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CB Travel Agencies and Tour Operators Booking.com Hotel booking through them but never resolved..
Booking.com

Booking.com review: Hotel booking through them but never resolved..

M
Author of the review
10:05 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have booked the hotel with the description of having sofa bed which wasn't provided at all. So, I have contacted booking.com customer service I have been told it would be resolve in 2 hours, but nothing has happened. I had called back again to customer service and been promised that I would be relocate to another hotel if the hotel I was staying cannot provide me the room with sofa bed. But again no one contacted me I had to sleep on the floor for 3 nights having children I can't let them sleep on the floor. I had called again to customer service but no resolve booking. com blaming Hotel's staff and they are blaming booking.com. No one wants to take responsibility and I had to suffer while paying so much. I have complained again and again to booking.com instead of resolving they are telling me to deal with the hotel directly, so my question is did I booked the hotel directly or I have booked it with booking.com?

My holiday with my family was totally ruined I have driven 9 hours from my home to Chicago and hasn't slept.

Every time I had contacted booking.com they have all given me different answer I wanted to speak to the manager or supervisor, but no one passed it to him or her for me to speak.

I needed someone to look into this matter urgently as i have enough of this unprofessional customer service behavior.

Please do not hesitate to contact me.

Many Thanks

Desired outcome: I need a full refund for spoiling my trip.

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    More phone numbers
  3. Booking.com emails
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    Herengracht 597, Amsterdam, 1017CE, Netherlands
  5. Booking.com social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 13, 2024
Booking.com Category
Booking.com is ranked 1 among 61 companies in the Travel Agencies and Tour Operators category
#01 Booking.com Booking.com #02 Expedia Expedia #03 redBus redBus #04 Hotels Combined Hotels Combined #05 Guest Reservations Guest Reservations

Most discussed complaints

this is a scam!
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