Budget Rent A Car
Reviews and Complaints

I called 4 times to get my money returned to me for a car I could not pick up because I didn't have a major credit card of which they never told me about! I have the same bank account number but a different card because I lost it. I gave them the new #. I still have not received my $134.81. This is ridiculous. The number they gave me is [protected]. My name is Dawn Roche. My email address is [protected]@gmail.com. My phone number is [protected]. I need this rectified today.

First of all, I do not have a driver's license.

Budget at the DTW airport allowed a scammer to use my credit card to rent a card without my authorization. Why rent a car, a huge asset, to a scammer. without following the protocol? I shouldn't be responsible for this charge. I called Budget a few times to report this charge but no help. My case number is [protected]. The confirmation for the reservation is 36727499US4 under Frank Gyamerah and I found out that he returned the car to Ohio. Budget needs to reimburse me ASAP and go after the scammer.

Please avoid this place at all cost.

RE: Reservation #40730742US3 for Teresa Calabrese

I traveled to Kona yesterday on business. I was unable to rent the car I prepaid for as my license was "RED Flagged" on the 365 scanner.

After getting in touch with the Hawaii State Department of Motor Vehicle Driver's License Bureau, they could not understand why a red flag was coming up as my license has no flags or issues attached to it. My driving record/driver's license is clean.

I ended up walking over to another rental car company located next door and was able to rent a car without any issues, albeit for a higher price.

I want to be sure that I am not charged for the car I prepaid for since I was unable to rent it. Also, I would like to know why my license was flagged.

Budget Rent A Car has been my go to choice for renting a vehicle when traveling, which has been frequent throughout the year, reference my Budget account #SS707Y.

I look forward to your prompt response.

Mahalo, 

Teresa Calabrese

[protected]

I am very dissatisfied with my customer service experience with Budgets lost and found department. We traveled with family to Las Vegas. We returned our van to the Las Vegas, Nevada airport and once we got to the airport portal my husband realized that he left his glasses and telephone in the vehicle. My sister filed a claim, but no one has replied. Every time I try to call to check on the claim I keep getting sent to a voice mail which is full and every time I call customer service I get misrouted or hung up. Very unprofessional business. I will not do business with budget again. They used to be my go to car rental place, but no more. Customer service and satisfaction is priority. You all have lost a good one.

i tried to rent from Budget online. With a clasic bait and switch i was presented with a pay now and save button with a good price for rental. I clicked the button and was given a price much higher than shown. I contacted support and ask to cancel Immediately. i was infvormed I had to pay $50 to cancel and my card was charged

Pick up:

Fri Oct 27, 2023 at 01:30 PM

Drop off:

Fri Nov 03, 2023 at 01:00 PM

Your Confirmation Number:

39702053US6

We rented a car from Budget, Avis, Payless desk at the airport in Iowa and when we returned it, we had left behind an electronic tablet on the front passenger seat floor. The person who checked in the car found it and attempted to contact us before our flight left. We didn't get the message until arriving home. We followed up with many phone calls over the following month. Many phone numbers we were given were not working anymore. After a month and filling out paperwork for the event, we gave up. We never got the lost item.

We filled out a lost item form [protected]

It was rental agreement #U332552323

Dennis Hobson and Sheree Hobson

10324 SE Steele St

Portland, OR 97266

Car rental was made online period 9/10-15/10/2023 from Ben Gurion Airport Tel Aviv. Booking ref: [protected]

Because of the outbreak of war, Easyjet cancelled my flight on the 9th October 2023.

I have been refunded only 50% and charged a cancellation fee 50% because I did not show up for the car.

This is unacceptable and wish to escalate this to a formal complaint.

Regards

Richard Blank

Dear Sir or Madam:

I rented a car from Budget, picked it up from JFK and was treated appallingly. I have a larger car than I requested, it's smashed up in front, the car is filthy and when I asked the only person available outside when I went to collect it, he said, "I can't help you." So, I have rented a piece of junk. Have tried to exchange it, have been sent here and there from Budget customer service. I've spent hours trying to speak with someone at Budget, and 5 days later, I have gotten nowhere. I'm sent to a Budget office to exchange the car, only to be told, sorry, can't help you at all. It's insanity. I am none too happy. And now, another 1/2 hour waiting online to speak with someone. No one knows what they're doing. I end up being sent on a goose chase. I want to hear from someone who has a clue.

Very best,

Pat Gross

gross.[protected]@aol.com

RENTAL AGMT No. [protected]

I rented a car for the month of August from budget for a fee of $1057.33. I later discovered on my credit card that they had billed me $2968.79 claiming that the original charge was only an estimate and basically they can charge me whatever they want whenever they want. I have been renting cars for over 40 years and never in my life have I experienced anything like this. They won’t do anything about it so I have had to dispute the charge. They have been horrible to deal with!

my rental car was dirty inside and outside, had a chip in the windshield, this chip was done back in August from other renter as in picture below, this should of been fixed before renting again,and error codes on the dash board. mail was left in car from last renter.

error on dash board was low pressure in tire, i called road services and was told to go to rental place in the morning in another city and they reset the alarms but they all came back later that day. low pressure in tire was a very concern when driving.

budget car # [protected]

plate PA MFB7600

GREEY CHEVY MALIBU

RENTAL DATES 9-27-23 TO 10-2-23

RENTAL AGREEEMENT NUMBER [protected]

I rented a car on 07/24/23 in Ben Gurion Airport. They gave me a paper which shows the front bumper is damaged. While driving on the highway the bumper which was holding the plastic, disconnected. I got charged on my credit card for 1737.35 for the damages. I did not make these damages, they were there when I took the car out, as can be seen on the rental agreement. I am demanding a refund of the 1737.35. on my credit card, which is a fraudulent charge.

Agreement number TLV-4267198

I rented a vehicle for a week and upon return I was hit with a $234 plus taxes miscellaneous fee.

I was told we were going to be charged 150 (not 234) because animal hair (very little) transferred to the seat through my clothing. It was by no means "tons" of hair as the attendant alledged. This charge is unbelievable to me. There were only a few strands and it says to me that your cars are not cleaned in between rentals.

I was not given a newly washed and cleaned vehicle when I picked it up. If this is not resolved I will never use Budget again nor will I ever recommend using you to anyone.

I have rented numerous cars over the years and have NEVER had this issue before.