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Booking.com Complaints 1681

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12:08 pm EDT
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Booking.com casa joules mozambique

On the 18 october 2018 i booked at jasa joules mozambique for the 10th til 13th January 2019. On the 30th October 2018 i paid R3500 and on the 31st october 2018 i cancelled due to personal reason. On the website policy it states cleary that i can cancel and be refunded fully if my days 4 arrival is not 60 days before arrival. I asked for my refund and they refused. I asked for the reason and the lady hung up. They are scams and fraudulent. They do not stand by their policy

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3:48 am EDT
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Booking.com booking refund not paid

Hi,

In September 2018 I have been with my Family in Italy (4th - 12th of September), making the booking based on a friend's recommendation. Based on Booking.com statement we should have been refunded with 10% out of the booking value after the check-out. Since 6th of October we are still waiting to be refunded, even though the refund operation still appears to be in progress. There have been several phone calls with the Customer Service's representatives from Booking.com, getting various explanations, but the amount is still not refunded.

Pleas refund the sum without arguing permanently.

Thank you!
Calin

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10:17 am EDT

Booking.com great fortune hotel & spa istanbul

Booked this hotel with booking.com confirmation number [protected] pin code:6306, check in 26th October - check out 29th October. I selected the option of payment to the property at a higher rate rather than pre-payment and I exchanged several emails with them directly to confirm my booking and to arrange taxi transfer from airport which they confirmed. We were picked up at airport and taken to hotel as arranged only to find out that they had cancelled our reservation that same day whilst we were travelling to destination! They said that booking.com had cancelled our reservation, that they had not arranged our transfer and that they were fully booked. After I showed them our email exchanges and they realised that they had arranged taxi transfer they wanted us to pay the taxi! They finally found us another hotel (not to the same standard) and wanted us to pay them as they said the rate was special from them. We refused until seeing the accommodation and in the end the rate was the standard rate which we paid directly to the hotel ( Birkin). Please confirm WHO cancelled our confirmed reservation and had us walking the back streets of Istanbul at midnight with our luggage!

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10:14 pm EDT

Booking.com owner was dishonest about his property and refused refund. booking.com rating is misjudged.

Hi, i want to report the property Orange Hongdae guesthouse, confirmation number 2043.742.926 I suppose to stay there from 18 October to 27 October but I couldn't sleep at night due to the big noise of guests all night hours, the nearby construction site early day hours and the bad conditions in the room (room 3). It led to that i had to book another place (also via booking.com, confirmation number 2075.415.833) right as soon as the 20 October which caused me quick low budget unexpectedly. So i had to check out in Orange Hongdae guesthouse on 20 October. The owner Mr. KIM refused to refund me the money for the rest of nights I couldn't use at the guesthouse. He claimed it's non refundable regardless exception. When i claimed the window door in my room always makes noise as someone close the hall electronic door, he went to my room to check, he said he heard no noise when my friend in the same room confirmed about he heard the noise. But both of us just felt it's useless to explain with him when he chose his opinion! Also first day when i checked in, when in a shower, i heard outside a big fight, a woman had come in the hall and shouted at him and both were shouting each other in Korean. I was scared. I've booked this guesthouse because of the location and it's rating. But after this incident, i don't trust the rating anymore! . Because it seems like the rating is from backpackers who don't really consider quietness and cleanliness as most of them came back to the guesthouse after midnight, some talked laugh on phone in the hall, some vomited in the toilet... My room was just opposite the hall door. For a terrible experience! So i had to check out before the experience made bad impact on my health (no good night sleep). I don't want to make a fuss about this incident but I think my conscience makes me to directly report to you, as you are their accommodation agency. I don't want to just post a negative review on the guesthouse as he would just come in and deny all. So talk directly to you probably more effective to protect other customers to fall in the same situation. He claimed i chose cheap price to stay in his guesthouse, so i could not be so sensitive about noise. But well, no one ever pay a small money to buy trouble. I mean if he was honest on the website and in his comments about his guesthouse, people have more chance to consider. This guesthouse is probably suitable for backpackers. And so the rating! I hope you step in and use your authority to talk reason with him. I have tried and failed. He just claimed my booking was non refundable, although heard my troubles.
Please help me to get refund and get him to be honest with his guesthouse photos on the website
Thanks a lot.

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3:43 pm EDT
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Booking.com inability to obtain refund despite cancellation of room.

Room booked at Quality Inn & Suites, Morrisville, NC. Arrival date 10/4/2018 departures 10/5/2018. Attached: Booking.com cancellation email. Visa Debit card used ended in 5517. It was linked to my checking account. Screen shot of checking account showing charge of 72.43 debited on 10/5 and with statement date of 10/8. Checking statement for account validation. Debit card to this checking account ended in 5517. Copy attached. Booking.com was called 7 or 8 times since 10/8. Each time have different excuse. Last Thursday they said they spoke with hotel GM and he assured them refund was processed that morning. Today, 5 days later, Booking.com said they called hotel again and said no record of refund being processed. Since 10/8 they promised me to give the 5 days to get me a refund from hotel and that if they failed, they (Booking.com) would refund me. It's been 16 days and they still refuse to refund me. I used Booking.com to prevent situations like this. Not to exacerbate them. I demand an immediate refund.

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3:23 pm EDT
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Booking.com booking confirmation

Related to booking - [protected] pin 0948.
Stay from 19th oct to 21st oct 2018

I booked the property 1 (on 15th Sep 2018) month in advance and received a confirmation.

I called booking.com on 12th Oct 2018 to confirm the stay and received another confirmation that my reservation is confirmed.

When i reached the property, i was denied the accommodation.

after several hours, i was given another property quite from the the site.

i then had to book another property at the same loction at double the price.

yet to wait from booking.com on what went wrong and what is being done.

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3:19 am EDT
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Booking.com poor service

Re: booking [protected] (pin 3799) cancelled by bookings.com
I would like to draw your attention to the following:
My travel agent, ms. Lydia norval of reynolds travel, made and paid for this booking on 18 september, 2017, with a policy of no cancellation.
On 27 june, 2018 at 12:57, she received notification via email stating that 49-flat paris menilmontant was unable to accommodate my reservation due to water damage?. The booking was for 28 june 2018 at 16:00. I was due at the airport at 16:00 on 27 june, 2018 to catch my flight to paris, leaving me 3 hours to find alternative accommodation. To find and secure accommodation at that late stage was virtually impossible.
An hotel was proposed by booking.com as an alternative for me, but was unacceptable. I needed an apartment as my family was a party of 6 people, so that we could cook our own meals. We could not afford to pay for hotel or restaurant meals for 3 nights in paris (8 meals)!
Ms. Lydia norval searched for an apartment in paris, but none were available at the last minute at an equivalent price as it is high tourist season. The customer service agent who attended to the problem could also not find a suitable apartment. We thus booked an apartment at citadines place d'italie paris which was the best option we could find given the circumstances and at the last minute. The cost was 1243 euros.
After many phone calls and uploading information, I finally received the refund 11 weeks later.
I would like you to give this matter urgent attention. My booking was no cancellation policy. The apartment cancelled and I had to pay extra to find alternative accommodation at 3 hours notice. I would like the difference paid to me for the citadines apartment which accommodated me and my family at the last minute.
I cannot be expected to pay for a service that was denied to me, this is unethical business practice. Please respond urgently, and please note that I am expecting a full refund of the amount paid for the accommodation denied by yourselves under booking [protected].

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5:41 am EDT
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Booking.com trying to correct a date error

Trying to correct an error:

- I wanted to make a booking for the same night on [protected] in Buffalo.
- Inexplicably and erroneously the app made the booking for [protected].
- I noticed the error immediately and contacted the hotel's call center by phone.
- I hoped to simply be allowed to stay one night early.
- Instead I was told the booking had been modified (after a really long time on the phone).
- The modified booking was ok - and I paid for the night the following morning - on [protected].
- Additionally the initial booking was also charged to my credit card account.

I have since tried to have this additional charge cancelled. Without success. See email correspondence below.

Is this really how correcting an apparent error is handled?

I sincerely hope that Booking and/or the hotel can be customer friendly and set this right.

I would be sorry to otherwise make this public in hotel and travel networks.

For more detailed information see Email conversation below

Kind regards.

Herbert Meier

-----------------------------------------------------
Herbert.[protected]@outlook.com
St. Wolfgangstrasse 91B
6331 Hünenberg
Switzerland
Mobile +[protected]
-----------------------------------------------------

Previous Email correspondence:
----------------------------------------------------------------------------------------------------

Von: Herbert Meier [mailto:Herbert.[protected]@outlook.com]
Gesendet: Donnerstag, 18. Oktober 2018 17:36
An: General Manager NY102; [protected]@choicehotels.com
Betreff: Re: AW: Complaint: Incorrect double charge

Jignesh

I did not cancel nor did I want a refund. It was an ERROR!

Why then was it not possible to simply stay there one night earlier - as was my intention all along?

Why was I charged again at your hotel?

Why was I on the phone for what I felt an endless time, if you now deny that my booking was modified? That series of calls must be on record "to monitor customer satisfaction".

Is your rude reply really all your "hospitality" organisation has to offer?

No way a small error can simply be corrected?

I am speechless and I am not taking this as an answer.

Regards.

Herbert Meier

Von meinem Samsung Galaxy Smartphone gesendet.

-------- Ursprüngliche Nachricht --------
Von: General Manager NY102
Datum: 18.10.18 17:20 (GMT+01:00)
An: Herbert Meier, [protected]@choicehotels.com
Betreff: Re: AW: Complaint: Incorrect double charge

Good Morning Mr Meier,

Greetings from Comfort Suite Buffalo NY.

Please find above attached details of your reservation and stay.
You have booked the stay for 9/30/2018 to 10/01/2018 on a no cancel pre- pay policy.(Please refer above attached information).
The reservation was booked with an Advance Purchase rate, which means it is non-refundable and non cancelable.

Regards,

Jignesh

On 10/18/18, Herbert Meier wrote:
Sorry, Amelita, but my name is Herbert Meier

I fear that you are a machine, Amelita.

But if you are not: if you read my mail properly you will notice that I have NOT CANCELLED the booking. I simply have asked that the erroneous date be rectified and ADVANCED by one day, which after a long time on the phone was CONFIRMED to me. I never made a new booking. And I never confirmed a charge of 80.88. At the hotel I was charged another amount and was never informed that I would have to pay anything in addition.

Also: Before reverting to you, Amelita, I HAVE CONTACTED the hotel directly, and did NOT get an answer!

@ GM.NY102 : I trust you are the GM of the hotel in Buffalo? In any event I am now also copying this message to jdesay. I can also give you a call if that helps to solve the issue.

Once again: Inexplicably the booking app proposed the date of the following day to me, I noticed that immediately after I made the booking, and I got somebody by phone to advance (not cancel!) the booking. Which apparently worked, as I was expected, when I arrived at your hotel.

I believe if you are indeed in the "hospitality" business, it should really go without further discussion to correct an apparent booking error. In this case it would have been very easy to just accept my initial booking and to let me stay overnight one day early without any further paperwork. Your hotel was not at all full that night.

Thanking you in advance for now helping me.

Kind regards

Herbert Meier

-----------------------------------------------------
Herbert.[protected]@outlook.com
St. Wolfgangstrasse 91B
6331 Hünenberg
Switzerland
Mobile +[protected]
-----------------------------------------------------

Von: [protected]@choicehotels.com [mailto:[protected]@choicehotels.com]
Gesendet: Donnerstag, 18. Oktober 2018 12:45
An: Herbert.[protected]@outlook.com
Betreff: RE: Complaint: Incorrect double charge

Dear Anthony Figueroa:

Thank you for your inquiry concerning your stay at the Comfort Suites Buffalo Airport Ridge. Your business is greatly appreciated.

I found out that you had another reservation for 9/30/18 with a rate $80.88 at the hotel. The reservation was booked with an Advance Purchase rate which means it is non-refundable and non-cancelable. You may contact the hotel directly for assistance at [protected] or send them an email at [protected]@glfhospitalitygroup.com.

I apologize we cannot further assist with this issue, however we appreciate your business and looking forward to serving your hotel needs in the future.

Sincerely,
Amelita

Your Customer Care Advocate

Guest Relations Department
[protected] M-F [protected] CST, Weekends [protected] CST
[protected]@choicehotels.com

cc NY102 9246991
________________________________________
From: Herbert.[protected]@outlook.com
Sent: Thu Oct 18 2018 03:24:16 GMT-0700 (US Mountain Standard Time)
To: [protected]@choicehotels.com
Subject: Complaint: Incorrect double charge
Ladies and Gentlemen
I have not had a reply to my below email to your GM in Buffalo.
Please recommend to me what I will have to do now.
I don't intend to accept the double charge, I only stayed one night.
Thanks and kind regards
Herbert Meier
-----------------------------------------------------
Herbert.[protected]@outlook.com
St. Wolfgangstrasse 91B
6331 Hünenberg
Switzerland
Mobile +[protected]
-----------------------------------------------------
_____________________________________________
Von: Herbert Meier
Gesendet: Montag, 15. Oktober 2018 21:38
An: gm.[protected]@choicehotels.com
Betreff: Incorrect double charge
Dear hotel management

I am writing to you in order to have an erroneous credit card charge corrected.

Overnight stay from 23 September 2018

I stayed at your hotel during the night of 23 September 2018.

I have paid the amount with credit card, and was also correctly debited with date September 24, 2018 on the credit card invoice. The related invoice can be found in the attachment.

Additional charge due to booking error

In addition and without invoice I was charged an additional amount of USD 80.88 by your hotel, date September 23, 2018.

The presumable explanation is this:

I made that booking with Booking.COM on the same day only a few hours before, and the app gave me the wrong date. I noticed the error one minute too late and then immediately called your firm and asked that I could stay at your house that very evening instead of one day later.

In a whole series of telephone conversations, the correction of the error and the advancement of the booking was confirmed to me. However, the additional amount was charged to my credit card without my knowledge and without an invoice.

I ask you to correct this obvious error and cancel the credit card charge.

Thank you and kind regards

Herbert Meier

-----------------------------------------------------
Herbert.[protected]@outlook.comSt. Wolfgangstrasse 91B
6331 Hünenberg
Switzerland
Mobil +[protected]
-----------------------------------------------------
< Datei: 181024 Comfort Suites NY102.pdf >>
--

General Manager
Comfort Suites - Buffalo Airport
901 Dick Rd.
Buffalo, NY 14225
[protected] (Phone)
[protected] (Fax)
gm.[protected]@choicehotels.com

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Oct 22, 2018 2:27 pm EDT

This happened to me too! Five minutes away from hotel made reservations for 20th showed up found out reservations were gor the 21st. The woman at the desk said she cancelled my reservation but I would need to contact booking.com there is no phone number to call them. Bait and switch!

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4:10 am EDT

Booking.com charge for hotel I did not stay at

I have been charged £22.98 for a hotel when I have never heard of that hotel and doubt if it even exists. I was in Portugal at the time, not Amsterdam!
Details of the charge below:

Debit card ending: 4233
Transaction date: 10OCT18
Organisation: HOTEL ON -
Other info: BOOKING.COM, AMSTERDAM NL, EUR 25.00, VRATE 1.1373, FGN PUR FEE 1.00

I would be grateful if you would look into this matter with expediency and refund the money.

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2:57 am EDT
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Booking.com booked a room in my name using my credit card without my authority

$400.00 was taken from my account by a hotel in sydney through a booking from booking.com. I stayed in a different hotel at the same time they say I booked a room. They had a wrong email address, there were no funds on the card they used to pay for the room, because I only transfer funds into my account when I am paying for something! I have used booking.com before and it seems as though they have kept my details on file (although they got my email wrong). The only reason I knew they had taken money out of my account is because I checked my bank account and noticed $400.00 missing. I received no email notification, sms, no invoice, no phone call, nothing whatsoever. I have asked booking.com to refund the money back into my account but they are playing hard ball.
My friend sent me a link to a room he was going to book in a totally different hotel the day before I booked this other room? WHAT? None of it makes any sense. At no time did I even look at booking.com because my friend had already organised it and I paid him cash on the night. I have sent a screen shot of my total history for the day they allegedly say I booked a room with them, and it shows no history of the hotel I was supposed to have booked a room nor the website booking.com.
I have reported the matter to my bank, and if I don't receive a full refund then I will lodge a report with the police, consumer complaints and in the small claims court as there will be footage of me entering a different hotel room on the alleged night in question.

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5:11 pm EDT
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Booking.com hotel room

Hello, I just wanted to make a complaint about the price you advertised for a room I have booked. You showed the room as 613 GBP so booked the room however after I had made the booking the tax was included afterwards bring the total up to 748 GBP. As this booking is not refundable I find this unacceptable. Nowhere through the purchasing options did it say how much the final cost of the room would actually be. I actively avoid websites that do this ie show a price minus tax and this is the first time this has happened with booking. Sufficed to say I am not pleased. The booking was for hotel Hugo in New York for a three night stay.
Booking no [protected]

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4:37 pm EDT

Booking.com hotel reservation with budget inn expressway hub rohnert park california

On [protected], I get and viewed rooms on Booking.com around 5:30 pm. I looked at Budget Inn Expressway Hub on Rohnert Park California. The cost was 192.66 including tax. I was assured that giving my credit card number was okay. That credit card would not be used. There was nothing on the web site stating that there was a cancellation fee. When I viewed the information, I was assured that if I did not use the room, I would not be charged.

A couple hours later, I wasn't able to use these reservations so I went back to Booking.com and hit the 'cancel" button. This was when I got a message that said the cancelation fee was $192.66. I've sent numerous messages to Booking.com telling them to remove this cost. I have gotten several different responses. One was that I would not have been charged if I had canceled 24 hours in advance. I replied that since I made the reservations, that would have meant that I would have had to look in the future and cancel reservations that I had not made yet.
Now Booking.com has said I have to deal with Budget Inn Expressway Hub in Rohnert Park Ca. My transactions have been with Booking.com and I expected them to honor their ad. Please remove the $192.66 from my capital credit card.

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4:14 pm EDT
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Booking.com price guaranteed in reservation is not what hotel charges

Hello,
I made a reservation via booking.com for a hotel in Salzburg for 59 Euros per night. When I arrived at the hotel, they charged me for 70 Euros. I showed my booking information to the hotel but they disagreed. I'm filing a dispute and request for a refund.

Booking.com is not trying to resolve the issue but asked me to contact property.

Please see attached images for details!

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2:23 pm EDT

Booking.com very bad service

At the end of August (22-28), I stayed with my family at Chalet 52 Vakantiewoning, Poolsweg 27, Netherland (Tel: +31 6 [protected]).

We asked to do check-in from 20:00 to 21:00 and got permission by mail (see pic attached). We were lost by car and arrived 45min late (21:45). The owner didn't wait for us, didn't answer my call phones, text messages (see pic attached) and mails.
At 23:00 with 2 small children, I had to look for a place to sleep. At the end we slept very bad the four of us in one bed and paid 70€ which I got back only 30€!
In the morning he answered my text messages and sent me the code in order to get the keys. Why he didn't send to me from the beginning the code?

In addition of that, I let a deposit of 100€ (amount which had been taken from my account at the beginning - see pic attached).
The 26th of September, I sent to the owner all the information needed in order to do the transaction (see pic attached).
Today, 14th of October, I got finally the money and discoveref that I got back only 78€ (22€ less) because I payed commission of my bank and his bank!
I don't know why the owner take the deposit
from the beginning but I payed 100€ and I want to get back 100€.

In resume, I received a very bad service and paid 62€ more than I should.

I ask for this money back.
Till know I didn't write a bad review because I wanted to be sure to get my deposit back. But now, I will write a bad review in order to protect future potential customers.

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10:56 am EDT
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Booking.com [protected] booking number 29 september to 30 september, apartment id 2152225

Hello, we are the owner of the apratment in Spain, Moraira. The customer cancelled the booking on the 29 Sepetmber, the day he should arrive.
After talking to booking he was told he will loose all money, he decide to stay. It was confirmed by telefon conversation sith me and him and a lady from bookig on the 29 September and I can prove it, it eas taking 8 min and 30 seconds.

Now booking is telling they will not pay us cleaning fee, because we shouod take money from him and they sent money back to him. How we could do this if it was CONFIRMED that he is staying and the money were taken from his visa already.

It is big mistake of booking and we do NOT agree to this.

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3:39 pm EDT

Booking.com we booked a room on the last leg of our trip to new england in new york in brooktondale

10/6/18 at Coddington Rooms thru Booking .com When we got their it was a pig sty. No person to greet us. It looked abandoned. The place we stayed in in Great Barrington for the same price was immaculate the night before.. Went to Ithaca Ny called customer service . Hope we are not charged for room. No satisfaction, from booking .com. Looked on facebook saw a lot of dissatisfied customers.

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2:17 pm EDT
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Booking.com irresponsible & unprofessional agoda!

Booking.com has another hotel partner, 'Agoda.com'. This agent is getting from bad to worse. Agoda rewards a customer with "Gift Card" (points) earned from a successful stay & these points can be redeemed for your next stay (at selected hotels). Agoda also offers $ voucher/coupon via email that can be used to offset a booking. A customer needs to fill into the box for Gift Card earned or $coupon received, on the Check-out page. However, the box never appears which means one can never get to redeem anything! Email sent, telephone call made to notify Agoda of the glitch...1st telephone call to Agoda was answered (1st day, after 15 minutes, in the middle of the night) but nobody came onto the phone anymore (on 2nd day, middle of the night). Suspected Agoda blocks the mobile number. All the points accumulated are 'useless' after giving the support to Agoda, for the past 15 years!

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6:16 pm EDT
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Booking.com hotel

I booked a hotel room through your site. We were tired and drove 25 miles to get to the hotel. When we arrived the front desk said they didnt have any more king rooms (although thats what i booked) But they would rent us a double for 22.00 more. I had a confiirmation code, put in my credit card information and was refused a roim at the price booking.com promised.

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11:03 am EDT
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Booking.com property scam

We booked and paid for accommodation from the 02.07.2018 - 09.07.2018 but on arrival discovered the property didn't exist. This was confirmed by booking.com that it was a scam that was not checked correctly and got published on their site.

They told us we would be relocated and the booking would be cancelled and refunded and the difference of the re-accommodation would also be covered.

So in total spent:

Accommodation 1: €980

Accommodation 2: €1426.95

We are now out of pocket by €2406.95 and 3 months on with multiple correspondence with different representatives nothing has been done about the issue.

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8:41 am EDT

Booking.com owner cancelled

I am so disappointed by the booking owner of Wandsworth terrace apartment ! On july15 Frankie Wilson booked the apartment for the 1-2 of August. I paid all the amount which was £210 straight away. On the 1st of August when we turned up to the apartment we wrote the code provided to walk into the building.. IT DIDNT WORK! I called the owner HE DIDNT PICK UP... we called booking.com and said they will sort it out and reach him.. he finally stepped out and told us he cancelled our booking! With absolutely NO NOTICE! This was unacceptable! ME AND MY BOYFRIEND WAS so disappointed. The owner said bookings will refund me the money within 6-8 weeks and it's the 9th week and I have not received an email from bookings or OUR MONEY! I am so furious because not only was it cancelled but I had to spend money to find an other place which was not planned ! But it's takes so long from booking to give my money back! This inconvenience was not caused by me but yet We haven't received my money in time! We want my £210 back!

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About Booking.com

Screenshot Booking.com
Booking.com is a popular online travel agency that offers a wide range of accommodation options to travelers around the world. The platform allows users to search for and book hotels, apartments, villas, hostels, and other types of lodging in various destinations across the globe. With a user-friendly interface and a vast selection of properties, Booking.com has become a go-to resource for travelers looking to plan their next trip.

One of the key features of Booking.com is its extensive database of properties. The platform boasts over 28 million listings, making it one of the largest accommodation providers in the world. Users can search for properties based on their preferred location, budget, and amenities, and can filter their results to find the perfect match for their needs. Whether you're looking for a luxury hotel in a bustling city or a cozy bed and breakfast in a quiet countryside, Booking.com has something for everyone.

Another advantage of Booking.com is its competitive pricing. The platform offers a Best Price Guarantee, which means that if you find a lower price for the same property on another website, Booking.com will match it. This ensures that users get the best possible deal on their accommodation, without having to spend hours searching for the best price.

Booking.com also offers a range of tools and features to help users plan their trip. The platform provides detailed information about each property, including photos, reviews, and ratings from previous guests. Users can also use the map feature to see the location of each property and its proximity to local attractions. Additionally, Booking.com offers a range of travel guides and resources to help users plan their itinerary and make the most of their trip.

Overall, Booking.com is a reliable and convenient platform for booking accommodation for your next trip. With its extensive database of properties, competitive pricing, and user-friendly interface, it's no wonder that millions of travelers around the world choose Booking.com as their go-to travel resource.
How to file a complaint about Booking.com?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Booking.com. Make it specific and clear, such as "Overcharged for Hotel Stay" or "Reservation Not Honored at Check-in".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of your booking (hotel, flight, car rental, etc.)
  • Details of the problem encountered (incorrect charges, poor customer service, etc.)
  • Any correspondence or interactions you had with Booking.com's customer service
  • Steps you have taken to resolve the issue with Booking.com and their responses
  • The personal impact of the issue, such as inconvenience, financial loss, or stress
  • Relevant dates and times of your booking and the issue
  • Confirmation numbers or reservation details

Be as specific as possible to give a clear understanding of the situation and why you are dissatisfied.

5. Attaching supporting documents: Attach any relevant documents or evidence that supports your complaint, such as receipts, confirmation emails, or correspondence with the company. Do not include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Booking.com, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Booking.com representatives, so it's important to stay engaged and respond if necessary.

Frequently asked questions (FAQ) about Booking.com customer service
Expand Collapse all
Is Booking.com a legitimate website for booking accommodations?

Yes, Booking.com is a legitimate website, providing a platform for users to book accommodations, flights, car rentals, and other travel services.

Can I trust Booking.com with my personal information?

Booking.com has security measures in place to protect user data, but it's always a good idea to read their privacy policy to understand how your information is used.

Are the reviews on Booking.com genuine?

Most reviews on Booking.com are from verified guests who have completed their stay, but as with any platform, it's important to read multiple reviews to get a well-rounded understanding.

Do the prices on Booking.com match the actual costs of accommodations?

Booking.com aims to provide accurate prices, but it's still important to double-check the final price, taxes, and fees during the booking process.

How reliable is Booking.com's customer service?

Booking.com offers customer support through various channels, but individual experiences may vary. Be sure to check online reviews for a better understanding of customer satisfaction.

Are the pictures and descriptions of accommodations on Booking.com accurate?

Property owners and managers provide the photos and descriptions, so while Booking.com attempts to ensure accuracy, it's always best to research the property independently as well.

Can I get a refund or modify my reservation on Booking.com?

Cancellation and modification policies vary by property and booking. Check the specific terms and conditions for each reservation.

Are the special deals and discounts on Booking.com legitimate?

Deals and discounts on Booking.com are generally legitimate, but be sure to read the terms and conditions to understand any restrictions or limitations.

Will Booking.com charge hidden fees during or after the booking process?

Booking.com displays all mandatory fees during the booking process, but additional charges, such as local taxes, may apply depending on the property.

Can I trust Booking.com with my credit card information?

Booking.com uses secure technology to protect your credit card information, but it's always a good idea to monitor your statements for any suspicious activity.

Is Booking.com affiliated with any reputable organizations?

Booking.com is part of Booking Holdings Inc., a reputable global online travel company that also owns Priceline, Agoda, and Kayak.

How long has Booking.com been in business?

Booking.com was founded in 1996, and has since grown into a well-established online travel agency.

Are there any known scams associated with Booking.com?

Like any online platform, Booking.com may occasionally be targeted by scammers. It's crucial to be vigilant and report any suspicious activity to their customer service.

Is Booking.com's mobile app safe to use?

The Booking.com mobile app is considered safe, but always download it from official app stores and read reviews to ensure you have the genuine app.

How does Booking.com handle disputes between guests and property owners?

Booking.com offers support for resolving disputes, but the extent of their involvement depends on the specific circumstances.

Does Booking.com have a loyalty program, and is it worthwhile?

Booking.com offers a loyalty program called Genius, providing benefits such as discounts and perks. Users should evaluate if the program suits their travel needs.

Are the star ratings on Booking.com reliable?

Star ratings on Booking.com are generally reliable, but it's still important to read reviews and research the property for a comprehensive understanding.

Does Booking.com guarantee the lowest prices for accommodations?

Booking.com offers a price-match guarantee for certain bookings. Be sure to read their terms and conditions for more information.

How can I contact Booking.com, a trusted online travel agency, for assistance with bookings or inquiries?

Need assistance with your bookings or have inquiries? Contact Booking.com at +44 203 320 2609 or +1 888 850 3958. Their helpful customer support team is ready to assist you with your travel needs.

Overview of Booking.com complaint handling

Booking.com reviews first appeared on Complaints Board on Jan 27, 2008. The latest review Customer service was posted on Dec 19, 2024. The latest complaint The staff interactions were pleasant was resolved on Feb 27, 2024. Booking.com has an average consumer rating of 1 stars from 8226 reviews. Booking.com has resolved 124 complaints.
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  1. Booking.com Contacts

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    Mexico
    More phone numbers
  3. Booking.com emails
  4. Booking.com address
    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Booking.com contacts

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