Cell C
Reviews and Complaints

I took out a Smart Data contract with Cell C in March 2019 specifically to connect to the internet. I have been paying an amount of R129 per month by debit order since March. I have never been able to access this since March. When I contacted numerous times to various call centre operators - I was told my residence was not in range and I wouldnt be able to access this. Another one told me that Cell C were aware of the problem as they have had numerous complaints from other clients about this package! I contact various people at Cell C and also numerous e-mails requesting cancellation of this contract. The number is [protected]. I was advised that the contract would be cancelled but I would not receive any refund for the amounts I have paid. I was also informed that they could see on my records that this has never been accessed and I still had all the Data. THIS IS SHOCKING - ITS A NIGHTMARE CONTACTING THE CALL CENTRE OPERATORS AND EVEN GETTING NO RESPONSE FROM CELL C REGARDING THIS. I CANT BELIEVE THEY EXPECT ME TO PAY FOR A SERVICE I HAVE NEVER USED OR ACCESSED. I did advise Cell C that I would be taking my complaint to the Ombudsman so I hope you will be able to help me to sort this out. I have had a contract with Cell C for a number of years. I am 70 years old (I/D [protected]) and cannot afford to pay for something I dont use. PLEASE CAN YOU BE OF ASSISTANCE IN THIS MATTER? I look forward to hearing from you. Kind regards. Denise Starck, 5 Leyden Street, Monte Vista. Cell [protected]. E-mail address: [protected]@simplylaser.co.za. Work telephone number: 021/5519833

Good Afternoon

a Lady form Cell C has phoned me today, to get hold of my husband which is the contract holder, for a contract upgrade, I am with CellC for more than 10 years, I am a pensioner and I can not afford the monthly bill of R1000 plus minus, the reason because CellC do bill my account althought I do make use of my wifi weekdays from Monday to Friday.
Kindly advise, Erna Coetzer, my email address is [protected]@sapcor.co.za, tel no: [protected], my husband the contract holder is Pierre Coetzer his tel no is: [protected]

The lady from CELLC that has phoned me this morning has confirmed that my phone was on a open line and that she has changed it today to enable the wifi to be activated without me paying for the wifi calls and data usage.

Hope to get positive feedback from you soon.

Thank You and Regards

Erna Coetzer

The call center does not adequately support all query's . We have not had internet for just under a week with no responses from the ‘back office' technicians who only work till 5 pm mon to Friday yet this is a ‘fiber to the home service ‘ and there is no assistance over the weekend . Our call ( ref CF095959) was linked to a technician known as thabang but yet no communication has yet to be received from him . This has become very frustrating . We have been calling 3 times a day with no assistance. Please urgently assist and escalate this matter .

Hello. How r u? I M Rokon. We not satisfied ur low about give us information 100% incorrect that we say. U r write 20/10/2019 expair one net + any net airtime we waiting time but time before finish n toke my main airtime why? When call customer service said 24 hours, did u inform us 24 hours? No don't do us so ur r wrong. So we not happy happy customers. If u happy need reback all airtime because u r big mistake not small mistake. 20/ 10 mean is 11.59pn after should be expair but u r didn't do that. My number [protected]. If u need happy customer reback airtime one net n any net + my main airtime what toke from my balance. When happy US then Thanks. Not 24 hours, u didn't mention that u r mistake, not for sorry we need happy. Reback than we happy

My name: Eunice Peggy Xolisa Tauo. Cell c account number: [protected]. I had a contract with cell c I was paying well till when I lost my job. They sent NUDEBT to collect the outstanding and and they had closed the number due to non payment. 1st of March 2019 a debit order went through paying cell c the outstanding amount of R879.20 was paid in full. 30th of March I see the statement showing I owe R1149.14. I advise and sent proof that this money was paid before they included whatever amount they felt like. Now cell c keeps on debit my bank account don't know for what and now because of their incompetence this is starting to affect my credit score I want this sorted out because I don't owe cell c any money

I just pulled out my latest credit score only to find that Cell c is still there (showing as unpaid) after a full year since I last settled this account, calling them brings no avail as I keep getting sent from one agent to the other.

Its only fair that you guys refrain from placing incorrect info on your clients credit score, please help me out here

I got a call from a company, called the Product Shop, to say they phoning on behalf of Cell C . They are giving a reduction in my debit order for 2 extra free products. So I questioned her and said is this going to add onto my existing debit order and double it. She says no it will not. She had all my personal details including my id number, phone numbers, date of birth, where I bank. Everything. I see there are stacks of complaints on Hellopeter about the same scam. So how does she know I have a Cell C contract and have all my personal details as well?

I have called in early January 2019, to ask about my settlement of my account, then I was give the settlement amount, I deposited the money of R420 on the 29 January 2019, then I also sent the proof of payment to Sbongile Msomi so suddenly I was handed over to the credit bureau for what good reason I don't know, at least they should have call me and try to explain if something went wrong with my account but they failed to do, and I have made the mistakes when I deposited money by using my recent number instead of the previous number the one on contract, I admitted to that then again I fix the kind of mistake some day, I even called for cancellation of my contract, then I was told that they will cancel it. So now am very shocked that I have to pay R1470, for what this money for. My ID no is [protected] please help me out. Thank you

In July 2019 I called in at customer care services asking for my settlement amount on my Wi-Fi contract because I was aware that it's ending in September /October 2019. I spoke to one lady who gave me my settlement amount which was R252. I went and pay the money at Nedbank immediately as directed. What I was not told was that I should call back again and tell them that I paid the money. I didn't have that information and the consultant didn't tell me that after depositing, my account will not be closed. To me paying with a reference and having to call first was enough to me for my account to be closed. On 15 August 2019, I realised that R57 was deducted from my account by Cell C. Seeing that, to me it was the small money left behind before my account was closed. On 13 September 2019, a debit order went through from Cell C again for R295, 00 even though my contract was for R279 - R281 maximum, I was surprised what was it for, I called Cell C customer care and was told that my account was not closed. It was on Wednesday and the lady I spoke to said to me she couldn't hear what the lady was saying on record and promised to call me back on Friday after the recording have been listened to. I waited for that call but nothing. I reversed that debit order and told the lady that I'll await her call but nothing. I'm not happy with the way this matter is being handled because me reversing the debit order every month and Cell c doing nothing about my request affect my credit record. I wrote in an email to account department but no one responded. Should this matter not be resolved in the next 7 days, I will lay a complaint with consumer goods and services ombud. This is frustrating because your consultants takes an advantage of us by saying they referred my complaint to a certain department while lying. I believe all your calls are recorded and you'll be able to track my recording where I request settlement of closing my account. I'll appreciate your swift response to avoid unnecessary inconveniences. This is tiring because I'll not allow you to debit my account whereas I know very well that I asked for my account to be closed upon paying my settlement. It is your consultant's incompetence which led to this and how you sort it out its not my concern.

Best wishes

Nomasonto Chabangu
[protected]
Date :15-10-2019

I have sent numerous complaints regarding the non availability of data signal for both LTE devices and handset. I have sent emails to the relevant complaints department as well. I received a call from a technician at Cell C who said that he is unable to create a passage for us to receive a signal.
He advised that I cancel my contract using my same reference. However when I phone the cancellation department, they refuse to cancel the contract.

I pay cell c every month and they cut my line and tell me I am in arears, their customer service is useless and their reaction time is pathetic! They are making my credit bad and I wont be upgrading or referring anyone to use them! I dont get invoices or anything I just wake up and I have no network. I cant wait for my contract to end this is a horrible network, emailing bank statements and proof of payment doesn't help, not even going to a store they just arrogantly tell u what they see on their system not hearing what you have to say! I will never use cell c again I hate them Sian Udemans [protected] [protected]@gmail.com

In September 2019, I phoned cell c to upgrade my contract on a cellphone. It was delivered at my workplace within 48 hours. Later in the evening, I tried to get cell C to register the Rica Serial number so that I can start using the phone with number [protected]. I learnt that evening that the Sim card delivered to me is registered in another user. I then tried again on the following day and I was told the same thing. Finally, I requested a new sim card. This was delivered around early October. I then asked Cell C for a sim swap around the 1st of October 2019. this was done, however the line remained [protected] and whattsapp number was allocated
[protected]. On the 8th of October 2019, I wanted an instant data recharge on the whattsapp number and I was told, this [protected] is registered with someone else 's number. I am just so tired of this crappy service. This is the kind of service you give to your client when you have lost interest and no longer enjoy the job you are doing. Employees are sleeping on the job. I just don't understand why I cannot retain the use of [protected] on this phone and whattsapp. Kindly assit me in retaining use of [protected] on calls and whattsapp messages. I can be contacted on [protected].
Regards

Olive Matlhaku

hi
I had a Glocell account and ask them to close the account 2 years ago and today I get a call from my home loan compouny that I cant get a loan because of Glocell account not paidup.

I phone Glocell to find out what the amount is that they say I own them and on there side the acount is closed but I owm
n them money. Know I dont understand why do they hand me over if my account is closed

I have been trying to get a hold of the legal department for months now to settle my account, with many attempts to call or send emails with no response whatsoever. My account does now have a judgement on it and I just need them to call me back so I can settle my account as soon as possible. This is my number [protected] and me email adres is [protected]@gmail.com if they can contact me in anyway I would really appreciate it.

I took out a data contract October, 2018 at your Knysna branch. On the 1st August, 2019 your arrangement to use the MTN towers was cancelled leaving me with no internet connection. I spent 1 hour and 27 mins on the phone to you trying to sort this out. I was, never the less, debited with full amount at end of August, 2019. You finally cancelled my contract on 30th August, 2019. At the end of September I was once again debited in full. More calls to you. I have now received an invoice for R470.55 cancellation fee. I had a contract with you which you could no longer provide. I never cancelled... you are totally responsible for what has happen and yet you continue to charge me! You owe me, not the other way round! Please sort this mess out.

I bought the wrong product at your Cradlestone Mall store on the 4th of October. Try to return it on Saturday the 5th, but the guy told my they to not have any cash in their till.
I need to come back later. I went back on Sunday, 5th of Oct., still no cash in their till. Surely I can not drive to Cradlestone Mall every day for an amount of R129, 00. How is it possible that they can not help me with a refund of R129, 00?.
Please this mather needs to be resolve quickly otherwise I will have to go to sosial media and Hello Peter to report is.
My number [protected]

So I phoned cell c to actually cancel 2 of my contracts and the guy I spoke to convinced me to upgrade. the deal was for 5GB Day and 5 GB Nite data @ R 89 per month.
one of my contracts upgraded correctly, the other one was only on a 1GB so he upgraded me again to a 3GB Topup with the promise of 2GB Free Day Data and 5GB Nite Free data and the 3GB at a 50% discount so my package could still cost R 89 including per month. at this stage im only receiving 3GB data. at a price of R 155 Excl.
I think this is really unacceptable to charge me so much as this is not the deal i accepted. after numerous mails to Mr Caleb O'Reilly nothing has been sorted. everytime he change my package, i loose my data and have to pay prorata for the new data. this is unacceptable is it's not my fault. and he doesnt want to sort his [censored] he caused. Please do a upgrade reversal and cancel my contract on [protected]. and please make this number prepaid. i have 3 contracts at cell c and have been a client for years now. it's really unacceptable to pay over R600 a month suddenly because of incapable staff.

Reference: SPI007763388.

On Friday 27th September I made an enquiry online about a new phone contract. I was called back almost immediately by a lady called Rendani Mabirimisa who went through the long process of checking my details. I then was asked to email my bank statements, proof of address and payslip, which I did straight away. Then I heard nothing.

On Monday I sent an email to follow up, and still no reply. Today I called the helpline and was told I had to speak to Rendani but that she was busy, I must call back. I sent another email to Rendani to which there was still no reply, so I called again. This time I was told by a customer service advisor that my application was unsuccessful (I earn a good salary and have a R1 600 000 house in my name but I can't get a cell c contract! but that is an issue for another time and I guess I'll stay with Vodacom).

My issue is that Rendani, or anybody from Cell C, should have called me back on Friday and told me, but she didn't. That is unacceptable customer service. That you make your customers chase after the sales people for updates on applications is unprofessional. The email which was sent to me on Friday with links to follow for updates does not work, the links take you pages that no longer exist. So customers have no choice to be left hanging and waiting for incompetent, rude sales staff. If i take the time to talk to your sales staff for nearly half an hour, and send them my private financial information, I expect to at least be told the outcome of the application.

A shocking experience from Cell C and one that I will never repeat.