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Burger King
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1.2 22 Reviews 4590 Complaints
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Burger King Complaints 4590

ComplaintsBoard
D
1:37 pm EST
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The second time in a month had the same problem at the same burger king. showed them my code on my phone for a deal and they said it wasnt valid. Manager said she cannot do anything to help so both times me and my wife left without purchasing anything. This is very poor customer service when the Manager could very easily honored the deal by simply...

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B
2:56 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
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Store #2008...12/6/23 at 1:27 pm. Today, at the assist manager (her worker) wouldn't give me their name but I had (the casher who took the order was nice (but the work heavy set girl (who she keep staying you not addressing her right) but what happen was the cashier girl went to get my cookies and the guy/girl (heavy) pronoun her hair was comb back and she...

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R
11:08 am EST
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I ordered bacon egg and cheese biscuit on the app when I got there they had me waiting at drivethru for 20 min then asked me to pull up 5 min later gave me food they gave bacon egg and cheese crosaint drove all the way home to find crosaint instead of biscuit drove back told the girl they gave bav egg and cheese crosaint she said yeah I know we don't have...

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12:05 pm EST
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Ive been going to Burger King for decades. Due to the declining nature of service and bad attitude i realized Burger Kings exexcutive management and Human resources has dicriminantly focused on hiring most of their employees of hispanic ethnic origin refering to individuals with origins in Spanish-speaking countries. There are many other people from other...

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7:08 pm EST
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I was just at store store at 3332 W Genesee St, Syracuse, NY 13219 and after eating there for the last 30 years I've come to expect problems with my order but missing half of it is just beyond the pale, I live 10 miles away and a missing fry is par for the course and I'm not driving back for that. This time (Dec. 1st) I was shorted 2 sandwiches, an onion...

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1:43 pm EST
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ON 10/7/2023 My wife slipped and fell at 4799 West Henrietta Rd on 10/7/2023 around 9pm. I have pictures no one has contacted me back about the incident including Brianna who runs Rochester Ny. She has told us they are in fear because video is so bad and will not give us a copy of the video. My wife has a VERY severe concussion which is ongoing. We were...

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6:41 pm EST
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I didnt get my Whopper. Called the store and they said I would have to come in and pick it up. I ordered through door dash because I am sick so now I have 3 days to go get it. I wont deal with Burger King again. Ordered chicken nuggets, Whopper, onion rings and chocolate shake. Also, their drive thru is always so slow. 20 min or so just to order on a slow day.

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5:41 pm EST
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Burger King Breakfast, 2 croissant sandwiches

On 11/29/23 between 930 and 1000 am I went to the BK on route 46 E in Clifton NJ

Had two croissant sandwiches and they first of all were microwaved so hot I burned my mouth. Also the cheese basically melted out of the sandwich. Was all over the wrapping paper. The bread (pale, squished looking, not what it usually looks like), sausage and egg didn't taste too good. I thought because it was so hot.

So fast forward, my stomach all day was grumbling and when I got home at 430 pm, I had the runs, bad. I did not eat anything else this day.

I had tossed bag and receipt no knowing this was gonna happen.

Desired outcome: Food Safety Audit needs to be done.

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G
12:07 am EST

Burger King Service

Sat at drive through for about 6 minutes with no response, I know it was close to closing. It was 11/26/2023 @ 10:45 pm could see them laughing and caring on but yet couldn't take my order. Doubt I will ever eat there again. The location was at Wabash Indiana on Cass street. Since you ask NO information about myself or any other pertinent information this will be swept under the rug! Now I know for sure I will never eat there again!

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12:28 pm EST
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Burger King I did not get the code for my free whopper after I did the survey.

I went to Burger King Nov 21 2023 and got my lunch I went home and filled out your free burger servay and at the end of the servay you would not except my home phone number. I would like you to send me the code for a free whopper. I really like your food. I live in Canada Ontario I purchased my food at burgerking at 100 City Centre Mississauga my phone number is [protected]

Desired outcome: free whopper

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1:04 am EST
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2023-11-20. 12:35pm Lunch hours I entered the Burger King store# 3581 Greenbelt MD to order lunch. I went to the register and gave the code that appeared on my phone. It said to provide this code at the start of your order. The cashier keyed in my code and then took my order. I used a coupon for two Whoppers, fries and drinks. The total came to $14.30. I...

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4:47 pm EST
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On Sunday the 19th on November at around 5 pm my husband and I went into Burger King at Drum Hill Chelmsford, Ma. I had reward points I wanted to use and the clerk would not honor them. We asked to speak to the manager he would not let us we asked his name he would not tell us. He said he doesn't have to give it to us. He was very rude. A customer behind u...

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7:46 pm EST
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We recently tried to order meals at our local Burger King but, we were very disappointed with the service. Tried to order food via the drive thru but, we had a young man that was not familiar with what Burger king had to offer. He messed up the order several times. He messed it up so much that the manager came on the speaker to clarify the order. The...

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1:51 pm EST
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I have a 30 minute lunch so I placed and online order to pickup. I got there and the drive thru was 8 cars deep so I waited for 5 minutes and it never moved so I decided to go in hoping it would be quicker. I get in and there are 2 people in line and realize they are VERY short handed. An older lady was in front of me turns around and starts talking about...

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12:15 pm EST
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I have been going to store 16422 in Laveen AZ for a few years. I am there a minimum or 5 times up to 15 times per week. Many times I go at lunch to pick up for for 5 employees. Sometimes I am there 3 times the same day. I was there on 11/17/23, placed my order and was then told you no longer accept Burger King gift cards. WTH? That is all I use for food...

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9:43 pm EST
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Burger King #7166, 1197 Berkshire Blvd, Reading, PA 19610/ [protected] around 4:45 pm today November 18th, 2023, I entered the store with my brother and ordered (order # 85) a Bacon Cheeseburger with only mayo and ketchup and value Fry. My brother placed his order. (only to find out later that the young man took my order wrong by looking at the receipt -...

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5:22 pm EST
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Wednesday november 15 2023 at 3:16 pm my disabled and senior aunt and uncle and I went for a late lunch to burger king #25290 jacksonville texas 75766. Order number 30. We ordered 3 whopper 3 small fry 3 coke. Our food took well over 20 minutes for us to get…once we finally got our food we were horrified to find that the meat was frigerator cold! The...

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4:29 pm EST
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I went to the Burger King at Interstate 25 and Dillon Drive in Pueblo Colorado 81008. I had a coupon for 3 whoopers, 3 Jr. Whoppers and 3 orders of fries, I instructed the lady taking the order (Melissa) to just put mustard and ketchup and hold the mayonnaise, however. We must have lost something in the translation because they left off the mayonnaise and...

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4:06 pm EST
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I went to this location on 11/13. The first issue was in the drive thru when the cashier did not want to accept my promo code from the BK App which stated that the code was redeemable in store. I insisted that I always use these codes and he finally processed my order. When I placed my order, I requested an add on as well as extra condiments. I received...

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1:47 pm EST
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To whom it may concern, on a recent visit to location 1022, 300 south 25th street Easton P.A. 18042. 11/14/23 at 12:51 p.m. I ordered a chicken sandwich combo with a frozen coke. I specified to the individual, who unbeknown to me, was the duty Mgr. that A. I had a special request that the pattie be cooked fresh and B. that cheese be added. After the order...

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About Burger King

Screenshot Burger King
Burger King is a global fast-food chain known for its flame-grilled burgers, primarily the Whopper. They offer a variety of menu items including burgers, fries, chicken sandwiches, salads, and breakfast options. Drive-thru, dine-in, and takeout services are available, with select locations offering delivery.
How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

Overview of Burger King complaint handling

Burger King reviews first appeared on Complaints Board on Aug 21, 2006. The latest review Food was posted on Oct 5, 2024. The latest complaint 1+ month ,still no refund.the KING is DEBO was resolved on Jun 14, 2023. Burger King has an average consumer rating of 1 stars from 4612 reviews. Burger King has resolved 230 complaints.
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  1. Burger King Contacts

  2. Burger King phone numbers
    +1 (866) 394-2493
    +1 (866) 394-2493
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    United States
    +1 (844) 576-0546
    +1 (844) 576-0546
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    27%
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    Canada
    +61 130 085 2326
    +61 130 085 2326
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    Australia
    +64 800 425 464
    +64 800 425 464
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    New Zealand
    +43 122 602 260
    +43 122 602 260
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    Austria
    +90 850 222 5464
    +90 850 222 5464
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    Turkey
    +86 212 422 6000
    +86 212 422 6000
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    China
    +81 120 945 630
    +81 120 945 630
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    Japan
    +82 80 228 163
    +82 80 228 163
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    South Korea
    More phone numbers
  3. Burger King emails
  4. Burger King address
    5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
  5. Burger King social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 21, 2024
  7. View all Burger King contacts

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