Cell C’s earns a 3.8-star rating from 2103 reviews, showing that the majority of mobile network users are satisfied with service.
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fraud upgrades and continue debit orders.
I have been struggling to cancel two of my contracts from the 16th of September 2016. I called to request the cancellations, all went well and they informed me that the 16th of October it will be canceled. On the 2nd of November I still got billed for the contracts that was canceled. I called Cell C cancellations department a person called Deliso inform me that they cannot cancel the contract as I upgraded the 13th of October 2016. I immediately told them that this is not correct and it must be a mistake. I was told that they will investigate. I sent an affidavit and make certified copy of my ID and then send it to customer service. I did so on the 7th of November 2016. Cell C IS INCAPABLE TO CANCEL CONTRACTS. I called again and again, Each time I'm passed from one department to another, and another problem comes up to solve.I have paid now full settlement to CANCEL ALL MY CONTRACTS with Cell C and still debit orders just keep going off my account.
The complaint has been investigated and resolved to the customer's satisfaction.
continuously poor service with upgrades!
I just want to inform Cell C that they have lost my family as customers.
I know I stopped using Cell C about 10 or more years ago due to poor service. However, My mother has been a loyal Cell C customer for many years, I couldn't even tell you how long. However, I can not express my frustrations enough to Cell C. Literally every time we go to a Cell C store, whether it be for an upgrade; new contract; etc. there is always an issue and the staff are rude and disrespectful.
We went for an upgrade on 27 December 2016, there was some issue with "Judgments" on the account, but got approved for a better upgrade. That is all good and well, however, "Judgments" refer to a court order that is currently out on a person and we have none! This fall back to years ago when my mom was under debt review, which was sorted out. So the fact that you cause issues with long forgotten problems is ridiculous to say the least, and if you do your credit checks correctly you should see how people have turned around. Nevertheless, as previously stated, my mother has been a customer for years. You should be able to look back at payment records, etc and know she makes the payments - on time, all the time.
Now please explain, how we get approved for an upgrade of a certain amount on 2016-12-27 and get the call on 2016-12-28 that the phones are ready for collection only to go all the way to Cell C and find out the upgrade has now only been approved for R300. How, please tell me how? First off, could the woman that phoned about the phones we were intended to get, not phone back and inform us off this issue? Second, how in the world does the upgrade amount fall down to R300 when we already pay much more than this?.
I am sorry Cell C but you have disappointed us time and time again, we are no longer customers of yours, I refuse to give my money away to a company that does not appreciate the loyalty of their customers. So I think you need to re-evaluate your system and staff issues because I also refuse to have my mother and myself disrespected like we have been.
The complaint has been investigated and resolved to the customer's satisfaction.
I have called my contract but my account is still debited by cell c
i took an I phone 6 with Cell C and the phone that they deliver was not working i took the phone back and asked for cancellation of a contract on the 17 October 2016 i called them to pick up the phone since it was not working, same day i asked them to cancel the contract, as i was asked to get the new phone.22 October 2016 i spoke to jabulane from the call center REF NUMBER [protected] to check if they have made the cancellation of contract, it was not done asked them to do it, was promised it will be done, 29 debit order from CELL C went through my account called CELL C for the refund as i do not have any contract with them and i spoke to QUEEN MBOKO REF NUMBER [protected] and she told me i will be refunded and the contract will be cancelled but my account was debited again on the 23 December 2016 :(bad. went to reverse the amount and 28 December they debited my account with double amount. m pissed off with CELL C i do not like it coz now it affects my ITC as my account will be on a negative cash flow because of the.
peter please help sort this out thanks.
The complaint has been investigated and resolved to the customer's satisfaction.
msc cruise
I took out a contract with Glocell when they had promotion in May advertising to get a cruise when you take out a 24 month contract with them .I registered for my cruise before the cut off date and then phoned TLC November.They then told me i need to send my booking to them with our id numbers and date which I would like to book which i indicated for 13-15 jan 2017 before the end of November 2016. I got an automatic email response saying that the booking will take 10 days to process. After that I heard nothing and started following up numerous times with phone calls and times with no feedback.After another attempt i got hold of a Gocell customer agent Tiro today and explained to him the situation he simply said he cant see me on the list and will phone me back by Cob today which he didnt. Im extremy dissapointed by the non existant customer service and would not have taken out this contract if i knew it will end up to this.
I went through the same thing - took out the Wifi contract in order to get the MSC cruise and when wanting to register they advised we were too late.
Giving up on the cruise situation eventually I am now sitting with another frustration where they incorrectly debited over R2000 from my bank account and now fighting for them to credit back the amount which they admitted they incorrectly debited from my account.
Disgusting service from both TLC and Glocell. Stop robbing people. Your business won't go far if it's based on innocent people's tears, frustration and loss of personal money. No communication and no customer services. Wasted hours and money on phone calls and just told lies all along. No straight answer received on advertised free cruise booking. Extremely stressed over the festive season and holidays. Not fair. Professional bodies should intervene and help us the customers who are actually victims of business fraud!
unethical behavior - "free" msc cruise from glocell
Hi,
I have completed all the necessary documentation within the time frame that I was meant to in order to qualify for the "free " MSC cruise.
After endless unanswered telephone calls I did receive my voucher from Glocell on the 22 December, I tried calling MSC the same day and was told that I should be making the booking with TLC Marketing, this is the company that is managing the promotion.
As usual there was no answer from TLC although I did manage to get through to them today and was told that MSC is making the bookings.
So when I called MSC, I was asked if I am aware that the voucher is only for R 8000 and I will have to pay the difference. So that left me quite confused as that was not what was advertised. Can Glocell do this to their
customers ? This is false advertising!
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Leanne,
Thank you for taking the time to notify us of the matter.
Please take the time to email your Full name and Surname along with your GloCell mobile number, to shevaughn.nankervis@glocell.co.za.
Warm Regards
The GloCell Team
msc cruise promotion
My name is prashanth maharaj. My unique code is 376238. I have sent through all the necessary documentation for the msc promotional cruise. I have tried numerous times to contact tlc rewards with no luck. i have not yet received any confirmation or correspondence with my booking confirmation dates. This is very bad service from glocell and i wont recommend anyone to take any contracts with your'll, if this is how glocell treats their customers. I want to be contacted urgently for this matter to be resolved.
contact number: [protected]
Cellphone contract: expected to pay without even being able to use the cellphone due to unexplained damage
I am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (mid November), and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect (no date left on collection form but it was earlier this month) while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.
Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!
As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. II am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (, and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.
Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!
As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. I expect only to be billed for that which I have used up until the date of collection, and not a cent more, as this is a problem on Cell C's side, not on mine.
unauthorised money taken from my cell phone balance
Good day CellC,
24 December 2016
For R7.50 we the users are supposed to receive 2GB worth of FREE whatsapp use for a month.
I have a Samsung GT-S5310.
My no : [protected]
Jerry Paice
Why is it then that monies are subtracted from my balance in small amounts ?
I often check my balance before and after using whatsapp.
I have noticed that 5c, 10c etc being subtracted from my balance.
Also larger amounts (ie R10 gone).
This is not acceptable, and I will be complaing about CellC on Hello Peter soon.
This morning I switched off my Mobile Data setting.
About 15 minutes ago (about 14.15, date 24 Dec 2016) I checked my balance – it was R4.68.
I then switched on Mobile Data to check for any whatsapp messages.
I received no messages, and sent none.
I immediately switched off Mobile Data, and checked the balance again.
The balance was R4.43 – thus 25c gone for no reason.
Please explain why.
Also – a couple of days ago – about 21 Dec – I loaded R10 on my phone.
I then went onto whatsapp, there was a message that directed me to a website.
After going onto that website with my phone, I checked my balance and it was ZERO.
WHY ?
I have surely not used up my 2GB free service ?
As I have said – this is unacceptable for a supposedly FREE service (for R7.50 pm).
I am hereby formally requesting an explanation from you, which I will study, and qouting it on Hello Peter.
Thank you.
Jerry Paice.
[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
contract [protected]
I want my refund. Not prepared to wait 7 working days. What is going to happen to the interest you going to earn on my money in your account? How many thousands of people you do this to? Nice innovative way to make extra cash at the expense of the ordinary man in the street. As a company you should be ashamed of yourself. Definitely not dealing with you again, forever. Nor will anymore I know. My humanity will not allow me to let this slip. No one should go through what I'm being put through.
Complete disaster. Public beware. They are only interested in taking our money. Rather deal with MTN or Vodacom. They conveniently mess up with your debit order then expect you to wait 7 working days for your refund. All this without giving you one cent of the interest they earned on your money being in their account. Just imagine how much they making daily by repeating this "mistake"? with a few thousand clients? Money for jam. Definitely a rip off.
The complaint has been investigated and resolved to the customer's satisfaction.
Contract
Just been screwd by Cell C. My debit date is on 31. I am not in arrears. They rana naedos on my account without my consent, for an amount higher than my contract amount. I need a refund which they say will take 7 working days. I am saying #### them. Reverse my debit order then and take your debit on the correct date which will eliminate this problem. The extras they took is meant for another debit that must go off my account. They messing up peoples lives and they don't give a ####. Very inefficient. Can't wait for this #### contract to end. People beware. Don't get screwd like I am being screwd. Rather use a dependable and reputable service provider who knows what customer service is. Go to the other 2 guys on the block. They are way more experienced and knows how to treat customers.
The complaint has been investigated and resolved to the customer’s satisfaction.
lack of service and mis selling of products
Good day
I have been a customer of Cell C for approx. 9 months now and every single encounter I have had with them has been a painful one.
Attached you will find my initial complaint that was not dealt with or addressed to date.
My cell phone was stolen/lost on the night of the 10 December, I called through to the customer care on Sunday morning and asked to block my phone, I was on holiday in Durban at the time. I spoke to Andile Ngcobo.
After an hour or so, I realised all my lines (3 of them) were blocked. I called back to the customer care and spoke to Smangaliso, who was not apologetic or helpful at all.
She then directed me to a store to get a form to un-blacklist my line that I never asked to be blocked in the first place.
I get to the store and was then told I need to go the police station and bring the form back to them.
I was told by Smangaliso that once they receive everything the line will be opened within 4 hours- this was Monday the 12 December. Nothing of the sort happened.
On Tuesday I call back and was told that the ITC number is incorrect, so I was like how is this possible as it was the only number I was given, so if it’s wrong its obviously the call centre and not my mistake. And was no one going to follow up or anything?
In this conversation I spoke to Monty and she was the only helpful person I spoke to, she rectified all the stuff on her side and gave me the correct details. I was then advised it would take 48 hours to clear up. After numerous further frustrating phone calls to the call centre about the same issue and no one could give me answers. I made another call on Friday 16 December and spoke to SIbusiso who also could not understand what the problem was and that it should have been sorted out sooner than that, but said that it should be sorted out within the day and after a few hours to call back if this is not the case.
The problem was eventually rectified on Friday the 16 December, after I called back and spoke to Njabulo who had lifted the call barring from the line.
I suffer from high blood pressure and I was so unbelievably stressed after my cell phone was stolen/ lost and then I had to deal with the people who have no idea what they doing and block all my lines, while on holiday.
Then the stress of going back and forth from the police station to the store, then calling the call centre. Saying that I was irate is putting it mildly.
My account is always paid in a timely fashion and yet the service that I receive from this network is pathetic.
Further to this, I get a sms notification this morning that my account is being debited for R5526.83. Only to discover that I am being charged out of bundle data rates for a modem I purchased on the 13 November form Greenstone Cell C.
I was clearly told by the consultant that once the data is finished I cannot recharge and will have to wait for the next month which is exactly what I wanted and this was for R129 p/m for 4 gigs. Only to be told this morning that I need to pay an amount of R1979.92- unacceptable and untrue.
I called the call centre and spoke to Manapi and I told her this isn’t what I was sold or told, she advised me to go back to the store where the purchase was made. When I get to the store no one could give me answer, but the consultant did not deny telling me the above.
I will therefore not be paying the additional R1643.62. It was not what I asked for, or was sold, and this is no fault of mine.
I am noticing a trend with the Cell C, the customer service is disgusting and consultants are not entirely sure about what they can or cannot do or should and should not do.
There needs to be a way that we can rectify this or for me to be compensated in some away. I had to take time off work to go to the store this morning, go to the police for the last incidents and it’s unfair.
My health has taken a toll and this whole situation is frustrating and exhausting!
I would like someone who can give me answers or tell me how we can fix all of the above to give me call.
Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
refund due
Hi.
I have been a Cell C customer for over 8-10 years.
My recent contract was due for an upgrade but the call centre screwed up a promotion that cell ce was offering to customers that didn't want to renew their contract.
A refund of +/-R200 was then due to me as Cell C charged me fees upon a cancellation of my month to month contract. This case was opened in Oct2016. To date no refund was processed to my bank account considering that i did get a call in Nov2016 for confirmation of banking details.
I called in 21/12/2016 to enquire as to why this refund was never done, only for me to funds was allocated to my contract...go figure as my contract is closed.
i wonder how many other clients are due refunds but Cell C is allocating it to their CLOSED contract accounts...or are they being properly audited
furthermore the call centre agent could not provide me reference number as her "PC had to shut down"...the Team leader on duty advised the CC agent to tell me that a new case of refund will be opened 21/12/2016.
The complaint has been investigated and resolved to the customer's satisfaction.
insurance claim since august still not processed
Hi.
[protected]. I lost my phone and completed claim forms to get an ITC Number. to this date I have not heard anything from GloCell despite numerous times I phoned. At some stage the phone number rings and just cuts off while waiting for the operator. Please note that the debit order is still going through while I don't get any benefits. I have been to Southgate and Bongani tried to assist but he also could not get this resolved. Please either assist me or terminate the contract as I can not be paying GloCell for nothing in return. I can not even get a swim swap for that matter. this is really been a bad service from GloCell. I never had issues with Auto page and now I'm stuck in this contract that is just ripping me off.
msc cruise promotion
Desiree Pillay - UNIQUE CODE: 368135
My booking forms and all necessary documentation were sent to Glocell and TLC on the 3rd November. I was then sent new forms to submit which i have done on the 29.11.2016. I have email confirmation from Sheila Nankervis that my forms were received and submitted. It is not almost 1 month later and i still have not received any feedback or confirmation dates for my booking.
Glocell has the worst service ever and nobody ever answers the call centre or replies to emails. I am not the only frustrated customer.I will never recommend Glocell to anybody!
All i want is my booking confirmation so that i can proceed to plan my trip.
Regards
Desiree
[protected]
[protected]@gmail.com
Sheila Nankervis
Nov 29
to DesPillay, Cruises, glocell2, tsheko.sereme, supriya.singh, me, trevenpillay
Just to confirm, I have submitted your form manually.
Warm Regards,
Sheila Nankervis
Marketing Manager
t [protected]
e Sheila.[protected]@glocell.co.za
www.glocell.co.za
I also wait for my boat cruise, got confirmation but now they have got a new promise that i dont believe
data
I originally signed a contract for 20 + 20 GB @ R399.00 per month and shortly afterwards upgraded to 30 + 30 GB @ R499.00 per month. I also have a limit of R1.00 set up to avoid additional data charges. I have been debited with R931.80 and R1199.14 by Cell C with absolutely no explanation. When I call the call centre I am told "next month it will be right"! What will be right? I have been in contact with numerous people at Cell C, but to date have had absolutely no response. I want this gross overcharge refunded to me as it is not in line with the contract I signed. In all my years as a cell phone / data user, I have NEVER experienced such bad service from a provider.
The complaint has been investigated and resolved to the customer’s satisfaction.
general repairs complaint
Good day,
Following my handsets repairs and the extensive time it took to get it back. I have a few things that I want clarified and addressed.
I handed my lg g4 (Gpcen52672) in for repairs on the 29 september 2016 and finally got it back with a cover and battery on the 9 december 2016, I was kept up to date with the phones progress until the 2 november 2016.
Where after I called and went to the shop to see if my phone was back from repairs on several occasions. I finally had enough with going back and forth with promises that the phone will be there the next day or later the following day and waiting for the shop to call me. And posted a complaint on hellopeter.com I was quickly contacted and as a result got my phone back on the 9 december 2016.
Needless to say on collection I was informed that they could not find my original cover and that they had a (Black leather) one to replace my original (Tan leather one) with. I said that it was fine, but later on further inspection I found that the back cover I was given was in fact a second-hand one. I am very sorry this is unacceptable. This is leather not plastic or metal that I can wipe and clean.
I now wonder and I am unsure of the battery that they have given me with the cover it may not be (And probably isn't) mine as well. Sins I know how I work when charge my phone I feel that if cell c can't find my original accessories. That they should replace it with new ones. Not someone's old or spears that where laying at repairs.
Furthermore I have previously asked that I be credited with 3 months extended guaranty. Before this handset was in ones before for repairs for also a month. I recently heard from 3 employees on different occasions at cell c that the lg g4 is given them a lot of trouble with software. I have lost close to 3 months worth of guaranty because of both repairs and feel that it should be credited to me.
I also feel that in both cases I lost data on my phone (Like documents, pictures and videos and so on) that will never be replaced, I am fine with this sins it is my responsibility to back up this data. But I had to reinstall multiple apps and re-download a lot of stuff to my phone at my cost of internet data. I feel that I should be given some free gigabytes to get my phone back to where it was before the software malfunction after repairs.
It is unfair that you give away data on new contracts and upgrades for just this reason, but don't compensate for when phones fail (Whether it be hardware or software) for the same reason. I mean do you just think we all sit with uncapped internet at our disposal.
I only have a 100mb of data per month so I have to buy a lot of data to get my phone back to where it was before the software malfunctioned.
I hope you will address all the above points this time. I feel very strongly about my cover and battery being replaced at ones. And that I receive a 3 month extended guaranty.
Thank you
Good day,
Following my complaint I was quickly contacted by Cell C personal and all my problems was resolved by a very friendly customer care agent. I was very happy with the service and the quick response.
Thanks Very much to Cell C I really appreciate the help in resolving all my issues I had.
Regards
The complaint has been investigated and resolved to the customer's satisfaction.
beware: pinnacle 400 contract - bonus minutes not being honoured
I took out a cell c pinnacle 400 contract online. The deal clearly states 400 minutes + 800 bonus. Only 400 minutes were loaded onto my account. I called the call centre on 13/12/2016 and was promised that the matter would be rectified within 24-48 hours. I called after 48 hours, and no one was able to assist, I was told to be patient. On 19/12/2016 I followed up and posted a report on hellopeter. At 16h30 a customer care representative called me to say that cell c needs to listen to the call I made when applying for the contract. I told him that I did not call but applied online via the cellc webiste, he insisted he needs to trace every call made to me on my cell number from cellc. Pathetic service and a breach of contract. No one is willing to resolve this. The worst part is that the 800 bonus minutes do not carry forward, what is the point of them rectifying the issue with a few days of the month to go. How am I expected to use my 800 minutes in a few days?
The complaint has been investigated and resolved to the customer's satisfaction.
mis-selling and poor service
When taking out a contract with Cell C in September i was assured by the sales person that the airtime that comes with the contract can be used to purchase bundles. I have since found that this isnt possible.
dealing with the Sandton City Cell C store manager is an absolute nightmare. He is aggressive, belligerent and hasn't the most basic customer service ability. i have never experienced a Manager dealing with customers in this way. was not interested in even investigating my issue!
for me this is a blatant issue of mis-selling. i was sold a product and now the product is not able to perform as advertised during the sales process.
Manager refuses to accept that the sales person may have made an error and believes that 100% no error could have occurred. If the product cannot function as sold i believe i am entitled to either have it work as it was sold to me or cancel the contract at no cost to me since i was not at fault
The complaint has been investigated and resolved to the customer's satisfaction.
lies, no customer etiquette
I am due for an upgrade and went to cell c in n1 city a few days before the end of november as one of my friend just got her phone, that's why I wanted the p9 lite hauwei phone, I spoke with mariase, one of the sales agents, I asked him what packages they have on the phone as I am interested in the phone but can only afford a phone between r200 and r250, he said they have a deal on the p9 lite for r250 top up but they don't have stock of the phone. He took down my details and said he will get back to me, I heard nothing from him and neither did he take the time to explain to me that the prices may change, so my mind was on the r250. On the 7th december I decided to go to zevenwacht mall to see if they would be able to assist me. The black lady assisted me and she told me that the phone is available at r279. That I thought was fine it’s not r250 but I can still manage that payment, so I asked her do they have any stock she said they don’t have but by friday they will get stock, the 8th I received a call from them saying they have the phone and I was very happy about that, to my disappointment, the r279 deal no longer existed, they have r329 deal available, so from r250 to r279, to r329 and I was informed that there was nothing that they can do, head office will not assist me on the first amount of r250. So please tell me if I was at the store at the end of november being interested in a phone that was r250, but no stock, go back the 7th -12-16 price change r279 and on the 8th-12-2016 another price change of r329 and was then informed that the r329 price has been in affect from the beginning of december. Do you know how disappointed I was from being excited to being angry and I feel that your people failed to do their jobs properly. The lady who come to assist me failed to introduce herself, I did not know if she was the manager or supervisor, and they had this attitude of we can do nothing and head office will also not do anything to assist me... I am so disgusted by this as it not the first time that I have had this experience with cell c sales people. I no longer want anything to do with cell c I will am so happy that my contract with you end the 16th january 2017. N1 city cell c you guys suck, I will never put my feet in your store again, zevenwacht, you almost made me believe that you are customer orientated, but low and behold, your people are giving you a bad name and the fact that they can so calmly say that head office will do nothing it really says a lot, that even top management don’t have the power to keep their clients happy, that is very sad
The complaint has been investigated and resolved to the customer's satisfaction.
unethical behaviour
I took advantage of a cell phone package that included "A cruise to Nowhere"
I submitted all my relevant detail and was told to book the cruise beginning November. I did as was requested and received an email that stated "Due to the great uptake of this cruise reward, we regret to inform you that we are unable to fulfill any further cruises for 2017. " I replied to the email and to date have not received a reply. I was told that the e mail was a error and that GloCell apologise. I have made countless phone calls to the call center averaging 10 minutes a call with different operators each time as you can never get hold of the person you last spoke to and who was going to return my call. Kevin the supervisor is screened and I have never been able to speak with him despite holding for him. I need to know if my cruise is booked failing which the contract must be cancelled
The complaint has been investigated and resolved to the customer's satisfaction.
Dear Sir,
Please be so kind as to provide us with your contact details so that we may get in touch with you.
Warm Regards,
The GloCell Team
Cell C Reviews 0
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.
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Overview of Cell C complaint handling
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Cell C Contacts
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Cell C phone numbers135135Click up if you have successfully reached Cell C by calling 135 phone number 6 6 users reported that they have successfully reached Cell C by calling 135 phone number Click down if you have unsuccessfully reached Cell C by calling 135 phone number 11 11 users reported that they have UNsuccessfully reached Cell C by calling 135 phone numberCustomer Service147147Click up if you have successfully reached Cell C by calling 147 phone number 9 9 users reported that they have successfully reached Cell C by calling 147 phone number Click down if you have unsuccessfully reached Cell C by calling 147 phone number 20 20 users reported that they have UNsuccessfully reached Cell C by calling 147 phone numberQuick Info Line+27 841 555 555+27 841 555 555Click up if you have successfully reached Cell C by calling +27 841 555 555 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 841 555 555 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 555 555 phone number 30 30 users reported that they have UNsuccessfully reached Cell C by calling +27 841 555 555 phone numberTechnical Support+27 84 135+27 84 135Click up if you have successfully reached Cell C by calling +27 84 135 phone number 4 4 users reported that they have successfully reached Cell C by calling +27 84 135 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 135 phone number 14 14 users reported that they have UNsuccessfully reached Cell C by calling +27 84 135 phone numberCustomer Service+27 84 145+27 84 145Click up if you have successfully reached Cell C by calling +27 84 145 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 84 145 phone number Click down if you have unsuccessfully reached Cell C by calling +27 84 145 phone number 15 15 users reported that they have UNsuccessfully reached Cell C by calling +27 84 145 phone number6%Confidence scoreContracts & Upgrades+27 841 234+27 841 234Click up if you have successfully reached Cell C by calling +27 841 234 phone number 2 2 users reported that they have successfully reached Cell C by calling +27 841 234 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 234 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 234 phone numberGlocell+27 841 944 000+27 841 944 000Click up if you have successfully reached Cell C by calling +27 841 944 000 phone number 5 5 users reported that they have successfully reached Cell C by calling +27 841 944 000 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 944 000 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 944 000 phone numberCell C Business+27 841 4329+27 841 4329Click up if you have successfully reached Cell C by calling +27 841 4329 phone number 1 1 users reported that they have successfully reached Cell C by calling +27 841 4329 phone number Click down if you have unsuccessfully reached Cell C by calling +27 841 4329 phone number 0 0 users reported that they have UNsuccessfully reached Cell C by calling +27 841 4329 phone number50%Confidence scoreText Only
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Cell C emailssm@cellc.co.za100%Confidence score: 100%Supportpamerla.henry@glocell.co.za100%Confidence score: 100%Supportescalations@glocell.co.za100%Confidence score: 100%Supportcustomerservice@cellc.co.za97%Confidence score: 97%supportcustserv@cellc.co.za93%Confidence score: 93%supportcorporateaccount@cellc.co.za90%Confidence score: 90%management
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Cell C addressThe Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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Cell C social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 22, 2025
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o whom this may concern
i found this link on google : Cell C — fraud upgrades and continue debit orders., and i am dealing with the same issue of empty promises...i have been messed around since 20 dec and i am so disgusted in the service i am receiving...i am going into Cellc store now to deal with the consultant that sold me a new contract, to assist me in cancelling my old contract as unfortunately the retention staff on 143 -retentions department-contract cancellations are too busy recovering from their december holiday. I was promised it would be sorted out telephonically already from 20 dec 2016, however the lady with whom i had been communicating with went on holiday the next day and nothing was resolved. The staff member on 20 dec said to me that i could either pay R 200 admin fee for immediate cancelation or give one months notice..well, guess what? neither of that materialised..i am now told i have to give a months notice again...i do not accept this as i must now pay for the incompetence of others..if this is the case i will definitely not recommend this service provider..
thanks to the disinterested phone consultants i am now wasting my money and also my time and petrol...consultants are quick to sell contracts like vultures but cannot help with cancellations...in actual fact, the things i can commend every staff in, is that they are excellent with their apologies and thats it..
hopefully somebody reads this and actually makes note of this.
regards amy