Booking.com’s earns a 4.2-star rating from 8226 reviews, showing that the majority of travelers are very satisfied with accommodation bookings.
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booked at white summerville tourist in coron philippines
Price is 26 euro for 1 night. After checking in we found out later on that there is no water supply at all!? We can't take any showers, no coffee. We can't even go to the toilet. Booking.com should immediately put this hotel offline! It says free WIFI but that is also not available. I want a refund! We are also the only ones in the hotel. Now I understand why...
booking.com won't speak to us and resolve situation
48 hours before our trip starts, we get an email saying that our room reservation has been changed due to an error by the hotel. I booked a room with 4 beds, but was being told that now I'm getting 2 beds. I spent 1+ hour on the phone with an agent and the best solution they came up with was adding a rollaway bed, which she then discovered wouldn't even fit in the room.
Asked to speak to a manager three times and each time was being told this is the best we can do. 4th time they said they can email manager who is in Singapore and they should respond in 6+ hours. THis is ridiculous and not what I expected from booking.com. Awful. Will be telling all friends and family never ever to book with them again.
Confirmation# [protected]
invoice
Dear booking.com
I need to ask for the below Invocies from you, made on your website and we have the charges on our bank account:
2018.09.03., Monday 2018.09.03., Monday 214T180903V12541 -87.88 EUR [protected] [protected] Hotel on Booking.com Amsterdam 87, 88 EUR
2018.08.13., Monday 2018.08.13., Monday 214T180813V12EB1 -346.48 EUR [protected] [protected] Hotel on Booking.com Amsterdam 346, 48 EUR
2018.09.24., Monday 2018.09.24., Monday 214T180924V125B4 +133.24 EUR [protected] [protected] Hotel on Booking.com Amsterdam 133, 24 EUR
regards, Petra
hotel charges not the best price as promised
I booked thru booking.com a hotel room at The Knot Tokyo Shinjuku from 18 to 20 April 2019 and was assured that the hotel charges would be the best price guaranteed. My booking number is 3379.524.525. When I was in Tokyo, I saw from online that the hotel room charge for 20 April 2019 was listed at yen 23, 000 only. So, how can it be that the hotel charge of yen 37, 800 that I have to pay is the best price guaranteed? Far from it! I am paying 50% more, notwithstanding that I have already stayed 2 nights at the same hotel.
I would appreciate a refund of the excess amount, in view of your match price policy.
For any clarification, you may contact me at [protected]@gmail.com.
Thank you,
Ms Sheena
I booked thru booking.com a hotel room at The Knot Tokyo Shinjuku from 18 to 20 April 2019 and was assured that the hotel charges would be the best price guaranteed. My booking number is 3379.524.525. When I was in Tokyo, I saw from online that the hotel room charge for 20 April 2019 was listed at yen 23, 000 only. So, how can it be that the hotel charge of yen 37, 800 that I have to pay is the best price guaranteed? Far from it! I am paying 50% more, notwithstanding that I have already stayed 2 nights at the same hotel.
I would appreciate a refund of the excess amount, in view of your match price policy.
For any clarification, you may contact me at audreyhow15@gmail.com.
Thank you,
Ms Sheena
fatorria il millione agriturismo
Hello there,
On the 21st of April we've booked a room at Fatoria il millione agriturismo, at the outskirts of Florence, Italy.
I spoke to the manager of the property directly and specifically asked for a room for two.
I first asked for two seperate beds, for me and my senior mother. The manager told me he had no more seperate beds rooms, but we will have a large shared bed addequate for two people.
When we arrived to the room we saw one poor couch, which turns into a small 1.5 bed, that can be addequate for 2 little children, a the most, and in addition one could feel when lying on it the springs stuck in your back.
It was insulting. For a place that charges more than a 100 Euros per night one would expect a normal bed. Not that much of a request.
I immedietly spoke to the manager, and asked either for a different room or that he will at least supply us with another mattress, since as I mentioned - two grown ups could not sleep together on that bed.
The manager didn't have another room or bed, and after a discussion of few minutes told us he would refund us if we leave that instant.
That we did, and booked a hotel in Florence for the same night as could be seen in your website.
The manager told me to contact him on Monday morning and send him my bank account for refund, yet he did not answer my messages since then.
For these reasons specified we would ask you to refund us with the charge for that night.
Sincerely,
Shahar Gabai
hotel which I booked in january
In January 2019, I booked via Booking.com one night in Chesapeake Resort in Islamorada, based on reviews and the website.
When we arrived on 6 April we were given a room which looked like a 2 star motel room without any resemblance to what is on the website. When we opened the curtains, we were supposed to view the ocean, we saw builders' skip. When I walked out of the room I saw that the main building was covered in scaffolding and rebuilt, while most of the rest if the resort was fenced off. The mature Palm trees were not maintained, and I could see coconuts on the ground. These mature coconuts have be cut as otherwise it is a heath hazard. The area which was open was dirty. Only the small pool was open with very little space to relax around it. The resort still advertises two pools!
The air conditioning in the room was loud, and in order to sleep I had to move an easy chair, stand on it, and pull the plug out.
As we were on the ground floor I was afraid to open the door, so the room was very hot.
Since January, there was enough time to let me know about the works although the manager told me that the works have been going on for more than a year.
I look forward to having hour comments and an adequate compensation.
Susan Fisher
35 Caddington Road
London NW2 1RP
email [protected]@btinternet.com
copy of booking confirmation
Pre-authorisation: To check the validity of your credit card and guarantee your booking, the property reserves the right to temporarily hold an amount prior to arrival.
Please note: additional supplements (e.g. extra bed) are not added to this total.
The total price shown is the amount you will pay to the property. Booking.com does not charge any reservation, administration or other fees.
If you don't show up or if you cancel applicable taxes may still be charged by the property.
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Room details
This room features a 37-inch flat-screen cable TV and a furnished screened balcony with a garden view. A small refrigerator is also included. Please note maximum occupancy is 4 guests. Extra beds cannot be accommodated.
Guest name Susan Fisher Edit guest name
Number of guests max. 4 people.
Meal plan There is no meal option with this room.
Special Requests
Approximate time of arrival: between 10:00 and 11:00
Important information
You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.
If you expect to arrive outside check in hours, please inform the property in advance.
Please note, due to previous hurricanes some amenities are limited. Please contact the property for more details.
Please note that the property is currently undergoing restoration. Limited amenities may be available.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
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You have now confirmed and guaranteed your reservation by credit card.
The total price of the reservation may be charged at any time after booking.
Please note that your credit card may be pre-authorised prior to your arrival.
This accommodation provider accepts the following forms of payment:
American Express, Visa, Euro/Mastercard, Discover
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Booking conditions
Cancellation policy
Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.
Any cancellation or modification fees are determined by the property. You will pay any additional costs to the property.
Guest parking Free private parking is possible on site (reservation is not needed).
Internet WiFi is available in all areas and is free of charge.
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payment complaint
Hi, my property ID is 2817851, name of the property is west end Homestay Mashobra, SHIMLA, Him a half Pradesh, pin 171007
Guest name is Amit sawhney check-in 18 Apr 2019 check out 21Apr 2019 .He had booked 2 rooms, he has not made any payment at hotel stating that he has made direct payment of Rs 10281/ to booking. Com .verbal complaint was lodged yesterday at about 9 PM IST to Mr Stephan the official on duty. He has confirmed direct payment of Rs 10281/ to booking. Com.He has told me to furnish my bank account details to booking. Com and assured me to transfer the above amount in my account.Details of account are as under
Name:Sarina Chauhan
Bank details: icici New Delhi Cantt Branch, Sadat Bazaar New Delhi cantt
Pin -110010.
IFSC:ICIC0001822
Ac no:[protected]
Request kindly resolve the issue on priority.
false/wrong information provided by 1700-1900 ala moana hawaii studio
Hi,
We rented via booking.com as we aslways do and we booked this place called 1700-1900 Ala Moana Hawaii Studio on April 19th 2019.
It turns out they use that title just as a way to mix up the travelers because the adress they ask you to go to after you book isn't even 1700-1900 Ala Moana. It is an old, moldy and unclean apartment we were given; nothing like the photos that were posted on the ad. The description said there was only 1 bedroom left with free parking, king size bed and free internet but we didn't get any of that. As soon as we got there we were told there was no more free parking nearby so we were forced to pay for parking unless they were going to tow our car away. Threatening your guest isn't a way to be. We arrived late as was planned from the beginning with the owner but had to deal with all of this last minute. When we got to the room it wasn't clean and it was dusty, we just had a queen bed and it didn't look at all like the photos. The owner said all his rooms look alike anyway - which means none of them are clean (see photos attached). A sheet was even put on top of a couch to hide the stains on it. The apartment had a weird smell and we could found mold in it. Finally, the internet that was suppose to be provided just didn't exist. I booked for vacation and this was the complete opposite.
This is allowing misinformation on your website by permitting this untrustworthy person to post on your website. It is very unfortunate and disrespectful to let someone like this even post information on your website.
This being said, we paid a decent amount for this place and would like to have a full refund which goes up to 135, 22 USD.
We booked this place because we trusted your website. We hope to be able to trust your website again.
Thank you,
Frederique
money owed
We advertise our cottage with you, Simon's Cottage, Totley, Sheffield UK. We have been trying to resolve a complaint we made to you by email for an outstanding amount of £1500 which we are owed by you for an error in your accounting going back to 2016. You repeatedly ignore our communications in the hope presumably that we will go away, but we will not. We have provided you with full details. Please look into this matter and get it resolved.
Email [protected]@outlook.com
Thank you,
A Moorcroft
cannot put refund back on credit card
I received a refund of approximately $500. The money was put into a wallet account on Booking.com. I have tried several times to transfer the wallet money back to my debit Mastercard. A technical error on Booking.com's part keeps coming up preventing the transfer. I have been shuffled back and forth to different customer service agents. There is no one person handling my case which compounds the problem. My credit card is good. I just purchased an airline ticket on it.a few days ago. I can confirm with my bank Woodforest that my debit card is viable. I have sent them pictures of the technical problem that keeps coming up. One of the solutions offered was to put in a family members credit card. This is ludicrous, I find it suspicious that when I book using my credit card the transaction is flawless. However, when I try withdraw funds from Booking.com and put it back on my card, there are technical errors. I do not wish to do business with them again and have the wallet money put towards future reservations. This has been a continuing emotional nightmare for me. I need an alternative solution where this can be resolved. I am traveling and cannot open another credit card application. I would like to transfer the money directly into my checking account. I will provide Booking.com with my router number, etc. If you could help resolve my problem, it will be most appreciated. My booking number with them is [protected] pin 2812
booking.com ignoring dmca takedown requests
I own the copyright (trade mark) to a property name. I have been trying since November 2018 to get Booking.com to remove the use of my trade mark from another property's advert. I have provided proof of the trade mark to Booking.com and served a valid DMCA takedown notice. All I received back are scripted messages from customer service asking for more information. Airbnb has complied. Why won't Booking.com?
fraudulent cancellation fees best western kampen hotell
Booking.com / cancellation money not refunded hotel
I cancelled my accommodation a YEAR before the event as my travel plans changed. On the original cancelled booking date I received an email to say I was a no show and then immediately after I checked my credit card and the accommodation had removed cancellation fees and NOK to AUD conversion fees were also deducted. I called booking.com and complained. The guy BLAMED me for the incident and expected me to call the property in Oslo myself. Are you serious? I told him in no uncertain terms that it was booking.com's fault that this occurred. FINALLY, the guy came back and paid lip service and pretended that he was going to help me and that Booking.com would do everything to get the money returned by the accommodation provider. They have done NOTHING at all in weeks and have not even bothered to contact me again despite several attempts. Booking. com is a SCAM. They stole money off me and they will do the same to you.
customer service
I made a booking with Booking.com on 11/02/2019 where I was advised a cost of my booking for a BCN apartment in GBP. (£1150)
I was advised I qualified for their Price Match, which the agent could see on Expedia for cheaper & confirmed they would deal with Price Match separate to my booking. (£1015)
It later transpired that,
1) I should not have been quoted in GBP as my booking was for EUR
2) They couldn't Price Match my booking with Expedia because my screenshots from my mobile App didn's show all the T&Cs of Expedia's price (shock, it was on a mobile app) & I wasn't advised to get the T&Cs because the agent had already verified I qualified
3) The price of my Booking in GBP was inaccurate and much more.
I complained to Booking.com several times where no agent would deal with my complaint, nor allow me to speak to a manager.
I emailed my complaint and it was brushed under the carpet, saying they couldn't listen to the call recordings of any of my calls.
I raised the complaint with European Commissions (which they suggest on their own website). Again, Booking.com responded saying they couldn't listen to the calls but would offer me 50EUR refund. I refused to accept the refund.
I then raised the complaint with Resolver, which escalated to Gillian Tans - but to this date (more than 28 days) I have not received a response.
All I'm requesting is my booking to be the price I was advised on my first initial phone call from my booking which qualified for the Price Match.
Booking Reference [protected]
booking.com hotel reservation
terrible customer service and faulty hotel, but I'm the one who have to pay - I booked hotel in xishuagbanna couple of months ago, intended to locked down lower price before the festival take place this weekend. i received the confirmation from booking.com right immediately. I contacted booking.com customer service Apr 5, was told that they contacted the hotel bla bla bla and provided us the info. Then I contacted the hotel directly but was told they couldn't find my booking. I escalated to the customer service multiples time within that few days and only today Apr 8, A guy calling my phone saying that the hotel has done some mistake during reservation and they can't give me the same rate. In fact, they ask me to pay the additional fee within 48hrs? else I don't know what will happen, should I pay the cancellation fee or no show or whatever. this is very terrible experience. Don't know what's the customer right. The guy told me you are from Dutch. wonder this is the approach in Dutch?
the booking
I was booked in the marigold hotel226 queen street east brampton. The hotel was filthy with prostitute fighting at night
I was unable to sleep so third day morning decided to leave and then booked at the diana-s place 41 lorraine cres, brampton, l6s 2r6, canada you confirmed the booking and took payment - when I got to the accommodation they denied it being confirmed. So I had to start looking for another accommodation which I did and cost me cad200. More.
Make sure I am not charged for it and I want refund in price difference I had to bear and compensation for the first hotel.
How can you advertise such properties.
Both booking were through you. I have been using booking.com for nearly 10 years.
our review never appeared after our hotel stay
As requested by booking.com, after we checked out, we completed and returned our review of our stay.
It never appeared on their site.
I can only conclude they show mostly-positive reviews only.
This may be good for them and the property.
It is dishonest for the consumer.
I deleted their app and unless I am provided with a convincing explanation I will not use or recommend their service again.
poor price/quality ratio and misleading advertisement
Dear all,
We would like to express our real disappointment concerning an hotel (supposed to be 4 stars and rated 8.5) booked via booking.com, which should be maximum 2 stars and not that highly rated.
Here is a list of the points we would like to bring to your attention:
- No lift and a lot of stairs - definitely not great with big luggages and no air conditioning
- Air conditioning in the bedroom not working
- Television not working
- Some lights and plugs not working
- Safe not attached and not opened - hence not working
- Bad smell in the bedroom
- Toilet not well attached in the bathroom
- Cleaning lady did not come after the 1st night
- Broken windows
We understand this is an old building - however it really needs to be maintained/refreshed and cleaned to provide good experience to customers, considering that is on top an expensive place.
One of the persons traveling had to avoid stairs and after asking the hotel manager, we got a bedroom at the first floor for which we had to pay an extra 150 USD for 3 nights. Having to pay a total of USD 300 a night for such a place and service is really disappointing and frustrating.
We trust that you will act accordingly so that other tourists do not have this kind of experience with that ‘hotel' in the future.
We are also wondering if booking.com protects us as clients, since at the moment of the arrival, our only option was to stay, considering that the booking was not refundable and the hotel manager told us that we could contact you if we wanted, but the money could not be refunded under any circumstance.
Is there any possibility we could get a compensation for these 3 days of vacation which were not really pleasant due to these conditions?
Many thanks in advance for your feedback.
Best regards,
Yoliana Bayona and Gaëtan Lepinois
booking.com is a cheat
They declined my booking and did not refund my money. When I email them about it they just don't reply.
This is an extremely unethical company.
Be careful. I also had a situation where after searching for a certain date about 100 times, they suddenly started flashing very attractive deals in front of me for the same date but a different month with strict cancellation policies. They basically wanted me to erroneously book that date and then not allow me to cancel.
booking and the check in process and unreasonable and questionable "charges"
My confirmation number from booking, com was [protected]. I chose "pay later option from the booking.com app. The following day I received an email from the hotel telling me that they were going to cancel my reservation due to credit card being declined. I contacted the hotel and asked why they were charging my card 5 weeks prior to my arrival (I wa...
Read full review of Booking.comwrong amount charged
I made a reservation at Taj Super Deluxe for the 19th of March to the 21st of March 2019. Confirmation number: [protected] Mrs R Lambrechts.
Upon arrival I had to make the payment for the booking. When I made the payment, I asked the manager about the breakfast. He stated more than once that breakfast was not included in my booking. He even showed me a piece of paper that didn't show the breakfast. I was puzzled because I paid a lot of money which in my calculations included the breakfast. I didn't want to get in an argument and wanted to make sure that I didn't make a mistake. For that I had to get back to my luggage for the complete reservation form. (Payment was made in the dining room, far from the room, in another set of buildings) I kept a lookout for him when we were at the guesthouse, but never saw him again. I send a message to the manager on the day that we checked out, telling him that he made a mistake and wanted to clear it up before we left. He didn't respond and was nowhere in the guesthouse. He only responded an hour and a half later. By that time, we were already very far away from the guesthouse on our way to the airport. He has been sending messages with different reservation costs every time. We have also send an email to the guesthouse regarding the whole problem. It feels like he is not even listening to my complaint. What should I do now? I have been using Booking.com for many years and never encountered a problem like this. He charged service fee and 5% credit card fee on the full amount (room + breakfast). I want a refund on the breakfast as well as a correction in the service fee and credit card handling fee. Please help me.
Booking.com Reviews 0
If you represent Booking.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Booking.com
One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.
Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.
Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.
Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of your booking (hotel, flight, car rental, etc.)
- Details of the problem encountered (incorrect charges, poor customer service, etc.)
- Any correspondence or interactions you had with Booking.com's customer service
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- Relevant dates and times of your booking and the issue
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Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.
5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
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9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.
Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.
Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.
Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.
Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.
Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.
Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.
Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.
Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.
Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.
Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.
Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.
Booking.com was founded in 1996, and has since grown into a well-established online travel agency.
Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.
The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.
Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.
Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.
Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.
Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.
Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.
Overview of Booking.com complaint handling
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Booking.com emailscustomer.relations@booking.com100%Confidence score: 100%Supportmarlen.penner@booking.com100%Confidence score: 100%Supportcustomer.web@booking.com100%Confidence score: 100%Supportcustomer.service@booking.com100%Confidence score: 100%Support
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Booking.com addressHerengracht 597, Amsterdam, 1017CE, Netherlands
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Booking.com social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024
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