Cell C
Reviews and Complaints

I was in cell c store today at around 1pm after I have called yesterday and the consultant told me that they will have a Friday special of Huawei PSmart. I was there to upgrade my contract and there was a special of Huawei P Smart phone for R219. After the sales consultant scanned the phone, she told me that the phone was no longer R219 but it was on it's normal price of R269 she then told me that the special was only for 300 first customers but the pamphlet didn't state that. Due to desperately I took it with that R269 but I'm not happy, can you pls take your phone and cancel my contract.

Date of Incident: 14th of October 2018

I received an SMS from the repair centre on the 12th of October to advise me that my phone was back at the place I booked it in for repairs which was Cell C East Rand Mall.
When I went there on the Sunday the 14th of October nobody could find my phone. One of the ladies was very rude (Busisiwe) and just said they don't get repair phones on Friday after I showed her the message received, if the phone was not sent back the message should not have been sent to me. The other lady that we helping me (did not get her name) said she would phone me back as soon as the phone was there but nobody did. I had to phone on Wednesday the 17th of October and still nobody could find my phone because the person that signed for it was on training. I was then told to phone back in the morning which I do not think is really customer service as I have wasted my own time and money phoning and going to Cell C with no luck. On the 18th of October I phoned again at my own cost to check if the phone was there after a couple of minutes being on hold I asked the lady to phone me back. The lady that assisted me actually phoned me back and finally my phone was found.

I am not happy at all about the way I was treated and that nobody bothered to phone me back to tell me that my phone was there. I wasted petrol, time off work and airtime looking for my phone and finally got it back a week after it was supposed to be ready for collection.

This is totally unacceptable and I will not be going back to Cell C East Rand Mall anytime soon.

Sonica

[protected]

Good day. I refer to my case no: [protected]

I had 2 contracts with cellc for past 2 years and was debited for these contracts
cell: [protected] [protected]
I upgraded and was told about a 3rd sim card - my query was that I never used the 3rd sim card as I never received or was not aware of it.
I was told that I cannot be refunded after agent request an affidavit
I am verrryyy unhappy and feel cellc needs to somehow compensate me as I have been paying since 2017 - what happened to all the dataairtime that I have been paying for. I feel cell c needs to listen to their clients - I do not want to proceed to HELLO PETER hence my attempt to contact your ombuds office
my contact [protected]

Good day.

On 28 september 2018, I went to the highveld mall branch to upgrade my contract. We then went over to the top up option - we asked the lady what will the fee be for this, and when will the new fee be affective, she then said end of october the new fee will come in place, and there is no fee for the upgrade (switching to the top up), I then checked my balance and saw almost r400-00 more than every other month. I phoned the customer care and spoke to benjamin - he said that is the fee for the "migration" of the contract I then explained to him what the lady said after which his response was "go sort it out with them I can not help," the higveld mall is our closest branch - also being a few kilometers away from my work or home. So now I must go there just to get no help once again? If this is the service from cell c please inform me how to go about on cancelling all 3 my contracts, as well as my husband's two contracts as this is not service at all. I lodged a complain on resolver last week - I received a response they will contact me within 3 - 4 working days - nothing up to date had been done about this matter. I feel this money should be deducted from the lady that said there will be no fee's regarding the upgrade/migration at highveld mall. I will not go back there for this matter as they do not give the needed customer care.

Please refund that amount on my account or send me the process of cancelling all our contracts.

Regards

Mc kriel
[protected]

Good day.

I have been pushed from pillar to post since the 1st October when I initially was given incorrect information by your team Leader Katlego Mohale.

He advised that the Shoutout bundle was no longer on promotion and it was discontinued. This was after I had purchased the bundle. I then went on to purchase 5GB For r400. After Not receiving any feedback on my query I decided to call back on 8/10. I was advised that I was credited with the 4GB Data(shout out bundle) and the 5GB which I had purchased, I was upset as I do not require so much of data and I was not advised that the 4GB was credited to me later on. I requested to speak with Katlego.

Katlego advised that he understands that there was an error on his path as he misinformed me and he would log a query for me to be refunded for the 5GB as I did not use it. He said it would take 24-48 hours. No feedback was provided until I called back today - 15/10. Today he has another version of the story and says he will log a query. Cell C's Service has been terrible over my last few encounters.

Kindly deal the matter ASAP. Katlego said I would receive a sms with the query number but I still haven't received anything.

Will I need to resort to Hello Peter in order to get my refund? My time is being wasted each and every time I query. I have called in over 3 times regarding the same query which is now going on for 15 days….

Disappointed Customer
Naazneen Allie

good day. more than a month ago a had a complaint where we took my daughter's phone to Zevenwacht mall for repairs. There the lady said she cant help becuase of a system problem. I laid a complaint and was called by one of your guys. He said the problem will be sorted but up till now no problem has been sorted.

We took the phone to Soneike Mall the same day. Was helped by Nikki-Leigh Cloete and she booked the phone for repairs. I phoned her today to ask where the phone is and she said is by C-Surance. I must phone them and she gave me a booking nr WPCAP289692. She cant see where the phone is

I phone and spoke to Joseph from C-Surance which tells me the phone is just book in and not repaired yet. he ask if the shop filled in claim forms which they did not. Had a very bad attitude,

Phone Nikki-Leigh again at Soneike and she got the nerve to tell me thats not a problem she will send me the form.

I want a phone within the next day. My daughter is on college. With the life outside i need to know where she are. She uses the phone to search schoolwork on internet.

I dont care where they gonna get it. this is to much now. Urgent feedback. If you cant reach me at [protected], call my wife Samantha [protected]

Hi
I have been trying to get a hold of Glocell I am unfortunately unable to get a hold of any of their numbers on the internet [protected]. Glocell's customer interactions have been extremely poor and their service levels are non-existent.
Glocell adopted a contract of mine from Altech Autopage .This means that i didn't select them by choice.
Since he contract moved from Altech Autopage to Glocell they haven't been deducting the monthly fee.
I have an outstanding of R7000 where they got that amount from they alone will know.
My contract has been expired long ago they don't deduct but yet every month when I check my ITC Report the amount increase.
I would like someone from the accounts department to give me a call about this amount and I need to cancel this contract asap.
Number in question is [protected]
My contact details [protected]
Thanks

I recharged my phone no [protected] with r100 on sunday 30/10/18 after the recharge I got the massage that "you did not rica this number please rica first before you can apply for any services. I then went and bought a new sim card and provided all rica documents to the store. This morning I requested a sim swap which was done. But I still receive the same massage. Can't make any calls or send massage from this no.
I have been using this sim card for over five years now. My problem is that cell c told me that I should go back to the store with the same documents to ask for rica. I need help I would rather prefer a reversal of the airtime I currently inserted on the sim and have the number closed

I called Cell c this morning spoke to a consultant his name was / is Andrew.
On monthly bases I get 120 minutes, 120 sms's and 1G of data, however this month I only got the sms's and the 1G of date on [protected]. While explaining to the consultant he told me that I used my minutes yesterday calling a 081 number which I assume would [protected] that would be my husband and he says I spoke to him for 119 minutes. Which obviously denied, he said I must check my call history which I did while speaking to him and there were no such records.
He then said that according to his records or computer the minutes were credited to me and that I spent and am not looking at my call history, which really upset me that I'm now being accused of lying then calling my service provider claiming things that aren't there. Another thing why would I not be working and spending so much time on one call, these minutes usually last me close to a month now all of a sudden I'm spending them on one day.
SIM 1 - [protected]
Sim 2 - [protected]
The 081 number is for Ayanda Jikela on the screenshots.
For more details call me on either of those numbers

Thank you,
Bonisile Ndlangamandla
[protected]

I have been calling for days now, Jenifer form the upgrade department caused this problem in my life, Shamona the team leader from the upgrade department PROMISED to sort it out, now 5 months later the problem is still there and I was handed over to legal department. I have been calling for days now and can reach the legal department at all. I have been put on hold more time then I can dream of.
What`s wrong with Cell C? Why are they doing this to the consumers, don't they realise at the end of the day, that they are also consumers.

Good day, I handed my phone in at the Musgrave Branch in Kwazulu Natal Durban on the 3 September 2018, Claim No:7581Cell No: [protected] with Asondo Ndlovu and I have logged a query with C-Surance on the 13 September 2018 Ticket ID: 114494 which they said indicated that they would get back to me with in 14 Business Hours, to date I have not heard from either of the above mention. Please can someone get back to me ASAP.

Every time I have gone to the Galleria Branch in Amanzimtoti they have just told me I must contact the insurance company directly not offering to contact them on my behalf from the store or offer any assistance whats so ever, I have tried calling the number which just rings with no one answering. Please can some contact me on [protected] urgently so I know what's going on.

Please note that this is not actually a complaint.
I, sister of Cathrine Swan Van Zyl, disclosed Cathy's demise to CellC at Vredenburg Mall shortly after she passed away in July. Certified copies of her ID and death certificate were provided.
For some unbeknown reason the system had never been updated, with the result that threatening sms's were received on Cathy's phone until yesterday.
A very kind lady from your legal department called and after I had explained the situation, she sent a message giving me two email addresses to forward the details to. Unfortunately I accidentally deleted the message.
Please could you provide the correct email address at your legal department in order to notify them and include the relevant documentation.
With sincere thanks and kindest regards
Petrina Muller
[protected]
[protected]@gmail.com

Since having Cell C fibre I have had endless issues with the connection. I am paying over R1000 every month for a service that has never worked properly. I have asked to cancel my contract to which I was told I could not even though Cell C is in breach of the contract by not providing a 24 hour internet service. I have asked for a technician to come to my house to which I was also told that all problems are to be resolved over the phone yet it is on my account to my cell phone to phone cell c technical support. Cell C is fraudelent and do not keep to their promises.

I called in to ask them to check out my nokia 3. It was taking long to switch on after it charged. Ram picked up my phone. It was not bubble wrapped. I had no cracks. It had a screen protector on. Then today 26th I get feedback to say there is quote for screen repair. I'm baffled as to why. I send my phone for another reason. Then technician responded again. The phone doesn't want to go on at all due to the crack. I mean seriously. He never even checked the phone properly. The handset was taken out 17 dec 2017. He says its not covered as it's physical damage. I'm no idiot here.. My ref no is ccd292515. Please assist urgently. I have called the repair division and got a reply, all management was in meetings. Thanks. When I pay my account I can't have such lame excuses. There should always be a team leader to assist. My nbr is [protected]

In September I signed up for the free installation and 3 month free subscription wifi offer with Cell C. A little over a week ago the router from Cell C flashed red and stopped working. I called Cell C technicians who could not help me and rather advised that I should take the router back to the store for repairs.

I then spoke to their agent who signed me up but she keeps promising to help me but never does, I called SA Digital who provided the modem and they were very helpful and said that everything is working fine on their side.

I haven't started paying for this subscription and if this is the shoddy service I am receiveing I am seriously considering cancelling it and opting out altogether.

Very Frustrated!

Ive been trying to call for days and im placed on hold till the call ceases. Please assist all i want to do is pay my damn accout! i will never use cell c again.

I just checked their reviews and apparently they do this all the time so im completely baffeled as to how they have'nt resolved this issue yet.

Cell c how do you expect us to pay out accounts if you wont even answer our calls each day that goes by is money added to my accout and who on earth do you expect to pay that.

Stop rippig us off and come up with alternative methods if your old way of doint things is clearly! failing.

I just want to pay my account

On the 14th of September 2018, I purchased a Cell C Summit prepaid phone from Cell C Norwood mall. Soon after switching it on, I realised that the GPS did not work.
I returned it the next day ( 15/09/2018). I was told that it would take 15 days to repair !
I then asked for a refund but I was told that they could not do that.
To make matters worse, Cell C offers 1gig free per month for 12 months on the purchase of the phone ( only activated when loading R50 air time per month). I loaded the R 50 rand as the fine print advised ( 48 hrs to activate), and 2 weeks later, I'm still waiting for the promised 1 gig .
After several visits to different cell c branches, several phone calls to their call centre, all I've learnt is that Cell C's staff have no idea of the products they sell. Not one of them knew about the promotion ( 1gig for 12 months).
How can a company like Cell C sell such a sub standard product as well as run a promotion without informing and educating their staff ?

I, Pieter Johannes Bruwer, have 3 contracts at Cell C.
I upgraded 2 of my contracts recently with 2 conditions:
1. The Cellphone has to have a radio
2. And dual sim
Thereafter we were recommended to consider Samsung A6+ and/or Hauwai. I chose 1 of each. The phones were in my cupboard for the past month as I first wanted to buy the accessories, screen protector, screen cover. I recently purchased it. On Monday night, i did the simcard swops and when I wanted to move from the old phone to the upgraded phone i discovered that the A6+ ([protected])do not have dual sim. No need to explain my unhappiness. I was advised by the Soneike branch that i need to discuss this with the manager at the branch i did the transaction. My wife phoned the Tygervalley branch before hand. We struggled to get through. We phoned the 2 numbers on numerous occasions. Eventually when we got through, we requested to speak to the manager, they informed us that he has just stepped out and we had to phone back in 5 minutes. When we got to the store we requested to speak to the manager, they called him from a room behind the service desk. He came out of the room. He looked as if he was sleeping. He looked in an extremely bad mood. He was standing with his hands in his pockets. We explained our story and i must say his response was extremely disgusting. He explained the process and then he left for the room again. When i asked another question, the consultant had to go back again. The manager did not even come back and explained. He sent the consultant to reply. We were extremely disgusted in his behaviour. The other problem we have is because of their incorrect information, we had expenses for the screen protector and screen cover that will be wasted.
I have sent this mail without feedback
I have not received any feedback wrt the progress of my phone.
When i phoned today i was informed that the phone has not left Tygevalley store since 18/9/2018
It is very poor service and i am disgusted in the service received
Please we hereby request your assistance in this regard.
Kind Regards
Pieter Bruwer

i had been retrenched from work and cellc had called me to inform me about my arrears and i had explained to them that i will be getting paid out in July or august and i will be pay for all backed up debit orders, however my sim card was DE-activated with out my knowledge i had only found about this when i had contacted them to make payment for my contract, since then i have tried to sort out but i haven't been getting any where, i had been with cellc for the last 5 years and this kind of service is not acceptable

I have been trying to cancel my contract and I am not receiving any help. I went to cell c store in Mpumalanga Ilanga mall to cancel my contract, I spoke to one of your agents named Shekiena on the phone and promised to cancel it and offered me a R29 monthly package. To my surprise on the 1st of September I received airtime. I called the cancelation department on the 3rd and queried the airtime and they transferred me Shekiena again who apologized for not canceling it and clearly stated that it was her fault and promised to do an immediate cancelation. She then told me that the last debit will be around R162 this month and on the 18th she will send the 29 package in my phone. I then received a statement stating a debit amount of R405. I called Yesterday at around 9 am, I spoke to one of your agent and promised to do an immediate transfer and will call me back but he never did. I then called again around 3pm spoke to someone else who promised to listen to the recordings and then call me but she never did. Today I called again and I was transferred to Busi a team leader or Manager from KZN so I was told, who promised to fix it and call me before the end of the day but she never did. I then called again spoke to a guy called Jabu and said he will send an email to Busi then she will call me before she knocks of but she dint. CAN SOMEONE PLEASE CLOSE THIS CONTRACT FOR CRYING OUT LOUD... AND I DON'T WANT YOUR R29 PACKAGE ANYMORE...