Bob Evans’s earns a 1.1-star rating from 605 reviews, showing that the majority of diners are dissatisfied with their meals.
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Food received
My husband and I visited the Lancaster, Ohio location on September 29th at 2:00pm, placed our order which we didn't receive until approximately 2:45 (after a couple who arrived about ten minutes after us received theirs) only for my dinner to be barely warm with the exception of my mac and cheese. Our order was very simple; I ordered a dinner bell plate...
Read full review of Bob EvansMashed sweet potato 22oz
We love the mashed potato and mashed sweet potato and the convenience the
prepackaged product provides.
A recently purchased Mashed Sweet potato (sell by Oct 28,2023) was microwave cooked per instructions but the consistency of the product was like thick soup. Way to watery to serve as a potato.
Not servable and was discarded.
Was only stored in refrigerator for 2 days before cooking
Desired outcome: Is there some way you can replace this product?
Poor service and wait time
On 09/03/23 at 2:30 my husband and I stopped at the Waynesburg, PA store. We each ordered a bacon cheeseburger with fries. A half hour later we were still waiting for our food! Once ready the manager brought our meals out an never even apologized for how long it took. Our waitress (the itimized receipt says Katelyn and the pmt receipt says Ashley) was more concerned with her own family at another table. She was constantly carrying and holding her child, talking with them and spending more time with them than her other customers. She never asked if we wanted drink refills or coffee and dessert. Obviously more concerned about others! The table behind us was full of dirty dishes and remained that way our intire stay! Unacceptable for this restaurant!
Desired outcome: Should have been compensated for poor service![protected]@yahoo.com
Family size mashed potatoes
First I want to say 3 yrs. ago, I had brain surgery, I had difficulty swallowing. Bob Evans mashed potatoes was something I could eat and I fell in love with them. The last 2 times I purchased them, 1 a lot of black specks and chunks of potatoes. They didn't taste the same. Has something changed. If so, you need to go back to the original. I probably won't purchase for awhile. Thank you
Poor food
Bob Evans new boston Ohio I ordered 2 breakfast Homestead with over med eggs hash browns sausages links gravy biscuits to go when I got home eggs were hard as a brick now I want you to know hash browns are no good if you don’t have egg yolk to put over them I called bob evans and told her that my breakfast was no good without my soft eggs and I wasn’t going...
Read full review of Bob EvansNew ranch, barbecue beef dinner
Sent from my iPhone
On Aug 30, 2023, at 7:40 PM, Lorene Bolton wrote:
I ordered the new rancher barbecue beef dinner the beef was on top of crispy baby potatoes no they weren’t They were soft mush This is the worst meal I have ever had from Bob Evans and I pay my $15 and not be able to eat that meal I can send you a picture of what I got, and a picture of what it should have look like and there is no way, I almost threw up even trying to eat this food. Someone needs to know how to fix crispy potatoes. I would appreciate an answer back to this because this is awful and I eat at Bob Evans a lot, but this is the worst it has ever been.
Lorene Bolton
[protected]
Sent from my iPhone
Carry out food not acceptable
Carry out check #890069 Some soups and salad along with additional sides and dinner rolls. The sides were less than half full in their small containers. The carrots were black colored and obviously not edible. The dinner rolls were rock hard stale. Called and asked for the manager (Rachael), who started telling me she was not surprised. I stopped her right...
Read full review of Bob EvansMashed potatoes
I purchased this product at Giant grocery store in Walnutport PA. On [protected] I prepared the potatoes. There were black bits all through the potatoes and one large black hard piece the size of a peanut as I was starting to dish it out. Before I could scrape it all in the trash someone had taken a bite and said it tasted like mold or chemicals. After reading a complaint thread I see this has been a problem for years that hasn't been corrected.
Desired outcome: Compensation for product and cost of a replacement product of a different brand
Customer service
On Wednesday last week we went to Bob Evans at about 1:45 pm. We were celebrating my husband's being cancer free. We were so happy, when we got there the lot was almost empty but there was a couple going in, so we followed. When we got in the couple was seated. We had to wait about 10 minutes. They finally seated us and took our drink order. The waitress by...
Read full review of Bob Evans and 1 commentLack of concern for safety
Today I visited store #226 in my Hilliard Ohio. We were seated after about 25 minutes and directed to a booth. My 2 year old climbed in and sat down and immediately the front part of the bench lifted up completely came off and my daughter fell into the inside of the bench. She was screaming and crying in fear. I pulled her out, consoled her and then took...
Read full review of Bob EvansNo service
I came in early this morning to the Niles Bob Evans, it was slow so I was hoping to order and eat before my doctors appointment I waited over 20 minutes and my server Mike never came to my table. I eventually had to go up to the front where the manager was and told them I had not been waited on after that said the employees were talking as if it was normal...
Read full review of Bob EvansBad food slow service
Went to get a bite to eat at Celina Ohio Bob Evans ordered our food waited for over 1 Hour and 10 minutes waitress apologizes 3 times finally got our food my hamburger was raw in the middle and my cowboy fries were cold cheese wasn't even melted on top my wife ordered the turkey dinner without carrots she got carrots potatoes were cold just a total...
Read full review of Bob EvansEmployee
I often take my parents out to eat at the Warren Ohio location and everytime I get “Mike” as a waiter it is the worst experience. He never greets us until he is ready to take our order and half the time we never receive our drinks until after our food comes. After we’re done eating (without being checked on once) he tries to force us to buy desserts from...
Read full review of Bob Evans and 3 commentsService and food
My wife and I visited your store location located in south Venice Fl on Saturday, July 29, 2023 at approximately 11:00 am. WE were greeted by an elderly white male in his 60's at the entrance who showed us to our booth. We then were approached by the waitress who was a white female in her mid-fifties with an accent. When we were ready to order I stated, "I...
Read full review of Bob EvansMashed potatoes
Had about three bad batches of these potatoes. First time I complained, they sent me coupons. Ugh. Todays batch was the worst by far! Huge, hard black lumps. Too many to pick out, which is what I did with the first two batches.
Purchased at Walmart in NJ . I’m so grossed out after reading what these lumps might be! I thought skins at first but this is not skins!
Like everyone else said, look like raw black beans! Hard, not squishable.
If I ate potatoes with rat droppings, I am gonna freak out! Who can I complain to to get something done? These potatoes are soooo convenient!
Desired outcome: Recal, and an explanation as to what I have ingested! I have cancer. I am going through immunotherapy. I can’t fight off a rat plague intestinal infection.
Fried chicken
I got a two piece chicken dinner last night and it was the worst chicken I ever ate. I love the chicken at Bob Evans but last night was terrible. My wife got the pot roast and it was awesome. I can't believe they can do one thing so good and another so bad. It was carry out if we were there I would have sent it BACK. It was order number [protected]. I...
Read full review of Bob EvansStore-bought sour cream and chives mashed potatoes
Like many of the consumer complaints noted, I too have purchased this product with similar chunks of black material found mixed into the potatoes. This material was thick and hard and looked almost like slices of mushroom. I also like the Bob Evans store-bought potato products. But this is extremely inexcusable on the part of the quality control department. Please get this issue rectified. This is a serious health hazard.
Food and service
We ate at Bob Evens in Chillicothe Ohio our food was just warm the biscuits were like hockey pucks our food was brought out separate not together our order of mashed potatoes was served when we were about done eating we only ate part of our food should have sent it back. The pie was perfect but no second cup of coffee. This restaurant should be reprimanded. Thank you
Manager Lana
My family and I were on the road traveling and decided to stop by the Princeton West Virginia location Bob Evans for dinner and we had the most outstanding waitress we’d ever gotten, but noticed the manager on duty (Lana I believe was the name) had the worst attitude towards her staff. Yelling at her employees in eye sight of customers, slamming dishe...
Read full review of Bob EvansFrozen sausage patties
... Styrene...
On 09 july 2023, I discovered an issue with your styrene packaging.
As you can see in the picture, the black spots on the frozen meat is the styrene.
I cooked a couple patties and smelled burnt plastic, that's when I discovered the
Styrene stuck to the meat. To clean it off I had to place the meat under running
Water, then scrape off the styrene. We only eat a couple at a time, so we keep
Them frozen.
Desired outcome: Could you place a sheet of wax paper under the patties? Like you have in your 30 pack.
Bob Evans Reviews 0
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Overview of Bob Evans complaint handling
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Bob Evans Contacts
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Bob Evans phone numbers+1 (866) 616-6464+1 (866) 616-6464Click up if you have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number 8 8 users reported that they have successfully reached Bob Evans by calling +1 (866) 616-6464 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number 1 1 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 616-6464 phone number78%Confidence scoreCustomer Service+1 (866) 525-5214+1 (866) 525-5214Click up if you have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (866) 525-5214 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (866) 525-5214 phone numberEthics Hotline+1 (800) 939-2338+1 (800) 939-2338Click up if you have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have successfully reached Bob Evans by calling +1 (800) 939-2338 phone number Click down if you have unsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone number 0 0 users reported that they have UNsuccessfully reached Bob Evans by calling +1 (800) 939-2338 phone numberHead Office
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Bob Evans emailsbobevans_customersupport@bobevans.com100%Confidence score: 100%Support
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Bob Evans address8111 Smiths Mill Rd, New Albany, Ohio, 43054, United States
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Bob Evans social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all Bob Evans contacts
Most discussed complaints
a million black specks of something is in this product and it is not pepper.Recent comments about Bob Evans company
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