Burger King’s earns a 1.2-star rating from 4612 reviews, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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Coupon usage
I go to Burger King at least twice a month and have used a survey coupon with a BOGO Whopper coupon at least six times. The last one was on 03/24/2021, receipt number 50232, at store number 4010, the same store that this manager swore to me. This time I was refused, in a rude manner, by the manager whose name is Evan. I told him of the previous usage and...
Read full review of Burger KingService
On April 8, 2021 8:00 p.m. went to Burger King at 34356 Hwy. 43 Thomasville, Alabama. We drove up and get ready to go inside, and one of the employees tells us we cannot come inside. But yet there is a huge sign in the window that says dining room open. She told us to get in the drive thru line, sorry to say Burger King lost that sell. If you cannot dine inside you need to remove your large sign. Bad business to me.
Read full review of Burger KingService
I placed an order via Doordash with the Burger King in Monroe, Ga. The driver showed up with my order an hour later. The driver apologized and said that she had to wait on the young kids at the restaurant playing and not worried about the customer service. The driver has filed a complaint with doordash and it appears in the doordash menu for Burger King.
Read full review of Burger KingWaited 30 minutes in a short line/shorted products and out of products
Last night April 8th around 9pm, my husband and I received yet another disappointing experience at the above location. They are constantly understaffed, out of products and usually unsightly - that of which can be observed through and around the outside drive-thru. Once again, arriving home, we did not receive our complete order. How do you justify this? Is this acceptable to your company?
Desired outcome: Compensation for being shorted sandwiches repeatedly!
Service at Port Orange, Florida-----Nova and Dunlawton ave.
Please help! The service at the Burger King in Port Orange, Florida at Nova and Dunlawton ave. is a stain on your company. Most of the locals know and even the other Burger Kings in neighboring cities how bad our Burger King is. You can drive by the Micky D's across the street and the drive thru is filled with cars and maybe two or three cars at the Burger King. I personally refuse to drive thru because of getting the order wrong with a wait time longer then any other fat food even the King but I do walk in sometimes almost always with regret. If you guys don't care/ to bad foe me and the city of Port Orange but if you do care please do thing. Tom Devlin
Desired outcome: Fix this Burger King
Store closing early
The last 4 times I've gone to the Burger King drive through around 8:30 pm they have said their system is down. I can see them playing and laughing inside. Now they have started blocking the drive through off every night. I drop my wife off next door at Kroger every night and I'd like to be able to get her a burger before work. I don't believe the system is down every night
Read full review of Burger Kingtest burger king
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Read full review of Burger KingStaff standards and quality of service
Burger King 2585 831 Battle Field Parkway 706-861-1781 The lobby is a disaster no one has bothered to clean it in over thirty minutes even when the drive thru and lobby slowed down. Employees are either not wearing masks properly or not wearing them at all. Team members are snatching fries out of the fry warmer with their fingers and throwing at other team...
Read full review of Burger Kingcustomer service
i went to BK on friday the 2nd of april, 2021. i witnessed an elderly person asking for a manager. when the manager had came to the front counter, she had simply asked him to clean the last table available... he stated no.
she proceeded to sit down...he finally came over and was so upset that as he cleaned the table he had tossed i believe 6 ketchup packets from the table to the floor. one of which had hit me...30 minutes later when i had left they were still on the floor...
this is very uncalled for from a manager.
what i want in return from him hitting me would be free food for a year...this is totally uncalled for...my phone number is [protected].
Desired outcome: free food for a year
LOL-LOL- Free food for year? R U joking
bad behavior and very slow
Today is 04/04/2021 is 1:22 pm my name is Juan I am writing this complaint because employee have a bad attitude to costumers also they took 20 min to gave my food the person on the front line inside was a woman can't provide a name but when she was taking my order she talk to me like she doesn't care about anything this is bad costumer service not recommend place 3359 corridor marketplace laurel md
Food
Sept 12, 2019 I was suppose to have a gc put in mail due to food issues. Today, April 3 2020, I have yet to receive and tonight another bad review with a small chicken sandwich that tasted off after one bite, and rubbery chicken fingers. I mean, I would have gone backend waited but drive through had cars and it's still closed to public. Photo from last year is included. Not even a reply.
Desired outcome: A reply
How the food looked I purchase on 04/01/2021
On 04/01/2021 I stop ATM the Burger King in Matteson, IL at 4420 Lincoln Highway, 60443. It was around 4:05 or 4:15 p.M. I don't have my receipt but I can tell you what I order a whopper meal and an impossible burger meal. The whopper was made so bad that I was really upset, the person who made my husband sandwich. It was all most no mayo on it a ball of...
Read full review of Burger KingService
Waited over 10 minutes inside BK to order food, but was told I could not pay with my $50 US dollar bill. Lady told me there has been to much counterfeit going on. Simple solution get counterfeit pen or scanner, you have lost a customer for life Danville, IL BK. I will go to across the street McD's or somewhere else for now on.
Desired outcome: Get with the times and buy a counterfeit pen or scanner
Service
I went to the Burger King in Daytona Beach, FL on International Speedway Blvd this morning, only to find that they had a sign saying accepting cash only. Then I went to the Burger King on Nova Rd. and no one answered after being in the line for a few minutes. This is totally unacceptable. How can you run these establishments and not monitor them closely to make sure that the customers are cared for. Your earliest reply will be appreciated. Word of advice you can use some training for customer service at the Nova Rd. store, they can also clean it up a bit. I'm sure if the department of health were to visit they could receive several violations.
app
I love BK, it's always been my favorite burger. I can't get the app to work because it says it will send me a code and to this day, months later though I try every day almost, it still never sends a code. I have told you this before. So it makes my app unusable. My husband works fine so we have to use his but when we are not together, I have to go to another restaurant to get the bargain on burgers. Why is this? Why does it not send me that confirmation code?
Desired outcome: For my app to work, why wouldn't it work?
Despicable service
I have never in my life witnessed such an inexcusable and repulsive treatment as what I encountered on this evening, 3/31/21, at the Burger King located at 11872 LEM turner rd. In Jacksonville, fl. It started with no one in position for the drive-thru. After waiting several minutes for an acknowledgment, I gave a friendly "hello" to get someone's attention...
Read full review of Burger KingCustomer service
On a few different occasions I've gone to Burger King and each time is worse than before. Today I went to the drive thru and there was one guy ahead of me. Waited a few mins and the customer was told to wait. For what? There are no customers in drive thru, the lunch rush is passed over so what's the waiting for? He drives off really angry and now I'm...
Read full review of Burger KingCustomer service safety
I placed an online order, arrived and was told it was not ready. The crew members were very rude, Could him them talking. Badly about myself through the window, when I confronted them about it it escalated and they wanted to get physical with myself. They started arguing with me and trying to fight me. Left without getting my food. I will not be a Burger...
Read full review of Burger Kingdelays
since you have opened the new store on Woods Chapel road in Blue Springs i have had nothing but slow service. Some mornings I stop in around 7 am to grab breakfast on my way to work but each time there is a delay in getting anyone to take my order.
You have fallen in the trap of being allergic to payroll. Due to such slow or non-existent service i will be taking my business elsewhere.
Desired outcome: hire enough people.
Service
I'm so glad that the Burger King at 112 Ridgewood Ave Daytona Beach has all those signs saying that they're open for take out. I tried to go inside to order food and the doors were locked. This was around 9AM. By the way my truck won't for in your drive thru. I went to McDonald's. Good job. I wish I could afford to just let money go, but I can't.
Read full review of Burger KingBurger King Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".
4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:
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- Date and time of the incident.
- A clear description of what happened.
- Any particular staff members involved.
- The condition of the food or facility, if relevant.
- Any communication you had with Burger King representatives.
- Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
- The outcome of your complaint with the company, if applicable.
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Overview of Burger King complaint handling
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Burger King Contacts
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Burger King phone numbers+1 (866) 394-2493+1 (866) 394-2493Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone numberUnited States+1 (844) 576-0546+1 (844) 576-0546Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number27%Confidence scoreCanada+61 130 085 2326+61 130 085 2326Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone numberAustralia+64 800 425 464+64 800 425 464Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone numberNew Zealand+43 122 602 260+43 122 602 260Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone numberAustria+90 850 222 5464+90 850 222 5464Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone numberTurkey+86 212 422 6000+86 212 422 6000Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone numberChina+81 120 945 630+81 120 945 630Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone numberJapan+82 80 228 163+82 80 228 163Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone numberSouth Korea
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 23, 2024 - View all Burger King contacts
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