree that management should know what is going on in the Marion, Il Bob Evans Restaurant
Did the manager reach in his pants and groan while looking at your daughters? In most parts of the world, 16 and 18 year old women are married with a couple of kids. If you don't want any one to look at your daughters put them in burkhas. However, it is probably more to do with WHO was looking. Had "Steve the Manager" been 22, athletic, and good-looking you probably would have thought it a compliment to your good genes that he took notice of your daughters. You might have even given him your daughters' cell phone numbers. Give poor "Steve the Manager" a break! He came into puberty when the halls of his high school were swarming with teenage pheromones, and it was considered acceptable (and probably even desirable) that he would take notice. Poor "Steve the Manager" is probably prematurely aged and lonely due to his crappy job. Were your daughters 6 and 8, then you would have a legitimate gripe. They are 16 and 18, pumping out pheromones, and looking fine. The usual clientele of Bob Evans is 50+, and he probably doesn't make even $10/hr. Bob Evans gets what they pay for, and so did you. He wasn't expecting two nubile young women to come into his restaurant. The poor guy was powerless to their charms. Take it as a compliment and shrug it off. To make matters worse, you didn't leave poor Chris a tip. Or is it that he didn't notice you, and you feel cheated?
ive been at bobs 22 years and i can tell u bobs dont care about anyone just $
fraud and scam
A guest at the hotel where I work comes to town child in college here.I gave good customer service to our guest so I was given a Bob Evans gift card they are located next to my place of employment. Giftcard value $10.00 so that I could have lunch on them. When I tried to use it the value was 1.81 cents. I was so embarrassed as I sent a manager of another...
Read full review of Bob Evans and 10 commentsdid not have advertised special on menu
On Friday, Aug. 22, 2008 the Bob Evans Restaurant in Plainfield, IL were out of the featured meal of Baby Back Ribs when I ordered them at 5:50 PM. They were advertised to be abailable after 4:00 PM. It was too early for them to be out of the ribs. I will probably will not stop there again.
C. A. Bangs
decaffinated coffee
Why is the decaffinated coffee so bitter? It tastes like it has been at the bottom of the pot for hours. We frequently eat at Bob Evans and I don't recall the coffee having this unpleasant taste .
Read full review of Bob Evans and 35 commentsunhappy about the new kind of chicken salad
Sunday July, 20th we had dinner at BobEvans restaurant on Glenway #342. Everything was great except my chicken salad sandwich. It was not the regular chicken that I have been having there for the last few years.
I have been eating your chicken salad or chicken salad plate for a long time.
What I received was nothing like I expected. It was very juicy and had other items in it that were not there before. There were tiny pieces of something green [maybe pickle relish] and also something red.
It had little or no taste at all. Please let me know if this is what you will be serving.
If all possible change back to the old chicken salad. I know I will not order it any more if it doesn't change back to what you usually serve.
Thanks for listening to me.
The complaint has been investigated and resolved to the customer’s satisfaction.
Ordered wildfire chicken salad and Cobb salad to go. When arrived home to eat it found each salad had large chunks of salad from the middle of head of lettuce—unable to eat. The salads both didn't seem to be of quality as in the past. We love Bob Evans but very disappointed today. (3/09/20)
On Jan. 1st I placed a delivery order online and received the wrong order. Manager said she would reimburse my card and has not gotten it yet. would like to know when it will be. order # [protected] at 506 pm. paid with mastercard 2694 of which belongs to my sister my phone # [protected]. email xolindat@yahoo.com . manager name is olivia
Ordered the Christmas dinner picked it up got home getting ready for every to be served and the meatloaf was burnt and the rolls we order most family gathering there and this was the worst I have ever got and it the biggest family meal that can be ordered for holidays I just think something to be done compisate for this awful experience thank you
Containers pardon my language s**k! Comes in PERFECTLY SEALED BOX.. but open it up and most of them have been broke and cracked...biscuits are PERFECTLY SEALED all the time...
how can we work together and fix this very important issue...I love biscuits and gravy but will only buy jimmy dean because of this...
Thank you
I purchased one of your microwave mashed potatoes and I noticed there were some dark, hard particles in the food. We've never experienced something like this with your food. We've been buying your products for years and after this, we are not buying your products anymore.
John O'Shea
34 Shamrock Circle
Poughkeepsie, NY 12603
[protected]
Less than 2 bites of roast beef.
Sat at the counter and ordered 2 eggs over easy and biscuits. After 16 minutes, I was informed that it would be 22 minutes for biscuits. That is a poorly managed place when it takes 16 minutes let only almost 40 because you run out of biscuits.
Why would you make paying customers wait for 30 minutes instead of cleaning tables? Staff just standing around. Wow. We left along with others and went to Cracker Barrel where tables are cleaned immediately.
Sex offenders and abusers should not be aloud to work here! he's the cook and a disgusting one at that...
This was the second one brought to me and looked terrible and had no filling and was very nasty. It didn't taste done and very clumpy, and only had 2 pieces of strawberries on it.
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Bob Evans phone numbers+1 (866) 616-6464+1 (866) 616-6464Click up if you have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number 8 8 users reported that they have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number 1 1 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number78%Confidence scoreCustomer Service+1 (866) 525-5214+1 (866) 525-5214Click up if you have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone numberEthics Hotline+1 (800) 939-2338+1 (800) 939-2338Click up if you have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone numberHead Office
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Bob Evans emailsbobevans_customersupport@bobevans.com100%Confidence score: 100%Support
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Bob Evans address8111 Smiths Mill Rd, New Albany, Ohio, 43054, United States
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 20, 2024
Most discussed Bob Evans complaints
a million black specks of something is in this product and it is not pepper.Recent comments about Bob Evans company
Take out cranberry pecan chicken saladOur Commitment
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Agree...the GI Tract doesn't function like that. Symptoms typically take hours and as long as a day to show. If it happened that quick you probably had an allergy to something you ate and don't realize you have that allergy. And as far as being mad at being sent compensation by the restaurant for a previous complaint...why would you complain about a corporation for wanting to send you coupons with an apology. You seem to like complaining just to complain.
I certainly hope the symptoms subsided when the doctor informed you that it's anatomically IMPOSSIBLE to experience the first signs of food poisoning within 20 minutes of eating ! I must call bull snap on this one. Lol