Carrefour
Reviews and Complaints

Im complaining about Order # [protected] for online purchase at carrefour Azizyah.
The order was booked on 3-11-19 and paid online. Given date for delivery was 5-11-19. Now at the time of delivery, it is being communicated that some items aren't available.
My question is If items weren't available, why those were booked and get paid?
If they are finding items on the delivery, there would be a great chance of out of stock. Then what will be the benefit of online purchases? After waiting for 2 to 3 days one will get half of its booked order.

I specifically asked a salesman at Carrefour - Airport road branch when should I expect my product to arrive. They confidently said that it will be delivered the next day (Wednesday 30/10/19) and installed the day after (31/10/19) by the MAX.

I did receive the product on Wednesday as promised. However, no one contacted me regarding the installation until this moment. I have been constantly trying to call customer support and when I managed to finally get someone to speak to, all they could offer is to send an email to the concerned team to expedite the process. Salesmen should consider the ethical aspects of their job before applying the professional one. It shouldn't be a matter of deceiving customers just to sell and hit high targets to get rewarding commissions at the end of the month.

I understand that customers can sometimes have very high and unrealistic expectations. But in my case, it was a matter of fraud. All I ask for is that salesmen should be more honest and give full correct information to customers.

Carrfour is one of the largest supermarket chains in the world. Therefore, such behavior is not accepted.

Thank you,

Dear Carrefour management,

Hope you're fine,

I'm writing to you as I'm extremely embarrassed about the service provided by Carrefour hypermarkets outlets in Egypt to customers recently. I'm a regular customer to Carrefour and it's been years i deal with you as i respect the quality you always provide to your customers. But it's been a while now that i face many issues with you regarding the quality of plastic bags you provide for shopped items. The bags are very poor and doesn't support holding anything inside it. Whenever I'm at the cashier and after paying i start picking up the goods in the plastic bags and they start to be torn away although they are almost empty and don't have that much weight in them to get torn! I'm not able to lift the goods and get outside the supermarket due to the bad quality of bags. Even when i reach home and start holding the bags to get in, the bags get torn away and all the good fall on the ground which is a mess really! I totally understand that Carrefour egypt has changed the previously used good quality bags to the new poor quality ones "which does not have Carrefour logo on it by the way" as a sort of cost reduction but reducing cost does not mean providing bad quality and service to customers to the extent that they can't lift their goods to their homes! I contacted the customer service here in egypt and they told me that there a lots and lots of people complaining of the same issue from Carrefour bags and that they shifted to these new bags as they don't contain formalin so they are more environmentally friendly and sooner or later these bags will not be available anymore and will be replaced by blue bags which will be purchased by customers once and for all. However, until this happens Carrefour is responsible to provide the optimal service to its customers and ease their shopping experience rather than make it a hectic one.

Finally, i truly trust you judgment for the above situation and expect a prompt action from your side to solve this problem and get back you trusted quality by customers.

Thank you so much.

I'm Dr. Nayer Nashaat and my personal email address is: nayer.[protected]@hotmail.com, in case you'll need to contact me back in the future.

Regards.

I bought eggs from the carrefour, branch's Fıstıkağacı on 23.10.2019. The brand of the egg is carrefour and serial number is [protected]. When ı broken the egg on 26.10.2019 to consume the egg, a piece of gelatin came into it. I added pictures.I want to do whatever is necessary. I am Esma Çoksağlamdemir .
E mail: [protected]@gmail.com.
Adress: kuzguncuk district, , meşruta street, no: 35/1 üsküdar/ istanbul

I am sorry for having to write to you but I am afraid that I have to make a complaint.
The reason for my dissatisfaction is that I ate a piece of paper that was inside the piece of bread bought from your supermarket. In the first place, food safety has always been the most basic quality requirement that your company emphasizes. But how does the non-edible material appear in the beautifully-looking bread? If the simplest bread has such a serious food safety problem, it is impossible to imagine how other foods sold in Carrefour are made. Under these circumstances, I felt very sick and I became very concerned about what else I had been eating. It even got me wondering if from now on I must always check carefully the food sold in your supermarkets.
I will be looking forward to your reply.

Hello,

I'm writing this email with the hope to get an answer as I faced Extreme unprofessionalism with Carrefour employees and managers in flamingo mall in Jeddah Saudi Arabia 16 October 2019 8:00 p.m.

While going out of the area the guard asked me to accompany him and then they locked me in a room without telling anything. I was locked for few minutes when another manager arrived and start telling me that I have picked some stuff, which I didn't. One of the person was talking to me as I am big thief and have done some major criminal activity.
I did pick Condom and kept it in pocket for few minutes as my kids were around to see and kept it back in my cart.
The security person noticed me picking but didn't notice me keeping it back which is not my fault.
Not only that but their misbehavior and locking me in the room was like dealing with a criminal, over and above this security person Camera man was extremely arrogant and harsh

I am expecting some stern action for such misbehavior and frisking some one for no reasons and locking a person in a room

For any reasons if you can't do anything because of saudi subsidiary then guide me the way forward else I will have no choice but to take it public and other authorities.

Regards
Mehmood

Hi,
My name is Nabeek and i bought LED TV from carrefour at luckyone mall last week sunday and while purchasing, i was informed by Carrefour staff that our technician will arrive at home to install LED TV.
Since then i am chasing technician whose name is Farhan and his contact number is 03123875538.
He is making excuses daily and i am still unable to see TV.
Its now out of tolerance, please look into otherwise i want to return this TV.

You should keep strong eye on your technician and make a system to get feedback from Customers regarding technician arrival and service.

Regards,
Nabeel.A.Khan
[protected]/[protected]

Today I was visit carrefour in west avenue. I carry one bag with me. I request to customer service for take my bag & give me a cupon. But the customer service told me, no need to put bag here you can enter the shop with your bag. I enter shop buy something & pay. When l left the cash counter & go near door of mall for exit. Then security call me & search my bag without any notice or permission. I was surprised & observe his behaviour. When his searching finish then he let me go. I feeling uncomfortable. It was really very bad experience. As a customer I deserved respec..

Dear Concerned,

I am shopper of your store here at GIGA Mall the customer care desk that you guys have been established is totally unresponsive, today one of you Cash Till supervisor tried to theft my Credit Card and showed arrogance instead of feeling sorry about his act. The supervisor name is Shoaib he had given my credit card to him the second duty supervisors and upon asking he showed that I deliberately forgot the card even then he did not called me back even your all security staff remains there at the exit of tills . Customer care represdirected me to the supervisor but the supervisor was the facilitator of the card theft . This is the second complaint which I am writing to you . I did not found any answer of my first complaint. Please look into this this will be damaging the integrity of carrefour.

Ultima Nature Dog Food

Please see attached image of mouldy and rotten dog food purchased at your store.

Myself and my partner were absolutely HORRIFIED and disgusted to find that the dog food we had been feeding our beloved dog was mouldy!

We were not unaware until half way through and we saw some mouldy food and cut open the packet to find that it was all mouldy at the botttom!

I have tried to contact people via the email addresses provided on their wesbite but ALL have bounced back!

We do NOT store in a damp or wet place and it was not past the expiry or old since purchasing at your Rincon De La Victoria branch!

We cannot accept that we have been feeding our dog food that was purchased in your store and it could have potentially caused SERIOUS health problems to our dog! He has since been suffering from severe diarrhoea due to eating it.

I will be posting this image on ALL necessary social media paltforms and ensure that all is made aware if action is not taken!

At approximately 2000hrs on Saturday 5th October 2019, I entered Carrefour at 1 Rue de Penthièvre, 78120 Rambouillet to purchase Evian. As I was reaching to the top shelf for one pack of 6x0.5 litres of Evian, I cut my figure on the sharp shelf. See attached photo. I mentioned to three Female Staff members but no apology! What can be done about this?

I ordered on Carrefour Online a Sony TV on Sept 28th 2019 with delivery date between 2 - 4 working days!
Till date, October 3rd, nothing received and not even a call to update or to apology!
NEVER AGAIN Carrefour Online

Order # [protected]

Sold by: JUMBO ELECTRONICS COMPANY LTD.
Delivery date: Delivered within 3 business days
Processing
Dispatched
Delivered
QTY Ordered QTY Received Unit price (AED) Total price (AED)

SONY UHD TV 49" KDL49X8500F SONY UHD TV 49" KDL49X8500F 1 1 2299.00 2299.00

I ordered a lunch box online for home delivery on 29/09/2019 at around 8:20 pm I did an online payment through my debit card. So the money was debited from my account but I didn't receive the product.the delivery address was sports city, js tower, flat no 205 Now I don't need the product I changed my mind I want my money back in to the account as soon as possible. Thankyou
My contact no is +[protected]
Email is abhinav.[protected]@gmail.com

Today Sunday 29 of September 2019..I was buying a product from bakery section from Carrefour Ajman City Centre, first of all there was no one in the section for 5 mins and then a lady came to me asking what do I want and I chose a product but when she gave it to me the price was different than the price that they are hanging and when I told her this is not the price written up here on the sign she told me this is the price in a bad attitude then I asked her where is the supervisor of the section she told that there is no one here, so I went to make a complain in the customer service kiosk the lady over there announced in the microphone that she need a supervisor from bakery section but no one came for 15 mins and that was after I asked a customer service supervisor and she ignored me asking what's the problem that time I answered it's the bakery section...it was really bad customer service

I want to complain the person/staff who delivered my orders (september 28 2019 at around 7:24 pm...) with the order number - [protected] and invoice # [protected].. It seems that your staff has attitude problem... He has no manners... He just bragged my orders and left immediately all plastic cases are broken... And it looks that he is angry... I consistently ordered in your online app, monthly... But this is the first time to encounter this kind of staff... Please do something regarding this matter so that it won't happen again to other costumer as well as me.. I really love to do transaction to your online company but because of that staff I am hesistant to do order with ypu again... I will include his number here because I don't know any details from him even name.. (+[protected])... Thank you so much and I am hoping for a positive action regarding my concern...

Today Saturday 28th September 2019 at 2h04pm precisely in Carrefour Tala Mall Riyadh
The customer line were packed and only 4 cahiers were operating
Suddenly our cahier line closed the cash and left keeping more than 10 customers that are asked to find another cashier. As the queues were very long we had to wait another 30 min to reach another cashier
I left my trolley in the middle of the way and went asking for the duty manager who did not have any answer of the mess happening
I personally go to carrefour an minimum 4 times a month but viewing this bad service I'm stopping the purchasing from your supermarket and informing all my friends in KSA and Lebanon to stop going to carrefour

I purchased 2 types of tea on Carrefour website, it didn't show that they do not have enough products that I want.
I already paid and then I received a mail that they don't have enough products, without explaining how can we solve the problem for the payment either the products, it just showed that they are going to send part of the products.
And when I received the receipt, I am even more upset, the discount that shows in their website was completely disappear. (Buying 4 hornimans tea get 1 for free)

This deception of consumers and irresponsible behavior makes me never go to Carrefour again.

yesterday i purched stuff at the local Carrefour in Remraam... as the lady Ruth was scanning the items- when it reached AED163- she said its cashed up on its own, maybe i have a lot of pints. Anyways she said pay for rest which was AED 5 approx. As i left she came to the car and asked for my number just incase. i gave her my number

yesterday afternoon she called and said it had been an issue and she was given a hard time for it and she needed the receipt and the money. She shared some whats app messages with me. I forwarded her pics of teh receipt and said i would go and pay the next day- thats i stoday

Today i go in stire-picked up a bread and asked them to charge my card of AED163 from yesterday and the Bread. Ruth was sent to another counter. The manger, supervisor- like 5 people started scanning bar codes etc- i told them i am in a hurry- take my money i need to go. they did not listen and continue to start tallying everything- total was coming incorrect. gain i said pls can you take my money, keep the receeipt and sort it out later. They were chatting non stop in nepali - at this lpoint i got mad and said can i pay for the bread i need to leave- again they still trying to tally- i left the bread took my card and left - what rubbish service is this- 15 mins just standing there and the manager is absoutely rude. we have a geant in remraam too- i will not visit carefour again. Also all residents are sayong geant is way better than carrefour!

Used my card to purchase fuel told me it declined. So used another card. That went ok. However on checking why it declined. It had taken £147 from my account. But wouldn't give me any fuel as no money left All that was in it so now no money to get home. The card I did use have now found out it also has £174 taken extra as well as fuel. We leave France in Sunday with no money now. Don't know what f it's true yet but have now been told they take a deposit and then refund you in 48 hours. That's no good to us as we need it now

I bought ORVITAl organic free range egg.
The egg looks artificial with no smells and yellow egg. The company is cheating customers in the name of organic and free range .
Organic egg yolk should be orange than yellow . It should have strong smell.
Please take action again start this brand
Thank you .
Common eggs are far better than this with little smell
.i suspect wether this is real egg.