Menu
For Business Write a review File a complaint
CB Mobile and Cell Phones Cash Crusaders Soshanguve plaza refused to assist me because "they didn't have time to charge my laptop"
Cash Crusaders

Cash Crusaders review: Soshanguve plaza refused to assist me because "they didn't have time to charge my laptop"

K
Author of the review
2:22 am EDT

I went to Cash Crusaders In Soshanguve Plaza for a loan against my laptop. When I got there I discovered that I had forgotten the charger. I asked the guy at the door if they would accept the laptop without a charger, he said no. So I drove home and went back to the store.

When I got to the buyers, my laptop had a flat battery. At first, the buyer called Bra Joe said their store doesn't have a plug that my charger head requires. I begged him to please check. He went and got another charger. Then he refused to charge my laptop, saying he doesn't have time to wait for it to charge because it was almost closing time.
I then asked the other buyer called Welldone. He also refused. Welldone asked me where I worked, and that wherever I work he's sure I get off at 4, and that he's sure I don't work on the weekends.

I tried to explain that I had been there earlier but forgot my charger, Welldone then said "and who's problem is that".
I tried to plead with them, explained why I needed the money urgently. I begged. They didn't budge.

I tried to explain that the whole time I'm begging the laptop could be charging. They still refused.

I got frustrated and desperate and Welldone and I started raising our voices. As Welldone and I were busy exchanging words, he said that I would never be assisted with an attitude like mine. I then said to him my voice is raised because I'm desperate and panicking, and he should understand as he works in customer service. Still with me begging and him being rude, he then said to me "you can even report this, I don't care".

Cash Crusaders Soshanguve Plaza refused to charge my laptop in order to assist me because "they didn't have time to wait for my laptop to charge".

What happened to going the mile for your customers?

Desired outcome: Please take your staff to a customer service course

0 comments
Add a comment
  1. Cash Crusaders Contacts

  2. Cash Crusaders phone numbers
    +27 217 879 800
    +27 217 879 800
    Click up if you have successfully reached Cash Crusaders by calling +27 217 879 800 phone number 41 41 users reported that they have successfully reached Cash Crusaders by calling +27 217 879 800 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 217 879 800 phone number 88 88 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 217 879 800 phone number
    Western Cape (Head Office
    +27 413 977 100
    +27 413 977 100
    Click up if you have successfully reached Cash Crusaders by calling +27 413 977 100 phone number 15 15 users reported that they have successfully reached Cash Crusaders by calling +27 413 977 100 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 413 977 100 phone number 14 14 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 413 977 100 phone number
    3%
    Confidence score
    Port Elizabeth
    +27 317 913 100
    +27 317 913 100
    Click up if you have successfully reached Cash Crusaders by calling +27 317 913 100 phone number 12 12 users reported that they have successfully reached Cash Crusaders by calling +27 317 913 100 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 317 913 100 phone number 10 10 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 317 913 100 phone number
    9%
    Confidence score
    Durban
    +27 112 440 600
    +27 112 440 600
    Click up if you have successfully reached Cash Crusaders by calling +27 112 440 600 phone number 38 38 users reported that they have successfully reached Cash Crusaders by calling +27 112 440 600 phone number Click down if you have unsuccessfully reached Cash Crusaders by calling +27 112 440 600 phone number 39 39 users reported that they have UNsuccessfully reached Cash Crusaders by calling +27 112 440 600 phone number
    Gauteng & Franchise Inquiries
    More phone numbers
  3. Cash Crusaders emails
  4. Cash Crusaders address
    № 1 Lakeside Place Capricorn Business Park Prince George Drive, Muizenberg, 7945, South Africa
  5. Cash Crusaders social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Cash Crusaders contacts
Cash Crusaders Category
Cash Crusaders is ranked 34 among 139 companies in the Mobile and Cell Phones category