Careem
Reviews and Complaints

Careem is a very nice service of all & I Appreciate the the careem Service but tomorrow at morning I am very disappointed because I booked a Ride of bike but captain told that his motor bike tire has punctured & He Denied So I called on helpline more than 3 times but did not Respond So I booked another ride But more than 40 rupees deducted from by vallet although the cancellation was from captain not from my side.
so kindly reverse my deducted amount which is deducted today and improve your helpline call service because I have called many times but Could not respond.
my details are as under.
Name: Tanveer Ahmed
cell # [protected]
email: [protected]@gmail.com

I hired a driver from fortress and then rather then come to pick me up went around in circles for 30 minutes and completed the ride leaving me with cash to pay why the [censor] would I pay for your double crossing the customers. Like this. L am sending the picture of the driver shame on you people for hiring garbage like these men. I was not cancelling because it was saying I have to pay 150 for cancelling ride how was that fare that I pay for your people for not showing up.

Dear sir/madam,

I have to inform you about my last night careem trip. and the caption was too far. that he can`t reached the location in time. so i ask him to cancel the ride. but there is 136 negative pkr in my wallet. and before that i have book a ride. and the caption didn`t add the remaining amount in my wallet. And i have paid him 1000 and which is cost about 371 pkr. and he didn`t add the remaining amount in my wallet. So kindly take strong action about my complaint. And the Caption name was Amir anjum Suzuki wagonR GO. (LEE-117) whom cancel the ride. and the other one Muhammad Abdal Suzuki WagonR GO. LEF-1644.

Thank you

Careem man riders ka back ground check kerne ka koi procedure available nahin hai k customer ka back ground kesa hai. Drivers ko jab user name and password dete hain to us se pehle hazaaron terms and condition lagataay hain. security check kertay hain wahi terms riders k liay bhi karen taake drivers bhi safe rahain ya koi alternate nikalain careem

1) Like agar man new rider hoon to sirf name and user name se mera account open ho jaega. na koi back ground check hua aur na hi kuch poocha.
2) Pichle dinon ek careem driver ka katal hogaya ek customer ki wajah se. k rider bulaatay thay careem rider app se aur loot'tay thay aur jis ka qatal hua us nan inkar kia tha.
3) Customer ko beshak Caeem facilities day lakin un ko kisi term n condition man to lay k aayen.
4) Careem drivers ka behaviour apni jagaa lakin riders ko is tarah nahin kerna chahiay k drivers ko apna personal tasawwar karen.

Thanks

Omer
[protected]@gmail.com

Respected Sir / Madam
Asalam o Alaikum

I am a regular client of Career as well my family also as u can check out other profile & usage by giving this cell num +[protected] username Usman.
I always book my ride by calling captain of urs. But yesterday night I didn't call or sms just booked it & captain Mr. Shahid Mehmood Kharl owning his car Mitsubishi 660 cc reg num GA 226 came within seconds. I asked to take his money from me and refused to travel due to any personal problem of mine. He was rude after that even taking his money. He was behaving as he is owner of Careem or going back without charges. I was just shocked by his behavior. Kindly its my request to take a serious action against him. As well I am sorry to say if Careem will not take action then I will be putting a case in Consumer Court against him personally and your company also. Hope you will be taking it serious. Waiting for prompt reply.

Thanks
Sheikh Numan Shafique
[protected]@gmail.com

Dear concern,
Please note that careem pakistan charged unauthorized charges from my meezan bank debit account. I have not made any ride on Oct 21 and Nov 04, 2017 but the careem charged from my account on oct 28 and nov 04, 2017 of amounting Rs. 109 & 13 respectivley. I ahve alredy made complain on oct 28 and today through email and phone but no one respond me positively. Also the call centre representative behaviour espically Mr. Ahmed is very rude and he waste my time about 30 minutes without entertaining my request.
You are requested to kindly do the needful at earliest.
Rrgards,
Shoaib aziz
+[protected]
[protected]@yahoo.com

About what safety you are talking dear. Hell with your saftey auto rikshaw is better than your careem captains, 2 days ago i booked a ride and confirmed it captain came and refuse for a ride because we are 5 elders and the first thing he came up in a every car which have more than 6 elder persons capacity. But he refused, he didn't alow us to sit and said that careem didn't allow us to take more than 4 people. and than i'll take a auto rikshaw and went home.
I was with my family and face agility due to careem.
And yes if you want take any action then contact me i'll give you detai about car.

Captain name: Adam Muhammad Bin Khalid
Car: Toyota Corolla(Go+) Plate # ACS-247
The captain arrived at the wrong location because my location wasn't clear on the map. When I told him to to pick me up at the exact location he told me that I should have told him that before and abruptly ended the call. After that he kept me waiting for 10 minutes and then cancelled the ride but now I have a negative balance of PKR-200. How is this my fault that the driver did not reach me and cancelled the ride himself and I got charged for nothing. Please I want you to cancel my cancellation fees. Thank you.

This is complaint from a Captain, you provide affordable ride to customer but to achieved 14 ride in a day is to much hard Target because approximately every ride takes an hour means 14 hours a day which is a hard Target, also very bad road and street condition makes car safety to difficult especially area like Rawalpindi kindly arrange Captain meeting to listen their issues as well

Regards
Captain Shahid jalil
Ph [protected]

Captain name : imran 362033
Cnic:[protected]
Contact : [protected]
Id: [protected]
Id:[protected]

Company blocked my bonus and guarantees due to same custome ride on my id but same customes ride received in diffrents dates company transfe the ride through system we can't transfer the manually so why company block our amount i was visited in careem office f10 markaz islamabad and concern person transfer my issue through email but my issue still not resolved i request to company plz plz dont do this.

Faizan Ateed was the name of the driver. I was located in Gulistan e Jouhar and requested for a ride. This driver accepted the ride when he was located in Defence and the application said it would take approximately 45 mins. We called the driver and asked him why he accepted the ride and that he must cancel. He rudely misbehaved and refused to cancel and asked us to cancel. Please refund the money back and charge the driver and revoke his job. He has no respect or decensy and is ruining the image of your company. The driver rode a Toyota Corolla plate # BAY 520.

I did the package so I can save some pounds when I took a ride yesterday it was fine 8 km cool today 20 km is this cheating or what I have a notification in my mobile s7 tells me how many kms i travelled its only 9 and a have a screen shot to same trip 9 kms what went different this time i need an action right away or that leaves me with no other choice but to escalate the situation to get my right back

I booked go plus service captain reached behind of my location atleast 1 kilometer far and I call him many time but he didn't answerd me and disconnect my call and then I reach the captain location and he Sandenly cancelled my ride I have many prove by phon screen short but careem deduct the cancellation charges from my account you r requested to please refund my amount with claim thanks I hope u will taken the action the caption

I had booked careeem from my residence to Sharjah airport and it was mentioned to enter a code if you are travelling. By air Arabia. By using the code it said that there was a free ride to Sharjah airport. But to my dismay, when the driver dropped me, he said that I had to pay AED120. When I mentioned that I had used the code for free ride, he said that it never works. I urgently need my refund and I am very dissatisfied with this service of careem

On 22.08.2017, at about 8:25pm i booked a careem ride from giga mall, islamabad. The captain, qalbe abbas, arrived at far end. I telephonically called him and he arrived that spot with two punctured tyres. He said it only needs air to be filled for which he took a u turn and reached a tyre shop where he was told that its punctured and it will take time. Captain called helpline on my request and told me that helpline asks to finish ride. I said, "but it will cost me fare, though we are standing right in front of place you picked us from...". He said, "no, they say it will be free". He cancelled the ride and it costed me 117 rupees from my credit and is not refunded yet. Next captain gave me helpline number [protected] who haven't responded even single time. They just pick the call and instantly cancel it which costs me call charges.

You are hereby requested to take strict action against the responsible, otherwise i'll file complaint in consumer court...

Muhammad abdul rehman khan
[protected]

The incident Happening date is 18-10-2017 at 1:00 PM
Today noon, i book a vehicle No. LC-130, Suzuki Liana, the caption name is Muhammad Jamal Haider.
Mr. Jamal is very ill manner and misbehave with me and my friend. firstly he took us from our place KRL Road, after half and hour waiting time, then he was distrubing us during our journey and he can try to leave us in the way of our journey. he will very ill manner caption. on mid of our journey, he has ride of on the way and told us that he cannot drop us on our specific place. He assure us that, he will not charge us on extra fare, but after that i have receive a SMS of extra payment of Rs. 100.
told me
why can I pay extra amount?
why caption Muhammad Jamal Haider did not drop us of our place?
why he has misbehave me and my friend?
I want to refund my extra Rs 100. i also want a strick action aganist that kind of driver. i am your regular customer . you can check my travelling history rides with careem.
I will wait your prompt action
regards
Shumaila Shoukat

Karachi Pakistan
I am Shakeel Anwer careem captain I have a very serious issue about careem's statements and behaviour
Before my joining careem told me that they charge 20% but now after working for 7 weeks with careem they are charging up to 40% My question is why Careem Karachi (It's a product of Multiple Fathers that's sucks Captain's [censor]) are cheating us?
Once a drunk man took a ride and he was so irritating, I left him to his destination but next day I got a warning message that we have a complain against your behaviour and you could be fine next time, a simple question to careem did you talked to him? Everyday we captains recieves that kind of msgs that you could be blocked you could be fined!
What is criteria of careem on which they send us that kind of msgs? I think that Careem Karachi is a team of ([censor] and [censor]) and a strict audit of their Karachi office should be carried out by Careem's Head Office to pin point the culprits in Karachi office staff and get the things run smoothly.

-267 rupees joint to my account i have didn't travel with anybody but this money is charged
First captain did not arrived and he click the arrived icon when 100 rupees charged hi cancel the ride
Second captain goes to another location and click the arrived button and that place is soo far from my house
In my wallet 43 rupees are saved
Its my humble request to you that please check it out and clean my account
Thank you

I never take ride but i receive a stupid message that i took ride and money has been debited from my wallet... what is this...

For example on 7-Oct-2017 and 10-Oct-2017 i never took any ride but i was charged.

Now I am sick and tired of this...

I was full of praises for Cream but this is the most pathetic service cause they keep on deducting money from my wallet. Even say sorry but never refund.

I had enough of mental torture and now i will never ride by cream but the company need to be answerable and need to be sued..

I am a regular Careem customer. Today, at 1.50 pm, my car was hit and damaged by a Careem captain who drove away when I asked him to compensate me for the damage. All he said was: " I could either have saved your car or the one on my other side, what could I do?". The vehicle registration number is BEM 286. the incident took place on the Baloch Colony flyover. I told him I would report him to Careem and he said go ahead. I need to know if you guys can facilitate in ensuring he compensates me for my car damage or should I report the matter to the police.