Cell C
Reviews and Complaints

Hi
I have been trying to get a hold of Glocell I am unfortunately unable to get a hold of any of their numbers on the internet [protected]. Glocell's customer interactions have been extremely poor and their service levels are non-existent.
Glocell adopted a contract of mine from Altech Autopage .This means that i didn't select them by choice.
Since he contract moved from Altech Autopage to Glocell they haven't been deducting the monthly fee.
I have an outstanding of R7000 where they got that amount from they alone will know.
My contract has been expired long ago they don't deduct but yet every month when I check my ITC Report the amount increase.
I would like someone from the accounts department to give me a call about this amount and I need to cancel this contract asap.
Number in question is [protected]
My contact details [protected]
Thanks

I recharged my phone no [protected] with r100 on sunday 30/10/18 after the recharge I got the massage that "you did not rica this number please rica first before you can apply for any services. I then went and bought a new sim card and provided all rica documents to the store. This morning I requested a sim swap which was done. But I still receive the same massage. Can't make any calls or send massage from this no.
I have been using this sim card for over five years now. My problem is that cell c told me that I should go back to the store with the same documents to ask for rica. I need help I would rather prefer a reversal of the airtime I currently inserted on the sim and have the number closed

I called Cell c this morning spoke to a consultant his name was / is Andrew.
On monthly bases I get 120 minutes, 120 sms's and 1G of data, however this month I only got the sms's and the 1G of date on [protected]. While explaining to the consultant he told me that I used my minutes yesterday calling a 081 number which I assume would [protected] that would be my husband and he says I spoke to him for 119 minutes. Which obviously denied, he said I must check my call history which I did while speaking to him and there were no such records.
He then said that according to his records or computer the minutes were credited to me and that I spent and am not looking at my call history, which really upset me that I'm now being accused of lying then calling my service provider claiming things that aren't there. Another thing why would I not be working and spending so much time on one call, these minutes usually last me close to a month now all of a sudden I'm spending them on one day.
SIM 1 - [protected]
Sim 2 - [protected]
The 081 number is for Ayanda Jikela on the screenshots.
For more details call me on either of those numbers

Thank you,
Bonisile Ndlangamandla
[protected]

I have been calling for days now, Jenifer form the upgrade department caused this problem in my life, Shamona the team leader from the upgrade department PROMISED to sort it out, now 5 months later the problem is still there and I was handed over to legal department. I have been calling for days now and can reach the legal department at all. I have been put on hold more time then I can dream of.
What`s wrong with Cell C? Why are they doing this to the consumers, don't they realise at the end of the day, that they are also consumers.

Good day, I handed my phone in at the Musgrave Branch in Kwazulu Natal Durban on the 3 September 2018, Claim No:7581Cell No: [protected] with Asondo Ndlovu and I have logged a query with C-Surance on the 13 September 2018 Ticket ID: 114494 which they said indicated that they would get back to me with in 14 Business Hours, to date I have not heard from either of the above mention. Please can someone get back to me ASAP.

Every time I have gone to the Galleria Branch in Amanzimtoti they have just told me I must contact the insurance company directly not offering to contact them on my behalf from the store or offer any assistance whats so ever, I have tried calling the number which just rings with no one answering. Please can some contact me on [protected] urgently so I know what's going on.

Please note that this is not actually a complaint.
I, sister of Cathrine Swan Van Zyl, disclosed Cathy's demise to CellC at Vredenburg Mall shortly after she passed away in July. Certified copies of her ID and death certificate were provided.
For some unbeknown reason the system had never been updated, with the result that threatening sms's were received on Cathy's phone until yesterday.
A very kind lady from your legal department called and after I had explained the situation, she sent a message giving me two email addresses to forward the details to. Unfortunately I accidentally deleted the message.
Please could you provide the correct email address at your legal department in order to notify them and include the relevant documentation.
With sincere thanks and kindest regards
Petrina Muller
[protected]
[protected]@gmail.com

Since having Cell C fibre I have had endless issues with the connection. I am paying over R1000 every month for a service that has never worked properly. I have asked to cancel my contract to which I was told I could not even though Cell C is in breach of the contract by not providing a 24 hour internet service. I have asked for a technician to come to my house to which I was also told that all problems are to be resolved over the phone yet it is on my account to my cell phone to phone cell c technical support. Cell C is fraudelent and do not keep to their promises.

I called in to ask them to check out my nokia 3. It was taking long to switch on after it charged. Ram picked up my phone. It was not bubble wrapped. I had no cracks. It had a screen protector on. Then today 26th I get feedback to say there is quote for screen repair. I'm baffled as to why. I send my phone for another reason. Then technician responded again. The phone doesn't want to go on at all due to the crack. I mean seriously. He never even checked the phone properly. The handset was taken out 17 dec 2017. He says its not covered as it's physical damage. I'm no idiot here.. My ref no is ccd292515. Please assist urgently. I have called the repair division and got a reply, all management was in meetings. Thanks. When I pay my account I can't have such lame excuses. There should always be a team leader to assist. My nbr is [protected]

In September I signed up for the free installation and 3 month free subscription wifi offer with Cell C. A little over a week ago the router from Cell C flashed red and stopped working. I called Cell C technicians who could not help me and rather advised that I should take the router back to the store for repairs.

I then spoke to their agent who signed me up but she keeps promising to help me but never does, I called SA Digital who provided the modem and they were very helpful and said that everything is working fine on their side.

I haven't started paying for this subscription and if this is the shoddy service I am receiveing I am seriously considering cancelling it and opting out altogether.

Very Frustrated!

Ive been trying to call for days and im placed on hold till the call ceases. Please assist all i want to do is pay my damn accout! i will never use cell c again.

I just checked their reviews and apparently they do this all the time so im completely baffeled as to how they have'nt resolved this issue yet.

Cell c how do you expect us to pay out accounts if you wont even answer our calls each day that goes by is money added to my accout and who on earth do you expect to pay that.

Stop rippig us off and come up with alternative methods if your old way of doint things is clearly! failing.

I just want to pay my account

On the 14th of September 2018, I purchased a Cell C Summit prepaid phone from Cell C Norwood mall. Soon after switching it on, I realised that the GPS did not work.
I returned it the next day ( 15/09/2018). I was told that it would take 15 days to repair !
I then asked for a refund but I was told that they could not do that.
To make matters worse, Cell C offers 1gig free per month for 12 months on the purchase of the phone ( only activated when loading R50 air time per month). I loaded the R 50 rand as the fine print advised ( 48 hrs to activate), and 2 weeks later, I'm still waiting for the promised 1 gig .
After several visits to different cell c branches, several phone calls to their call centre, all I've learnt is that Cell C's staff have no idea of the products they sell. Not one of them knew about the promotion ( 1gig for 12 months).
How can a company like Cell C sell such a sub standard product as well as run a promotion without informing and educating their staff ?

I, Pieter Johannes Bruwer, have 3 contracts at Cell C.
I upgraded 2 of my contracts recently with 2 conditions:
1. The Cellphone has to have a radio
2. And dual sim
Thereafter we were recommended to consider Samsung A6+ and/or Hauwai. I chose 1 of each. The phones were in my cupboard for the past month as I first wanted to buy the accessories, screen protector, screen cover. I recently purchased it. On Monday night, i did the simcard swops and when I wanted to move from the old phone to the upgraded phone i discovered that the A6+ ([protected])do not have dual sim. No need to explain my unhappiness. I was advised by the Soneike branch that i need to discuss this with the manager at the branch i did the transaction. My wife phoned the Tygervalley branch before hand. We struggled to get through. We phoned the 2 numbers on numerous occasions. Eventually when we got through, we requested to speak to the manager, they informed us that he has just stepped out and we had to phone back in 5 minutes. When we got to the store we requested to speak to the manager, they called him from a room behind the service desk. He came out of the room. He looked as if he was sleeping. He looked in an extremely bad mood. He was standing with his hands in his pockets. We explained our story and i must say his response was extremely disgusting. He explained the process and then he left for the room again. When i asked another question, the consultant had to go back again. The manager did not even come back and explained. He sent the consultant to reply. We were extremely disgusted in his behaviour. The other problem we have is because of their incorrect information, we had expenses for the screen protector and screen cover that will be wasted.
I have sent this mail without feedback
I have not received any feedback wrt the progress of my phone.
When i phoned today i was informed that the phone has not left Tygevalley store since 18/9/2018
It is very poor service and i am disgusted in the service received
Please we hereby request your assistance in this regard.
Kind Regards
Pieter Bruwer

i had been retrenched from work and cellc had called me to inform me about my arrears and i had explained to them that i will be getting paid out in July or august and i will be pay for all backed up debit orders, however my sim card was DE-activated with out my knowledge i had only found about this when i had contacted them to make payment for my contract, since then i have tried to sort out but i haven't been getting any where, i had been with cellc for the last 5 years and this kind of service is not acceptable

I have been trying to cancel my contract and I am not receiving any help. I went to cell c store in Mpumalanga Ilanga mall to cancel my contract, I spoke to one of your agents named Shekiena on the phone and promised to cancel it and offered me a R29 monthly package. To my surprise on the 1st of September I received airtime. I called the cancelation department on the 3rd and queried the airtime and they transferred me Shekiena again who apologized for not canceling it and clearly stated that it was her fault and promised to do an immediate cancelation. She then told me that the last debit will be around R162 this month and on the 18th she will send the 29 package in my phone. I then received a statement stating a debit amount of R405. I called Yesterday at around 9 am, I spoke to one of your agent and promised to do an immediate transfer and will call me back but he never did. I then called again around 3pm spoke to someone else who promised to listen to the recordings and then call me but she never did. Today I called again and I was transferred to Busi a team leader or Manager from KZN so I was told, who promised to fix it and call me before the end of the day but she never did. I then called again spoke to a guy called Jabu and said he will send an email to Busi then she will call me before she knocks of but she dint. CAN SOMEONE PLEASE CLOSE THIS CONTRACT FOR CRYING OUT LOUD... AND I DON'T WANT YOUR R29 PACKAGE ANYMORE...

I have been trying to cancel my contract, and no one has been helpful at all.
I paid the settlement amount of R1509.42. I was told to make that payment and call after 2 days, of which I did so that my cancellation can be processed. I am so annoyed with cellc and honestly wish that I could have take my current contract elsewhere. Your service is pathetic.

I am getting tired of calling and requesting the same thing with no assistance!
I would not recommend anyone to cellc based on the experience I got from you.

We were hijacked, its been a mission to have a sim swap done, seems all the agents working there has some kind packed. If you keep on calling they transfer you from pillar to post, 4 days later you still in the same position.

The agents are very ill mannered, and has no customer relationship skills. Mark the CEO should invest in having all of them trained.
The network is the worst, the service is even more bad.

i know the data is cheaper, but to be treated like this is [censored]...

I am currently in Mozambique. I have been a loyal client of cell c for many many year with sometimes up to 4 contracts. Due to the fact that I am working out of the country, I only have 2 contracts now, which is used by my parent.
One sim card got lots and they bought a new one which I need to do a sim swop on. Since I cannot get through to Cell C from Mozambique, I send an email requesting a sim swop, with the number that needed to be swopped as well as the new rica serial no of the new card.
I was then informed that the number does not have roaming on it and that I needed to complete a form - this is not what I have asked for.
Then I was informed that I needed to contact Cell C (with the number), which I am unable to do. I was also informed that they can not call me, because they can not make international calls. I need this sim swop done. If it is not done by Friday end of business, I am taking my business to Vodacom.

I must say, I have NEVER been so disappointed in the service of Cell C and now that I really need assistance, no one is able (of willing ) to assist me.

My tel no in Mozambique +258 [protected] if someone in Cell C is able to call me for confirmation.

I think that as a valued client I can expect a beter level of services.

Awaiting your urgent reply.
Thank you
Regards
Adele Kriek
ID [protected]

Please see attached mails

Hi Ruth
I am at the point where I am going to cancel all my contracts with Cell C. As explained in my previous mail, I am in Mozambique and are unable to get through to your support desk, that is why I am emailing.

Is it so difficult to do a sim swop? Maybe Vodacom will be a better option?

Please note:
1. I do not want roaming on the card - the card is used in SA
2. Your number does not allow me to contact you from Mozambique
3. I need a sim swop on cell c number [protected]. The new sim cards' Rica serial no is [protected]
4. My ID number is [protected]
I have been a loyal client of Cell C for many, many years, but if you are unable to perform this request, please let me know and I will change my service provider to someone who can actually assist me without an e-mail war.

Thank you
Adele

From: Cell C Business Exclusive [mailto:[protected]@cellc.co.za]
Sent: Tuesday, September 18, 2018 9:21 PM
To: Adele Kriek
Subject: FW: Sim swap:[protected]

Good day,

Thank you for contacting the business support desk

Please contact our customer service for further assistance 084140

Regards,
Ruth

.[protected]@cmcra.com]
Sent: 18 September 2018 01:26 PM
To: Cell C Business Exclusive
Subject: RE: Sim swap:[protected]

Hi Doreen,

I did not ask for international roaming, I asked for a sim swop. This number is being used in SA and the card is lost. Please do the sim swap on the number on my previous mail with the new rica number in my previous mail and let me know when it is done, please?

Thank you
Regards
Adele

CELL C BUSINESS EXCLUSIVE

www.cellc.co.za

This email and its contents are subject to our email legal notice which can be viewed at https://www.cellc.co.za/cellc/static-content/PDF/Acceptable_Use_Policy.pdf;jsessionid=YGp7hq1XLh1hT0hv8QknT1zM4YWM0FJ5PSddYpJ6t4nWg1yGdFTQ!-[protected]!NONE
From: Cell C Business Exclusive [mailto:[protected]@cellc.co.za]
Sent: Tuesday, September 18, 2018 12:37 PM
To: Adele Kriek
Subject: RE: Sim swap:[protected]

Dear Adele

Thank you for contacting the Business Exclusive Desk.

Kindly be advised that the below number doesn't have international roaming activated on it and it won't work abroad if its not active.

Please see attached international roaming terms and condition, please sign and revert back to us.

Regards
Doreen

CELL C BUSINESS EXCLUSIVE

www.cellc.co.za

This email and its contents are subject to our email legal notice which can be viewed at https://www.cellc.co.za/cellc/static-content/PDF/Acceptable_Use_Policy.pdf;jsessionid=YGp7hq1XLh1hT0hv8QknT1zM4YWM0FJ5PSddYpJ6t4nWg1yGdFTQ!-[protected]!NONE
From: Adele Kriek [mailto:Adele.[protected]@cmcra.com]
Sent: 18 September 2018 06:48 AM
To: Cell C Business Exclusive
Subject: RE: Sim swap

Hi Daduwele,

Thank you very much for your help.

The number is [protected]. I have already a sim without rica. Rica serial no [protected]

Please let me know as soon as possible how you can assist me.

Thank you
Regards
Adele

From: Cell C Business Exclusive [mailto:[protected]@cellc.co.za]
Sent: Monday, September 17, 2018 10:07 PM
To: Adele Kriek
Subject: RE: Sim swap

Dear Adele

Thank you for contacting Business Support Desk

Kindly provide us with a cell phone number that you need to do a sim swap for?

SN:[protected]

Regards
Daduwele

CELL C BUSINESS EXCLUSIVE

www.cellc.co.za

This email and its contents are subject to our email legal notice which can be viewed at https://www.cellc.co.za/cellc/static-content/PDF/Acceptable_Use_Policy.pdf;jsessionid=YGp7hq1XLh1hT0hv8QknT1zM4YWM0FJ5PSddYpJ6t4nWg1yGdFTQ!-[protected]!NONE
From: Adele Kriek [mailto:Adele.[protected]@cmcra.com]
Sent: 17 September 2018 02:43 PM
To: [protected]@CELLC.CO.ZA
Subject: Sim swap
Importance: High

Good day,

I am currently in Mozambique and would like to do a sim swop. Unfortunately, none of your numbers are available.

Please assist
Kind Regards
Adele Kriek
ID [protected]

I have been trying to contact a Mrs Ramsamy at MMM Capital in vain to find out the status of my account that has been handed over to them for collection. I have been paying the account regularly and according to my own calculations it should be paid off by now, yet I have had no confirmation or any other correspondence. Where can I get a statement to see what I still owe on the account? Thank you.

I have been trying to contact Glocell via email for months now. The company has not allocated payments to my account and i want to cancel the contract but cannot get through on the phone and no replies to emails.

I need a recon of the account so that i can see payments made are allocated to the account. I would like to see invoices which i have not been receiving so that i can see what i am paying for.

In addition to this i would like to cancel the contract due to the fact that since the account has been handed from Autopage to Glocell the service is shockingly bad.

The line is disconnected / suspended and i am not prepared to pay for a service which i am not receiving

Terrible service

I was in the Cell C Shop in Hout Bay at the end of May 2018. The consultant Luke Nicolas told me about a monthly contract with Cell C for an LG phone for R185 per month, but if I signed the contract on 28 May, the contract price special for that day only would be R179 per month.

So I signed a 24 month contract with Cell C on 28 May 2018 for R179 per month. Instead of deducting the R179 per month, which is the amount that I agreed to, they have been deducting just under R185 per month.

When I phoned to query this, I was told that Cell C had a price increase on 1 July 2018, so they have put the price of my contract up.

As far as I am concerned, this is not the contract that I signed for 24 months. The contract price was supposed to be fixed for 24 months and Cell C can't just increase the amount that they charge me every time they decide to increase prices.

According to Consultant Aretha Hlako and Supervisor Lance Joseph, Cell C can just put up their prices whenever they want, irrespective if I have a 24 month contract with them or not. If I am not happy with that, according to them, I can cancel my contract with them, provided I pay them the fees for the next 20 months, which is when the contract expires.

Where are my rights as a consumer and how can Cell C just do whatever they want and charge me whatever they want, irrespective of what the signed contract that I have with them states?

R6 extra per month does not sound like a lot of money but imagine how much more extra money Cell C is making by charging every one of their customers with contracts an extra R6 per month?