CB Travel Agencies and Tour Operators Booking.com Cancelled flights with easyjet

Booking.com review: Cancelled flights with easyjet

mark partington of bury, GB

Oct 31, 2023 11:29 am EDT

Verified customer

Featured review

K5H19JG: easyJet flight EZY2264 was cancelled on the 3rd of July 2023 and the booking was made through booking.com, i spoke to booking.com about the cancellation which was made by easyJet and booking.com had not been made aware by easyJet that it had been cancelled, well that's what booking.com told me on the phone.

i was advised i would receive a refund for the flight that had been cancelled within 7 to 14 days once booking.com had received confirmation from easyJet that they had cancelled the booking of my return flight from Krakow to Manchester. well its 31st October 2023 and i have confirmation emails that i would of received my refund going as far back as June 2023 and to this day i have not received a penny back in the form of a refund i have gone to seek legal advice and I'm going to make a claim at small claims court as easyJet have stated that they have sent the money back to booking.com and when i phoned booking.com for a transaction id to confirm that they had refunded me they could not and would not provide me with one.

Claimed loss: £253 is what im owed

Desired outcome: a refund of £253 as thats what booking.com was supposed to refund me

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