Cell C
Reviews and Complaints

A contract has been opened in my name and the amount is added to my monthly debit. I have complained at the Cell C branch, submitting a police affidavit stating that I only have two cell c numbers, not three - the fault was acknowledged by the branch manager at Norwood Mall as a mistake that he himself made, profuse apology, and I was assured a refund. However nothing has changed and the manager in question has subsequently left Cell C. I was assured by the new manager that I would get a follow up call, but this never happened. I am still being billed an inflated amount every month.

Just don't even know where to start I called the call centre night as I couldn't use my line in which I was assisted by the most rudest consultan lt her name is Sindy and the reference of my my call was [protected] she didn't even assist me she just put me on a machine to help me and put down the phone she said she can't help me my phone is blocked and it's refusing to use the puk not she just said I must do a swim swap I asked why am I suppose to do that she put down the phone on me that was on the 19th of August 2019 . Following day I walk in into a Cellc shop in Rosebank Mall they also tell me they can't help me with my swimswap they said the details shows I am male but I told them to check Rica coz I did Rica with my details when they checked it is my ID nbe they told me next time I loose the Simcard I won't get it back I asked why so no one wanted to help me they treated me as if I am a fool the so called came and argued with me that she can't help me she was very very rude I have never felt so beltitled trust me no one was willing to help in that store they just looked at me arguing with that lady as if I was stupid . Woow Cellc you really take the cup for being rude to their customers the name of the lady the manager is Kasheee Perizan I walked out of the shop with no solution they just said I must call the call centre . The other lady had to say I am making noise for other customers how can I not make noise I didn t have the phone for day today and I lost so much business as my customers couldn't reach me today and am still without . I ported from Vodacom thinking Cellc was better but they are the worst either call centre or walk ins

Hi my name is Steven oupa mokhweu.
My personal information is been used to open a cell c contract.
I have never myself open any contract with cell c.
Now lately I tried to get a loan from a certain bank. And i was told that my name is been taken to itc.
I went to the shop and explain the matter. They said my name is been cleared. I asked them to give me a proof that my name is been cleared. They said I should contact the legal department. I did that. Now it's been 3months waiting for the clearance letter to be send on my email [protected]@gmail.com till today nothing is happening.

I made an EFT to the account number 1454...which is the cell c acc, apparently its not the premium account...I have provide proof of my statement to say I have paid, firstly I was told the payment doesn't show if it went through, the second time im told I must go get the proof of payment from the bank. I don't understand why they give clients information that is false, because the account number I got it from the monthly statements which they send me every month. I am not going to go back to my bank... they know very well where to get that payment and proof was submitted to them.

kindly assist me because I need to do a swim swap ASAP

Good day. Cell C Bela Bela are one of the most useless branches that I ever seen.
My wife went for a contract as we are for more that 10years Cell C prepaid customers.
We went on Saterday 17/08/2019 to the Bela Bela branch and had all the document. The the consultant checked everything and said my wife qualify for a contract and she took the papers. The suddenly they complain with the marraige certificate and said we need to get a new one.
So today 19/08/2019 we went to home affairs and got a new one. We went back to the branch and all were fine untill the saw the bank statement. Then suddenly that is a problem because it was not correct in her eyes but Saterday it was. Now the problem are that the bank statement shows 4 payment of the salary in a 6months statement.

And also when asked about the special they have they suddenly dont run the special anymore as they dont have stock and wont be able to stock before the special ends.

I get the impression that the branch dont want to help customers and if they do they only want to sell certain contract so that they can get more commision on the deals.
I will not take out any contract with Cell C anymore and would also not support the branch anymore as they dont have propper trained staff to sell their product and are very unhappy with Cell C service I have recieved.

The head office or someone can get hold of me at [protected]@warmbad.co.za

To Whom it may concern
Hi am very upset with my treatment from Cell c today. Due to unfortunate circumstances I had to cancel my cell c contract after my contract ended in June. I was with cell c for +- 20 years. I was certain of my decision but was convinced by your well trained consultant that she would give me 2 months free subscription to rething my decision. After 1.5 months I decided to go on to prepaid. I phoned in today-17-08-19 to cancel, and that is when my nightmare started, or should I say the runaround.
I was asked if the consultant initially mention to me that if I cancel I had to that I had to pay 2 months subscriptions. I was not told and ask them to check the recording. After putting me on hold for a few minutes, I was told that it was mentioned to me. I refuse to take this explanation and requested a copy so that I could get legal advice. They requested me to go to my nearest branch so that I could listen to the recording. I stressed that I wanted a copy so that I could send it to my legal adviser. I then went to the branch only to be told that the manager could help me and he was out and I must return in 2 hours. I phoned the consultants from the branch and was told that I would not be able to get a copy as I needed to liase with there legal department and she requested my e mail so that their legal department can get hold of me. The e mail was given telephonically only to be told that the it was not valid for my lawyer. I phoned the manager only to be told that she was on lunch and she would contact me in half an hour. After 45 minutes I phoned again and she was still unavailable so I spoke toTrisha. She told that she contacted the store and they said I did not come to the store. I was lost for words. I could not believe that this was happening. Trisha asked me to go back to the store and she would phone me in 20 minutes. I went there but she did not phone me.
This is not the way cell c treat there customers
I hope my complaint is given your urgent attention and that someone can help so that I could get closure.
Extremely stressed and unhappy customer.
Selvan Chetty
[protected]

I would appreciate it if I could be furnished with contact number of one of the managers or better still the CEO of CellC who appears to be hiding away as no one can furnish me with his number. I await your response, Desiree Spies

oh! by the way when I asked to speak to the CEO of the company it was said to me by Mercia that he has more important things to deal worth rather than something like my problem.I do not wish to expose my problem here, as I want to speak to someone that is capable to assist me asap. This clearly does tell me that I am not important enough as a client for Cell C, take note I have been a client for 10years now.

I have a contract with Cell C for over 10 years now. I have not been able to speak to anybody that is in a managerial position at H.O. since July 18 - 2019 in regards to getting a resolution regarding my complaint and problem. I have been put through from one deptment to the next and even to the business deptment, for goodness sake how awkward can it be to be proficient and help a customer at Cell C.

Here are just but a few names of people I have spoken to already and still no solution.

Gadija manageres in Port Elizabeth
Victor - Baywest Cell C
Victor from Baywest called in to Cell C HO with me at the Baywest Store because I have made so many calls from my landline. He spoke to a person with the name of Thoko, TPHD
Luzane - legal dept
Junior, and this was at the Business section, apparently I was put through to the wrong section - Junior 170719qjjmxr
Here are the numbers I have been given to call and seriously nobody could help me yet
084 135,
084 195
084 194 4000
I have phoned the technical department ' 0841555555' and spoken to Lepotang.
I have phoned Mercia ' 0841744211'.
i have spoken to numerous amounts of people from a number of departments, Teboho, Lebo Happy, Lesage. i am totally disgusted with this service, POOR to say the least.

I ran a credit check on myself about a week ago. Turns out that I have been blacklisted by Cell C

I am completely dissapointed at Cell C's Customer Service Agents, the way they handle queries.
my email is desiree.[protected]@gmail.com
and my number is [protected] - I have had to buy myself another sim card as to all this trouble Cell C has put me through.

Its such a pity I am in Port Elizabeth as believe me I would have been in your offices like yesterday already to tell you in person what I think of your service.

Let me mention something to you Cell C this problem will not go away by just ignoring my problem, this just once again proves the poor service you give to SOME customers.

I am a Cell C client for about 10 years now. If this is how they treat Customers, I will never EVER deal with them again. And will also spread the word that none of my friends and family should choose them as service provider.

Its shocking to see all the bad reviews on the internet, I cannot believe as to what I have read about people complaining, but I now can believe it because I am in the same position.

Its Friday! I hope I can be assisted asap.

Good Day,

I have paid Cell C the R599 which they required in order to process my order and have Fibre connected to my home on the 28th June 2019. After the money was paid i was informed that the installation will take 4-6 weeks by a company called SADV. Today is the 15th August 2019 and I still have not been contacted by SADV. Furthermore after calling Cell C on many occasions I am told that there is nothing further that they can do, I have to wait for SADV.

How does Cell C expect to grow in the Fibre market if their interaction and service delivery is so poor.

I would like Cell C to please refund my money as they have no priority to customer services/ relations.

Thank You,
Alvin
[protected]

Dear Cellc

My name is Thato Bamphitile, I am not happy with the service of cellc store in Lichtenburg.

I bought two products described as follows:

• Samsung J4 plus
Snug 800mah Powerbank LCD
Screenguard
Phone case

•Huawei Y7 2019
LTE with 32gb sd
Bg Audio Lite Plus Bluetooth

I have only received the following:
• Samsung J4+
Screen guard & powerbank

•Huawei Y7 2019
LTE 32gb sd

Those are the products I got instead of what was advertised. I have been visiting the shop several times and I even spoke to the manager but they keep on saying the products of the package are finished. It has been 5months now without receiving the outstanding products.

I am really not happy with the service and I am fed up. I can't even go back to that cellc shop because they lied to me so many times.

I hope to hear from you soon.

Regards
TTJ Bamphitile
[protected]

Good day,

On the 16th July 2019, I upgraded my Cell C contract at the gateway store. The consultants name was Dhiraj Dularie. I received the phone however the deal came with accessories which was not in stock. I was told that i will be contacted once the stock was available. To date I have received no feedback. I followed up by email however no responses have been received. The agreement number is [protected].

good afternoon

on 28 of June 2019 cellc deducted R400 using two P30 cell phone that where taken on contract under my name which i have no knowledge off.
on the 2 of August 2019 they deducted R1217 again from my Account.
i lodged a complain with Sifiso from Cellc Ermelo and he said they are still investigating i request that may any one fro your side please intervene in this matter because it will affect my credit record

i request that the two contracts should be cancelled
thank in advance

I have 2 contracts with Cell C which were due for an upgrade but when I went through my statements in July I realized Money was being deducted from my account by Cell C which I was not aware of. I went to their branch in Galleria only to found out I had made an upgrade in March and I denied knowing that upgrade as I wasn't aware of such, I was then told to do an Affidavit and bank statements and send through so they will try to solve the matter.

Its been 2 weeks since all the above has happened and the only feedback I received was that I am going to be called in 2 days but it has not happened and when I call I am sent from Pillar to Post without getting any information about the case. I am told its under investigation and I ask where ab? as well I receive no answers as they have no information about it only the Fraud or Legal will be able to assist I am then given a number of which there is no answer.

Can someone assist with the return of my money and after that's been done Cancel these Contracts.

Reference Number: [protected]

Cell C is the most useless and unprofessional company i have ever displeasure of dealing with.
I have a contract with Cell C for two mobiles however the one " [protected]" I have not been able to speak to anybody since Friday 02 August 2019.
I have phoned the technical department ' 0841555555' and spoken to Lepotang.
I have phoned Mercia ' 0841744211'.
I have phoned Fikile ' 0841744211 as well as 0747433107. And spoken to her exactly 8 times already. Fikile as promised on two occasions 1st time 8 Aug 2019 & 2nd time 13 Aug 2019 to phone me back and i am still waiting. I have spoken to Thobani Zakwe on Thursday the 08 Aug 2019 at 09:20 am who assured me the problem will be sorted out by the close of business on the 08 Aug 2019. I have phoned and spoken to him on the 12 of Aug 2019 and he informed me that the IT department is busy sorting out the problem and that is should be sorted out on the 12 Aug 2019. He also assured me that he will phone me on the 12 of August 2019. However neither of the above has happend.

This Cell phone is used by me for my Guest House and would hate to think of how much business I have lost in the last 11 days. Is cell c prepared to compensate me for this ?
Furthermore I want on [protected] the contract to be cancelled with immediate effect BUT NOT ON [protected].
I would appreciate it if I could be furnished with contact number of one of the managers or better still the CEO of CellC who appears to be hiding away as no one can furnish me with his number. I await your response, Charles Featherstonehaugh

On the 20th of July 2019 a debit order of R1 087 was returned by my bank due to insufficient funds. I immediately made an EFT payment to Cell C on 25th July for the amount of R1 087. I e-mailed the proof of payment as requested to the "Proof of Payment Department" as well as to the customer care department. On the 25th of July Cell C deducted another R1 000 from my bank account. I informed them about it by means of numerous telephone calls and e-mails. Up to date this issue has still not been resolved. I have been a loyal customer of Cell C for many years and I am appalled by the way that this matter is being handled. I am at my wits end. When I phone they put me on hold for the contracts department and then my call is cut. I need a supervisor or manager of the contracts department to contact me to resolve this matter. I will definitely not renew any of my contracts with Cell C in future due to the poor service I have received from them. I have received
various Reference numbers to my numerous e-mails ([protected] Incident [protected] refers) All I am asking is that they refund me the R1 000.00 they deducted from my bank account on the 25th of July. How difficult can that be.
Francy East [protected] 4)

Cell c legal department urgent request for a call back
Alisha a | 06 aug 2019, 15:16
I am very disappointed in the service, I am well aware of my account being in arrears, due to I was unemployed but I still contacted cellc customer service, to make arrangements in paying my account. june month end I tried doing payment via eft but using my cellc number or id number as reference it didn't allow me to pay. I contacted cellc they said I will received and sms with the reference number, nothing came through. the amount outstanding r1900.00, I have been trying to contact cellc ever since june till now I have found no joy, I have visited cellc store twice now they asked me to send you guys an email. they then gave me a number for legal * 601 called this number numerous if time very hard to get through, just for a reference so that I can make a payment. finally got through to legal to took my information and gave me the amount of r2800.00 which is not fair. I am still awaiting the reference number so I can pay. please advise how to go forward, I have made too many contacts and I can't wait anymore.
Contact me on [protected]
I want to make payment asap

To whom it may concern,

I'm wondering if you can help advise me what to do next?

About a month ago now I started having an issue with my router. When I contacted you, you informed me that the tower in my area which is giving the network access was turned off therefore leaving me with no internet and I still have 14 months, now 13 more months of the contract.

I asked you guys to please give me an ultimatum as I refuse to pay for the next 14 months for a service I am no longer receiving. You keep saying you will get back to me but its been 2 weeks since you told me about the tower being switched off, which I was not informed of until it had already been switched off! I have now paid for another month of a service I am no longer getting and you are not giving me any options to continue the contract?

I have since tried to plug the router in, in a different area and still get the same issue of no network access which now means that the router is not working not just from the tower being down as the router still has no internet access in a different area with a different tower. When I asked your company about that issue now they just said they would get back to me and still nothing has been done about the issue.

Please can someone advise me on what my next steps should be as I refuse to pay for a service I am no longer getting and you refuse to let me know what my other options are?

I have tried everything and no one at the company is helping me sort the issue out?

If you continue to ignore my issue and even acknowledge my problem I will be taking you to court as this is actually just ridiculous now and the fact that no one is willing to deal with this issue is so unprofessional and I will be mentioning this to every 0erson I come into contact with and I will be complaining all over Facebook and hello peter as this is not called for! You are taking my money so willing but will not help me with anything!

This is my last resort and if nothing is done now to help sort out my issue I am taking this to a lawyer to sue your company.

Please get back to me ASAP

I received a notification that my bill for the month of August totalled to R1025. I called the call centre to query an I was informed that I am being charged for additional data that is supposed to be free but can not discounted this month because of a billing system but will be credited in September. What?

I further proceeded to cancel my cellphone insurance with c surance where according to the policy wording the cancelation is immediate but was told I will be billed for the last time this month but there is no cover.

The service I have received thus far is shocking and disgusting.

I earlier today contacted Cell C on their Facebook page, to ask what the issues was with the data service connection problems that I'm experiencing as well as thousands of other users. Later to find that I have been ignored, how I know this is that an additional enquiry came in on their posts and it was answered by the Cell C representative. My enquiry on the other hand still wasn't answered, so I decided to investigate. I found that they representative was online constantly yet still hadn't responded to my enquiry, further more I had noticed that all African clients were answered within 10 minutes where as Caucasian clients had to wait anywhere from 10 minutes to having no response at all (like myself) so clearly it's an issues of race as well. I am livid by this, my well being and work is affected since I can't connect to the Internet to make bookings for my client, they cannot help me or give me an indication as to what's the problem so I'm completely in the dark. I've just renewed my contract and now I'm getting now service from the contract of company, this is gross negligence and a breach of contract and will exercise my right to cancel it at no extra charge or fee because this is unacceptable.

I have absolutely no signal since Friday the 9th of August. I don't know whether it's due to a fault on my sim card or something else. I tried everything I could think of to fix it. I restarted my phone several times, I even wiped my phone. It still doesn't work, and now I can't use Whatsapp, since I need a verification code, and I can't get any SMSes. I am very angry to say the absolute least, and I would appreciate some feedback from you. If this problem continues I will find another network provider.

I recently did a sim swap for both my contract lines because my phone got lost, however I was initially informed I'll be charged R50.00 for each sim for the swapping. One of my lines was deactivated, when I called in today to activate the line, I was told there'll be an additional fee of R115.00 that will be debited due to the activation. I find this to be unethical because I'm already on a contract not prepaid, so why do I have to pay activation fees let alone being informed on minute 99 before activation about this fee. Totally disappointed with Cell C's way of doing business, cant wait for my contract to end.