Cell C
Reviews and Complaints

I have been trying to cancel my contract, and no one has been helpful at all.
I paid the settlement amount of R1509.42. I was told to make that payment and call after 2 days, of which I did so that my cancellation can be processed. I am so annoyed with cellc and honestly wish that I could have take my current contract elsewhere. Your service is pathetic.

I am getting tired of calling and requesting the same thing with no assistance!
I would not recommend anyone to cellc based on the experience I got from you.

We were hijacked, its been a mission to have a sim swap done, seems all the agents working there has some kind packed. If you keep on calling they transfer you from pillar to post, 4 days later you still in the same position.

The agents are very ill mannered, and has no customer relationship skills. Mark the CEO should invest in having all of them trained.
The network is the worst, the service is even more bad.

i know the data is cheaper, but to be treated like this is [censored]...

I am currently in Mozambique. I have been a loyal client of cell c for many many year with sometimes up to 4 contracts. Due to the fact that I am working out of the country, I only have 2 contracts now, which is used by my parent.
One sim card got lots and they bought a new one which I need to do a sim swop on. Since I cannot get through to Cell C from Mozambique, I send an email requesting a sim swop, with the number that needed to be swopped as well as the new rica serial no of the new card.
I was then informed that the number does not have roaming on it and that I needed to complete a form - this is not what I have asked for.
Then I was informed that I needed to contact Cell C (with the number), which I am unable to do. I was also informed that they can not call me, because they can not make international calls. I need this sim swop done. If it is not done by Friday end of business, I am taking my business to Vodacom.

I must say, I have NEVER been so disappointed in the service of Cell C and now that I really need assistance, no one is able (of willing ) to assist me.

My tel no in Mozambique +258 [protected] if someone in Cell C is able to call me for confirmation.

I think that as a valued client I can expect a beter level of services.

Awaiting your urgent reply.
Thank you
Regards
Adele Kriek
ID [protected]

Please see attached mails

Hi Ruth
I am at the point where I am going to cancel all my contracts with Cell C. As explained in my previous mail, I am in Mozambique and are unable to get through to your support desk, that is why I am emailing.

Is it so difficult to do a sim swop? Maybe Vodacom will be a better option?

Please note:
1. I do not want roaming on the card - the card is used in SA
2. Your number does not allow me to contact you from Mozambique
3. I need a sim swop on cell c number [protected]. The new sim cards' Rica serial no is [protected]
4. My ID number is [protected]
I have been a loyal client of Cell C for many, many years, but if you are unable to perform this request, please let me know and I will change my service provider to someone who can actually assist me without an e-mail war.

Thank you
Adele

From: Cell C Business Exclusive [mailto:[protected]@cellc.co.za]
Sent: Tuesday, September 18, 2018 9:21 PM
To: Adele Kriek
Subject: FW: Sim swap:[protected]

Good day,

Thank you for contacting the business support desk

Please contact our customer service for further assistance 084140

Regards,
Ruth

.[protected]@cmcra.com]
Sent: 18 September 2018 01:26 PM
To: Cell C Business Exclusive
Subject: RE: Sim swap:[protected]

Hi Doreen,

I did not ask for international roaming, I asked for a sim swop. This number is being used in SA and the card is lost. Please do the sim swap on the number on my previous mail with the new rica number in my previous mail and let me know when it is done, please?

Thank you
Regards
Adele

CELL C BUSINESS EXCLUSIVE

www.cellc.co.za

This email and its contents are subject to our email legal notice which can be viewed at https://www.cellc.co.za/cellc/static-content/PDF/Acceptable_Use_Policy.pdf;jsessionid=YGp7hq1XLh1hT0hv8QknT1zM4YWM0FJ5PSddYpJ6t4nWg1yGdFTQ!-[protected]!NONE
From: Cell C Business Exclusive [mailto:[protected]@cellc.co.za]
Sent: Tuesday, September 18, 2018 12:37 PM
To: Adele Kriek
Subject: RE: Sim swap:[protected]

Dear Adele

Thank you for contacting the Business Exclusive Desk.

Kindly be advised that the below number doesn't have international roaming activated on it and it won't work abroad if its not active.

Please see attached international roaming terms and condition, please sign and revert back to us.

Regards
Doreen

CELL C BUSINESS EXCLUSIVE

www.cellc.co.za

This email and its contents are subject to our email legal notice which can be viewed at https://www.cellc.co.za/cellc/static-content/PDF/Acceptable_Use_Policy.pdf;jsessionid=YGp7hq1XLh1hT0hv8QknT1zM4YWM0FJ5PSddYpJ6t4nWg1yGdFTQ!-[protected]!NONE
From: Adele Kriek [mailto:Adele.[protected]@cmcra.com]
Sent: 18 September 2018 06:48 AM
To: Cell C Business Exclusive
Subject: RE: Sim swap

Hi Daduwele,

Thank you very much for your help.

The number is [protected]. I have already a sim without rica. Rica serial no [protected]

Please let me know as soon as possible how you can assist me.

Thank you
Regards
Adele

From: Cell C Business Exclusive [mailto:[protected]@cellc.co.za]
Sent: Monday, September 17, 2018 10:07 PM
To: Adele Kriek
Subject: RE: Sim swap

Dear Adele

Thank you for contacting Business Support Desk

Kindly provide us with a cell phone number that you need to do a sim swap for?

SN:[protected]

Regards
Daduwele

CELL C BUSINESS EXCLUSIVE

www.cellc.co.za

This email and its contents are subject to our email legal notice which can be viewed at https://www.cellc.co.za/cellc/static-content/PDF/Acceptable_Use_Policy.pdf;jsessionid=YGp7hq1XLh1hT0hv8QknT1zM4YWM0FJ5PSddYpJ6t4nWg1yGdFTQ!-[protected]!NONE
From: Adele Kriek [mailto:Adele.[protected]@cmcra.com]
Sent: 17 September 2018 02:43 PM
To: [protected]@CELLC.CO.ZA
Subject: Sim swap
Importance: High

Good day,

I am currently in Mozambique and would like to do a sim swop. Unfortunately, none of your numbers are available.

Please assist
Kind Regards
Adele Kriek
ID [protected]

I have been trying to contact a Mrs Ramsamy at MMM Capital in vain to find out the status of my account that has been handed over to them for collection. I have been paying the account regularly and according to my own calculations it should be paid off by now, yet I have had no confirmation or any other correspondence. Where can I get a statement to see what I still owe on the account? Thank you.

I have been trying to contact Glocell via email for months now. The company has not allocated payments to my account and i want to cancel the contract but cannot get through on the phone and no replies to emails.

I need a recon of the account so that i can see payments made are allocated to the account. I would like to see invoices which i have not been receiving so that i can see what i am paying for.

In addition to this i would like to cancel the contract due to the fact that since the account has been handed from Autopage to Glocell the service is shockingly bad.

The line is disconnected / suspended and i am not prepared to pay for a service which i am not receiving

Terrible service

I was in the Cell C Shop in Hout Bay at the end of May 2018. The consultant Luke Nicolas told me about a monthly contract with Cell C for an LG phone for R185 per month, but if I signed the contract on 28 May, the contract price special for that day only would be R179 per month.

So I signed a 24 month contract with Cell C on 28 May 2018 for R179 per month. Instead of deducting the R179 per month, which is the amount that I agreed to, they have been deducting just under R185 per month.

When I phoned to query this, I was told that Cell C had a price increase on 1 July 2018, so they have put the price of my contract up.

As far as I am concerned, this is not the contract that I signed for 24 months. The contract price was supposed to be fixed for 24 months and Cell C can't just increase the amount that they charge me every time they decide to increase prices.

According to Consultant Aretha Hlako and Supervisor Lance Joseph, Cell C can just put up their prices whenever they want, irrespective if I have a 24 month contract with them or not. If I am not happy with that, according to them, I can cancel my contract with them, provided I pay them the fees for the next 20 months, which is when the contract expires.

Where are my rights as a consumer and how can Cell C just do whatever they want and charge me whatever they want, irrespective of what the signed contract that I have with them states?

R6 extra per month does not sound like a lot of money but imagine how much more extra money Cell C is making by charging every one of their customers with contracts an extra R6 per month?

Cell C agents came to my house this morning.They were promotion Cell C.They offered a free sim card and requesting for my current phone with MTN number.I gave them my phone because they said they are registering the Cell C sim card because of Rica purpose. I asked them why they are using my phone, and if they weren't porting me cause I dont want Cell C.They said no.
Few hours later I received multiple sms notifying me of the request for porting and to call the number if fraud suspected. I immediately call that number to alert them of the situation.However I was told to call the porting department the next day and call agent told me that she'll update on the system. I also called MTN customer care they couldnt help me and said no request was made as yet to port so it should be fine.Also I replied to the SMS in accordance to dispute what was happening.Still Cell C sends notification to welcome me.Now my number is aborted.I lost all my data and airtime.I dont understand why they couldnt stop it earlier cause I well notified them before hand.I DONT WANT Cell C infact I hate that network now.

An account has been using my details/ identity of which i know nothing about and that account has been handed over to NDDCS. i have been trying to get Cell C to sort out this issue but haven't received any assistance. i would really appreciate it if i can be assisted as i dont know which device was taken, from which branch and what am i suppose to do in order to clear my name.

hi cell c
i have a problem with rica traders, they are porting consumers without their permission and each and now as am rica master dealer am facing all this duties of which they are not mine can you guys please do something with your agents.what they do is fraud cause they dont even ask a customer its details they use fake passports to perform the rica registration.do something please before we take any further steps.i dont blame the company but your distributors and dealers are the ones they teach the agents to commit such crime

thanks i hope this will be resolve soon before our our business dies.

Good Day

I recently lost my phone and took me complaining to actually get the service I pay for every month, now I have to call every day for a simple request and repeat myself on a daily basis with no capable to actually do their job and assist. I have been calling you guys for two weeks now asking that my contract number be changed to my current as I no longer use that number since my phone was stolen and I keep getting the run around. You guys either change this number or cancel that data cause I will not pay for something I am not using. You took your full amount but only providing half the service and you have absolutely no one in your employ that is competent enough to do their job. I call you guys today and someone tells me no your case was closed so we have to start again.

On the 1st of September 2018 I bought a phone at your store cell c jewel the phone had speaker problem at times I couldn't hear the other person on the phone and vice versa it had battery problem as well, so I decided to take the phone back to the store and I requested a refund one of the staff told me that they do not do refunds o devices I have to exchange and when I make an exchange I cannot go for a device that is less the one I bought before I can only add the money and get another one or stick with the price plan! I was left with no choice but to exchange and go for something that I don't want! I'm still not happy with the phone I got and the service I got I want a refund your devices are not satisfying at all!and stop sending messages that says"thank you for contacting Akermans"I want this matter to be resolved ASAP!

I just found out today that I have been declined by a credit provider because of my bad payment conduct. I then retrieved my credit report and found out that cell c had listed me as 3 months in arrears, with an overdue balance. I do not have a cell c contract since 2013/14. Both contracts I had with cell c at the time I had called to cancel them. What upsets me the most, in April I had visited a cell c store at Hemingway's Mall to apply for a cell phone contract which was declined due to "a cell phone contract that I have defaulted on" the consultant assisting me assured me it is not with cell c and now this. I am advised now that I had an amount owing in 2016 and was then handed over. The last conversation I had with Cell C was around 2016, after back and forth of not cancelling the contract I asked the consultant who had called me to give me the last and final amount so I can finish this contract for once and for all. I was quoted an amount, I then made a cash deposit of the full amount and concluded that this was finalised. The lady assisting me today confirms the cash deposit I had made, she even confirmed my cell number and husbands. Because I am asking her, from 2016 till now how have they made sure I know about the outstanding amount. She explains cell c had tried to call me. I am disputing that! Why would I hurt my credit health by a measly R104 (at the time) when I have bigger debt that I pay off religiously every month if I am not able to I make an arrangement and follow through with it. I really feel hurt and abused by cell c's actions as a result it has cost me so much pain that I can not even begin to describe. My family and I were looking forward to concluding the purchase of a vehicle which is now declined due to cell c not taking the correct steps to advise me. I went according to a cell c's consultants instruction to pay the amount at the bank and to conclude the contract. I blame myself for not pulling an annual credit report but I did not imagine that a reputable institution such as cell c could trip me up like this. I will pay this R700 odd amount as I am desperate to clear my name and to move on with my financial well being. Companies like cell c are big because of our support and they misuse their powers and they will never even imagine how I feel today and the effect their staff's actions have on clients lives long after that call ends. I feel I have disappointed my family but I will survive. I need cell c to forward me all my voice recordings, more especially the recording advising me to go pay the last cash deposit and thereafter the proof that they had called me and my husbands numbers. Thank you. Pontso Nomaxhosa Sauli ID [protected] cell [protected]

We were at Cell C Zevenwacht mall to report a broken contract phone. I was helped, so the lady who helped me account lock out. She just say her account logged out, her manager is not there to help and no one else can help me. Bulshut. How can no one helped me. I had to turn around. This is time and money. How are Cell C going to react when i say i cant pay them becuase i dont have money. I need an explanation urgently. You can contact me on [protected]

I have had my cell number for almost 17 years. I originally had a pay as you go Vodacom number and then took out a contract with Vodacom telephonically in approx. 2005. I cancelled the contract and ported out to Cell C in about 2011 with Autoopage. They went under and transferred my contract to Nashua mobile, who then also went under and transferred my contract to Glocell. Glocell has now gone under and migrated my contract to Cell C but they transferred it to another person's name, Hendrik Terblanche (they have transferred 6 other peoples contract to his name) Glocell no longer exists and there is no one I can speak to. Cell C is refusing to return the contract back to my name, they want the original signed contract from 2005, which was done telephonically? They are still billing my bank account though! I have given them my last statement, which is in my name and my bank statement proving they are billing me (the amount is also incorrect, it is much more than it should be) I went into one of the Cell stores and they have confirmed that on my ID number there are NO contracts, yet they are billing me. This is my business number and as I said before, I have had it for almost 17 years. I can't upgrade, cancel or do anything because it is in someone else's name! Cell C won't/can't help, they just blame Glocell, Glocell does not exist... This has been gong on for almost 2 months and not one single person will assist me. They want to do credit vetting? and i have to re-apply for my OWN number and contract. This is absolutely ridiculous and I have no idea what to do. If I stop my debit order who will they demand the payment from? Technically if this is not my contract i will sue them for 15 years of billing.

I called cell c to cancel my contact the person I spoke to said I would be debited one last time and then my contract would be over but they then debited me again the following month called I to complain about the matter and they said they would listen in to the call recording to get me feedback after waiting for a few days I get a call from someone in cellc who claims to be a manager (the reason I say claims to be a manager is because if that was the manager he should be able to handle such a simple query but could not) he then tells me that the person I spoke to could have made an error in telling me that I won't be debited again but provided no solution to my problem just kept explaining the same thing over and over again.. This is the reason why I canceled my contract in the first place cellc has terrible customer service I have yet to have a good experience with them and if they debited my account after saying that they would not I consider that to be stealing because I did not give them permission to take out money from my account again

I took out my 2nd contract with cell c + the insurance around May 2018. phone type Huawei P20 Lite, unfortunately on the 1st of August 2018 my phone slipped and broke the screen, I went to The Glen mall to book it in for repairs, I kept on following up with call center +[protected], my phone is now apparently with underwriting of which when they sold out an insurance to me no one mentioned anything about the underwriting. I have been following up for 4 weeks, the call center cannot be able to advise regarding the turn around time, which really puzzles me what kind of a business that does not have a turn around time in place. I am sitting without a phone, I have not skipped my insurance premiums however cell c is taking me from pillar to post. I logged a complaint with cell c to resolve this issue, I was promised that the people from the underwriting department will give me a call that was on the 29 August 2018, till then no one has followed up with me. I am disgusted at cell c's customer services especially as the leading cell phone company.

There was great eager to assist when applying for 2 contracts but now that I have the contracts there is no assistance further - is this the type of service I can expect from Cell C? If this is the case I don't want the contracts - my 1 condition from the very start and this was agreed to by the lady who handled my application, was that I would be able to keep my old numbers and link it to the contract numbers via the migration option. She said I needed to get the contract numbers first before they can do the migration. After I got the numbers she said I mist phone in - the customer care operators was a mission to get hold of and once I did they were unable to assist. Finally I got hold of someone who said I needed to pay R500 per sim to migrate as this should have been done prior to me receiving my contract numbers.

I mailed the lady who assisted with te applications again as this was not part of the agreement. she told me to phone 084145. I did but the operators had no idea what migration means, or what I wanted.

Once again I returned to the lady who assisted me in the application but she just vanished - No response to my mails and no reply to my numerous requests for assistance.

[protected] Cancellation of contract
This has been the worse experience of my life trying to cancel my contract
Went into the Alberton Cell-C offices on 20 March and spoke to Phelokzi to cancel my contract. Gave her a letter to cancel
Went back 23 May to cancel again and gave them a letter cancelling the contract.
Went back to Cell-C- Alberton City and was told to call the number. Spoke to Lerato @ cancellation dept. Gave them the letter
Spoke to Roebelle x 2 In May in Call Centre and cancelled.
June the same with Dudu, July the same, August the same
1 Sept phoned Nthombi and cancelled contract. Told me cancelled but must send an e-mail to business @cellc.co.za and she will reposed.
No response back.
Phone back 3 Sept and there is o record after I spoke to Paul, Maleleko, Landi, Nonkululeko, Zihaar and Leah. I was cut off 6 times and everytime I have to call back and repeat the same questions.
So because Nthombi did not put anything on the system I now have to pay for October as well.
Leah noted that the contract is now cancelled, but will have to pay.
This has been the worse experience of my life with Cell-C and as far as I am concerned my money was taken without any consideration that I am a pensioner and I have cancelled this contract more than 6 times and have been trying since May to get this contract cancelled.

I suggest that someone contact my daughter Lieze Malan on [protected] and let her know that this contract has now been cancelled.
I do not want a refund, but I do not want to pay for October and I was told that the contract was eventually cancelled on 1 September

Lieze Malan on Behalf of YP Swanepoel

On Friday 31/8/18 I wanted to upgrade to the p20 when I was informed at a branch that my score have been removed due to a cancellation of an contact. Just over a year ago I was instructed by cell c to cancel a contract cause my account was hacked by their staff. Since March this year I received numerous calls to upgraded and now I can not because my scoring was removed.

Both myself and the instore clerk tried to contact client services and was unsuccessful. On Saturday I tried again only to be place through to all the department's with no help. Eventually whilst holding on for a superb my call got dropped.

I have been a loyal client for 10 year's and missed out on a contract and received be service as a thanks form the leading cellular company.

Totally disgusting booked my Samsung s8 at cell c gateway on friday 31.08.2018 for repairs.I was told by the consultant Deon that there was a hitch in the system he would contact me the fllg day it's the 01 .09.2018 at 1pm to date he has made no contact with me.The phone is not even a year old he said there wouldn't be a warrantee and didn't give me a replacement phone nor did he give me a ref nr.for taking the phone.
Numerous unsuccessful attempts to the landline and cell number to make contact with him.
I have been a loyal cell c customer for decades and yet get treated this way.
I have no interest at this.point to remain a customer.
Totally unprofessional.