Menu
For Business Write a review File a complaint
Burger King Customer Service Phone, Email, Contacts

Burger King
Reviews and Complaints

www.bk.com

Learn how the rating is calculated

1.2 22 Reviews 4590 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Burger King Complaints 4590

ComplaintsBoard
R
6:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King commercial

The recent Burger King commercial about the impossible whopper concerns me. In the commercial, a man says, "I'm a damn fool." I am a teacher, and I strive daily to teach my kids about the importance of using kind, appropriate words. It is hard to reinforce expectations when businesses such as yourself use profanity in commercials. Kids are listening. Please use greater care in your selection of words when broadcasting to such a varied audience. Thank you.

Read full review of Burger King and 10 comments
Hide full review
10 comments
Add a comment
F
F
Fred20637
US
Dec 29, 2019 10:10 pm EST

I think the commercial has to be understood in the context of what the founder of Whole Foods said about plant based meat substitutes. Eating beef, or eating a traditional veggie patty made out of beans, onions, etc., is infinitely more healthy than the chemical-laden products that "bleed" and try to imitate the flavor and texture of meat. The actor in the commercial is alluding to this; if you ingest one of these hideous frankenstein patties, you are in fact, "a damned fool".

J
J
J Ramzey
US
Nov 09, 2019 8:52 pm EST

I too feel this commercial is inappropriate. The use of this language has negatively impacted my opinion of the franchise.

C
C
Curt Jones
US
Nov 07, 2019 8:36 pm EST

Well, he is a damn fool for thinking a plant burger is better than a beef burger. No cowboy on this planet steps on their own toes that way...we should all be offended by that damn fool!

K
K
Kirk Horne
US
Nov 02, 2019 10:08 pm EDT

I agree that it’s your job to parent and teach your kids right from wrong. But, when I want to watch football on Saturday and Sunday and the background TV is so loud and my three year old starts saying “I’m a damn fool” that irritates me a bit. Yes, I tell her it’s an unkind word and to not use it. However, she is three... you can’t expect her to never say it again... this doesn’t make anyone a snowflake... it makes us involved parents noticing negative rhetoric on TV which we are clearly monitoring. It should be removed or blurbed out.

B
B
BurgerKang666
US
Oct 21, 2019 2:42 pm EDT

You’re a snowflake.

B
B
BurgerKang666
US
Oct 21, 2019 2:41 pm EDT

Go [censored] yourself.

K
K
Kay Kerns
US
Oct 20, 2019 9:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Add should be pulled

N
N
Nicole Bass
US
Jan 12, 2020 4:34 pm EST
Replying to comment of Kay Kerns

A Boycott is needed to teach those Vile Corporate [censored] from using Such Profanity, ! May they Burn in the HellFires of Dammnation ! A Pox upon them ! Burn, Burn in the Pit of Despair . Boycott em Y'all, jes like DaWalmart when dey stopped selling AMMO . Protect are 2nd Amendment !
Help us Jesus from such wickedness. #maga !

G
G
goodfella.6969
US
Jan 13, 2020 1:23 pm EST
Replying to comment of

Jesus says nothing about guns but the first amendment does guarantee our right to free speech.

S
S
Susan Tewold
US
Jul 08, 2021 3:50 pm EDT

They didn't have them back then... or don't you know any history?

ComplaintsBoard
M
4:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My fiancé and I visited this particular Burger King for breakfast on Sunday morning, oct 13 2019@ 10:01am. Our order number was 37. I myself ordered a chicken biscuit combo. After rang up and paid the cook proceeds to raise his voice at the cashier stating they were out of biscuits. I agreed to have my chicken put on a croissant roll. My fiancé ordered a...

Read full review of Burger King
ComplaintsBoard
S
3:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The manager at this Burger King is absolutely horrible. I go to this Burger King once a week to pick up lunch for my elderly father who is unable to drive. Twice in the last month I have driven through the drive-through, to be told rather ubruptly through the speaker "my drive-up is closed, come inside to order." When I DO go inside, the service is as slow...

Read full review of Burger King
ComplaintsBoard
T
11:59 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I arrive at this location a little after 11:15 to order lunch for my children and I. In the back of my mind I thinking the customer service will be horrible, but I give them another chance. I order my food and the tone of the cashier was horrible she didn't ask me my name and just over didn't have a pleasant tone. I politely gave her $50 bill. She yell for...

Read full review of Burger King
ComplaintsBoard
N
12:56 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to visit Burger King location store number 3 4 5 6 and it was terrible I ordered two cheeseburgers two chicken Juniors two small fries and a large Coke. Now when I got my order the two cheeseburgers we're terrible the bun was hard and actually burnt on the top the chicken jr. Was a hard as well and she only gave me one instead of two. And on the...

View 0 more photos
Read full review of Burger King
ComplaintsBoard
J
7:03 pm EDT

Burger King customer service issue

On Oct 7th 2019 I entered the burger king in Phoenix az off 19th ave and the 101 freeway. When I got home all the food felt and looked like it had been sitting there for over an hour cold, hard even the bread hard like a rock could not even eat it and the meals I ordered were for my children. Immediately called the location addressing the issue. I came back a few days later due to it being an inconvenience for me to go all the way back there. But when I did the manager on duty was very rude and had a bad attitude even with me presenting my receipt. It is about customer satisfaction 100% and that day it was not. I would appreciate it if something could be resolved about this as soon as possible.

Read full review of Burger King
Hide full review
ComplaintsBoard
S
6:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My daughter was fired unfairly Herb the store manager. He continuously singled her out when there are others who have missed way more days than she has. When she was hired she made it known that she was a Senior at Franklin Military Academy. He claims that she was written up multiple times for calling out and that is not true. She would not have had to call...

Read full review of Burger King and 1 comment
ComplaintsBoard
N
1:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

After sitting in the driver thru line for 25 minutes, the girl, and I believe it was the manager, had a pink phone in her hand using it, put down her nasty phone on the counter where food goes, ran her fingers through her hair, then picked up a French fry container and filled it with my fries. When she handed me my food, I nicely told her she what she had...

Read full review of Burger King
ComplaintsBoard
B
10:44 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am an off duty Police Officer and I went into Burger King on 20800 Groesbeck Hwy to get lunch and use the restroom. Myself and another lady asked repeatedly for assistance in getting the restrooms unlocked. All 3 African American workers ignored us, refused to open the restroom and we left!! This is totally unacceptable! It is a public restaurant and the...

Read full review of Burger King
ComplaintsBoard
O
8:15 am EDT

Burger King everything

This is the most Disgusting Burger King i ever been to. There's trash everywhere flies everywhere the employees down to the manager are rude they dont care about how the store look theres only one white guy i see that works there dont do nothing but run around trying to clean because it so dirty. Asked him if he was the manager he said he was not he's just PT he should be because hes the only one cares.

Read full review of Burger King
Hide full review
ComplaintsBoard
B
7:59 am EDT

Burger King drive thru and employee lack of respect

Last night about 10 p.m. I went to my local Burger King used the drive-thru attempted to pay for my order with two gift cards both have a balance of 15 each my order was less than 20 she told me my cards were decline for insufficient funds even when I showed her she attempted nothing now manager or anything and ask for my drinks like she really needed those they were going to have to go in the trash anyway very poor respect for customers I will not be going back there horrible service.

Read full review of Burger King
Hide full review
ComplaintsBoard
B
7:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King breakfast

Stopped this morning to get breakfast to go at the drive-thru, although the young man who took my order was very pleasant; the food was horrible. For the sum of $6.35 I got a waffle sandwich tater rounds and a coffee
The waffle was so hard that I couldn't bite it all i could eat was the sausage off the sandwich, the taters were stone cold.
Since i parked in the parking lot there was no drive time or anything that should have interfered with the quality of the food.
Was going to go in and complain but what good would that do? The best way to get my point across is not to stop there again, there is a McDonalds about two miles away.

Read full review of Burger King
Hide full review
ComplaintsBoard
H
6:19 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Oct 9th at 539pm I went to get food the cashier named betty took my order then walked off without giving me my receipt with order number I took my receipt from the printer. She then came running across the counter yelling I was stealing from her I told if had done your job I wouldn't be standing here waiting on my receipt the apparent manager came to her...

View 0 more photos
Read full review of Burger King
ComplaintsBoard
D
12:21 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This Burger King keeps getting orders wrong. I'm Allergic to onions and I keep telling them to not put any on the burgers when I order. Last night was the last straw. They mixed up mine and the persons that ordered in front of me orders and gave them to other people. They took my receipt so that they can make my order because it wasn't showing on the order...

Read full review of Burger King
ComplaintsBoard
K
9:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King crispy chicken sandwich

I have ordered the crispy chicken sandwich multiple times in the past years. The last couple of years the prices go up and the quality has gone down. The last three I have tried are paper thin and past crispy, pretty much burnt. Very disappointing. They use to be full size chicken breast, it seems now it is just the crispy coating. It WAS my favorite item to order off the menu.

Read full review of Burger King
View 0 more photos
Hide full review
ComplaintsBoard
D
6:22 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Your website states 530a however the times on the door states 6am and once the doors are open there are no workers. One of the workers had to tell us there was no cook and the workers come whenever they wish. How can you run an establishment where you are supposed to be running starting at 6am and you have no one. It is not the first time this has happened...

Read full review of Burger King
ComplaintsBoard
S
6:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Burger King employees and managers

Store on Auto Center in Salinas, California is understaffed. When other employees are sent to help from other locations they make it worse not better. Vianca who was helping from another location is always socializing with manager Linette (also from another location), who assigns her easier work, even during rush hour. Linette once had a girl cleaning, manning the front counter and the drive through by herself, while her friend Vianca was told to just "clean the office". Another time during rush hour Linnete had Vianca watching videos in office instead of helping customers. Really? Linnete wants to be district manager but can't even delegate work properly, or fairly for that matter. Employees manning the drive through are pressured by management to keep the timer low even though they are alone manning 2 or 3 areas, doing the work 2-3 people should be doing. Yesterday when Linette left she took our last box of ketchup, leaving us with no ketchup at all. Apparently her location on Sanborn was out of ketchup and she couldn't have that, but it was perfectly fine for the Auto Center location to have none. Are you sure you want to promote this person? These managers are incompetent and unfair. They play favorites and don't know how to properly delegate tasks. Oh, the employees are also pressured into reviewing their location several times by using codes or info found on old receipts customers leave behind. This is dishonest and uncomfortable for employees. The reviews should be honest and from customers, and not because employees are being intimidated by their superiors to fill these out. Catherine, one of the supervisors in the Auto Center location in Salinas, has been pressuring employees to fill these out and asking them to tell their families and friends to do it as well. She even said you can do multiple reviews so they get a good rating. This is shady and unethical. Please please please get better quality supervisors that follow company policies ethically.

Read full review of Burger King
Hide full review
ComplaintsBoard
M
5:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So I worked there for three weeks and three days, and when I quit I was missing a 56 Hours of pay, An entire week of pay w over time. Manager says I only worked ther 2weeks and 3days butt w/Bk they hold a check back and pay every 2weeks sooo.. If ur thinking about seeking work there HEADS Up.. My pay was loaded on my card monday after the wednesday I quit...

Read full review of Burger King
ComplaintsBoard
J
2:11 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I placed an order through the app on 9/23. Arrived at the Panola Rd location in Lithonia. I waiting in the drive thru only to be told that they can not make any fries products. I told them that I placed an order through the app and asked what I could do. I was not offered a substitute but was told I needed to request a refund through the app. I contacted...

Read full review of Burger King
ComplaintsBoard
C
10:04 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I thought I would let you know how shocked I am as to the customer service I receive every morning both at the payment window and the food received window. I have practically stop going in the last few years due to the lack of kindness (others would call customer service). I decided to go once more this morning (10-8-19). Go to the payment window, give my...

Read full review of Burger King

Burger King Reviews 0

Looks like Burger King has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Burger King, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
53 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
    Click up if you have successfully reached Burger King by calling +1 (866) 394-2493 phone number 8 8 users reported that they have successfully reached Burger King by calling +1 (866) 394-2493 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number 81 81 users reported that they have UNsuccessfully reached Burger King by calling +1 (866) 394-2493 phone number
    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
    Click up if you have successfully reached Burger King by calling +1 (844) 576-0546 phone number 7 7 users reported that they have successfully reached Burger King by calling +1 (844) 576-0546 phone number Click down if you have unsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number 4 4 users reported that they have UNsuccessfully reached Burger King by calling +1 (844) 576-0546 phone number
    27%
    Confidence score
    Canada
    +61 130 085 2326
    +61 130 085 2326
    Click up if you have successfully reached Burger King by calling +61 130 085 2326 phone number 7 7 users reported that they have successfully reached Burger King by calling +61 130 085 2326 phone number Click down if you have unsuccessfully reached Burger King by calling +61 130 085 2326 phone number 14 14 users reported that they have UNsuccessfully reached Burger King by calling +61 130 085 2326 phone number
    Australia
    +64 800 425 464
    +64 800 425 464
    Click up if you have successfully reached Burger King by calling +64 800 425 464 phone number 5 5 users reported that they have successfully reached Burger King by calling +64 800 425 464 phone number Click down if you have unsuccessfully reached Burger King by calling +64 800 425 464 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +64 800 425 464 phone number
    New Zealand
    +43 122 602 260
    +43 122 602 260
    Click up if you have successfully reached Burger King by calling +43 122 602 260 phone number 4 4 users reported that they have successfully reached Burger King by calling +43 122 602 260 phone number Click down if you have unsuccessfully reached Burger King by calling +43 122 602 260 phone number 10 10 users reported that they have UNsuccessfully reached Burger King by calling +43 122 602 260 phone number
    Austria
    +90 850 222 5464
    +90 850 222 5464
    Click up if you have successfully reached Burger King by calling +90 850 222 5464 phone number 5 5 users reported that they have successfully reached Burger King by calling +90 850 222 5464 phone number Click down if you have unsuccessfully reached Burger King by calling +90 850 222 5464 phone number 9 9 users reported that they have UNsuccessfully reached Burger King by calling +90 850 222 5464 phone number
    Turkey
    +86 212 422 6000
    +86 212 422 6000
    Click up if you have successfully reached Burger King by calling +86 212 422 6000 phone number 3 3 users reported that they have successfully reached Burger King by calling +86 212 422 6000 phone number Click down if you have unsuccessfully reached Burger King by calling +86 212 422 6000 phone number 11 11 users reported that they have UNsuccessfully reached Burger King by calling +86 212 422 6000 phone number
    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
    Click up if you have successfully reached Burger King by calling +82 80 228 163 phone number 9 9 users reported that they have successfully reached Burger King by calling +82 80 228 163 phone number Click down if you have unsuccessfully reached Burger King by calling +82 80 228 163 phone number 13 13 users reported that they have UNsuccessfully reached Burger King by calling +82 80 228 163 phone number
    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.