Burger King
Reviews and Complaints

I attempted to place an order inside the restaurant but was not able to do so, the manager "Tiffany" and staff member Sherika did not make an effort and take my order. I waited at the register for over 10 minutes and they never approched the register. I asked them politely if they planned on taking my order, the manager responded rudely by stating that it was the only two of them working. I then decided to go elsewhere because it was obvious that they did not care. If you have staff that treat customers like this, you will loose business. I will never go back and I will share my experience with family, friends, and colleagues.

This complaint is about Carmia Clements off of the Burger King in Marietta off S Marietta Parkway. I entered the restaurant on today (hasn't even been an hour yet) and I walked in seeking to charge my phone. She was cleaning tables and proceeded to say it's not any outlets very rudely. I placed an order, and I wasn't satisfied. N/A Complaint continued: I asked for a refund. She gave me my refund placing my money on the counter as well as calling me zesty, stated she lives better than me implying I am less than her because I needed to charge my phone. I explained to her that I have been to this Burger king many times and she is trying to single and call me out about charging a phone, but many homeless people loiter there, and she was angry and messy about that. The whole experience was horrible. She was yelling across the store at David to take my order. Please watch the camera(s). The whole experience was horrible. I love to eat at Burger king but never again and never at that location. She needs to be terminated. I have never been treated like this. She stated that she has other forms of employment and that she lives better than me.

I've been ordering the Ice Mocha coffee for more than 7 years now and paying extra for add chocolate syrup. At this location 13201 S Dixie Hwy, Miami, FL 33156, Ervine was able to take my order and she always make me feel like a King. Yesterday Ervine wasn't at work and I was treated like a hood rat. When asking for my ice mocha with extra chocolate syrup I was told that it already comes with chocolate syrup with an attitude like how dare me ask such a question. When I went inside to speak to the Manager, she made me feel like a peasant. I left. Today I order the ice mocha and Ervine was there. I told her how her co-workers treated me and she told me that yesterday they told me about having to pay extra for extra chocolate. LIE! They never told me that. It seem like they don't love they jobs. FIRE THEM AND HIRE PEOPLE WHO KNOWS HOW TO MAKE YOU FEEL LIKE A KING AND NOT A PEASANT. Never visiting this location EVER! The crew at my home location 16025 S Dixie Hwy, Miami, FL 33157 ALWAYS TREAT ME LIKE A KING. I love them all!

I recently visited Burger King in West Lebanon, NH, and I must say I was very much disappointed. My order took an excruciating 25 minutes to arrive, only to find that it was served cold. The experience left me feeling upset and dissatisfied. The quality of service and food fell far below my expectations. It's disheartening when a simple meal turns into a frustrating ordeal. I hope Burger King takes steps to improve their service and ensure that customers receive hot and fresh meals in a timely manner.

I went to the Burger King located on Hickory Hill Rd. in memphis, Tn on the night of Tuesday April 23, 2024 at app. 9:10 P.M. I ordered a double cheese burger, regular size french fries and a medium Vanilla Milk Shake. I went to the serve window and a male employee took my money and gave me the items, as he was calling me "OG". I asked him what he called me and he said "OG out of respect". I advised this young man that he did not know me like that and I had a few choice words to say to him before I drove away. When I got home with my purchase, I noticed that the bag was soiled with grease. I opened everything to find the breading of the hamburger tough like single ply cardboard. The fries were cold, as if they had been sitting out a very long time and the milk shake was not a milk shake. It was a cup of ice cream. Meaning too thick to drink with a straw. That was okay on the milk shake. A chocolate chip cookie was included in the bag and it was burned to a crisp. I took a few bites and threw it into the trash.

Tables constamment sales. Quand on aceuille du public la moindre des choses est de nettoyer de suite pour les nouveaux clients... Ce samedi nous y sommes allés et une fois de plus, le hamburger (menu enfant)était presque froid. Je l'ai donc ramené et on me dit"nous vous en rapportons un autre". Il était pareil que le précédent! Si ce n'est du foutage de g... Alors qu'est ce que c'est? De plus, il y a 3 jeunes femmes de type africain qui sont fort désagréables. Si on ne sait pas accueillir les gens alors il faut travailler dans les toilettes! Je ne suis pas la seule à le dire... Nous avons fait remeonté l'information au service client

Store 17450 (14504 Memorial Drive, Houston, TX 77079).

Survey code 95573-27111-25426-040042

Her pleasant attitude is catching.

I send my husband to get his lunch with the Survey Receipt and the code written on the back. The clerk said she couldn't see the Code #

neither could my husband, no surprise, he can't find his A*&*.

So, he just buys the whole thing and brings both receipts home.

I have been trying for 3 days to bring up the Survey Site, to no avail...WHAT IS GOING ON?

Went to the burger King in shelton CT. The menu board says 2 whopper Jr's for $5 then lists different types of whopper Jr's so I ordered 2 whopper Jr's with cheese (which was on the menu) the woman said extra dollar per sandwich for cheese, I said its on the menu, she said that promotion is over. I said but the sign is up so you should honor it, she rudely said you can pay extra or leave, so I said goodbye and that is the last time I will ever set foot in a burger King!

Sincerely a former customer.

I have had a Burger King app for several years. As of March 2nd it quite working. I tried to sign in and they said that they would email me a code to verify my account. I never got any email. So I tried using my computer to contact BK. Everything was automatic and when I got to the point to send the email, I got message "oops something went wrong, unable to complete this action" So no way to contact BK nor recover my account. Are they out of business?

On Eureka and Taylor, Michigan that particular Burger King is so unprofessional they need to be shut down they pop machines never working slush machines never working they’re very slow on serving your food they make you pull over to the side after you order I guess to act like they did customer right when they have you waiting for 30 minutes or better Either needs to be New management or new employees but something has to change. They are at that particular Burger King on Eureka and Taylor, Michigan. I would never go back there again.

I wrote in a month or so ago about the the original chicken sandwiches I received at Burger King in Sun City, AZ The representative from corporate told me I had to get and APP and added $15.00 to it. Well, big deal? Every restaurant I've gone to won't honor the APP! I refuse to go out of my area to find a restaurant that will.

______________________________________________

I paid cash for my order back then and I'll be damned if I will let you dictate that I have to go somewhere that the APP will accept. I want CASH which I paid to begin with or a certificate that restaurants will honor.

I have file a complaint with BBB and with the Attorney General's office which I will withdraw if you provide me a honorable check or a certificate that will be honored at all Burger Kings.

-------------------------------------------------------------------------------------------------

Respond to this complaint for personal information regarding this incident

Placed our order. Went to the beverage machine to fill my drink. There was a puddle in front of the machine and I went down. Being 70 years old I thankfully wasn't severely injured. The whole visit I was there...noone mopped up the floor. I warned others to watch out when they approached the soda machine.

I realize since Covid... that help is minimal; but I never saw a manager the whole hour I was there. (Someone to express my concerns to) You would think after I fell someone would have at least mopped up the puddle. I believe the beverage machine was leaking because the runner in front of it was completely soaked and the puddle was on the floor in front of the runner.

This BK is also terrible getting your food to you in a timely fashion. I feel the drive thru moves faster than the inside. We waited last week for over 25 minutes for our order. I was hesitant to visit this BK because they are so slow; but figured I'd give them another chance. We will no longer visit this BK ever again.

Burger King 6427, 445 Grayson Hwy, Lawrenceville, GA 30045

At this time at the Burger King in Lake Placid Florida is being operated under some will understand this. Under the friends and buddy list 2 to 3 employees that do very little too nothing are allowed to work as much as wanted while some of the employees that actually perform their duties when they are allowed are cut short on hours with the excuse of a so called high labor cost and that is unstandable because the ones that are allowed too work are the highest payed employees the highest level in management should really look into this matter to better understand why the labor costs are running wild.It don't take a doctor's degree to figure this one out!

I purchased a sandwich to dine it. Normally itbis customary forvthem to bring dine in orders to your table. A man brought me my food but he was not part of the BK staff. He was a cistomer who picked up myborder and brought it to me and motioned that I needed to pay attention. I took my head phones off and asked what? He said they called your number and you didnt hear because of your earphones. Pay attention. The woman at the front had allowed a customer to picknup my food and bringbit to me instead of brining it herself although I noticed she brought other customers their food. This woman is hostile and rude to me everytime I come. She gets my order wrong sometimes and then scolds me as if it was MY mistake. I reported her once although her manager couldnt believe she had been rude saying she was a model employee. Her personality is cold and unfriendly. I think itbis because I didnt respond to her the very first time in her native language. She must have assumed I spoke her language because of my appearance. But it is racist to make assumptions like that. Todays rudeness is a clear sign she doesnt like serving me although today I gave her no extra reason. BK cannotbafford to have rude employees. Fastfoods are a dime z dozen. And thevway I see it, many are falling by the wayside. Its the Burger King at Shepherd and 11th in Houston Texas

This is a review that takes into account both the function of the app and the process of using the app to get food. On the surface, the app is great. Ordering is pretty easy. The deals are great. But from there forward, it’s a nightmare. The app does NOT use Apple Pay. It says it does, but it does not. And it doesn’t use facial recognition. (Yes, my app is/was up to date.) So you have to actually enter your password manually. Ugh. And once you do all that, the order still isn’t sent to the restaurant. I placed an order for multiple people and went to pick it up. I got into the drive-through, since BK does not have an option to bring it out to you. Then you have to click the button to indicate you’ve arrived. I clicked this button, the app threw an error and crashed. I tried to pick up my order, but even though it had been 15 minutes since I’d placed the order, the store didn’t have it. Furthermore, the app didn’t even remember my order, so I had to call the other people who ordered with me to get their order again. After all that, the dollar total was wrong. The BK manager told me that they “have nothing to do with the app” and they can’t give me the app prices. I encouraged the manager to act as a representative of Burger King and honor the prices, but she refused. I left and went to Wendy’s.

Burger King needs to work on the payment process and also getting their franchises on board. They see BK as independent of them—some big corporation out there—and it makes for a poor brand experience.

I have yet to find another app by a national chain equal to McDonald’s, Wendy’s or Taco Bell’s size and number of locations that doesn’t automatically find for you the location that is closest to you when the app is opened. The Burger King app assumes for you that you will be ordering from the last location you visited and never checks your current location against its own assumption. What makes this app the worst of any restaurant app is that if you’re at a location different from the place you ordered there is no way to get the order sent from the last location to your current location and once that reality kicks in you have but one choice, go to the other location to get your food even if that location is 30 miles away or simply kiss your payment good bye. When I called support to ask for a refund I was told, and I quote, “This was your fault. You didn’t use the app properly. That’s not our fault so we won’t give you a refund.” That’s it and I have not received a refund. All I can do is file a dispute of the charge and wait weeks for an answer all for a $7.34 refund. Never mind that the location my order was sent to never saw product leave their inventory, my payment was absorbed into that stores daily sales. Burger King is the only app that charges you when you place the order and not when you actually arrive to pick it up. It’s robbery plain and simple on a very small scale but if I walked into a store and took someone else’s order I’d be charged with shoplifting. Shoplifting is fraud. However what Burger King did to me somehow isn’t fraudulent behavior and no ones going to jail for it.

UPDATE:
Alright, I initially wrote a pretty scathing 2-star review (which was actually a one star but no one reads those). This, I’m updating it to 3 stars because there was some update that addressed my initial concerns. For example, I was able to select quantities of items and it seemed a little more streamlined. There are still weird parts on the delivery page like “family bundles” that leads to a “no items found” page. Even this is an improvement over what it was. I will also say — Burger King responded quickly to my review and it was I who didn’t reach out to them after that to continue.
——————
It’s a decent app with good deals but the process of ordering delivery is so needlessly difficult. The first thing it asks you for is the address, and if for some reason the order can’t be completed, it doesn’t tell you until the end. And it seems like there’s some problem about 40% of the time. It doesn’t tell you what the error or reason is.

You can’t select quantities of the items you order. So if you want 3 of the same burger or something, you have to go through the 4-page process of selecting your toppings and stuff 3 times. So not only does it not tell you if your order can’t be completed until the end, but the actual process of selecting items, putting them in your cart, and ordering them also takes forever.

Other than that, there’s an entire category “family bundles” that loads an empty page and other random bugs and stuff. It’s been like this for awhile, I’m surprised it hasn’t been addressed.

When orders go through, the actual delivery is fine, communication and tracking is good. Sometimes they mess up your order and it’s pretty impossible to get it replaced and that can kinda ruin your night, but I guess that part isn’t really the app’s fault.

My family and I live in Bakersfield, California, where there has been a mandatory shutdown of all nonessential businesses/government entities as well as suggested no social gatherings at any particular location. While we find ourselves hunkering down at home with the whole new idea/practice to homeschooling for a kindergartener and a third grader as well as the no playtime with other kids. It is outstanding to have and see businesses like Burger King helping out the children within the community with the generosity of the Free Kids Meals (lunch) during this time of crisis.
Our two children have always been quite fond of Burger King, and it is hard to deny them such a positive narrative as what Burger King is saying and doing right now.
This whole Coronavirus or COVID-19 that has swept the world has completely upended the normality of everyday life as we have been so a custom too, at least in our family.
A famous quote from the late Fred McFeely Rogers, “When I was a boy, and I would see scary things in the news, my mother would say to me, “Look for the helpers. You will always find people who are helping.” That statement could not be any more precise for what Burger King is doing for our children. I can say this without any reservations; there is no other restaurant business in Bakersfield, California, doing what Burger King is doing right now. That said, we would like to say thank you from the bottom of our hearts and keep up the positive message going – it can only help!
In closing, I would like to pay compliments to the Burger King located at 8200 Stockdale Highway, Bakersfield, CA 93311, [protected], as their staff has been courteous and polite with excellent quick service. I love it when I am greeted with a smile each time I’ve been there. My children see that, and it puts a smile on their faces as well – and that makes me a happier person!

The app works, has nice exclusive savings and lets me use Apple Pay without interacting with a human. All pluses!

There are quite a few drawbacks. First is that it is sometimes very slow. WiFi, no WiFi it doesn’t matter. The loading just keeps going.

Next is poor order of operations. You don’t get charged until you hit the “I’m here” button. So picture it. You’re finishing up groceries, you place an order for drive through pickup. You get in line and hit I’m here. It takes forever then tells you that an item in your cart isn’t available and check your cart. Pressure! Your next in line! So you check your cart and... it doesn’t tell you which item is the problem. Huh, ok. Guess I’ll get out of line and go somewhere else.

The order of messages is a problem in other places. For instance you choose a coupon for $3 off $10. You add a $6 item, then decide you really just want two of them. So you can just go to the cart and change the quantity. Nope. You get a message that your coupon doesn’t work and remove it or add items. Click add items and it’ll let you change quantity then. Nope. You have to find and add the item again. Hope you remember all the special items your or your friend wanted added or taken off. You'll have to do that step over instead of hitting one button.

The level of food customization allowed on the app is poor. If you want a side salad with your combo instead of fries or onion rings; not allowed. If you don’t want another burger, just another patty, it won’t do that either.

The last thing is unhelpful error messages. When it tells you an item in your cart isn’t available and you’re left to wonder what that means. One of my favorites, your payment failed. Then you don’t know if it declined, if it was a connection issue, or what.

Overall I think the app is a good start, but feels underdeveloped. I’d expect this level of function from a beta, not a national company roll out. It gets 2 stars.

I ordered food from the service station in redhills lane. When the food came we were missing 2 lots of chips. We had then ordered 2 lots of loaded fries that came with our meals and they were both freezing cold. I ordered a dbl xl bacon burger which was also cold. The 2 re cooks of the loaded fries werent cooked long enough and the chips were still hard and not soft and fluffy. All in all not a good visit.

Went to dine-in Forest Lake location on 9/3 and it was VERY unclean. Ketchup packets taken from bin were all stuck together with honey. The kids playarea was overall dirty; you could tell no one has cleaned up in the tube's as they were filled with dirt and dust. Floors didn't look clean. The woman's bathroom was closed out of order. The men's room bathroom and toilet was absolutely disgusting. We had a girl toddler with us who needed to potty and we couldn't let her even use the bathroom because it was THAT DISGUSTING. Seriously would NEVER come to this location again.

Today I went to your Peckham High Street to use my Blue Light Card which gives me 20% discount on my order, however the Manager Dr Khail refused to honor the deal and gave me 10% He point blank refused the entitled discount informing me that he will not give me 20%.

My order number was 16

Time of visit 13:36

Date of Visit 19/07/2023

I was at your bk establishment. Store number 39. 1725 East Sunrise Boulevard Fort Lauderdale, FL 33304.1:05:12 PM 3/31/2024. I place an order for a chicken sandwich. I asked for a cup of water and dipping sauce was told that this center charges for both a cup of water and dipping sauce. Then I was being Harassed by homeless people inside the store when brought to the attention of the manager Chedeline Pierre I was given a snide remark and told to call 911. As I was away Mrss.Pierre is encouraging her employees to further mock me with laughter.

I was waiting over 55 mins yesterday for BIG FISH combo

It was very frustrating mentally and physically it triggered my ptsd

I was Waiting out side of the establishment park in car for hour. And order still wasn’t ready or brought outside to me

I would like to be reimbursed . This bk deserves 1 star for service

(BURGER KING 5878

2945 Vineland Road Kissimmee F1, 34741

[protected])

I went to your drive thou I had the I meant the worse servicer ever

The food was gave the me the wrong food and the food was half cooked

The was cold I asked to give some hot fries the was put back in the grease

That was very old I had to wait about forty minutes for cold food

With your employee attitude your drive thou was vary slow with no concern

About the customers said to pull down. This was not the burger king way at all

Your people is running your customers away because of the way they have been treated it was unfair to me and others that loves your burger and fries

The fries was very cold as well as the buffalo nuggets that I ordered from your store it mess the whole night up.

Hardwick Retail

Store No : 32106

Order Time: 12:19PM

Date: 05/03/2024

OrderType : ACRKiosk Out

I have just got back from the new opening of the Burger King store at Hardwick Retail Kings Lynn. The majority of the food was amazing and really top notch. However I was left severely disappointed that 2 of the items on my order were not there. We had a missing drink which was handled correctly by the staff at time of collecting the order and then the second was for some Chilli Cheese Bites.

When given the second drink I asked if all the food was in the bag and was re-assured by the person behind the counter it was. Only to get home and find item missing.

Other than the missing items this was a really good experience and I'll most likely come back again. Unless this complaint is handled incorrectly.

Today February 4th at 6pm I spent over 45 minutes in the drive true of the Burger King In Warrenton Missouri, with only 4 cars in line, Once I made it to my turn I was asked to wait some more, I made a comment that I had already waited 45 minutes what’s another 5, An employee come on the speaker and stated that if I had an attitude I could leave. This is the third time I go to this particular location and the services is horrible and rude. If the fryers aren’t working the employees are rude. This is no way to run a business.

Hello I have a complaint about a manager there name is Bryant. The store thay work at is at 2331 Jordan Ln Huntsville, Al 35805 On 1/31/2024 in the afternoon I came thru to get some food. He gave it to me and it was all cold. When I gat back around the drive thru I here him saying he is going to clap his female employees cheeks. That is not acceptable at all. He came to the window and I told him my food is cold. He told me that he will not remake it. I will not ever eat At that location as long as y'all think it's appropriate to have employees talking about their female employees like this or treating their customers like this.