Cell C
Reviews and Complaints

I ran a credit check on my profile a couple of months ago and it turns out that cell c account hasn't updated on their system that the account has been paod up on 31 January 2020 already. I have since been trying to get a paid up letter from them and everytime I'm told by the customer service that they will escalate the matter to the legal department and they will phone me back and they never do.

I sent emails to them with proof of payment attached, requesting a paid up letter but they never responded. Now I need to apply for a huge credit and this cell c that is claiming that my account is arrears of R604 is blocking me from applying for any credit. Its like this legal department doesn't exist because wow🙄

Cell c service sucks! I will never recomment them! Ive been a loyal costumer for almost 20 years. Ive heard about there poor service and its dissapointing.

Im without a phone since june. No one has assisted me they send me from pillar to post. Ive emailed I phoned I even have names. Everything I do its almost like dead a end.

I took out a new contract in september 2019 and ask agent I dont want new number and that one of my contacts is expiring and that the contract must run from my old number. That never happened and this was only found out when I lost my phone and insurance told me my contract was paid up and that I cant get phone.

This was when my number that I requested new number to run from got cancelled. I cant do simswap and no one wants to help. Me. Cant someone help..

My brother[H I Makhubela]ID No: [protected], Cell number: [protected]. has 2x (contracts with Cell C) the accounts are as follows: [protected] and [protected], to his dismay to date the accounts are zero - to - zero but he s not receiving any data and airtime.

He started seeing this problem from March and April where by Cell c stopped to debit from his bank account and it had money by then it was not his problem, he was then handed over to a collecting company that collected money money on behalf of Cell c and settled.

Her we think the problem was the communication breakdown between Cell c and Mr. Makhubela. Kindly check and assist, the objective was that the children get something to push the school work with their phones and now it does not serve the purpose. if need more information please contact the client.

Good day

Gideon Fuhri Joubert
[protected]

I have an arrears account with cellc that was handed over to SSDA. Last year Aug we changed jobs and our pay date moved, I sent numerous emails and spoke to numerous consultants to move the dt order. I paid the account every month via eft, I was never informed that I am in arrears because they tried to take dt orders on different occasions before the arranged date and even after eft is allready done, for every time they put a pennalty. By December my account was swithed off and I tried everything to sort it out, even went to the branch. No help, no solution! By March they cancelled my contact, by April it was handed over. I have been struggling ever since to find out who to speak to, to resolve the issue - Cellc could not even tell me to whom my account was handed, after I wrote a complaint on hello peter I eventually got an answer. I was never contacted by cellc or the SSDA company, now my account have suddently gone from 3300 to allmost 4000, I really want to solve this and cellc is to blame for the mess due to incompetent people working there! I want to find a solution and would appreciate help with it - I have contacted the SSDA and made arrangements to settle the account, this morning when I requested banking details from SSDA I was informed that cellc moved the account just this morning (without reasonable explanation) and now I am back to square one - I do not know where my account is and whom to pay the money to!

Please assist

Kind regards

So this accoubt has been closed last balance has been paid even shows on my credit report its closed im struggling yo get any sort of help havent recieved a called sms or email from cellc for a whole year all of a sudden my account has been handed over I need this sprted out because now I cannot apply anywhere even thou I only have one account that is up to dat

I can't stress this enough, you really need to change you [censored] mandotory questions... Iv got 2network providers, one is contract one is prepaid witch is u guys, so tell me how am I suppose to know what is my last dailled numbers if I use my other network to make calls from, I last recharged 26 june 2020, my sim is faulty or damaged I don't knw, but clearly customer ser and store can't help me, I want my number back

I have done an eft on the 17th showed all my bank statements stating it was done by eft inetbank payment. On the 22nd cell c did debit again after I phoned on the 10th saying money will only be in on the 17th. So I reversed it on the 24th.
I even sent screenshots from my absa app. Showing the time and date it was done same as on my statement.
August I did an eft again because cell c tried a double debit order. On august the 21st I did an inetbank payment of 599 it shows the account number and tge the 599 out of my bank.
So I cannot understand how it cant be sorted out I am so fed up and disgusted in cell c. I am getting a bad credit name and score by the credit burue so this better be sorted out now. Or I will take legal action against cell c like they want to do to me
There is my bank statement for july and the screenshot showing payments done and when and the account number

I had a contract with Cell C for many years. Could not afford paying the bill for a few months for which I accept responsibility.

Cell C terminated my contract 2 months prior to it ending. Then they invoiced me for way more than my actual contract amount for the 2 months for a service which I could not use. They also network locked my phone making it impossible for me to use it.

I have sent emails to their escalations department 3 times asking for a payment plan as I am not going to fight about the overcharge. Clearly they do this often to people so I don't mind being robbed as they have already listed me on the credit bureau as a default.

Sent emails on the 09th July 2020, 07 August 2020 and 28 August 2020 with still no response from them.

I upgraded more than a month ago to an advertised deal online with Cell C for a Huawei P40 Lite with a Huawei Watch GT2. They approved everythin and said that they will probably have stock in the next week. It has been a month now and they seem to have no idea or clue where the stock is, if they will ever get stock or if stock even exists. They had the audacity to charge me pro rate for the upgrade las month and then my bill for this month is also charged for the full amount. They keep on using the same useless excuse that they dont know if and when it will come. Then I went in to the site again today to change the upgrade to a Samsung S20 with the Samsung Active Watch and then the same story again, they dont have stock, but now they said that the models has been discontinued. How can it be discontinued if literally everybody else has stock of it. I always used to like Cell C, but they have seriously gone down the drain with their service. They then called me last week after I started posting on Social Media and promised that I will receive an sms last week with the date for the delivery, which was obviously a tactic to try and keep me quiet. Still nothing to date. Please people, do not ever get caught in their ads and stories, they are useless.

I phoned on 29 June to cancel ALL 3 of my Cell C contracts. I was informed of the cancellation commitment fees. These were/are 0740753510 (R541.13); 083 643 1765 (Zero) and 0845860781 (R124.88). I paid these (Total R666.01) on 29 June.
I did not receive a July statement - so thought everything was fine.

On August 3 I received an August statement that showed that only 0836431765 had been cancelled.

I phoned the same day (was on the phone for over an hour in total trying to find out why the cancellation had not taken place and trying to get a credit for the August fees. Absolutely no joy... only extreme frustration! I was told someone from cancellations would ring me.

On 17/8 someone FINALLY called me (and I decided to proceed with new resolve and determined not to lose my temper I decided to forget the credit - simply get these 2 contracts cancelled). I was given new commitment fees (as the old ones had apparently been credited against my usual account) of 0740753510 (R457.88) and [protected].63). I was also very clear that I wanted these contracts cancelled before end August as I no longer have the sim cards and therefore cannot use the airtime/data and so paying for yet another month's usage would not be acceptable.
I paid them each separately and immediately. I sent the POP's to Cell C as instructed. I was also told to phone again on Wednesday 19/8 to check that these had been processed and the contracts cancelled.

I phoned on 19/8 and spoke to Wesley Adams who assured me that everything was taken care of. He indicated that the contracts had not yet been cancelled but that everything was in hand and that they would be cancelled before 31 August. he asked if I was happy for the August fees to still be taken via debit order. I agreed. I asked if there was anything else that I could do and he then said I could ring again in a couple of days to check.

I rang on 21/8 and spoke to Thami (who declined to spell her surname for me) and she indicated that in fact only 0845860781 was listed for cancellation on 3 September and not 0740753510. She could not find the payment of the commitment fee on the 074 number and put me through to customer service where I spoke to Thobile who found it immediately! She put me back and I was cut off. I phoned in again at 16.41 and 16.55 and on both occasions the call was not answered and I was immediately fast traced to the "service level feedback" loop of the phone call.

I am at the end of my tether - what should I do and how can I get these 2 contracts cancelled!?

I'm very much disappointed with the customer service provided by Cellc
I have been sent from pillar to post probably spoke to 10 consultants and no one can assist me.
A 3rd contract with router 10gig 10 night was added without my request, I only requested a router and the consultant assisting me said she will add the router only on the existing contract I have which was the 2nd Sim with 10 gig 10 night and that will be R189

According to my knowledge I have 2 contracts with cellc namely
1. P30 phone
2.10 gig 10 night then later added router on this one July 2020

When I received the router I noticed that theres a Sim card and I emmediatly called customer service and told them I didn't order a Sim card only router and the consultant did confirm that the router will be added on the existing 10gig10 night and I can dispose the simcard I just received. ( calls are recorded cell c must make use of those recordings )

Cell c now tells me about a 30day notice for cancelation. I refuse to pay for something I didn't not agree on /order .
Reference no0081802139

To whom it my concern
Good day my name is zainodien Damon I'd number [protected] I've opened cell phone contract with cell c August 2017 paid my account every month for 6 months then my account went into arrears in 2018 but then by 30th October 2019 I settled my account in full and closed it and was told by one of cell c agents that my information will be sent to the ITC and my profile will be updated which never happend I've checked my credit report recently and cell account is stil active and reflecting badly on my credit report please help me as I've been struggling with this issue for all over m almost a full year please advice and revert back to me thank you please check attachments for documents related to this issue.
Regards
Zainodien Damon
Contact no [protected] [protected]

Good day

This email serves as a complaint to Cell C collection/billing department, I have an account that I opened on the 04 January 2020 and axactly on the 15 July 2020 there insufficient funds on my bank account in order for the debit order to go through and I did pay my cell c account an amount of R 448.00 via EFT service using my banking app on the 17 July 20 to this CELL C BANKING DETAILS :

Nedbank
Cell C Serves Provider
Acc No 1454037059
Corporate Client Services
145 405
Ref : My Account No Or Cell Phone Number

After doing so it was brought to my attention that the funds does not reflect on Cell C side the cause of that could be the wrong recipient but the Account Number is correct meaning I did pay Cell C SP PTY Ltd and to support this I did forward the proof of payment to Proofofpayment@cellc.co.za and custserv@cellc.co.za. I then instructed the operator to reallocate the premium which was done successfully on the 22 - 23 July 2020.

On the 23 July 2020 another premium of R447. 99 was debited in my banking account which resulted in double payment for the month of July 20, I then consulted on the 23 July and instructed to get my money refunded since its two payments in one month and was notified its going to take 7 working days to be refunded back to my banking account. Waited until the 31 July 20 (7 days) nothing, then on the 03 August 20 I enquired about my refund was told its going to take 24 hours depending on the bank am using.

Then today on the 05 Aug 20, I enquired once more only to find out that the notice to refund me (the client) was not made in the first place, meaning if I did not call or enquire I was not going to get the premium back because there was no notice to pay me back whatsoever.

Am lodging this complaint because I was treated unfairly and lied to by Cell c operators, I will like to have my call(s) recordings from the 16 July 2020 with cell C operators for further clearity /findings/investigations and to assist my legal team with the matter since well Cell C is failing me.

Since well you (Cell C) can not stick to your own time frames am giving you 14 days counting from the 23 JULY 2020 to resolve my matter because that is the day and date I brought this matter to your attention my case number/reference no is [protected] and [protected] failure to do as I instruct, like wise its unfortunate I will be forced to lodge a complaint against you to the Independent Communications Authority of South Africa with the assistance of my legal team to combat and resolve this matter.

Thank you.

Mr TJ Baalt
[protected]
[protected]
[protected]@gmail.com

Your response in this matter would be appreciated.

Good day I was very insulted by a staff member at zevenwacht mall cell c shop. Myself and my husband needed new phones so we went to that shop. Before we even entered we were stopped at door then the guy asked me what we wanted to do at store. I informed him that we wanted to look at the phones. He told me that their phones are in locked up and that all their phones starts from R5000 and up. He also told me that's its unnecessary cost to buy a phone during this time. I looked at him and asked him does he think I can't afford to buy a phone their. I felt insulted and very angry and decided to go to another store. I then went to mtn in same mall got good assistance and bought 2 Huawei Y9 cash and spent over 7000 in that store. It's so sad that I didn't look like someone tht can afford to buy a phone although I'm a registered nurse and my husband engineer. So stop judging ppl on their looks and I will never go to a cell c shop again as well as my family members

Please I need this sorted out I do have this code on my beneficiary for Cell C I cannot load any airtime on my phone. 1st they cancelled my contract which they said they will not. Was fully paid. I did buy airtime last month no problem. I phone them to ask why Cannot tell me and put the phone down in my ear. I do need better service to get to the point of it. All my other beneficiaries work perfect. I bank at Capitec Bank cannot be them.

Monday, 27 July 2020 I requested a fall back from cell c with regards to upgrading my contract. Tebogo called back and advised that the special I wanted was over but he could still help me with the device. We were going through the process and the call cut. I tried calling back but was advised that he was busy on another call and would call me back. Today, 30 July 2020, I am still waiting for Tebogo to call back. I called cell c and was pushed from dept to dept only to speak to Kgomotso who advised that my order has already been processed! Now that would be ecstatic news if 1) Tebogo had gone through the terms and conditions of sale with me, the buyer, 2) I accepted these non existent terms and conditions and 3) I was advised when I woukd receive my device. Kgomotso in all is wisdom decided he would rather transfer me to another department to cancel my order and then we can start the process again! When I asked to speak to his manager, his response was that he cannot do that as he is working from home. All he can do is tranfer me to cancellations. When I insisted I wanted to speak to his supervisor, he said he will email her to call me back as he cannot provide me with her name or contact details. Lets see how long 'she', whoever she is, takes to contact me back and waste more of my time and infringe on my consumer rights!

Good evening

I'm so angry I hope and pray I don't swear. I've had a contract with you since 2015 with no problems. It all began in 2018 when your cellc sim with the abovementioned number kept on with a "not registered network" error message. I've tried contacting your technical department, went to your store, spoke to consultants but no help was done but you kept on deducting. I paid off the phone I had from an upgrade in march 2020 but you have kept on deducting after i've paid for the data and airtime I never received with that useless sim. Do you realize what cellc has been doing is more or less the same as stealing from me? To make matters worse on the 23 july 2020 you deducted r228 twice which is r456 and again this morning r114 was deducted. You tell me where am I [censored]ting the money you have been stealing from me ever since and I think you actually have to refund me for the data and airtime I paid for the past two years but didn't get because of your time wasting sim swops and endless stories other than fixing what I pay for.
Go to your technical department and check when was the last time 0616564707 was actually active and bring a detailed report why you keep on deducting my money!
I expect to hear from you before the end of business day 27 july 2020 unless you want us to go the legal route, you can't just deduct r570 from my account more especially when I don't even owe you anything instead it's vice versa! Sort it out immediately
While at it process the contract cancelation procedure!
Regards
Sipho

Please assist

I have been trying to do a Sim swap via the call centre, the option has been blocked as i failed 4 times. I did not take the emergency recharge as an option as it's not me going it to buy airtime and loading

Nevertheless, I tested positive for corona and I cannot go into the store to process a SIm swap, nor can I wait 30 Days, I live alone, there nobody I can send out to do the Sim swap nor can I go out . In the condition I am in, i need to be able to make contact with family, my doc ect

I need assistance with this, and honestly 30 days, i cant wait so long, what if i die here or i need assistance. how do i connect with family. i need supplies to be dropped off at my door as i stay alone.

please assist and yes i understand they following procedures but they need to chang especially in this pandemic

Please contact me on : leslya.[protected]@gmail.com

Regards

My Cell C contract expired in October 2019 after the 2 year period has ended. I didn't want to renew the contract as I took it out for my son, but in the meantime he has found work and could take out his own contract. My account number is [protected]. My son phoned them asked to cancel the debit order, however Cell C simply keeps on debiting my account fraudulently, with different amounts. The last time they debited it was 22 July when the amount was debited twice! Cancel this debit order now!

I have tried to get hold of the legal department for a week now to get my paid up letter that i settled a year ago. All they give me is reference numbers and telephone numbers that does not work. I am tired of this ridiculous service from cell c. Remove my name from itc immediately. Also send my paid up letter to [protected]@gmail.Com. I need this done as a matter of urgency, i have 2 reference numbers that i can find [protected] and [protected].