Cell C
Reviews and Complaints

My accounts was at attorneys and i finally settled the account, however the attorney can't send me a letter cz it's closed and cell c has my payment, so I tried contacting cell 4 times in 2 days, and waited over 46minz everytime, with no ansa, the service for money to pay you'll is execllent, but after service for us is horrible, I have no words, I will also upload this to face book and tell all my friends and family, I will thereafter, boardcast it on ECR to Wendy Nola.

Thank You

i HAVE logged a Contract Dispute with use for a Fraudulent contract taken with use by someone else who has stolen my identity
I informed you on the 6th of June about this but you still keep taking money from my account

* Firstly i want to know where you got my Account details from
* secondly i need to know why you still update on Trans-union things which you are investigating But Updating Incorrect & false information about a Consumer at Trans-union, I can actually Sue-You for that

Please Sort this out because you keep telling me the same thing of you still Investigating My is : [protected]

We have tried moving our debit order to the 2nd with out luck ...now this month received sms account in arrears because debit order did not go off but there is more than enough money in the account ...phoned them they do not know why debit did not go off..tried changing debit dates again she can not help us.. what de hell why does Cell C employ idiots
We will never take out contract with Cell c and will let people know any way possible not to use Cell C
Melanie Harrison 083 654 7317

My name is Nigel Minnies, ID number [protected].
I cannot even remember the cellc number as the cell number has not been operational for over 7 months.
I just want this contract cancelled and your lines are terrible. No personal touch, one cannot get to speak to an agent/consultant.
Please cancel so I do not have to pay for this month of July 2019.

Regards
Nigel Minnies

Hi

I have had a contract with cell c for the past 20 years.

Due to some financial difficulties i could not pay for 2 months...

received a message from cell c that number will be disconnected 30.06.2019...paid the account in full 01.07.2019

being told that the matter is with legal department ... been trying for the past week to reach legal department ... no luck...

i need my number reinstated !

can someone please contact me

I have taken out an online contract with cellc in April last year(2018), i had recieved my handset with a starter pack .

Within the first 5 days of recieving it, the handset calibration was not working properly, i had complained, sending back the the entire contents of my contract, apon recieving the second handset with no sim, i was disappointed as this unit, the ear piece speaker was not working

I had complained numerous times, being put on hold more than 30 mins at a time, call centre would put me through to retentions, and by that time i would have the calls cut on me, one of the call centre had made a suggestion to drop of the handset at one of their nearest stores, i got a reference number, and up to today have not got any reply from them as to what is happening with my account which i have been paying for

I have reached a point now, were legal action seems to be the only way forward, i know now that nothing will be done even though numerous reversals was done on my account and monies would still be taken from my account

If anybody at cellc cares there is a number you can call me on, but if u going to waste my and your time giving me grief and not my money back, please dont bother

SS Murugan
[protected]

I have been trying to get paid up letters for years from Cell C, my life is at a standstill because of this. Can you please provide me with these paid up letters I really need them I do not know what one has to do in order to get assistance from this company, honestly service is none existing at all. My details are as follows:

Mr Vusimuzi Phewa
Id Number [protected]

Cell C [protected]
Cell C [protected]
Email address: [protected]@gmail.com

Please help

I pay for my contract monthly however note times than not I am unable to connect to the internet because of poor or little signal. I think it is so unfair to pay for a service monthly and not get what you are paying for. I have to use my vodacom sim card to access the internet and emails. I want to cancel my contract, I am not getting what I am paying for.

I've just recharged my account with two R10 vouchers (R20)...and received R40 bonus airtime(R20 any-et bonus airtime+R20 on-net bonus airtime)
The first R10 voucher was to pay my R4 debt to cell c, After recharging the second voucher I tried buying data bundles(1Gig nite-bundles), But I recieved a message from cell c saying my transaction couldn't be processed.

As soon I tried checking my balance all my airtime was gone, I was left with bonus airtime only...even though my mobile data services was closed and no calls were made but still my airtime vanished

Hi

I took out a contract with Cell C last year in August. I was told its an all inclusive package that consist of limited free minutes, certain number of sms's and mms and 3GB. Total of package was R990.

I'm not told that my package is actually an open line and that my calls and data usage is billed extra from the normal package. My monthly payments now range from R1300 every month which I didn't sign up for.

Can someone please contact me to explain why my package has changed?

Acc nr: [protected]
Cell: [protected]
Jacelyn Kok

I'm struggling to get an itc number for the following number [protected] since 23 April 2019 the consultants name Sasha at Cell C Northern Cape Mall in Kimberley. On the 14 June 2019 the consultant assisted on following up and it came to the attention that Sasha hasn't done anything. Bradley informed me I'll receive the ITC number by Wednesday or the latest Thursday 20 June 2019 I'm still waiting. I've been told it takes 48 hours to get an ITC number but it's 2 months now I'm really disappointed. ID: [protected] WT Louw contact:[protected]

I am Heyla Louw
[protected]@gmail.com

I cancelled & STOPPED all Contracts, I had with CELL C prior to us emigrating from South Africa.
I contacted CELL C, before we left, asked what I need to pay to PAY & Close all contracts. They quoted me, I then PAID R4 765.00 - 12March 2018, Emailed PROOF of Payment to: proofofpayment@cellc.co.za, using REF Recipient: [protected]

An entire Year all went well. - I was under the impression - ALL is stopped !
TO my SURPRISE, After 1 year, I saw CELL C just RANDOMLY started DEBITING my FNB Account in South Africa monthly.
I tried everything - I have asked the BANK to reverse the direct Debits, each time at a cost of R20 per transaction (that I need to pay). NEXT month its the same old story over & over again.

FNB says they can do nothing about it! I am trying to phone CELL C from Holland - can not manage to speak to anybody who could help me. !

I am so Frustrated - Money being STOLEN from me by Cell C.
Cell C uses a different Reference every month so the Direct Debit just keeps on going off.

PLEASE HELP ME!

[protected]@gmail.com

I have been trying to call your useless customer care and I don't know how much airtime I've spent in trying to get hold of your legal department with regards to my contract. It is very frustrating to try and resolve an issue with you guys. Can someone please call me on this number: [protected]

It is alleged that I have an outstanding amount with you guys and in my knowledge the contract was cancelled and I don't have any outstanding amount due to you, and this is giving me a bad credit score such that it is difficult for me to acquire credit and this is very unfair to me to suffer due to your incompetency.

So I lost my sim card a few weeks ago and I have been trying to get a sim swap done, but I seem to be getting the information incorrect and the sim card I was using is registered in someone else's name, however I been using the sim card for over 5 years, so when I spoke to a rep at the call centre I was advised to do an affidavit and go to the nearest cell c store, which is what I did however I was turned down, I then spoke to a team leader by the name of Mthokosizi when I called again and he advised me that the branch can definitely help me if I have an affidavit, so again I went to a branch and then spoke to a manager by the name of Magdalene at Gateway and she turned me down, I asked for a way to escalate the matter and she gave me a bogus number for the KZN head offices which just rings and rings, so now I am stuck because I used that number for a number of important things such as business and banking but now I have to go through the admin of changing my number because everyone refuses to help.

More than a year ago we took out a cell contract and before anything could be activated my fiancé got attack on the plot we live and that phone got stolen. A case was been open at the police and submit on multiple occasions on requests of different people from cellc and cellc surance. Everytime they come with a story, first feedback was after 3 months. In the meantime i pay for that contract and insurance... Last feedback was bad and the person calling was very rude and unprofessional. My fiancé was traumatized and really no need for you to traumatizing her further. She went without a phone for almost a year. We were mislead and scammed by cellc surance. Keep in mind, a negative response to this complaint will lead to negative reaction. Contract are almost finish and you cellc surance and cellc treated us very bad regarding this matter. Point is she got attacked and phone got stolen before activation. Correct steps was taken from our side and cellc and cellc surance failed against their own rules and regulations ... The question arises, is it because im white that you treat us like that and let us pay you to promote your unfaithful business? Take note, i will place this story worldwide in the media if you contact me and held me on a line like a fool for months again, or be rude to me again. I request that these issues been resolved in a respective and positive manner please?
Regards
[protected]

Hi, I am not happy with the service from Cell C.
I have admitted my fault by not double checking the account number when I had to pay my account for May 2019 and the money went to Cell C Technical Department, therefore a case was opened but I never got feedback until I called and they said it has been resolved but when I received my bill for June 2019 it was R702 and I called and they said that I am in arreas because I haven't paid for May 2019.

All I ask is for the money to be transferred to the correct account because now its affecting my bank account by having a minus. Also I have sent the proof of payment for May 2019 countless times.
Can this please please be resolved. As I have said I should have made sure that I was sending to the right account but I only realised that when I got home from the bank, and I explained to the agent that it was a mistake because the account numbers look similar.
I sincerely hope that this issue will be resolved.

Name and Surname: Turffaney Makapela
Cellphone number: [protected]
I.D: [protected]
Email: tw.[protected]@gmail.com

Below I have attached proof of payment for May 2019 and June 2019.

Regards.

Referal no: 125432. I applied for an online data contract which was advertised as R129 for the following: 10gb day and 10gb nite + 10gb promo day and 10gb promo nite + 10gb extra gigs day and 10gb extra gigs nite. For last 2 months I only received 10gb day and 10 GB nite. I have made numerous calls and sent many emails to the call centre and also have many call ref nos. This is not what I signed up for. I would for the online deal which I applied for to be honoured.

Hi

I would like to have more information on the account still reflecting on my credit report. According to my knowledge this account has been cleared and closed.

ID NO. [protected]
Contact details:
Dain Olivier
Address: 1st Floor, Ent 1W2 Absa Towers North | 180 Commissioner Street | Johannesburg, 2001
Office: +[protected] | Fax: +[protected] |Email: Dain.[protected]@absa.co.za

I called my CellC data contract via their call centre but am very disappointed because they keep on deducting some money from my account and loading data almost 2 months after the data contract expired. The CellC team seems to be very slow in effecting submitted requests and very unrpofessional! The message from CellC with the number in question is below

=================================================

Your Cell C SmartData 1GB TopUp contract on [protected] ends on 2019/04/11. To upgrade, visit a Cell C store, call 084 143 or go to www.cellc.co.za
If you don't upgrade or cancel your contract, it will automatically continue on a month-to-month basis; any discounts & promotional
value will no longer be applicable. Visit www.cellc.co.za for T&C's. Cell C

On Monday 3 June 2019 I got a call from an agent from Cell C promoting a data bundle offer - 10 Gig for R89-00 pm or 20 Gig for R129 pm. I opted for the 20 Gig - R129 pm on a month to month basis. The sim card will be send via courier to me. When I received my contract today the deal is for 10Gig data - R129 pm for a period of 24 months. Not what was discussed on the phone. Tried to contact them to speak to a manager - no luck. This is fraud. I want confirmation that NO debit order will be deducted from my bank account