Burger King
Reviews and Complaints

I went through the drive through this morning and the employee who waited on me didn't give me my change but gave me my receipt. The person in the car with me witnessed her not giving the change. When I told her that she had not given it to me...she began to argue saying she did. Needless to say...I told her "you need to count down your register then". After being told to pull around until she did...10 mins. later...No one has come out to say anything. After going inside the manager told me the register wasnt over and that "we dont give back money like that"...Told her pull surveilance because money doesn't grow on trees. She told me she would call me after she checked. its 9 hours later now and I never received a call. And she's now off from work until Tuesday.

I'm not even sure that this is going to get to the right person, the one that can really make a difference, as you don't have an obvious 'customer-service' or 'customer response' email link on your main site. I'm sure that is contributing to your declining market share, of your substandard, failing franchise.

I am writing this email, and taking the extra time to find a contact address, because I think that your new commercials, featuring the 'adult baby' are so offensive, and so rediculous, that I will NEVER, EVER, again come to one of your franchises! What were you thinking, when you came up with this stupid, '###ed' concept for commercials? Are you suggesting that your customers are '###ed' adult babies?

I would have your entire advertising staff scrubbing toilets, and have the 'janitors' promoted to the marketing postions! How did you screw the pooch, so offensively, and so obviously? I'm sure that the janitors would do a much better job, creating new advertising campaigns!

The adult 'baby' campaign is so offensive, and so stupid, that I wish that there was more that I could do than just post a blog. . .

Shame on you for demeaning, and offending the entire nation, and demeaning us, in such a foolish, and absurd way!

I have been going to bk to get their coffee in the morning and maybe a sweet tea for later well this morning i went and might i add i was using the same car that i had been using went thru the drive it was raining so i had the window half way up so i wouldnt get soak cause i had to wait for someone to come and assist me so when she finally came i asked for a large coffee with 4 creams and 5 splendas and she said something abt my car and then i rolled down my window all the way and said what did u say and she said could u turn ur car off i said no i cant and left i thought this was very rude if i wanted to turn my car off then i wouldve went inside maybe she didnt understand that and maybe she didnt understand this either i was on my way to work so after leaving there i went to mcd's but they were packed so i had to go to work without my coffee or tea this ruined my day thanks alot bk but i can tell u this never again will i ever set foot at a bk ever i would starve.

My concern is this. Why are there no policies in place in South Carolina requiring employees of Burger King (that actually handle food) to wear plastic protective gloves. We stopped at a Burger King yesterday at Tanger Outlets in Charleston area and our sandwiches were prepared with bare hands. One would hope that wearing protective gloves is a world wide requirement. We're originally from New York and all restaurants and supermarkets require employees use gloves when handling food. We threw the food away and will not be dining at any restaurant that doesn't take some precautions against the spread of infectious disease. It's disgusting. :-P

My wife and I went to the Burger King located at 2435 25th Ave Greeley, CO 80634 for lunch on 12/23/09 (1 pm). The inside of the restaurant was very dirty, including the floors, and tables. The employee who took our order could barely speak English and had a very difficult time entering our order. It took 15 minutes for us to receive our order (eat in) which consisted of a Whopper Jr, Chicken Sandwich, 2 small fires and 2 small drinks. Both sandwiches were cold and not eatable. The girl who took our order assisted a customer who lost her keys in the trash. The employee helped dig through the trash with bare hands. Once the keys were found, the employee returned to her post and began to fill fry bags without washing her hands. A group of friends of the employees came in and hung out at the counter speaking very loudly in Spanish, laughing and goofing off. We were disgusted at the condition of the restaurant, the food was not eatable and seeing an employee dig though the trash and not wash her hands was disgusting. We will no longer visit this or any Burger Kings in the future.

My aunt Terry sent this to me today. This is a true story that happened to her today (12/24/09). It will make you mad! Unbelievable that people could treat someone like this. What my aunt didn't mention was that this woman wasn't a teenager that worked at burger king, but a woman in her 40's, though it would be just as bad no matter what age she was. Please read this and pass it on. Thank you, Jeremiah Wilson

A lady came into our shop today to pay off her account. To let you know something about this ladies character I would like to share what I know of her. Our business provided a service to her this December 2009. On the date that she agreed to pay she came to the shop and said that she would not be able to pay at this time but that she would pay on her next pay day (December 24, 2009). She left and we surmised that we would never see her or our money again. (shame on us!) On December 24, 2009, true to her word she came to the shop and paid her account in full. She stayed for awhile and related this story with us. We realize that of course there are two sides to every story but I believe this person's account of what happened. I do not know this person at all so I will relate and my give opinion of the situation, you can make your own assumption of the situation.

It seems that at the Burger King on 4508 Yellowstone Avenue, Chubbuck, Idaho 83202 they had their annual Christmas party. It must have been a potluck, as everyone was suppose to bring something. This lady knew about the party, she showed up early by one half hour because she was suppose to work the shift that day. She was unable to bring anything for the potluck as she could not afford it.

She was told that she could not participate in the party because she had not brought anything to share. She was also told that she could not be loitering around waiting for her shift to begin. She was told to wait in her vehicle until it was time to begin her shift. She said that she went to her car and cried because she felt humiliated. This is not your typical teenager, I would guess her to be in her forties.

She came in to start her shift to find that the food was all locked up in the managers office. She completed her shift and prepared to leave. The manager opened the office and invited the rest of the employee's to share the left overs. This lady decided that she no longer wanted to be employed at this place of business and quit her job. ( I can't say that I blame her for that) She went in to pick up her check, I would guess at about 10:00 A.M. and was told that they could actually make her wait until 3:00P.M. if they wanted too. (she came to our place of business to pay her account at 10:30 A.M.

She really never said anything bad about her former employer, only that her feelings had been hurt over the party incident.

I guess that maybe I am a bleeding heart but I really wanted to know if it was really as bad as it sounded so I called Burger King and asked to talk with the manager, not the shift manager, the manager of the store. The person who answered the phone identified theirselve as "Linda"ans said that she was the manager. I identified myself by first and last name and asked her to do the same. She became very defensive and wanted to know what this was regarding. I began the story, she very abruptly and rudely said that she didn't want too, and would not discuss it with me, then she hung up on me. It really was none of my business but I just absolutely could not believe that this story could be this sad without some provocation. If she would have just talked with me the problem would have been resolved. NOW, I promise that I will NEVER, EVER do business at this particular BURGER KING.

Have a Merry Christmas and keep the reason for the season in your heart.

There is a big advertising budget for the $1 Double Cheeseburger. Billboards show it with lettuce and tomato. I ordered them a couple of times and they were served without these items. Then I was told you had to ASK for them (clearly trying to save a few pennies). So I did. It worked fine. Then today, I ordered, asked for lettuce and tomato, and discovered I was charged 10¢. I guess they figure they can. BUT, it is a 10% surcharge for something that the advertising indicates is standard. Not fair, guys!

Just have a concern, my husband and I went to your Burger King in Ellenton Fl Rte 301 We were giving our order to the counter person..Happened to notice one of the personnel fixing food orders..Did not have gloves on...I told the person at the register..She did go back and told the girl the people ordering fish sandwich would like her to put gloves on..Now I must say the other person fixing sandwiches did have gloves on. So she did prepare are sandwiches.. But the other person still continued to fix food without gloves...

I was a frequent consumer who dines at Orchard Central Burger King. My friend introduced the place to me for the quiet and relaxing environment. I noticed that there is a few power sockets provided there and I had seen a few people using laptops and/or charging mobile phones.

On Thursday, 15th April, 2010, I was using my laptop at Orchard Central Burger King. It was until when a guy besides my table asked me whether the power plugs are working or not. I thought it should not be a problem because I saw someone using it there just a moment ago. However, when i checked my laptop battery life, I was Shocked. It was not charging at all. I then realised that the power supply has been cut off.

The problem now is not whether I can use the electricity here or not. What if I am doing a project and if I do not bring an external battery, my laptop will be shut down unknowingly and suddenly. IF burger king does not provide this service for the consumers, why put a few power sockets there? Even if there is a specific timings for the power supply to be on, the management should at least put up a notice or something.

I am utterly disappointed with burger king management. It will be hard for me to frequent BK in the future..

I think taht the ideaology behind showing the "King" breaking and entering into McDonalds Headquarters to steal the original Egg McMuffin was about as inappropriate as it gets. As I have read the other complaints about he sexual suggestions behind the Sponge Bob commercial, i think that the marketing department at BK HQ should seriously take a step back and ask themselves what the heck they think they are doing. now, i am always one for making fun of stuff, but suggesting that it is alright to break into someplace and them steal something is going to far, especially since my impressionable 12 yr old thought it was funny. I think it goes to show that BK is losing the battel to McDonalds. That commerial just validates the point that they cannot come out with something new and original!

BK corporate, you havd better get a grip on tha marketing department before they run you out of business. I know plenty of people that have not been happy with the services and lame ploys at commercials lately. You want to steal business away from McDonald, maybe someone should consider going to back to how things use to be, when you could get a whopper meal with everything for under $5. The best way to secure business in this failing global economy is to reach out to the consumers and get into their pockets. The best way to do that is to save them money while provide high quality customer service an food!

This is reference to burger king store # 8119. I've been visiting this store for about 9 months now and never seen a male manager nor pl. I've also notice that an employee working there was once a manager at KFC. Not saying that the managers and Pl's that are there now are not doing there job, but its very rare to see male managers. Also noticed that a female at the same store probaly been working there around 1.5 months now have a black shirt, in which this guy i was speaking on has been there over 4.5 months. Yea you can say i see everything. Everytime im in the store which is everyday i see him bust his tail working, he's all over the place doing odd jobs making sure the store is clean. That's what type of people we need in management, not someone who has a lead to that position. I know it was a lead cause i overheard conversations as the employees were taking breaks in the store. I truly don't thnk this is the right choice. I see him motivated and yes qualified for the position but yet you make a FEMALE who's been there for a few weeks a pl. Please review this before i have to make a disrcimination complaint.

I recently went to the Burger King on Hwy 98 WEst in Pensacola, FL. The restaurant was so dirty I walked out. The floors and booths were disgusting and there were flies on the tables.

I attempted to call Burger King Corporate Headquarters to file a complaint but I was kept on hold for about 20 minutes and no one ever picked up. I would guess they were handling so many complaints they couldn't take mine.

I will never eat at a Burger King again. At least McDonald's is clean.

I recently went inside a buger king to order. Normally I go thru the drive-thru. As I was standing in line, a nurse in front of me turned and said "I can't believe the person making the sandwiches is not wearing latex gloves". She left and so did i.
I called their corporate headquarters since their web-site does not accept e-mails.
I was told in florida, a person working in the kitchen is not required to wear gloves. They are told to wash their hands if they change jobs but gloves are not required. I said so the person putting lettuce and tomatoes on top of sandwiches with their hands is not required to wear latex gloves. The cs person said they are not in florida and any other states where state law does not require it.
Amazing

Outright blatant false advertising.

Large posters plastered on the exterior plate glass windows graphically displaying the new burger king xt steak burger. The inside graphic menu posters displaying the same xt steak burger.in all cases clearly displaying menu graphics with thick slices of tomatoes. I call this 'bait and switch'.

When I enquired why my xt did not have tomatoes I received a snide discourteous response, "can't you read the sign?" upon examination I saw the small red sign the clerk was pointing to in front of the cash register, "good tomatoes are hard to find". And in much smaller print to the affect "that is why we no longer put tomatoes on our sandwiches".

This smells of high heaven of last years stink when burger king refused to pay the pickers an extra one cent a pound, while the rest of the fast food chains had no problem. Now I guess the conclusion I make is that burger king refuses to pay the market price for tomatoes - funny how all the other fast food places have no problem with tomatoes on their sandwiches.

This people is blatant intentional false advertising. There are plenty of tomatoes on the market - in fact I bought five pounds of florida native ruskin tomatoes just this morning.

Have it my way - I wish I could. After the callous treatment by your employees I felt like throwing it in their face and demanding my money back. However, I am not an ingnoramous like some of the people you hire.

You sucked me in with the picture on the window; however, next time I will go to wendy's or macdonalds or elsewhere... And I will have it my way - not your cheapskate way. Pay the market price fool!

Or remove your false menu posters.

I experienced the rudest service ever in front of my two children at BK. The cashier was very rude, kept acting like we were slow to order and apologizing for us to the customers behind us. She also forgot to give us a child size cup, when I asked for it she snapped back at me, "I will get it in a minute." Just seemed to me way too rude. Afterward, while we were eating at our table, she proceded to clean off tables around us but glared at me as if she wanted to kick my A**. I don't know... it seems you just can't get good friendly service these days. I will not be going back to BK anytime soon, I do know that!

Visit Burger King during a visit to Redding CA. I went to BK to order a Veggie sandwich and noticed the food server was not using gloves to prepare food. He touch my food with his bare hands I report to the clerk immediately that the food server should be wearing gloves when working with food. The clerk stating yes he should be wearing gloves, but oh well. I was very upset and request food server not to touch food with bare hands.
I noticed even after receiving my order that gloves were not used to when servicing other customers.

Redding Burger King store # where this incident happened 1838 on March 26 at 10:36AM. I am request that Burger King management look into this problem ASAP and retrain the staff to wear gloves when working with food.

Jay Harper

on 03/23/10 @ 3pm pulled up to the drive-thru but had to stop short due to a young punk employer who seemed to be taking out the garbage, he rudely & disruptively stared at us & stood in the middle of the drive-thru just staring at us before he finally went on his way towards the bldng. not only did we waitthere for several minutes but we were not greeted at all. so we drove up to the window & had to order that way, & there again was this kid just staring at us then I heard him make a smart ### reply like oh she only parked 6ft away from the window, and this really upset me cuz he shouldve let the gal know who was taking orders that we obviously needed assistance, I then yelled at him that he was in the way. I feel very upset about the way they handled my order, and how this punk kid just stared very rudely like he knew us . It was Very UNCOMFORTABLE. I think he was a petafile or something. But anyways well not go to this store again until that petafile kid no longer works there anymore.

Stupidity prevails... on Tue Mar 23, 2010 I ordered three "double cheeseburgers" off of the dollar menu (store 16833), $1.00 each, right? Well of course, unless you don't want the cheese. In a meager effort to reduce my caloric consumption for the day I asked if they would please hold the cheese. The response was yes. What I didn't anticipate was the repercussion of the fact that I was now buying three "double hamburgers".

I got my hamburgers "made my way" but "charged their way". My $1.00 double cheeseburger was now a $2.00 double hamburger (another American business uniqueness, being able to pay more for less). Burger King is truly an all American business... tell the customer he can have it his way and then charge him double for doing so. I suggest if you too want a $1.00 hamburger, order the double cheeseburger, then peal off the warm gooey cheese and stick it on the pick up window. Have it your way!

I should also note that Burger King does not take online or email complaints (in this day?). No, you have to take time at work 9am - 5 pm M-F and call and wait on hold to register you complaint. I think it is time Burger King gives up the burger monarchy and maybe try listening to the people buying their food. This burger eater is going back to McDonald's. Believe it on not they get it right. But remember, there you're dealing with a silly clown rather than a mute (and weird scary) king.

This obviously is a very minor issue but I am so tired being patronized by American business from Wall Street banker to the burger joint on the corner. I am tired of being hosed in very aspect of my American life!