Cell C
Reviews and Complaints

Good morning

I took out a contract with cell c and at one stage lost my job couldnt make payment.after getting a job i had made payment arrangement and was send the exact balance to pay off,and i paid a total of R14000-00.since jan i have been asking cell c to update the acc,but they have failed dismally.all they do is give case ref no: all the time.they dont give u a call.when u call to make a follow up,u are told they will escalate to legal department.5 weeks later still the same thing.i. fruatrated and need help resolving my issue.

My mobile phone was stolen on the 23rd of March 2022. I was told by SAPS that I need an ITC number to open a case which in turn is needed to claim from my insurance. I reported the theft to Cell C since the phone was stolen with my Cell C line. I was told that the process takes 24 to 48 hours and they also asked me to complete and email back the blacklisting form together with a copy if identification document of which I did.

After calling numerous times, I received an email requesting me to send the very documents I had submitted of which I did again. On the 4th of April I received and email informing me that my request had been passed on for blacklisting and the people will get hold of me within 48 hours and it hasn't happened to this day. I have been calling their customer centre and now no one can explain to me why three weeks later I am still waiting for this ITC number.

Why is it difficult for Cell C to treat their customers with respect and assist us when we need them to?! I am very disappointed! To this day, I cannot do my work as I need a mobile device with certain specs and I can't claim from insurance either until I get that ITC number

I was advised by CellC customer care to do a sim swop after discovering that my data sim has been damaged.

I've called CellC customer care on 2 different days to try and conduct a sim swop.

Day 1, I could not receive the OTP, possibly due to poor network, in fact one OTP came 15 minutes later. The second did not arrive.

Today, I tried again and failed the second authentication twice and now I'm blocked and can only call back after 2 days.

I do not understand how this authentication works because I have answered the questions correctly according to my knowledge, yet this happens.

I am paying for data which is not being used and customer care has failed to assist me.

Hi there

I currently have 3 active cellphone contracts with cell c over a 36 month period each which I entered into agreement about last year feb 2021. however 1 of my cellphones from the 3 contracts got damaged in June or so and I sent it for repairs, unfortunately the amount required was a heavy R2000.00 which I did not have. so like a trusting person I thought the safest place for it to be is with the contractee until I get money to fix it.

early in march I contacted the repairs department and they told me that the phone is now property of cell c and I could not get it back as they where going to sell parts from it. I still have over 20 months of payments due on this however cell c informed me that the phone can never be returned to me which confuses me as I am still paying cell c for the phone which they now have in their possession and will benefit financially from it while I just suck it up.

please assist me as I am not pleased by the level of service and feedback provided by cell c

regards

[protected]@gmail.com

[protected]

I did a sim swap in last year due to a "damaged sim card", which was never removed from my cellphone, so I still don't understand how a sim can get damaged by remaining where it is!

My sim swap was successful and the new sim had been working perfectly fine until monday 11-04-2022... I refuse to believe that it is a damaged sim and I will not purchase a new one untill someone can give me a proper explanation as to what the actual problem is. Even though it's a prepaid sim!

Anything that remains in a single place and not exposed to anything harmful cannot just get damaged cause that is what your agents are saying to me and I refuse to believe that. Its not just happening to me, the same thing happened to my boyfriend last year and again last week and he had do buy another card for the 3rd time and do a sim swop.

You guys really have to sort this nonsense out with my existing sim or deliver a new one at my residence! I will not and cannot afford to travel km's away from home, just to purchase a damn sim; and still every two weeks! Not going to happen!

I am annoyed, irritated and so upset because I actually thought the change I made from mtn to cell c would be much better but it actually sucks. How many sim swops does one have to do in one year cause of damaged sims! And than nicest part of all you don't get any response so sad

Can someone please resolve this issue and get back to me asap as I really do need my number to be active

Good day

I have a cell c fiber account and every month I have to struggle to get my fiber on it says : Connected but no internet access.

Then I need to phone in to get help it cost me every month about R200 airtime just to get my fiber on.

So after 2 years I had enough and canceled my contract.

This month is my 30 day notice month I struggle to get my fiber up and going again so in total I phoned 6 times spoke to 2 managers and logged complaints but still get no response my airtime bill is at R600 this month for cell c.

I got ticked numbers for food frog to come out and I'm still waiting.

Ticket number as follows : #1483723

I can really say the staff that tried to help when I phone in is at least trying to be helpful but the last 2 managers that I spoke to should not be in the position they are in the are more then usles and do not seen to help me anyway!

I feel I sit without fiber for 6 days now why should I pay my last bill month end I absolutely revuse!

Good Day Thabisile

Attached is proof of payment from August to current date. All paid on time no charges should have been charged, if you’ll put through charges please credit them as the proof is provided that the account has been settled on time, no charges are been reflected on the statement and should not reflect as there is nothing outstanding.

Below provides dates paid from April to current date, All payments are been paid on time without skipping a month what charges are been charged if the error sits with Cellc for not allocating the payment. What need to be collected when all payments are on time please advise

Please connect Mohammed the account holder to advise what the issue is [protected]

All proof is attached.

Date

Amount

Payment reference number

Actions

Paid R900 into account [protected] on 29/03/2022 from [protected] account

29/03/2022

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 01/03/2022 from [protected] account

01/03/2022

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 29/01/2022 from [protected] account

29/01/2022

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 28/12/2021 from [protected] account

28/12/2021

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 27/11/2021 from [protected] account

27/11/2021

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 29/10/2021 from [protected] account

29/10/2021

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 29/09/2021 from [protected] account

29/09/2021

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 28/08/2021 from [protected] account

28/08/2021

R900

[protected]/NEDBANK/[protected]

Paid R900 into account [protected] on 29/07/2021 from [protected] account

29/07/2021

R900

[protected]/NEDBANK/[protected]

Paid R950 into account [protected] on 29/06/2021 from [protected] account

29/06/2021

R950

[protected]/NEDBANK/[protected]

Paid R480 into account [protected] on 29/05/2021 from [protected] account

29/05/2021

R480

[protected]/NEDBANK/[protected]

Paid R480 into account [protected] on 29/04/2021 from [protected] account

29/04/2021

R480

[protected]/NEDBANK/[protected]

Hey apparently I got this situation on the 27nth March I recharged my older cell c number instead of the new number that m using so after that I realise I recharged old number I called customer care and they told me to buy a sim and do a sim swab I bought it and I failed to answer their questions they advise me to go to cell c shop when I go to Wonderpark mall at cell c they said they can't do a sim swab for me n they told me that number is given to another person if it was given to somebody why first day when I called they say I must du a sim swab n in that sim I had R200 airtime and R900 minutes please help me out before escalating this situation

I was phoned in November 2020 by Cell C. The consultant offered me a Black Friday month-to-month deal without a device on the Pinnacle 10gb I was on.

I went o Cell C at the beginning of April 2022 to cancel this month to month "contract". I was then informed that I would need to pay a commitment fee of about R 4600 as my "contract" was only coming to an end in January 2023. When I said I never signed a 24 month contract and that I was told it was a month-to-month contract and that I could cancel at any time, the consultant said that the month-to-month contracts all changed in February 2022. I never agreed to a 24 month contract.

Please assist in cancelling my month-to-month and make my number available on prepaid so that it can be ported to another network. I am done with Cell C!

I live in a remote area and needed internet access to perform my duties linked to my profession - teaching.

Pietermaritzburg, CellC in Victoria Road is the convenient store close to us (and it is already 120 km one way).

Cell C offered me a contract for internet / wifi access.

After 2 weeks of constant phoning and reporting and trying to sort out the not being able to pick up any signal, the store manager (Mr Musa [protected]) advised that the equipment being returned and the contract cancelled as there appear to be no coverage from Cell C to the area. This was done.

After 6 months a credit bureau contacted me suing for the outstanding amount. I contacted the store manager and the answer was given that he will contact his authorities and sort the matter out.

Doing a credit check I have a Nimble account type F that is 9 months in arrear. Opening the document it is Cell C.

I contacted Mr Musa again and he would look into the matter. I am at the stage that none of my calls to the store manager nor the store itself is answered. messages have been left without any reaction from Cell C.

Good day!

I did a SIM swap recently due to a "damaged SIM card", which was never removed from my cellphone, so I still don't understand how a SIM can get damaged by remaining where it is!

My SIM swap was successful and the NEW SIM had been working perfectly fine until last night (07 Apr 2022)... IT IS NOW ON "EMERGENCY CALLS ONLY" AGAIN! I REFUSE TO BELIEVE THAT IT IS A DAMAGED SIM AND I WILL NOT PURCHASE A NEW ONE, EVEN THOUGH IT'S A PREPAID SIM!

ANYTHING THAT REMAINS IN A SINGLE PLACE AND NOT EXPOSED TO ANYTHING HARMFUL CANNOT JUST GET DAMAGED!

So, CELL C, you need to either sort this nonsense out with my existing SIM OR deliver a new one at my residence! I will not and cannot afford to travel km's away from home, just to purchase a damn SIM; and still every two weeks! Not going to happen!

I am annoyed, irritated and so upset because this has never happened before and now all of a sudden, it's a common issue.

Please contact me regarding this ASAP! I use my number for business purposes and it is vital that my line is always on.

Contact on [protected]

Good day:

[protected]

N Volschenk

On the 31 March I have called C cell regarding a upgrade.

I have upgraded 3 x phones.

When the terms and conditions was read to me I was advised that it will take 3-5 working days for my order.

When I called today which is the 7th working day the consultant advised that there is a stock issue.

I have been a client with Cell C for more then 7 years.

This is the first time I had to follow up on my upgrade and then I asked to speak to a manager and then the call got cut off.

Please check your recordings regarding my upgrade.

Please advise how long I still have to wait for my upgrade.

Please contact me before the end of the day

Natasja Volschenk

On the 26/04/2021 I contacted Cellc to cancel my existing contract which was ending, the consultant then convinced to to cancel but at least take up a month to month data package without a device also mentioned that in the even that I would like to sign all that will be required from me is a 30 days cancellation notice. I agreed to the month to month contract, on the 2nd of March 2022 I contacted Cellc to give a 30 days notice cancellation for my current contract to my surprised I was then told that it's a 2 years contract so I would have to pay a cancellation fee in order to cancel. I explained to the consultant that this was sold to me as a month to month contract. Had this information been disclosed to me prior I wouldn't allowed for a 2 year data contract.

Since 3 months now I have been struggling with this people over phone customer service and at the Somerset west branch, they cant seem to see why they don't debit my monthly instalment so now currently I'm paying extra money which they say is never money in my account, m so fed up with this people, so I'm equally paying for something that's was not even my fault, so now every month im doing an eft and still they penalties me for the debit order that does not go off, but nobody seems to sort this matter out

I have been paying my cellc phone contract account to the incorrect account number/ reference number. I used the Cellc account number instead of mine. Since last year I've been emailing the cellc c agents with the proof of payment so they can allocate back the funds to my account . They've been " fixing " it bit as of today the funds have not been allocated back and my services have been suspended. Again , I'd like for it to be properly fixed it's causing an inconvenience in my life.

My phone was stolen on the 1st April 2022. I tried reporting it to cell c immediately but i was told that cell c are unable to block it or give me an itc number. I require this number to report the phone stolen at a police station and also to claim from my insurance. 5 days later and i am still waiting, when i call to follow up i am told that they are still investigating the matter. Upon reporting it, i was told i would recieve feedback within 48 hours. This has not happened, no one at cell has even bothered to send me an email to update me. Horrible pathetic service! ref. no. [protected]

I had a contract for 24 months. After expired I made same pay as you go month to month and received data and airtime for the month I destroyed the number as I was threatened and informed cell c customer care service and asked numerous times to stop debit orders yet I am being harassed and my bank account debited every month without authorisation for a service not used. I have extra charges due to these debit orders and bad record with reversed debit orders. It is unfair to expect to pay for something you don't used and which nr was destroyed. I did not use the data or airtime and cell c didn't loose money as it went to a destroyed Sim card. The legal contract was obliged to but the month to month continuation was done month to month and with no legal contract. I am receiving emails threatening to continue debiting my personal bank account band to hand me over to legal. No one responded to mails or request

Hi

I am really not happy with the service I am receiving at cell c and the treatment, I bought airtime on the 29 March 2022 at 05h31 am for R50 using my banking app,I then recharged again for R50 using voucher at 05h32 which makes my airtime balance to be a R100,then I tried buying home connecta data for R89 and could not go through because of a subscription I know nothing about which is second time this is happening,if you can check on your records the refund I received when was it because I can't recall now,I requested for the number on the subject to be blocked from future subscriptions as I am only using it for wifi,but on the 29th I bought airtime of R100 and it was all deducted i couldn't buy data,I called cell c customer service at 18h09 on the 29th spoke to an agent called Mbali and that's when I found out there is a subscription on my number that I don't know about,so I requested for a refund and she said she escalated the matter,I asked her to cc me on the email she took my email address down and advised me that it will take 2 days for the refund to be processed,but surprisingly when I checked my email nothing was on my inbox I didn't even get a reference number for the refund,it's been 4 days now at 7h57 on the 2nd of April I am calling cell c again to find out what is going on an agent called Refiloe advised me that there was no query that was escalated because I will not be refunded my airtime.

I would like to get a refund of my airtime because I don't know anything about subscriptions I only use this sim card for wifi,or else I am taking this matter further as it is so unprofessional of you cell c and your service is pathetic therefore I would like someone to contact me as soon as possible.

Cellc has been changing my upgrade dates. I called the call centre on the 25th March 2022 and they indicated that my upgrade was due on the 1st April 2022. When i called again on the 1st April 2022 they now indicate the 24th April 2022. I tried calling the call centre and they are inputing the wrong details and telling me they cannot assist me. There is no complaints email address to enquire or report as all their emails are bouncing back.