Cell C
Reviews and Complaints

I am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (mid November), and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect (no date left on collection form but it was earlier this month) while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.

Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!

As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. II am very dissatisfied with Cell C's service (or rather lack thereof). After receiving a call from one of their representatives some weeks ago (, and agreeing over the phone to purchasing a cellphone contract, the phone stopped work after just a week of using it. After scheduling THREE collection requests for the phone to be taken in for repairs, the driver eventually came to collect while I was absent (because I did not receive a call as I'd been told I would) - and he ended up taking my cellphone AND my SIM card, which was supposed to be left in my possession. (I had taken it out of the cellphone, thus indicating that it should not accompany the device). I have now had to cancel my Cell C cellphone number so as to avoid the risk of having my benefits used up by someone else, leaving me in a less than ideal situation.

Moreover, I have just got off the phone with a Cell C Customer Care representative (26 December 2016), who tells me that I should have been offered the option of receiving an interim cellphone so that I could still make use of my benefits whilst my l phone undergoes repairs. I have not received ANY correspondence whatsoever from your repairs department and have no idea when I will be getting my cellphone back. As you can imagine, this is a huge inconvenience for me. Anyhow, I was told that I would still need to pay the full monthly contract amount - even though I haven't been able to use my cellphone OR my SIM card. Unacceptable!

As a new customer, I expect that action be taken in this regard in order to rectify this situation ASAP. I expect only to be billed for that which I have used up until the date of collection, and not a cent more, as this is a problem on Cell C's side, not on mine.

Good day CellC,
24 December 2016
For R7.50 we the users are supposed to receive 2GB worth of FREE whatsapp use for a month.

I have a Samsung GT-S5310.
My no : [protected]
Jerry Paice
Why is it then that monies are subtracted from my balance in small amounts ?
I often check my balance before and after using whatsapp.
I have noticed that 5c, 10c etc being subtracted from my balance.
Also larger amounts (ie R10 gone).
This is not acceptable, and I will be complaing about CellC on Hello Peter soon.
This morning I switched off my Mobile Data setting.
About 15 minutes ago (about 14.15, date 24 Dec 2016) I checked my balance – it was R4.68.
I then switched on Mobile Data to check for any whatsapp messages.
I received no messages, and sent none.
I immediately switched off Mobile Data, and checked the balance again.
The balance was R4.43 – thus 25c gone for no reason.
Please explain why.
Also – a couple of days ago – about 21 Dec – I loaded R10 on my phone.
I then went onto whatsapp, there was a message that directed me to a website.
After going onto that website with my phone, I checked my balance and it was ZERO.
WHY ?
I have surely not used up my 2GB free service ?
As I have said – this is unacceptable for a supposedly FREE service (for R7.50 pm).
I am hereby formally requesting an explanation from you, which I will study, and qouting it on Hello Peter.
Thank you.
Jerry Paice.
[protected]

I want my refund. Not prepared to wait 7 working days. What is going to happen to the interest you going to earn on my money in your account? How many thousands of people you do this to? Nice innovative way to make extra cash at the expense of the ordinary man in the street. As a company you should be ashamed of yourself. Definitely not dealing with you again, forever. Nor will anymore I know. My humanity will not allow me to let this slip. No one should go through what I'm being put through.

Just been screwd by Cell C. My debit date is on 31. I am not in arrears. They rana naedos on my account without my consent, for an amount higher than my contract amount. I need a refund which they say will take 7 working days. I am saying #### them. Reverse my debit order then and take your debit on the correct date which will eliminate this problem. The extras they took is meant for another debit that must go off my account. They messing up peoples lives and they don't give a ####. Very inefficient. Can't wait for this #### contract to end. People beware. Don't get screwd like I am being screwd. Rather use a dependable and reputable service provider who knows what customer service is. Go to the other 2 guys on the block. They are way more experienced and knows how to treat customers.

Good day

I have been a customer of Cell C for approx. 9 months now and every single encounter I have had with them has been a painful one.

Attached you will find my initial complaint that was not dealt with or addressed to date.

My cell phone was stolen/lost on the night of the 10 December, I called through to the customer care on Sunday morning and asked to block my phone, I was on holiday in Durban at the time. I spoke to Andile Ngcobo.
After an hour or so, I realised all my lines (3 of them) were blocked. I called back to the customer care and spoke to Smangaliso, who was not apologetic or helpful at all.
She then directed me to a store to get a form to un-blacklist my line that I never asked to be blocked in the first place.

I get to the store and was then told I need to go the police station and bring the form back to them.

I was told by Smangaliso that once they receive everything the line will be opened within 4 hours- this was Monday the 12 December. Nothing of the sort happened.

On Tuesday I call back and was told that the ITC number is incorrect, so I was like how is this possible as it was the only number I was given, so if it’s wrong its obviously the call centre and not my mistake. And was no one going to follow up or anything?

In this conversation I spoke to Monty and she was the only helpful person I spoke to, she rectified all the stuff on her side and gave me the correct details. I was then advised it would take 48 hours to clear up. After numerous further frustrating phone calls to the call centre about the same issue and no one could give me answers. I made another call on Friday 16 December and spoke to SIbusiso who also could not understand what the problem was and that it should have been sorted out sooner than that, but said that it should be sorted out within the day and after a few hours to call back if this is not the case.
The problem was eventually rectified on Friday the 16 December, after I called back and spoke to Njabulo who had lifted the call barring from the line.

I suffer from high blood pressure and I was so unbelievably stressed after my cell phone was stolen/ lost and then I had to deal with the people who have no idea what they doing and block all my lines, while on holiday.
Then the stress of going back and forth from the police station to the store, then calling the call centre. Saying that I was irate is putting it mildly.

My account is always paid in a timely fashion and yet the service that I receive from this network is pathetic.

Further to this, I get a sms notification this morning that my account is being debited for R5526.83. Only to discover that I am being charged out of bundle data rates for a modem I purchased on the 13 November form Greenstone Cell C.
I was clearly told by the consultant that once the data is finished I cannot recharge and will have to wait for the next month which is exactly what I wanted and this was for R129 p/m for 4 gigs. Only to be told this morning that I need to pay an amount of R1979.92- unacceptable and untrue.

I called the call centre and spoke to Manapi and I told her this isn’t what I was sold or told, she advised me to go back to the store where the purchase was made. When I get to the store no one could give me answer, but the consultant did not deny telling me the above.
I will therefore not be paying the additional R1643.62. It was not what I asked for, or was sold, and this is no fault of mine.

I am noticing a trend with the Cell C, the customer service is disgusting and consultants are not entirely sure about what they can or cannot do or should and should not do.

There needs to be a way that we can rectify this or for me to be compensated in some away. I had to take time off work to go to the store this morning, go to the police for the last incidents and it’s unfair.
My health has taken a toll and this whole situation is frustrating and exhausting!

I would like someone who can give me answers or tell me how we can fix all of the above to give me call.

Thank you.

Hi.

I have been a Cell C customer for over 8-10 years.
My recent contract was due for an upgrade but the call centre screwed up a promotion that cell ce was offering to customers that didn't want to renew their contract.
A refund of +/-R200 was then due to me as Cell C charged me fees upon a cancellation of my month to month contract. This case was opened in Oct2016. To date no refund was processed to my bank account considering that i did get a call in Nov2016 for confirmation of banking details.
I called in 21/12/2016 to enquire as to why this refund was never done, only for me to funds was allocated to my contract...go figure as my contract is closed.
i wonder how many other clients are due refunds but Cell C is allocating it to their CLOSED contract accounts...or are they being properly audited
furthermore the call centre agent could not provide me reference number as her "PC had to shut down"...the Team leader on duty advised the CC agent to tell me that a new case of refund will be opened 21/12/2016.

Hi.

[protected]. I lost my phone and completed claim forms to get an ITC Number. to this date I have not heard anything from GloCell despite numerous times I phoned. At some stage the phone number rings and just cuts off while waiting for the operator. Please note that the debit order is still going through while I don't get any benefits. I have been to Southgate and Bongani tried to assist but he also could not get this resolved. Please either assist me or terminate the contract as I can not be paying GloCell for nothing in return. I can not even get a swim swap for that matter. this is really been a bad service from GloCell. I never had issues with Auto page and now I'm stuck in this contract that is just ripping me off.

Desiree Pillay - UNIQUE CODE: 368135

My booking forms and all necessary documentation were sent to Glocell and TLC on the 3rd November. I was then sent new forms to submit which i have done on the 29.11.2016. I have email confirmation from Sheila Nankervis that my forms were received and submitted. It is not almost 1 month later and i still have not received any feedback or confirmation dates for my booking.
Glocell has the worst service ever and nobody ever answers the call centre or replies to emails. I am not the only frustrated customer.I will never recommend Glocell to anybody!
All i want is my booking confirmation so that i can proceed to plan my trip.
Regards
Desiree
[protected]
[protected]@gmail.com

Sheila Nankervis
Nov 29

to DesPillay, Cruises, glocell2, tsheko.sereme, supriya.singh, me, trevenpillay
Just to confirm, I have submitted your form manually.

Warm Regards,
Sheila Nankervis
Marketing Manager
t [protected]

e Sheila.[protected]@glocell.co.za
www.glocell.co.za

I originally signed a contract for 20 + 20 GB @ R399.00 per month and shortly afterwards upgraded to 30 + 30 GB @ R499.00 per month. I also have a limit of R1.00 set up to avoid additional data charges. I have been debited with R931.80 and R1199.14 by Cell C with absolutely no explanation. When I call the call centre I am told "next month it will be right"! What will be right? I have been in contact with numerous people at Cell C, but to date have had absolutely no response. I want this gross overcharge refunded to me as it is not in line with the contract I signed. In all my years as a cell phone / data user, I have NEVER experienced such bad service from a provider.

Good day,
Following my handsets repairs and the extensive time it took to get it back. I have a few things that I want clarified and addressed.
I handed my lg g4 (Gpcen52672) in for repairs on the 29 september 2016 and finally got it back with a cover and battery on the 9 december 2016, I was kept up to date with the phones progress until the 2 november 2016.
Where after I called and went to the shop to see if my phone was back from repairs on several occasions. I finally had enough with going back and forth with promises that the phone will be there the next day or later the following day and waiting for the shop to call me. And posted a complaint on hellopeter.com I was quickly contacted and as a result got my phone back on the 9 december 2016.
Needless to say on collection I was informed that they could not find my original cover and that they had a (Black leather) one to replace my original (Tan leather one) with. I said that it was fine, but later on further inspection I found that the back cover I was given was in fact a second-hand one. I am very sorry this is unacceptable. This is leather not plastic or metal that I can wipe and clean.
I now wonder and I am unsure of the battery that they have given me with the cover it may not be (And probably isn't) mine as well. Sins I know how I work when charge my phone I feel that if cell c can't find my original accessories. That they should replace it with new ones. Not someone's old or spears that where laying at repairs.
Furthermore I have previously asked that I be credited with 3 months extended guaranty. Before this handset was in ones before for repairs for also a month. I recently heard from 3 employees on different occasions at cell c that the lg g4 is given them a lot of trouble with software. I have lost close to 3 months worth of guaranty because of both repairs and feel that it should be credited to me.
I also feel that in both cases I lost data on my phone (Like documents, pictures and videos and so on) that will never be replaced, I am fine with this sins it is my responsibility to back up this data. But I had to reinstall multiple apps and re-download a lot of stuff to my phone at my cost of internet data. I feel that I should be given some free gigabytes to get my phone back to where it was before the software malfunction after repairs.
It is unfair that you give away data on new contracts and upgrades for just this reason, but don't compensate for when phones fail (Whether it be hardware or software) for the same reason. I mean do you just think we all sit with uncapped internet at our disposal.
I only have a 100mb of data per month so I have to buy a lot of data to get my phone back to where it was before the software malfunctioned.
I hope you will address all the above points this time. I feel very strongly about my cover and battery being replaced at ones. And that I receive a 3 month extended guaranty.
Thank you

I took out a cell c pinnacle 400 contract online. The deal clearly states 400 minutes + 800 bonus. Only 400 minutes were loaded onto my account. I called the call centre on 13/12/2016 and was promised that the matter would be rectified within 24-48 hours. I called after 48 hours, and no one was able to assist, I was told to be patient. On 19/12/2016 I followed up and posted a report on hellopeter. At 16h30 a customer care representative called me to say that cell c needs to listen to the call I made when applying for the contract. I told him that I did not call but applied online via the cellc webiste, he insisted he needs to trace every call made to me on my cell number from cellc. Pathetic service and a breach of contract. No one is willing to resolve this. The worst part is that the 800 bonus minutes do not carry forward, what is the point of them rectifying the issue with a few days of the month to go. How am I expected to use my 800 minutes in a few days?

When taking out a contract with Cell C in September i was assured by the sales person that the airtime that comes with the contract can be used to purchase bundles. I have since found that this isnt possible.

dealing with the Sandton City Cell C store manager is an absolute nightmare. He is aggressive, belligerent and hasn't the most basic customer service ability. i have never experienced a Manager dealing with customers in this way. was not interested in even investigating my issue!

for me this is a blatant issue of mis-selling. i was sold a product and now the product is not able to perform as advertised during the sales process.
Manager refuses to accept that the sales person may have made an error and believes that 100% no error could have occurred. If the product cannot function as sold i believe i am entitled to either have it work as it was sold to me or cancel the contract at no cost to me since i was not at fault

I am due for an upgrade and went to cell c in n1 city a few days before the end of november as one of my friend just got her phone, that's why I wanted the p9 lite hauwei phone, I spoke with mariase, one of the sales agents, I asked him what packages they have on the phone as I am interested in the phone but can only afford a phone between r200 and r250, he said they have a deal on the p9 lite for r250 top up but they don't have stock of the phone. He took down my details and said he will get back to me, I heard nothing from him and neither did he take the time to explain to me that the prices may change, so my mind was on the r250. On the 7th december I decided to go to zevenwacht mall to see if they would be able to assist me. The black lady assisted me and she told me that the phone is available at r279. That I thought was fine it’s not r250 but I can still manage that payment, so I asked her do they have any stock she said they don’t have but by friday they will get stock, the 8th I received a call from them saying they have the phone and I was very happy about that, to my disappointment, the r279 deal no longer existed, they have r329 deal available, so from r250 to r279, to r329 and I was informed that there was nothing that they can do, head office will not assist me on the first amount of r250. So please tell me if I was at the store at the end of november being interested in a phone that was r250, but no stock, go back the 7th -12-16 price change r279 and on the 8th-12-2016 another price change of r329 and was then informed that the r329 price has been in affect from the beginning of december. Do you know how disappointed I was from being excited to being angry and I feel that your people failed to do their jobs properly. The lady who come to assist me failed to introduce herself, I did not know if she was the manager or supervisor, and they had this attitude of we can do nothing and head office will also not do anything to assist me... I am so disgusted by this as it not the first time that I have had this experience with cell c sales people. I no longer want anything to do with cell c I will am so happy that my contract with you end the 16th january 2017. N1 city cell c you guys suck, I will never put my feet in your store again, zevenwacht, you almost made me believe that you are customer orientated, but low and behold, your people are giving you a bad name and the fact that they can so calmly say that head office will do nothing it really says a lot, that even top management don’t have the power to keep their clients happy, that is very sad

I took advantage of a cell phone package that included "A cruise to Nowhere"
I submitted all my relevant detail and was told to book the cruise beginning November. I did as was requested and received an email that stated "Due to the great uptake of this cruise reward, we regret to inform you that we are unable to fulfill any further cruises for 2017. " I replied to the email and to date have not received a reply. I was told that the e mail was a error and that GloCell apologise. I have made countless phone calls to the call center averaging 10 minutes a call with different operators each time as you can never get hold of the person you last spoke to and who was going to return my call. Kevin the supervisor is screened and I have never been able to speak with him despite holding for him. I need to know if my cruise is booked failing which the contract must be cancelled

There has been no network coverage in the Bonaero Park (Kempton Park) area since Friday, 2 December 2016. I have written to Cell C a few times about this issue and have not received a single response as yet. All the other service providers do not seem to be affected, just Cell C. Please could be rectified as soon as possible and provide an explanation for the interruption.

I have 2 contracts with Cellc, my [protected] was due for an upgrade, i went into a Cell C store in Durban and enquired about the upgrade and was told of a special of a R3000 Voucher which is only for a new line for a P9 Lite on a Pinnacle 250 contract, i then paid up my account did a deposit of the remaining balance at Nedbank and went into a Cellc store to cancel that line so as to take a new line. I spent 3hours in store with the consultant getting the line cancelled to take a new line, eventually the no was deactivated and i applied for a new line which was approved, only for the manager to tell the consultant that the P9 Lite does not grant the voucher only the phones in the booklet under that contract are subjected to the voucher. After wasting 3hours of my time in the store which i could have just done an upgrade if i knew that the phone i wanted does not come with the voucher, also know where in the book does it say only the phones in the book are subjected to the voucher and also the consultant for leading me to believe that i would get the voucher. I am disspointed and totally annoyed to have wasted so much 0f my time for no avail. Please explain yourself.

I have got an Android Samsung galaxy and it was bought by boyfriend 10months ago and I have been using it without any problems until since I realised that the same my boyfriend is able to see everything from my phone through his PC. He can see my messages, whatsApp and all other things without my permission. We are not a couple yet its just a relationship,
So please would you assist me stop him doing this or assist me if there is any means to encrypt my phone and all its files so that he can't go through my privacy stuffs anymore? Please for my right of privacy sake help good people, ...

Regarding my LG G4 #GPCEN52672 that's been given in on the 29 September 2016 for repairs and it's 3rd December 2016 and still haven't received my phone back form Cell C.

I have been to the store where I gave in my phone for repairs several times now. The last few weeks has been about my battery and back cover that apparently where left behind at repairs.

This is also not the first time that this headset has been given in for repairs. I feel that between the first time and the second time that this is now close to 3 months and that I have had no use for a phone that I pay for each month.

I Believe that if I encounter this problem again even 3 months after my contract on this phone is up, that it will be replaced sins it seems that I have a faulty phone.

I look forward to a speedy reply.
Regards

I bought a temered glass LG G4 - from the Cell C in Nelspruit Riverside Mall while I was on holiday. When I returned home and opened the package, the glass was cracked.
I live in Johannesburg.
I contacted the Norwood Mall store and they said I must take it back to Nelspruit!
I also called the Cell C direct customer care and was told there is nothing they can do and the call was hung up.

The product was a Superfly tempered glass for R199.

On sunday, 27th nov 16 i went to cell c at the mall of africa to take out a contract for a samsung s7 phone with the pretext of getting a free samsung led 32 tv.. The contract was finalised but cell c had a technical problem so the contract could not be printed. The contact was all done though with anna marie who then confirmed with the samsung representative on duty that i can come in on monday the 28th nov 16 to finalise everything. When i went through on monday to get my free tv finalised there was a problem. Anna marie was unable to log onto the samsung website to finalise the tv. I was then told that i can no longer get the tv because the promotion ended at midnight on sunday the 27th. I am furious because i was there on sunday and it was no fault of mine. What kind of service is this. I have lodged a query with the manager at moa, millicent. I want cellc to sort this issue with samsung asap as my contract is with cellc and their system was down so i should receive my free tv.