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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

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R
3:08 pm EDT
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Burger King employee and district manager

A new location. The 1 and only young girl taking orders-there was a line- no manager no one interested in how long customers were waiting at this New FAST food "restaurant ". I watched as the girl struggled to take an order had to redo several times.either not bright or not paying attention. I slowly clearly said baby whopper with cheese and everything, large frie, to go that's all. Wha? Baby? Ask another girl we don't serve no baby...the other girl smiled and said jr. The cashier again asked for my order. I gave. Asked more questions ckealy not listening. Asked for my name? At a FAST food place? No. Your DISTRICT MANAGER showed up with an attitude. No appology. Only- she's new. This DM has no sense? Never put a brand new person alone on a register. Never a new person alone when she is the Only cashier and there is a growing line. Your Dm Clearly was angery at me the customer. excuse me? The girl asked Again for my order. The amount was too low. I aske for the ticket. The Twit had only charged for the burger! No! No. Refund! I want my $ back! The DM had to waste MORE of my time and get Another person to give refund. This? This is what you consider customer service? A brand new location. Hummn...you would think they would want to do a great job.the line gew behind me as this mess went on and your people continued to be INCOMPETENT. No concern for wasting many customers time. How many do you think will come back? Asking for the name"we want to give it the personal touch". Stupid. Customers at a FAST food want to walk in, order, get their food and leave. No on cares about "personal touch". Your marketing team is stupid and out of touch. Your DM doesn't understand customer service or how to run a food store. Disgusting. I had been looking forward to having a burger place near by. I Still dont have a burger place near by.

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Update by Risa Sams
Jul 12, 2019 3:19 pm EDT

The cashier wasted more customers time by slowly one letter at a time hunt and pecked out the Full name of the customer! Yes, yes, the " personal touch" is so much more appreciated than time. It will sure make me want to come back. A person on lunch break 15-30 minutes does not have time to waste for " the personal touch".The place was Hot inside on a Hot dry Atlanta day. Another reason to stay away. Futher proof of incompetency and lack of concern for customer. A new store open less than a week and there is no manager? The DM not watching? Can you say Mickey Mouse?

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D
2:57 pm EDT

Burger King job

Worked for store for 3wks got let go because i pulled a car up instead of letting it sit at window so we could move cars.feel I was let go for something I was not told.really upset feel I should have never been let go.my email is elliottdawn22@yahoo.com..loved the job other wise IT was great til this..really would loved to hear back in reguards to this..there is another burger who is willing to let me work but not sure if im aloud..really upset.considering I didnt know

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J
1:55 pm EDT
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Last night my family and I visited the above location. It took 36 minutes from when we ordered to get our food. Then to top it all off everything about the order was wrong. I.E. my double whopper with cheese meal. Ended up with bacon and jalapeño peppers. My sons stacker meal was short a beef patty. My wife's apple pie was cold. When asked about it they...

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L
1:50 pm EDT
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went to your burger to order some lunch. before even walking into the place there were three dirty looking people standing by the door begging for money from everyone walking in or out of the place. After I placed my order of 2 tacos and an onion ring it took them 50 minutes to get the order ready. my plan is to never go to that store again and I will let...

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M
1:45 pm EDT
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I just had someone go (7/12/2019) to the location at 620 Aviation Road in Queensbury NY 12804. So we could get tacos for our employees and we were told that there was a five taco limit, we when were also at the same location the day before (7/11/2019) and got eight tacos no problem. We are all very disappointed and hungry from not receiving the proper amount of tacos. We will be going to Taco Bell from now on.

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R
1:37 pm EDT
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Burger King bacon double cheeseburgers

I am at BK often, over 35 years ago BK was my first job and I've loved it ever since. Lately I have been having issues like this...I order a bacon double cheeseburger, I'm happy seeing it on the value menu however I only wanted mustard and onion on it. Not everything else like a regular cheeseburger. I was charged almost $.50 for the onion ALONE and below is a picture of what I got, 1.5 slices of bacon, hardly any mustard and one RING of onion...for $.50 ? That is ridiculous ! Now keep in mind just because it was on the Value menu doesn't mean it was $1.00, it was approx. $2.69 If I'm going to pay over $3.00 for a burger with onion and mustard only it better have a decent amount of onion. I'm truly disgusted and disappointed in this with BK.

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C
11:22 am EDT
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You provide a great little caramel frappe for a $1.00. But it is clearly advertised with a whipped cream topping and a caramel drizzle. On several occasions, when I've ordered it, it has come without the whipped cream and drizzle. One employee said I have to say I want it when I order it. I thought that was weird (it is pictured with it), but OK. So the...

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P
10:33 am EDT

Burger King worst taco ever!!!

On 7/11/19 I went through the drive thru at Burger King #15760 at 4268 Ogeechee Road, Savannah, Ga. 31405, 912-443-9676 at approximately 7:30ish pm and ordered 2 Tacos. I was order #31. They were some of the worse Tacos ever. There was barely any meat on it, it was flat with some kind of sauce that kept oozing out as I attempted to bite it. There was about half of a teaspoon of lettuce on it, no tomato nor cheese was on it. And guess what? I actually had to wait to get them. Please stick to hamburgers and breakfast. It was only $2.14, however, it's the principle of giving your customers quality food. I would like either my $2.14 back or a coupon for a free meal. Thank you for your time.

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J
11:01 pm EDT

Burger King bbq pork king

I went to a Burger King in Chandler AZ today on Alma School and Elliot roads. The picture sure looked good and an online review said it was legit whopper sized. $6.50 for this sandwich. The pictures speak for themselves. I attached your ad and what i got inside and out. You can see i did not scrape any off the bun as no sauce can be seen on the bare spots. Needless to say, extremely disappointed. Not sure i would want a coupon to go back to be honest.
Thought you would like to know.
Thanks,
Jeff stimson
[protected]@yahoo.com

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M
4:03 pm EDT
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Hi, I just ordered a chicken sandwich and onion rings from this place. Half the chicken sandwich tasted raw and the onion rings had something that looked like ash on it. I would also like to include that I'm five months pregnant. When this place first opened, the food was awesome. But it's been going downhill. About a month ago my son also ate some raw chicken fries from this same exact location. Never again.

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M
2:55 pm EDT
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Yesterday I placed an order for 2 crispy chicken parmesan sandwiches with extra sauce and extra cheese. When I return home with my food both sandwiches only had one piece of cheese no parmesan cheese and barely even enough sauce for regular sauce. When I called to complain she said we were never charged for extra cheese although when the order was repeated...

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M
11:36 am EDT
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My son and I stopped at the new Greece Center Drive (Rochester) location last night (7/10) at about 10:10 Pm. We ordered two drinks and a chicken sandwich minus lettuce. We then sat in line for 15 minutes. A truck ahead of us left, we should have done the same. We waited.. finally, after 20 minutes we pulled to the window. I figured, they would have the...

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G
11:12 am EDT
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July 08, 2019 I went to burger king in ansonia as im a frequent customer there and upon ordering my food the cashier seemed to be locating what I was ordering which on the menu displayed a 4$ king meal deal. I ordered that and a onion ring a order of mozz sticks and asked to make the order a large. The young girl working the register seemed to be unfamiliar...

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J
9:59 am EDT

Burger King everything

I was extremely happy when this location opened in Watkinsville because all we've had is a McDonald's and is Zaxby's. Since we've been coming here we are constantly disappointed in the food and the service it took 15 minutes to get these burritos and I was the only person in the restaurant and there was nobody in drive-thru it was at 9:30 in the morning. This location could do extremely well but due to poor customer service and food quality I don't know how in the world this is going to stay open.
I would like a refund of some sort. My total was 12 dollars. I will not be eating at this location ever again. Sad, because we absolutely love BK and eat it often.
91 Mimosa Dr watkinsville ga 30677. [protected]

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M
1:23 am EDT
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I work late hours and rely on fast food. Last night 7/10 at 9:30ish, I went to burger king. Plan was to order 4 tacos, a dlb whopper combo and 2 chicken sandwiches. Tacos are frozen and they won't serve them to me. I went to mcdonald's. Tonight 7/11 approx. 11pm I plan to try burger king again. I really want to try the tacos. Bf too. Order is similar except...

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K
5:35 pm EDT
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Advertised whopper jr. Meal for $4.00 in the window. Also, advertised whopper meal for $5.00 in the window. Went through the drive thru ordered one of each on july 10, 2019 at approximately 1:30. The cashier told me the total was $12.95 after taxes. The receipt says $11.88 for subtotal. I asked her why was it not $9.00's plus tax. Her reply was I had to ask...

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K
3:33 pm EDT

Burger King tacos

My husband ordered 5 tacos last night at Burger King in Shelbyville Kentucky. We got home and I could not believe what I saw when I opened the packages and one taco after the other had some type of mystery "meat" inside it, there was 2 tiny lettuce pieces per taco, and cheese was nowhere to be found. I wouldn't even let my husband taste them, I thought it would make him sick, the way it looked. Something needs to be done to make up for this, it was a complete waste of money! I will include pictures below. I would like to be contacted by Burger King with a solution to this issue!

K. Hommrich

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B
8:44 am EDT
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This facility was not clean at all. Floor was so sticky you could not walk on it.. It was extremely hot in there, I asked was there air conditioning working and the cashier said yes but it was not working. I am not the only customer that complained about these issues. The floor was nasty and the table had not been cleaned off. The floor behind the counter was gross...

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R
10:22 pm EDT
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Burger King in store order

I ordered 2 single stacker king meals for 2, 2 bacon cheese burger 1 fry and small coke, 1 double stacker meal and a triple stacker meal for my family and myself. When the employee told me the order was done we grabbed the bags and left. When we got home we opened the bags and the 2 double cheese burgers were not in any of the bags. I have attempted to call the store multiple times but no one answers the phone.

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D
8:18 pm EDT
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I visited Burger King in Lake Placid Fla and ordered 4 of your advertised Tacos. I realize they would not be anything like the ones shown in the advertisement but when I got home I was livid and called the Burger King and loudly complained for the ???? That I received. No semblance of a Taco. Hard as rock, grease filled shells that looked 10 hours old, very...

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

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Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
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    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
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    China
    +81 120 945 630
    +81 120 945 630
    Click up if you have successfully reached Burger King by calling +81 120 945 630 phone number 5 5 users reported that they have successfully reached Burger King by calling +81 120 945 630 phone number Click down if you have unsuccessfully reached Burger King by calling +81 120 945 630 phone number 7 7 users reported that they have UNsuccessfully reached Burger King by calling +81 120 945 630 phone number
    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
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  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 23, 2024
  7. View all Burger King contacts

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