Cell C
Reviews and Complaints

Good Day

I recently lost my phone (huawei p10 lite) which I claimed for, now my issue is I am suddenly forced to take a phone I do not want because the whole of South Africa suddenly doesn't have the phone I want. I paid my premium every month without fail and in my time of need Csurance do not care I either take what THEY can give me or they cannot help me. It is not fair how you conduct your business when you want people to take your product you do everything right say the right things and now when it is time to deliver my needs and wants do not matter. I do not like nor do I intend to use any other brand of phone, I will take the phone I had or P smart but nothing else.

Kind regards

We had wifi installaed in our house on the 24th October last year on 3 months special and since then the accounts department has not debited the correct amount or on time and did not give us the 3 month special. We have fought with Cell C from November last year. There is no one you can actually speak regarding a complaint. and there is no customer service or customer satisfaction.

Cell C does not give a damn regarding inconveniencing there client or even frustrating them through the roof.

Very unprofessional

My mom Catharina Swanepoel was offered a contract whilst unemployed. She told agent she was unemployed but the next day my mom received cell phone from cell c. Whereby I decided to take over contact due to my mother being unemployed. Since I wrote a letter that my account are debited each month on the 15th of every month my problems started. My account was debited sometimes 4 times at once. I reversed debit orders because it was not date that was arranged. At the end of May 2018 my mom and I went into Cell C branch at Springs Mall. I asked what is total amount outstanding on both contracts. Whereby he (the agent) gave me the 2 amounts and I still asked if he is sure after the amounts get paid that I'll be up to date and he confirmed that. I paid amounts given to me the following day. After that I paid my contract amounts of R140 and R40 for data contract. Cell C still tried to debit different amounts on different dates that was arranged. I reversed again because account was up to date according to their agents. After debiting my account again and again we phone another agent to cancel contracts whereby we were informed that I only need to pay R202 for both contracts to be cancelled. I paid R202 the following day. Last week 3 debit orders went off again what I reversed once again because contract was cancelled and agent told me there is no arrears. I paid more than R450 up to date to reverse debit orders that is fraudulently taken from my account. My instructions of 1 debit order on the 15th of each month was ignored and they debit whenever they want and total different amounts what my contracts actually are. That is fraud because they can't do as they please. Please help me because up to now they still claim im in arrears and still try to debit my account regularly.
Kind regards Mr JA Venter
[protected]

I had a Cell C contract with insurance cover, which to my knowledge, came to its end early this year. I am unsure of the exact contract period, start and end date, as I never received the contract details from Cell C. This was a phone application in the first place. So after the contract coming to end Cell C continued to run the debit order instruction against my bank account resulting in me having to stop payment every month for the contract fee as well as the insurance fee. I have tried to contact Cell C numerous times to get this matter resolved and closed for once and for all but I get transferred from 1 to the other department, having to hold on the line endlessly. This costs me a lot in the end and I still cannot get my issue handled. They also keep changing the debit order amount to get payment through my account which is turning out to be extremely frustrating. I just want all of this to get sorted out and stopped, please.

Hey. Im really pissed about cell c's [censored]ty service. I have been using my sim card for more than 3 years now.. I receive phone calls sms's everything on a daily basis and yesterday it was just deactivated. No warning sms nothing! I went to a cell c branch in logh logan waterfront in bloemfontein but they were beyond useless! Just called you guys on customer care and the guy said that my sim was permanently deactivated. When I asked why they couldn't even give me an answer?! So I told the lady then its fine I just want a new sim card then, but then she started with [censored] like I need a affidavit! For [censored]ing what!? I just wanted a new sim.. So I went to pep stores and I buy a new one.. She rica it for me.. But still nothing. So I called you guys now just so that you can tell me its not riccad.. Why dont you give the guys decent training!? This is sooo [censored]ing useless! Why is was my simcard deactivated in the fist place! My number that was deactivated is [protected]. Thank you and [censored] you! Im moving to mtn! No wonder almost everybody is with mtn. Im gonna bad mouth you where ever I go! Can't believe it! Useless!

In 2017 around July I started getting debit orders from CellC, I would go to the bank and Reverse or block them.
But then after a 2 months or so the debit orders would occur with a different value.
I then approached (OR Tambo international) to enquirer about then issue.
they said I should go to the police and make an affidavit, go to the bank get my statement and send the documents to them.
I did that but then nothing was done about that. CellC Kept on debiting my account.
It got to point where I had to change my banking account.
I had to go to the police station and open a case/get and affidavit again.
sent it to CellC.
I took them time, but they said they had closed the case.

My issue is I keep getting notifications that I owe CellC, and I have been handed to credit Bureau.
I called CellC [protected]) again somewhere in July, I was told the system was faulty, it keeps activating the account. I was told this was going to be solved in two days.
ever since then I have been trying to call CellC but no one pics up.
But I still receive notifications that I owe CellC.
I cant even apply for credit because of this.

Please assist.

Hi, My name is Veronica and I have a contract with the abovementioned service provider. When upgrading my contract about two months ago (which was successful) however, funds were debited from my account (in error) and since then I have been calling the service provider and been taken from pillar to post with no positive assistance. Every time I contact them I receive a different call center agent with different answers and different reference numbers. I need my funds returned to my account as this is really frustrating and incompetent from a big brand as CELL C.

After being moved from Altec to Glocel i have receiving such a poor service, i have requested cancellation of contract when my contract expired last year, i have sent all the required documents. after so long i have never received anything but never bothered because my contract was successfully cancelled, recently this year i am receivibng statement from their office demanding payment of monthly subcription and insurance which all i cancelled. i tried in vain to contact them and sent countless emails to their office but they decided to hand me over to the so called "NBA", now they are demanding payment of R 3396.48

I have contacted Cell C numerous times with regards to a refund they should have made. I spoke to various consultants, I had to phone them and follow up. They eventually put my money on my Cell C account as credit which I didn't ask for. I asked them to pay the money back into my account, this has been going on for three months now they have already deducted the money from my account twice (for July and August) Each time I get into contact with a consultant they tell me they will get back to me and help me, I have to repeat my story each time to a new consultant because they never phone me back. I told them that the calls are recorded so they should listen to my previous calls as I did not request the money to be put on Cell C account as credit and they just kept telling me that they don't have access to the recordings. My contract requires me to pay a small fee each month the reason being that I am a student, having double the amount been taken out of my account and then just keeping it for months until it can be deducted is not acceptable. I used to think Cell C has outstanding service until they had a problem with paying back my money. I wouldn't recommend anyone to Cell C and I'm canceling my contract as soon as possible.

when i checked my credit score i discovered a cell c account that was opened under my name and i have never opened an account at cell c nor have i ever used a cell network. i want this matter resolved as it affects my credit score in a terrible manner. i also got a call from some debt collectors named "Select online" claiming i am owing cell c about R 35 000 and i was shocked. Please resolve this matter.

contact me on [protected].

I had a contract last year on my number [protected] and my son. I was divorced and was unemployed. I had one month left to pay the last instalment. I gave notice for my contract to be cancelled as it was 24 months. They never cancelled it as they said I must pay the last instalment(which I could not)

It kept on piling up and now they handed me over. I got a job again and want to make a loan to pay of my debt. Now the financial intuition where I wanted to borrow, told me Cel C listed me as paying a monthly instalment of R16000 per month therefore I cannot apply. Immediately assist? Take it off please.

My phone was stolen on Monday 13 August 2018, bought a new phone that day and my Cell c and Vodacom sim cards, called Vodacom that same day to do a sim swop, my sim swop was done that same day, called Cell c till today no sim swop has been done, their agents cant assist me, requested they call their superior to assist me, they told me they are busy they will call me, it has been 4hrs now, I guess they are still busy on their "call".
I just cant understand how the other network could assist me instantly and they haven't till now, it is very important for me to have my old number back, its been a heartache that my phone was stolen, but instead of Cell C making it easier for me by assisting me efficiently, they haven't. Really Cell C is pathetic

My mother submitted a claim for a lost Nokia 5 device on the 30th of June, thereafter asked me to followup on the claim for the following reasons:

the company in question never gives you any feedback voluntarily.
When you contact them you on hold for periods in excess of 40 minutes.

Therefore its unaffordable for a pensioner to constantly be calling a call centre with such a poor service rate. Very strange as they deduct their premium monthly without fail even though they fail to give adequate service.

I've been contacting the company in question weekly from the week the claim was submitted and i'm constantly given conflicting information. Other consultants tell you the claim is valid, and ask for time, others tell you certain documents are missing, which we then resubmit immediately.

The latest problem is that we are now told the claim has been submitted to the underwriters and I should contact them in either 5 days, 2 weeks, or 14 working days the time frame changes of course depending on which consultant you speak to. Whats even more frustrating is you are never given the reason why the claim was sent to the underwriters.

Of course on the 15th of August I snap and demand an escalation, I'm simply then given a complaint mailbox to send an email to, I ask the turnaround time of course im given the run around again. I then demand to speak to a superior, I am told they are busy, I then request an email address to CC them for my complaints. I am told they aren't allowed to provide their emails.

I guess my question is why does the organisation have team leaders and managers provide them with email addresses if they one aren't available to deal with customer complaints and two they cant correspond with irrate clients? More importantly when will the claim of a paying client be resolved?

I bought a cell c sim card at the airport, i topped up the sim on line for R750, however i made a mistake, my numbers end with a ...45 and i topped up numbers ending with...54.i was told to send proof of payment ID more than two weeks ago, i have written asking for any feedback, till today nothing!i wonder if they have a customer service manager would appreciate to have her email

I had 2 contracts with this provider. The 1 I ended when the 24 month term finished and the other I asked to pay it off before the 24 months contract ended. I was surprised when I started getting debits from this provider cause I no I owe them nothing. When I call and ask iam being told that I was supposed to write a letter to cancell the contracts. I never made to write a letter when I signed up for the contracts. I phoned them ask for settlement amount and told iam cancelling the contract what more do they want. I don't want to involve a third party on this I just want them to sort out their mess and leave me the hell alone. All their calls are being recorded so they must find all the info on them. They ripping people off and iam not about to stand and watch while my name is being blacklisted for the incompetency of everyone involved.

Hi can you please assist on AP0102795 it was a glocell contract that was stoped last year already but is showing I owe them R1371.00 and that cannot be. I tried to call but does not allow me to speak to one of youre consultants, I also do not get any emails or laywer calls for being behind. Can we please resolve this its giving me a bad credit score. U can contact me on [protected] 0r [protected]@gmail.com.

Good day, my complaint today is service related. I lodged a network investigation with the cell c contact centre, they then sent field specialists to the area that I reside in and after concluding the investigation it was evident that no towers were in the area and as a result I could not make use of my phone, to such an extent that I would not receive or be able to make outgoing calls, this is currently still a problem for me.

I then received a call from one of the call centre agents a week later advising me of the network issue and told me that I may request to cancel the contract and return the phone(Ref SD721973), Case number: [protected].

Cell C then got Ram couriers to collect the device and all accessories on 15.06.2018 from my work offices which happened very efficiently(waybill reference: RW18889257). It was confirmed that the phone was delivered accordingly to the cell c repair centre for them to evaluate the condition of the device, etc so that we could finalize the cancellation of the package deal (booking reference: CCD267806)

The frustration I now sit with is that two debit orders later (paying for something I dont have) and sitting without a phone is hugely inconveniencing and nobody has the decency of following up with me on the status of this issue.

I desperately need some recourse and urgent action to be taken on this matter. I would like that Cell C reimburse my installments deducted since the investigation was lodged as this was a network related issue beyond my control . I would also like to request that my contract be cancelled with immediate effect without any commitment amounts as I believe the device to be in pristine condition.

I would also appreciate a follow up call on this matter so that I can understand when this will be resolved as I need to take out a new contract with another service provider.

My contact number currently is [protected],

Thanks for the assistance

Good morning to whom this may concern me and my husband has been with cell c now for a while and we are getting fed up with the service both got advance airetime to get data and the airetime just dissapeared no data bundles loaded on our accounts everything just gone and this is not the fist time we are both thinking of changing our network provider this is nonsens not everyone has money to waste like this what is going on cell c use to be such a good network provider i am absolutely dissapointed in cell c's services

To Whom It May Concern,

I have a contract with Cell C for the past 10 years. I am really angry and frustrated by this whole process.

I had to write an email to the store manager at Bayside Cape town as per below.

Hi

I delivered my phone on the 13/April 2018. Please refer to the attached Delivery Note. I was not able to upload the attachment? I am still waiting for the claim?

I don't remember the lady's name that assisted me. I do recall that it was a female lady (black) by race.

I explained to her that I had called C-Surance and was informed to dropped the phone to my nearest Cell C shop.

I started following up until I was assisted by Phumzile from C-Surance. She advised me to fill in the Claim Form and send all the info to her. I couldn't attach the document.

Since then it been countless email to Shane/team and they have failed to help me from Cell C Insure. I also spoke to Greg who had a long explanation from your shop with no solution ? Please investigate?

I have booked the phone for repairs yesterday. Please escalate!

Feedback from Cell C Insure and Cell C suddenly nobody could trace my phone from both companies.

Hi
Good day

When a claim is logged on the system ( 1st claim that is ) we ensure that excess is paid and a replacement handset is issued .

Once we have confirmed that device has been sent out for delivery an imei number gets sent to us from the warehouse .

Which we then update the imei number on the system ( this is the imei number mentioned on the below mail [protected] ) .

We now need confirmation as to which device was booked in for repairs only the store may provide us with those details .

Kind regards,
CELL C Insure

Feedback from myself as per below

Hi,

Who validates the imei number sent from the warehouse vs the imei number captured on the system?

Who validates the imei number received from warehouse at the Cell Shop vs the imei number captured on the system?

Paper trail where the client receiving the phone checks with the sales person at the shop and validate the imei number and sign?

If you can provide me the info above we would be able to find out what really happened. If that phone gets repaired I can be able to show you my messages when I received the phone from Cell C or when I started using it.

Good day

We cannot provide the client with internal processes and documentation for security reasons. Client is more than welcome to contact the repair centre if he is not happy with the feedback given. As per our systems and the c-Surance systems the document provided was the IMEI provided to the client.

This IMEI was captured and placed in a sealed RAM package which was never opened until received at the store, the received IMEI also does not pick up on any of our systems which shows that the IMEI was not issued by us.

Please advise the client that should he have any further queries to contact the repair centre as we have only provided the feedback given to us by this department.

After all these months my phone has not been fixed and nobody calls me or answers to my emails. I have been paying my installments and monthly premium.

I am so disappointed the last communication received from Cell c as per below

These are the email responses I have received from the warehouse and from our escalation department.

Good day Client

I have exhausted everything on my side to assist and I am not sure what further assistance I can offer to you.

We still have your handset in store ready for pick up, please advise if you will be picking it up or you would need us to rebook it under the IMEI on the phone which is on dispute. If you choose to book it in then you will be liable for payment. The repairs team will call you for a quote

I opened my cell C contract (pinnicle unlimited) on 24 December 2017. Upon opening my contract I asked for insurance which I was informed was added onto my contract and I had to contact a number to give them my puk number. I was then sent documents to fill in and submit which I did. Every time I followed up I was told that they cannot find my ticket number for activation. I eventually got another one and was then told they do not insure non-cell c phones. I sent a copy of my statement and still had no luck. I have sent a copy of my contract and still have not received any feedback. This is absolutely pathetic service for a high end business contract. I would like my insurance to be sorted out immediately and not have the 3 month grace period as I have waited 8 months!