Canadian Tire
Reviews and Complaints

Nov 28 2018

All locations have these pushy credit card/points card sales ppl why do you want that in your store horrible for the business. With aprox 9 ppl in line up at the tills on a Wednesday morning at 930am there wasn't 1 person in line that wasn't talking about it. So thats ok--The best comment was like time share guys at air port Bahahahah
They dont take no for an answer until you tell them 4 times. They convince ppl to just sign up quick and get a instant discount. Sell it as a point card but in the end its a credit card combo. Regardless piss off. They seem to target young people and elderly, they all seem confused and end up falling for it and signing up. So it does pay to be persistent.
I stood in the North Regina Sask store and watched this guy who looked like a homeless person wander around with his i-pad harassing ppl after I had to tell him 4 times Im not interested.

Just fyi please pass it on.

Friday evening: 6:15, Nov 23rd
Canadian Tire
1080 Grant Ave, Winnipeg, MB R3M 2A4

I asked a young employee who was unpacking merchandise,
if it was OK to have one or two empty boxes he had accumulated.
I was hoping to use them to wrap a gift I was mailing.
He said no problem, and I took 2 medium sized collapsed boxes.

I was ready to continue to the checkout with the boxes under my arm,
and the merchandise I was about to buy. Then a woman came
and said,
•"Sir, you can't have the boxes".
me: Why not? I inquired.
•"Well those are our rules - we get paid for them"
me: Can I ask the store manager?
•"I am the store manager"
me: these boxes are possible worth 3 cents at most in your recycling program",
whereas what I'm about to buy here is worth a bit more"
•"Sorry, but thats our policy"
me: "Well, Home Depot always has had no problem giving me a box or two"
•"Well then go there"

I found this response very disrespectful, and also since the younger employee, (and by then a 2nd young employee had joined us) had already given me the boxes, the Manager should have just gone along with it, and then privately coached her staff on the policy. WHere is this manager's emotional intelligence? I found her response to me both arrogant, and not setting a humane example of good customer service to her young staff. Her lack of goodwill, and the missed opportunity to create it is very disappointing. It's the small gestures that generate repeat business. Not sure when I'll ever go back after this uncomfortable experience.

Your website is terrible. For the last month or so I have gone from
1) sorry having price issues, I.e. No pricing
2) we are having trouble with online shopping try again later
3) today I had trouble searching for products kept getting "400 Bad Request"
4) today Nov 29 th I tried to contact you about complaint via your own complaint email address and it would not take in information (had To laugh)
You have lost at least $1000 of potential sales from me.
I suggest somebody correct these issues in a hurry
Rob Lelievre
Delhi

I am a lifelong customer of Canadian Tire, including using the service station over the years for a number of cars that I have had. In fact my current automobile has a Canadian TIre Battery in it. In any case, I was in Canadian Tire in Westbank, B.C. this am picking up a few Kitchen items and doing some blackfriday shopping. At checkout a Paderno Soup Ladel that I had picked up on the shelf that had at least three other identical ladels behind it came up as being $24.99, however the tag on the shelf said $14.99. The cashier informed me that the stock number on my item did not match the stock item on the shelf label (and the shelf label code was actually for a paderno spoon) yet the label (as you will see in the picture attached, by descriptor, said it was a Pad Ladel). One manager consulted said "I would give it to him for the advertised shelf price", however, it was decided to consult another manager who said no. I explained that the mislabeling was not my fault, and it was clearly a stocking and labeling error, it was not a customer moving one item to another area as their were a number of Ladels their that fit the written description. The manager insisted they are two different items and he would not sell it to me for the price advertised. I explained that it has long been the practice of retail sales to stand by the product as advertised by description and price on the shelf note by a "code number" that is meaningless to the consumer. All to no avail. As a result I left the store without any of my blackfriday purchases. This is the first and only time I have been handled in this manner at a Canadian Tire. I am an ardent fan of the store, but for the life of me cannot understand why they would not honor their error. Can you please assist me in resolving this so I can continue to be a good customer of Canadian Tire. It is obviously about principle over money (it is only $10). But it was quite embarrassing to be handled this way in front of other customers for an error that was made by the store. And I am afraid I lost out on my other blackfriday items.

Would give 0 stars if I could for the terrible customer service I received from all people the Owner/Dealer (the stores are franchised so he's not really the owner) Chris at the 10 Great Lakes Dr, Brampton, location. However, from reading the other comments lack of customer service seems to be a reoccurring theme throughout all Canadian Tire Stores. If you're a visible minority apparently your money doesn't equate to receiving the same level of customer service. He was perfectly content keeping me waiting for an extended period of time while hitting on another customer. Disappointing to say the least.

I placed order for 4 winter tires with steel rims on Nov 14th 2018 and was charged for order on my card what they call pre-authorization. I was suppose to get delivery by Nov 19th 2018 which was estimated date but no update from Canadian tire on my order yet 1 day past Nov 19th 2018. I got message from bank that my card is charged again today Nov 20th 2018. When was mad with my bank that company like Canadian tire won't charge incorrectly again but bank provided two different approval code which means bank is right. I tried calling Canadian tire at about 3.25pm today and spoke to Chris their customer care advisor. she checked everything and told me only that my card was charged only once but she said she will escalate. As I was running late to work, had to disconnect call. Called back at 7.35pm again today and spoke to Jean for 1 hr 20 minutes. Firstly, he also told me it charged once and later after probing got to know Canadian tires foolish practice of authorizing card every 5 days under assumption earlier authorizations drops. This is no where notified to us in writing neither mentioned in order confirmation. Even if they think authorization gets cancelled the moment they take new authorization, bank can take up to 30-45 days to release hold on card. For Canadian tire practice and delay in order delivery, they are causing inconvenience to customer. I would like to take Canadian tire to court to challenge their authorization process without notifying us in writing.

Took my vehicle back this morning to Canadian tire stockyards (St clair-toronto), the manager (Hasan) made it seem like I had no problem and I could take my car elsewhere. This after the auto department took my money for winter tire change and balancing and did nothing. The steering wheel has significant vibration and pulling to one side...big safety issue for me and my family! Damn this canadian tire location at the stockyards and very bad manager Hasan

I was at a Canadian Tire gas bar. It was very cold and windy and I wanted to utilize the pay at the pump option so I didn't have to walk across the parking lot. The instructions were not clear and after many attempts, I put in enough gas to get me to the next gas station. Canadian Tire gas bar only got a small fraction of the money I was going to pay to fill my tank and instead I went to another gas station.

I visited the Canadian Tire in Brampton located at Trinity Common off of Bovaird/Hwy 410 for a seasonal tire change from summer to winter tires. I arrived before the store opened on 17 November 2018 around 07:10 am. The customer service rep offered me a balance for the tires if required, I declined the option for the balancing if required. The charge posted right at the service counter for tire change with rims on tires which mine were on rims was listed for $49.99 + HST for tires with rims which is what I have . I was just at the store to pick up the car. As I was being cashed out my invoice indicated a charge of over $80. I am also part of the auto club that provided me with at 50 % discount on the 49.99 that was not applied. I tried explaining to the cashier on duty that the invoice was incorrect, she was rude and told me she could not help and that I would have to see the auto service department staff. Well the line up was at least 30 minutes due to a large volume of customers waiting to change tires as well and could not wait to speak to anyone! so in my infinite wisdom, I walk over to customer service. They could not help either!, instead they call a manager from the auto department and a young fellow comes over looks over the invoice and tells me that they charged me for the balancing as well as the mounting fee. Well I didn't ask for the balancing, the store has a sign posted right in front of the counter where I was being served indicating that the area was on vide and being audio recorded.. wonderful, don't take my word for it check the Audio!
In an effort to resolve the issue, the auto parts manager disappeared to speak to another manager. Well with my time wasted as I had another appointment to be at that I MISSED due to the delay at your store, I couldnot wait any longer for the manager to reappear!. I was disgusted at the service or lack thereof! Remember, death by a thousand cuts is possible to any organization, your will lose 1 customer at a time! I will never step foot inside another Canadian Tire Store if my life depended on it, And I will be sending a note to any news agency that will hear me out! I cant be the only one...………..

My husband and I went to the Canadian Tire in South Common Edmonton, AB ( Store #304) this evening (November 16, 2018) to look for a Christmas tree 9 ft or bigger. I didn't end up purchasing a tree as I couldn't find one I liked, however, I purchased almost $100 worth of Christmas bulbs/ornaments. We proceeded through the checkout and I paid for our merchandise, the cashier (operator #1076 Reg #4) asked if he could look in my purse. I was shocked and taken aback as my Guess purse was sitting in the front of the cart unzippered and wide open, never mind the fact I had already paid for my merchandise. I said excuse "excuse me, is there a reason you want to look through my purse?!" To which the cashier replied it's store policy ma'am. I told the cashier I was highly offended and insulted as I had already paid for my items and my purse was sitting in plain site and wide open. I explained to the cashier that my husband and I have a combined household income of $320, 000k annually and we do not go to stores to steal nor was did he have any grounds for suspicion. I advised the cashier that my husband and I would never be back again and we will certainly take our business elsewhere. As long-time Canadian Tire patrons we will most definitely shop elsewhere moving forward as we felt extremely insulted, publicly humiliated and offended. The cashier insisted on searching through my purse. I wish to escalate this matter so other loyal customers do not have to go through the public humiliation that my husband and I did. I understand the unfortunate reality that some people shoplift. That said, that's why there are security cameras and people are apprehended when situations arise, however, this was not the case in our circumstance this evening. I would like someone to contact me on this matter.
Thank you,
Shianne LeBreton

On Nov 10 2018 I went into the Canadian Tire Store at 8am to have winter tires put on my car. I was told no problem that it would be about 3 hours maybe 2.5 hours so I said that's fine. I stayed at the store waiting and looking around for the 3 hours. I went back to service to see if my car was done and they said not yet and I asked how much longer. I was then told another 2.5 hours and I said I was the second one here this morning and thought it was first come first served and that you told me 3 hours the most. The person said he was off on the time frame. I said I have a appointment in Toronto for 1:30 and there was nothing he could do so I left it there. I took a cab home 11.50 and then I called around 2:30 to see if it was done and they said it was just going in. At 3:15 I went out and it was done. I was NOT happy with the service as they could have told me up front on how long instead of saying 3 hours when it became almost 8 hours later. There is NO way this person could miss calculate on how long it would take by 5 hours off. I had to cancel my appointment in Toronto and when I paid not even a apology NOR a discount for this inconvenience which was uncalled for. Not only am I out 23 dollars for cab fair but will NEVER go back to Canadian Tire again for service. I have been a loyal customer for many many years and to go through this is UNCALLED for. There fore I am cancelling my credit card and Canadian Tire has lost a Very Good Customer.

Unfortunately because I store my tires at this location, I'm in an endless cycle of disappointment with the Canadian Tire Auto store on Horton St in London. Every single appointment for my tire change takes over an hr and a half despite making an appointment. Sometimes they forget to get my tires back out of storage and the whole drive there is a waste. This time I waited over an hour and a half only to find dirty handprints covering my passenger seat. I am now waiting another 20 minutes for them to clean up the mess. I am so disappointed that the service here is continually so poor as nowhere else does it take this much time to get snow tires put on.

I was there today and waited more than an hour before I got to talk with a rep. This is the norm at the Dixie / Dundas store. Never enough staff. I drove next door to Kal Tire and received prompt service. This is "tire season", are you in the business to make money OR to annoy customers.
I need a set of tires for my wife's car, guess where I'll be shopping?

I went into Canadian tire service dept at 67 street in reddeer ab arund 2 o clock just to see about a oil change for my vehical warranty and stood in line for at least 20+ min and the dark hair girl at the front counter served two people that were standing behind me and didn't acknowledge me then I said that's pretty rude because I was in line for that long and she still didn't give me the time of day this seems to be a common problem for that store, and I spend a lot of money there and don't need to be treated like that as I am also a Canadian tire mc holder for a long time
my email is [protected]@telus.net my name is Richard klinger 6229 galbrath street red deer alberta Canada I think that these people need to be trained a little better because im in customer service my self and don't treat people like that in anyway and this isn't the first time ive had problems at that store

This is an ongoing issue that has happened to me multiple times over the past couple years. Fool me once shame on you, fool me 10 times, I'm an idiot for shopping at Canadian Tire...

I go to their website, pick my item (many times but not all the time on clearance), it states "12 in stock at your local store" or something to that effect. I pay for it online. Then go to the store and the 14 year old kid says "oh we don't even carry anything like that, and besides our inventory is so messed up I don't believe anything our website says" then I say "can I speak to your manager" then the manager comes and the manager says "let me look". I wait 30 to 40 minutes while they look for the item I've already purchased, then the manager comes back and says "oh it looks like we haven't had that item in stock in 4 years... sorry our website isn't up to date as to what we actually have". I'm visibly upset as I just wasted my time and the manager actually said "Well it's kinda your fault, you should call to ensure we actually have the item before you just buy it online". I mean what the heck? Why have an online store at all?
Boycott Canadian Tire! They're idiots.

Last year I decided I needed snow tires for one of my vehicles. I went to Canadian Tire, since it was very close to where I worked. I was told by the Sales Person that I had to buy 4 tires, not just 2 as I had requested. He told me that the law (yes he used this word) had changed and that they could no longer just install 2 snow tires, so I had to purchase 4. Like a fool, I believed him and then purchased and had installed, 4 new snow tires. It was very expensive! When I got home, my husband was skeptical about this so-called new law, so he did some investigating and found out that although it was recommended in some cases, it was definitely NOT the law! I am still furious about being led to believe that I had no choice in buying 4, instead of 2 snow tires. I really think I was taken advantage of, simply because I was a woman. In the past I have done a lot of business with Canadian Tire, but I certainly won't anymore. And considering that I have 5 vehicles that all need service and tires, that might add up to something. More than that, I am making sure that I tell all my friends and relatives, "Don't go to Canadian Tire with your car - they can't be trusted." I often get asked (particularly by women) about where I would recommend taking a car for repairs or services. I steer them elsewhere now.

Chef water cooler.

I purchased my water cooler over a year ago. It had not been cooling for a while and when I finally looked up the receipt and the warranty as expiring the next day. I returned it to Canadian Tire and was given a new water cooler and i asked for a new receipt. The customer care representative told me the warranty for this water cooler was only for one day. She said if she gave me a new receipt I would be coming in every year and asking for a new product. This is absolutely not what I was doing. I was quite insulted by her insinuation.
My new water cooler which I have had for a couple of months is Now not working. Nothing is happening when it is plugged in. It will neither cool or heat and the internal part makes no sound. Prior to that it was very loud.
I am thinking this is not right that I cannot return this cooler that is new and get another.
I will wait to hear from you.
Thank you for your attention to this matter
Sue Starr
[protected]@hotmail.com

I bought christmas tree at canadian tire this january and the problem is I don't have the receipt anymore! My extension cord is not working I called the noma and they said they don't have parts I should have call the store where I bought the christmas tree! Then I called the manager told me that they can't do anything because I don't have the receipt! Im sooooo disappointed he didn't even say sorry to hear that your cord is not working! What kind of customer service you have! I bought it new why the cord is not working! And all I can hear from you guys is you don't know and you can't do anything!

I'm unhappy with the service that I have had in the tire maintenance department. I recently had purchased some new tires from your store in Kelowna and had them installed. Over the following few days I had started to hear a noise in the front passenger wheel. So I brought the truck in to have them take the tire off and inspect to see if something dislodged during my tire install. They noticed that I had a seized brake caliper which had nothing to do with my tire install, so I had them go ahead and replace the caliper and do the front brake rotors and brake pads. I went to pick up the truck an hour later paid my bill and got into my truck. As I drove out of the parking lot and away a few blocks down the road I went to stop at a red light and my pedal went completely to the floor and only slightly slowed me down not stopping me. I managed to run through the red light not hitting anybody with two little children in the back seat of my truck. Long story short, I made it home a couple more blocks and phoned the service manager. He told me to drive it in and they would correct the problem. I said it was unsafe to drive, so he sent 2 guys to my house the following morning. Who ended up driving it back to the shop and bleeding the brakes. I looked at my paperwork from the initial job and it did state that they bled the brakes. I never did receive a follow up phone call. I feel I am owed some sort of compensation because this could have turned out in a fatality or a huge vehicle accident and my families life was on the line.
I would appreciate a follow up and a reply. Thanks

Ashley Serhan
435 Dell Rd Kelowna B.C.

[protected]@hotmail.com

Phone number [protected]