Cell C
Reviews and Complaints

Cell C account number [protected] refers.

I was contacted by CellC consultant offering a new contract. I advised that I have existing contract and do not need another contract but want to upgrade the existing contract as I have been due for an upgrade for a few months. I was advised that I cannot upgrade the existing contract as it has moved to a month-to-month contract. I then agreed to a new contract with the existing contract being terminated.

I week later I was contacted by a CellC consultant asking if I want to upgrade my existing contract. I told them that I was told that I cannot upgrade my existing contract to which the consultant told me it is not true, and I can upgrade. I informed the consultant that I would prefer the upgrade as then I can keep my same number. The process of upgrading was initiated with the agreement that the new contract request would be cancelled.

There was a delay in delivery of the device due to no stock. On the day of arrival, I received a device for my existing upgraded contract as well as a device for the new contract. I contacted Cell C and explained the issue. I was advised to return the device on the new contract and informed that the new contract will be cancelled when the device is returned to Cell C. The device was returned and received by CellC on 8 March 2022, but the contract is still active.

Yesterday a debit order was charged against my account for both the upgraded contract and the new contract. I gave my bank instruction to return the incorrect debit order amount.

I have contacted CellC on numerous occasions, but processes as agreed were not actioned. I have also sent multiple emails to CellC customer service regarding the matter but have not received any feedback.

Hi have been trying to upgrade my cellphone contract for over a month now.

Each time it gets rejected saying I am under debt review.

I am not under debt review and have confirmed this with XDS, Transunion & Experian, all which say there is no debt review flag on my name.

I asked cell c where they get this information from and they cant tell me.

I asked to speak to a manager and they tell me they can not put me through to a a manager and they will as the manager to call me back, which they never do!

On the 16 Mar I was contacted by a Cell C sales agent, I was told that my number was selected and that they have 60% promotion on laptops, I told the sales agent what specs im looking for and she told me that they have a HP15 11 generation, core i5, 1TB with 8gig ram and windows 11, this came with a home router and it cost R529 for 3 years on contract. I then said I would like to think about it and asked if she could phone back during my lunch time. I missed her call and I contacted cell C myself and I spoke to another agent and explained to him that I spoke to one of his colleages but he said that he could assist me, I told him what I was offered and he confirmed that it is whats on offer, he also told me that its available at a cheaper price at R440 with a pocket router instead of the home router, I agreed to then take that offer. When the laptop was delivered it was basically half the specs we agreed upon, the incorrect laptop was then returned, I would like the laptop that was agreed upon to be delivered for the price that was agreed upon or something in the same range but paying the same price. Ive been trying to get this resolved but I was told the laptop I was offered isnt available, the incorrect laptop that was sent to me is actually the one on special.

There was a fraudulent contract opened with my bank account in 2017/18. I tried to resolve it at the cell c hatfield store. The issue was apparently resolved but then cell c put it on my credit report. I have been trying to contact cell c and going to the hatfield store to get proof that it has been resolved.

To this day, I still don't have the paid up letter, clearance letter or any form of proof that the issue has been resolved. Multiple emails have been sent to [protected]@cellc.co.za with no response.

My data Sim contract with cell c came to an end on the 23 March 2022, so on 24 March 2022 my Sim changed to a prepaid Sim an I have data left of the previous month that will expire on on the the 1ste of April and 10GB that will expire on the 1ste of May. On 24 March all my data is gone and I was never told that if my Sim is gonna be changed to a prepaid Sim I will loose my data witch I have paid for and I don't know why it's forfeited if I paid for it. Cell c Im really dissapointed and I want my data back pleass

Good day. I took a month to month SIM data in 2021 and there is no network coverage where I am staying I went to Polokwane mall of North to call it. I was advised to change it to a better SIM unfortunately it didnt work too. When I signed I was advised that I can cancel it at any time if it gives me problem. But today on the 26th March 2022 when I went to the store to cancel it I was told I have to pay the penalty of R1700 because is no longer a month to month. I am stucked with a useless SIM because there is no coverage where I spent most of my time. I can't continue wasting my money like this

Agreement number: [protected]

My father passed more than a year ago. We contacted cellc and let them know, and asked them to cancel the contract. They asked for documentation (i.e. death certificate) that we provided, and asked for a number were we could be reached, that we also provided.

They never replied to the email, or called the number. We sent it though multiple times.

Nothing has ever been done, and the contract has not been cancelled.

Zero communication from cellc. They simply do not respond to emails.

They have now handed the case over to a collection agency.

What now? Are they going to try and collect from my dead father?

How do you get cellc to communicate?

Good evening, Last year September 2021  Cellc debited R1218   I was told that my account was on arrears and I requested my statement to show where the arrears are coming from and how much? Which was I never given.,

As I was question the arrears, I got a different feedback that I was charged for cancellation of  my contract. I called cellc on the 4th of august 2021 to give a notice that i'm  not going to continue  with my contract since  it was ended/ending

I was giving a notice as I was advised that I must give a 30days notice  before my contract ends so that they can stop billing. How can they charge me for cancelling the contract because I was giving the notice. The consultant even advised me that will charge me up to the 03 of Septemberbecause is 30 days’ notice meaning she understood that I was my notice, How can they charge giving cancellation notice if the consultant cancelled the contract with immediate effect is her own baby not mine. I cant be responsible  for your incompetent consultant.

 I think my contract ended in july if not august. today I called requesting a paid up letter I was told that my account was handed over to lawyers. how can they handover the account that was over-debited. Cell c is playing with my credit score.. Ive logged several dispute last year. No one bothered to call me back when I call the callcentre they keeps on repeating the same thing that i'm disputing and the dispute department  cant get hold of me. I was never ever given a chance to explain my dispute myself to the person who was investigating my complain.    

this platfprm is my last hope

We have been emailing and phoning Cell C to cancel a contract of a deceased, but to no avail. The deceased's wife agreed to make payments of the contract after he passed away and now we are not able to cancel this agreement. The telephone operators requests us to send an email and then we never receive a response from the company. The widow is struggling financially. This is unacceptable.

My cell c contract has expired a long time ago and i send a mail through to cancel this contract as i have not been using it for almost more than a year.

After cancelling the contract end of 2020, cell c was still taking money monthly from my account which i then had to block through the bank as my account was paid up and was cancelled. You will see that i have not even used this contract since prior June 2020.

Now my husband is being harassed with messages stating i owe cell c still an amount and that they do not have records that the contract was cancelled

If they need any information they have my e-mail address on their records and can mail me. If for any reason they don't have that anymore either, please see below

[protected]@Gmail.com

Good day,

I entered into a contract with Cell C on 02/03/2022, the handset that I chose was the Samsung A52.

The first issue that I had was the fact that my cell c sim card which I had for several years was dragged across the table which resulted in it being damaged. I haven't been a contract customer for a few years so I assumed that my device would only be active in a few hours. needless to say, I woke up the next morning and my phone could only make emergency calls. I had to call the call center and I was advised that I would need to do a sim swop, that was a nightmare as they complained about something being duplicated - I am happy to provide details in order for the calls to be listened to. I had to pay for the sim swop yet this was not my fault...

I was only able to use my device on the Friday night - I had to wait 4 hours after the sim swop. My phone started heating up on Sunday 6 March and it did several software updates. I ignored the fact that the phone needed to do the updates and I updated after each prompt I got. The picture then started becoming distorted and the battery ran flat within an hour of it being on 100 percent which was strange. The phone then heated and restarted several times the next day. I managed to hold the buttons down and power off the device. I left the device for about 20 minutes and switched on. This became continuous to the point where I was unable to access any of my apps due to the phone restarting constantly.

I went to the store and I was told the following which I typed up on an email and sent to the store:

I am quoting from what was said by your colleague and yourself yesterday, “Cell C is aware that the batch of Samsung A52 are faulty.” I would just like to know if Cell C is fully aware that the batch is faulty, why not recall the batch instead of continue to advertise it and make sales at the customers expense? I am not happy that the phone will be fixed and sent back to me, the handset is purely defective, and I understand that it is not an out of box failure however, it was known that the batch of phones were defective. Cell C is aware of the issue and am not going to sit with a contract for 2 years when it has already started this way. I really want to know what the outcome will be after the phone has been tested and repaired. I feel as a consumer, if I am going to be paying for something then it needs to be fully operational in working order. I don’t have the phone for 2 weeks and it is already malfunctioning and I know that this will continue to happen.

the only answer I got is that they are sorry and there is nothing that they could do!

I have been trying to contact the repairs center with no luck, I am paying for something that was supposed to be brand new but is defective!

I am so irate at the lack of professionalism from cell c, I am seriously not going to be stuck with a contract for 24months with a device that they knew about - Cell C is very misleading and non transparent. they knew this batch of phones was defective and still decided to advertise the phone instead of sending the batch back to the supplier. I am not the first customer to have experienced this! I no longer have faith in Cell c.

i am struggeling for more than 3 months to clear my name with cell c as my account was paid up last year and still i have a judgement on my name for this account. i have made numerious calls to cell c even the debt collector has contacted cell c and with no luck cell c is comming to the party to resolve this matter, i am fed up with this service provider as their services are non exsistant and quick to phone for new contracts but they cannot do the needfull.

you just cant get through to someone that actually can do the job and clear my name, i am going the legal way now to clear my name with this service provider

i have a paid up letter from the 3rd party that collected the monies , but cell c what a joke!

Please ugently get this cleared and notify me of the same.

useless service provider.

I contact Cell C on Jan / Feb 2022 to cancel my contract. The agent advised me that I can do it and that the last instalment will be deducted as agree on my salary date of March 2022. On my salary date I got a deduction of more than my normal installment as agreed. I called in and the agent advised me that I renew my contract and this was done without any agreement or acceptance from me. I need to get this contract cancelled and the Cell C contract to be removed from my name.

Hello.

I have been a cell c customer for just over 10 years and hardly had any issues with the company.

However when it came due for my upgrade, a consultant keeps phoning and then they check but dont get back to me. they tell me that my score is low. i told them that i was under debt review but paid up all my accounts 2 years prior. i am not sure what the problem is but if cell c can give me fibre last year why cant you give my upgrade? and i also just purchased a car so tell me why cant i get the upgrade? or must i after so many years, go with another cellphone company...

I bought a laptop contract at cellc, the laptop arrived on time, but this laptop was very slow, I thought it was update, still it's very slow, after 10 days I went to Northgate mall, I got the bad service of my life. I was told I need to figure out how to book in the laptop. I called cellc customer care they told me to go to store so that they can book it in for me. Then I am now at Cresta to book it in. Hopefully they will fix it or provide a laptop that functions well. It's painful paying for something that doesn't even work well.

sim not registered on network [protected]

maria mabena

[protected]

from last year please help

I have mistakenly made a payment to cellc i am not a client, they have not contacted me or made any refund i am now in a medical emergency and need that money and they dont care i called over 100 times and nothing has been done what do i do now? This is going on for over 2 months now and i get nothing from them, i need help i need my money my health depends on it my name is Adrian Chetty my number is [protected] please contact me or i will go to all complaint platforms including social media because this is now taking a toll on me

Hi So i had/have a contract with CellC which expired about 2 years ago. At the time i was a few months behind on my payments hence the suspension. i requested for contract to be closed and i started using a prepared. keep in mind that i had this number for like 15 years but i was not abel to pay the +-600 i owed. guess what now i get am able to settle what i owe to CellC am i am told i have to pay 6000 like how guys the initial contract was only 135 month how on earth can i pay that.

I have called your customer so many times over the last year and i never get any joy or response. But today just took the cake the i called once again and guess what i am told that i need to pay the 6000 and than they will see what they can do really come.

O by the way that contract value only stands at 3240. O and you bill me based on that the contract is now month to month for two years but you suspend the sim so like how is a person supposed to pay for a service that they are not even get and then the i get a 70 a month fee charged for reversal of debit ordr due to insuffienct funds.

I have taken mu phone for repair on the 16/02/22 and arrived at the repair center of assessment on the 18/02/22.

I kept om following up, as they response was always: "We are still busy doing an assessment. Finally on the 03/03/22 I received an text informing me that I was required to accept quotation. Following serval calls and promises, I received the quotation.

On immediate payment and sending "Proof of Payment" to the email provided, i got the message that this email full.

I went onto Facebook and complaint and was given another email address. On sending the proof of payment, I got message that to inform me I need to keep following up.

Today 17/03/22 , I was informed my repair was still not processed and under review.

I contacted cell c as many times and I dont understand why you cant cancel above sim where they billed me extra. I refuse to may more for service that I dont know. I have contract of r250. Now they bill me more than r750 and r500 for much. I dont know where to complain to, I wrote to hello peter no responds, called bo solution from back office, now im sending mail to fraud query. Just cancel the sim I never had it.