Canadian Tire’s earns a 1.3-star rating from 1138 reviews, showing that the majority of customers are dissatisfied with purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
christmas ornament
I ordered Christmas ornament after I was refused to buy it at the store (which was ridiculous!) I ordered it at 7PM and the next morning at 9AM I received an email that it was available for pick up Went to the store and the red ornament was a black ornament taped onto an envelope!! Not in any packaging and actually looked like the ornament they wouldn't...
bike purchased online
I received an email telling me that my purchase was ready. I drove from an hour away as the bike was not in stock at my local store to pick it up. They tell me it's not ready, don't know when it will be. I asked for Manager and she just smiled and said too bad. I asked if they could ship it to my local Canadian tire she said they don't do that. On top of this the drive was really bad with brutal winter weather on hwy 26. I will never step foot in another Canadian Tire again. There's no way that customer service can hold up.
cyber monday
I went to Canadian Tire like I do every year on the Monday after Black Friday. I purchased two microwaves for Christmas presents. After I checked out I asked for my $50 Giftcard for spending $200. I was told that this year it was only if I ordered online. I don't have a computer and I don't know how to online shop. I was very upset by this. I don't think that it is fair. I looked at the add and it never occurred to me that cyber Monday meant I had to order it online. They were in stock at the store why would I order them. I had to get someone else to file this complaint because I didn't know how. Sad that only the customers who get this deal are the ones who can shop online.
household
I made an order online dated November 21, 2019 where I bought Shark robot vacuum ION 720 and the order was ready to be picked up in the same day (first picture). I received a reminder Saturday November 29 stating that my order need to be picked up within 4 days otherwise it will be cancelled and refunded. I went to pick it up- yesterday- Monday December...
Item for sale and unable to buy
Upon asking to purchase a gun safe that was on clearance in the store I was informed by a manager, Josie, that there were no new safes in the warehouse and the floor model was not for sale as there was no combination for the safe. I found it very unprofessional that the safe had a clearance price on it and i was unable to purchase the item. I am sure...
Read full review of Canadian Tireassociate/canadian tire mastercard
I was enjoying one of my few days off. I stopped in around 5-5:30 just to look around at the christmas stuff because it's "canada's christmas store". I hadn't even been there for 5 minutes when an employee came up to me and asked me if i had heard about the sales- i said no, but told him he could fill me in. I also work retail and understand that this i...
Read full review of Canadian Tirecar service
Hy I have honda civic I went for service in parry sound. My car has no issue before but after tire change from canadian tire my rare tire got flat 2 times. I waited for 2 hours on car service date and I went on monday for concern about my flat tire. They let me wait for an hour more again and very disappointed and didnt even fixed the issue. Never go back to canadian tire waste of time n money
Read full review of Canadian Tireservices from customer services count; I got yell from your employee
November 23, 2019; 2:30 pm I entered a store with a small backpack, which with my all belongs and lots of cash and couple of important IDs like my Drive license, Citizenship card; passport. A lady comes to me and asks me to put the backpack into their counter. I explain to the lady that I do not mind to put my backpack into the counter but I need to ask...
Read full review of Canadian Tirecar repairs
Hello, On March 1, 2019, battery and break lights came on at the same time and I decided to get my car checked at Canadian Tire in Newmarket. Romeo, mechanic, tested the battery and said it was in good condition. So he changed the alternator in my car. But in a few days, on March 5 my car stopped and would not start and I had to tow it from Toronto back...
Read full review of Canadian Tireautomotive
Canadian Tire, My battery warning light came on in my car on Friday November 15, 2019 and since I had bought the battery only 10 months ago (January 2019) and it is still under warranty, I called CAA Quebec (from whom I had bought the battery) to check it. The CAA technician came to my house on Saturday November 16, 2019 and did a diagnostics check on...
car service dept
This past spring I had my summer tires out on at this location.
Today I went in to my dealership to get an oil change and have my winters put back on and was shocked by what they told me.
They informed me that my summer tires we so over torqued by the technician that my rims have cracked. Not only this but they are unable to removed the nuts now with heat or a torquing gun.
They have told me that I will have to have an extraction done, replace all the nuts on all my. Tires and now will have to replace my summer rims on my not even 2 year old Jeep.
All this because of the incompetence.
My dealership told me to contact you immediately before they proceed with the work because Canadian Tire should be held responsible for the damage caused to my vehicle and my now very expensive bill.
I have been advised in the past to never go to Canadian tire for car service, and now I have just learned why.
I need someone to contact me asap regarding this because I find it incredibly unfair to have to incur such a large bill due to your employees incompetence.
Samantha Coleiro [protected]
carry out
I purchased a fireplace from Canadian tire today and waited over an hour for the product to be dolleyed out to our vehicle. Multiple people who came after us got serviced before we did and when we went inside multiple times to managers they continued to assure us it was coming and agreed that it should've came out in order. I am truly puzzled on how it took...
bad service
Today I went shopping at Canadian tire in Sault Ste. Marie. I always loved shopping there I buy all my dog and cat stuff and my car stuff there. I am a disable person struggling with a bad leg. Today I never been so disappointed with the service in that store. It was not young kids people training. I kindly asked where was the salt gravel bags for the...
Read full review of Canadian Tiretire rotation
November 14/2019
Invoice number [protected] Date of purchase November 7/2018. William Erickson box 1355 gibbons Alberta Canada T0A1N0 Randy (service center). Anita (General manager)
Hi there. I tried to set up an appt to get my tires rotated on my 2009, 3500 dodge ram truck and was told by Randy at the service center that they were refusing to do any work on my truck until I replaced all the studs on my truck.. I asked him why this was happening considering when I spent over a 1000$ on the tires, you knew my studs were bad yet it did not stop you from taking my money and replacing the tires.. It's even on receipt that my studs were bad.. if they were so bad as to not be able to do work on my truck would it not seem prudent to tell me to fix the studs before you sold me the tires but alas for 1000$ I guess they could do the job. Now that I am trying to get what was assured to me at the time of purchase, tire rotations, tire repairs, etc. I'm totally out of luck! I tried talking to the GM Anita but she walked away when randy showed up so she could talk to her friend. I explained maybe you should listen to what is happening so that maybe she MIGHT know what was happening. She told me it's not a general manager's problem and to just deal with randy even though I asked to speak to her. I am totally upset that as long as I spend 1000$ Canadian tire will overlook problems but after that forget anything else being done! I hope you don't treat other customers like this?!
In addition, this was the second time I had to come into this Canadian tire to try and resolve this problem. On the 12th of November I spoke to Anita at the store and said she knew nothing about it and wouldn't do anything till she talked to randy on November 15th and then he would give me a call… I never received any call... Today she was now saying that Randy had been off for a few days even though 2 days prior she said he would be there. What kind of General manager do you have running this store?
as you can see on the receipt the studs were supposedly in horrible shape yet canadian tire still took 1000$ from me and did the job?
car mechanic services
Friday November 8th, I had gone in the store the previous day and spoke to Mike. I had asked for the license plates to be taken off my car which was in the parking lot. At 4pm when I got in - this was not done. I began speaking Bryan - who explained that the technicians could not do it - that we cannot do it for me without a charge. I explained that I...
Read full review of Canadian Tiretires section
as i am a loyal customer of canadian tires, i always buy my products and repair my car at Canadian tires (canadian tires Marché Central) but when i just bought summer tires, i wanted to start my storage at Canadian tires as i'm always reparing my car there but I am surprised that the manager refuses to do so on the pretext that I am not a customer of...
Read full review of Canadian Tireautomotive
I purchased two continental tires for my car on 11/9/2019, Invoice [protected].From start of purchase to completion was a pleasant experience.However, my problem began today, after taking my car in to the service center for installation of the two tires.Everything on the front wheels were intact and working fine.The technician working on my car broke my...
auto parts section - employee named “claud”
Its been occurring on several occasion which the employee in auto parts by the name claud is rude and unhelpful. It's to the point where we wait until he leaves the desk and wait for his replacement. Yesterday, my two sons went in to get engine oil, filter and lug nuts. They asked claud for assistance which turned into dismissal and unhelpful service. Hi...
Read full review of Canadian Tireautomotive department
Hi I have a complaint about the Canadian Tire located in Nanaimo BC. I went to the automotive department to buy some winter tires yesterday with my son. The female cashiers at the automotive shop were extremely rude and unprofessional. I was ignored as they continued to talk amongst themselves using such bad profanity I had to remove my child from the scene. Such bad customer service that i reuse to go to ANY Canadian Tire.
Read full review of Canadian Tireautomotive service
Terrible - Every single time there is a problem or a hassle. Unwilling to correct their mistakes - they want you to pay for their mistakes. Totally unacceptable. Never go there. They've lost me as a customer FOR LIFE! Over stupid, petty things. Sad. As per my telephone conversation with Larry Johnston, here are the details of my experience with Canadian...
Read full review of Canadian TireCanadian Tire Reviews 0
If you represent Canadian Tire, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Canadian Tire
### How to File a Complaint with Canadian Tire on ComplaintsBoard.com
1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.
2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue with Canadian Tire in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with Canadian Tire. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission Process:
- Click the 'Submit' button to submit your complaint.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure to follow these steps to effectively file a complaint about Canadian Tire on ComplaintsBoard.com.
Overview of Canadian Tire complaint handling
-
Canadian Tire Contacts
-
Canadian Tire phone numbers+1 (866) 746-7287+1 (866) 746-7287Click up if you have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (866) 746-7287 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (866) 746-7287 phone numberOnline Customer Support+1 (800) 387-8803+1 (800) 387-8803Click up if you have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 387-8803 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 387-8803 phone numberCorporate Customer Relations+1 (800) 565-3356+1 (800) 565-3356Click up if you have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 565-3356 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 565-3356 phone numberFrench+1 (888) 727-7478+1 (888) 727-7478Click up if you have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (888) 727-7478 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (888) 727-7478 phone numberCanadian Tire Roadside Assistance+1 (800) 459-6415+1 (800) 459-6415Click up if you have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 459-6415 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 459-6415 phone numberCanadian Tire Bank+1 (800) 226-8473+1 (800) 226-8473Click up if you have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have successfully reached Canadian Tire by calling +1 (800) 226-8473 phone number Click down if you have unsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone number 0 0 users reported that they have UNsuccessfully reached Canadian Tire by calling +1 (800) 226-8473 phone numberTriangle Rewards
-
Canadian Tire emailscustomerservice@canadiantire.ca100%Confidence score: 100%Supportmastercardcustomerservice@canadiantire.ca77%Confidence score: 77%support
-
Canadian Tire addressPO Box 2000, Station Main, Welland, Newfoundland and Labrador, L3B5S3, Canada
-
Canadian Tire social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 22, 2024 - View all Canadian Tire contacts
Most discussed Canadian Tire complaints
Yardwork cordless lawnmowerRecent comments about Canadian Tire company
The location I work at
UroTuning
1 review
Grease Monkey Auto
1 review
Interstate Batteries
4 reviews
Northridge 4x4
1 review
Sunn West City's Auto Body
7 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!