Captain D's
reviews and complaints

833 S. Gloster time : 13:41 on receipt

Tupelo, MS 38801 store 32

As I pulled out of my driveway, I called an order to go. My call was answered quickly, She told someone else there was a call in. The phone was laid down, cause I heard talking, laugher, things being moved around, orders being taken etc...17 mins 29 sec (time from my phone) I made it to the drive thru.

I gave my order, then told her that I was on phone trying to do a call in for the last 17 mins, but I'm here now so you can hang up the phone. She repeated my order back to me. yes, that's correct, did you heard what I said about the phone? Pull around please. Got to the window, she took my card. Again, I asked... did you heard what I said about the phone? She told me to pull up & we'll bring your order to you. Dang! My phone order was forgotten about, At least apologize, customer service is a must now days. I understand being shorthanded. They lost this customer.

In the drive through at the Russellville Alabama 35654 location 20 minutes. Then we got to the speaker to give our order. We sat there about 30 minutes and was told 2 times to wait just a moment. After 5 cars behind us left we decided we would just go in maybe the speaker was broken. SeverL cars ordered in front of us. When we pulled around no one was in line and the girl working the drive thru was leaned up against the window doing NOTHING. When I went in there was 1 person ordering at the counter. ONE! There was 2 people working rhe front ans 2-3 in the back. It was extremely frustrating and aggravating.

On 2/25/2022 between the hours of 3 to 5pm my parents stopped at the Captain D's in their home town of Lebanon Ky and ordered a 2 piece fish dinner for my grandson and four pieces fish and 2 shrimp skewers. When they got home they had 2 pieces of fish broken in half to make four pieces. I have never seen this at any restaurant and this meant that their order was short. My parents are 80 and drove right home so they didn't check it till then. They live 10 miles out of town so they was not going to drive all the way back to town with gas over $3.50 a gallon.

Thank you

Mindy

2/23/2022 Sebring Fl.

Ordered 3 meals with extra tarttar sauce. Requested 8 total. Waited 10 minutes for order. Asked for tartar again at window. had to pull over and wait. Employee brought order out. Asked if extra tartar sauce was in there. Was assured it was. After I drove 25 min home found out that not only did I not get my requested extra sauces. I DID NOT GET ANY! PERIOD! wE DO NOT LIKE FISH WITHOUT TARTTAR SAUCE.

I came to the Merchant Drive location in Knoxville, Tn last night around 8:10pm. The sign out front was turned off but the drive thru light and inside lights were on. I sat in the drive thru for about 5 minutes and no one said anything so I said hello? I sat for another 5 minutes and said hello again with no response. I finally pulled around to the window where I see a girl mopping with her headset on but never acknowledged me. The store doesn't close until 9pm so it was confusing that I sat in the drive thru for 10 minutes trying to order food and was never acknowledged nor when I came by the window.

I never call/complain but I've had it. I ordered again via Uber, from Airport hwy locale &I called, like I normal & asked crackling. I spoke/Jaclyn Correll. So rude. I always call because crackling is not on the menu, I mention that every time. A few times I don't get them & honestly, when I don't, it is a complete waste of money. I literally eat them with every bite of my chicken. She was so rude, I knew right away she was not going to add them, it was too much trouble, I should have just cancelled my order. When I asked for them, she' said I'll see what I can do like it was too much trouble. Tonight's order will not be eaten, I am disabled & money is precious. Either stop offering them, add them to the online menu or tell people to give them when requested. What is the big deal? That's how I like my food. Why act like it's the biggest inconvenience in the world? So disappointed.

I ordered the four pieces with two sides. The store is 3501, located on Lebanon rd. Donelson, Tn 37214. I live 30 mins from Donelson. When I arrived home, I ate one of the fish and turned over the others and notice this brown stuff all over the fish, I don't know if it was dropped, or the grease was never changed. It took me a 1/2 hour to drive home and another 1/2 hour to drive back to Captain D's to be told I couldn't get reimburse, instead I could get another meal. I had lost my appetite and the idea of eating after what I saw wasn't appealing.

Captain d store 205837 guest #001 third time coming to this store paid 21.62 for 2 3pc fs with fries and cole slaw and small gumbo got home no clole slaw and gumbo stuck and drried to bowl after waiting 35 min in lobby and 6 customer walking out the employee andre and female were having a problem with each other alw they show very bad customer service to an elderly lady who in front of me thanks ransom moore 4 dec 2021 paid by visa $ 21.62

Worker was spraying cleaning supplies on sounding tables while I was eating my eyes was watering I was coughing and she turned around and apologized but it was to late so I got up through away my food and left

I was in line for 45 minutes to get one dinner. Sunday 11/27/2021. Approximately 5:15 when I pulled up. Maybe three cars ahead of me to order. After 15 minutes and one car ahead, this location you can't leave the line. I finally placed my order after another five minutes and the pickup window is three cars away. We did not move! After finally making it to the window, my food sat there in view for another 10 minutes. This is what made me so mad! It's now 5:58 when she handed it to me. Fried food is not good cold! No apology! Once again they were out of a item. Will never go back to this location. Downtown Birmingham, AL.

Store 365060 Posen Illinois
Order #0157
Messed my order up leaving out my shrimp skewers from the drive-thru.
I went back to get my shrimp got home and it wasn't skewers I got but fried shrimp i called them up again and they told me to return to the store to get the right shrimp. 3rd time? I don't think so. I want compensated for my gas. How does this happen?

The shrimp skewer dinner is my favorite dish at the 5444 Atlanta Highway, Montgomery, AL location. The last three times I purchased it to go the stick that holds them was burned on one end and more than half the shrimp on the other end of the stick were not cooked and seemed to have been just removed from the refrigerator.
When I got to the window after waiting more than 30 minutes in drive thru lane I made it to the window and had to wait another 7 minutes until a rude young man came to the window singing, he seemed to be the only person in the store and at 6:30 pm the doors were locked so all that was available was the window. My sides were incorrect and the shrimp was half cooked and stank like raw shrimp.
I will never eat at an establishment which has poor management and even worse employees.
Would not recommend this store to someone I don't like it was so bad.

Went to Captain D's on my lunch break in the city, waited in line for 35 minutes after placing the order. Got to the window and was handed a drink with no lid! Management glared at me the entire time while yelling at the cashier. Received my food which was a Giant fish sandwich combo. After I returned to work I saw they had broken 1 piece of fish in HALF and served it to me and it was ICE COLD. I work 10 mins away. I drove back to the restaurant and was denied a refund or remake from the manager calling me a liar and yelling! I felt like my money and time were wasted I had to go to settle for eating chips and soda from the vending machines at work.

In the photo attached:

The pieces of fish were exactly the same size and clearly broken pieces of fish were NOT WHOLE. AFTER being denied a refund, I had taken a bite in an attempt to at least try to eat it because I was hungry but it was cold and soggy.

Hello yes my I went inside to order for a carry out. When I got home was order was wrong and almost all the items were cold. While trying to order the women was very rude. While she was taking my ordered to seem as she had an attitude with me. I asked her for cooperates number and she told me to look on the reicpt which I did not receive one .This took place on November 11th 2021. I would just like my ordered to get corrected or a free meal. Which I ordered the 10 piece fish meal and the seafood platter.