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CB Telecommunications Cell C Unable to do a sim swap
Cell C

Cell C review: Unable to do a sim swap

D
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10:36 am EDT
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I have called to block my sim and blacklist my lost phone on the 18 of June 2022 at approximately 09h30AM and all was done smoothly, later on the same day i tried to do a sim swap and was told that my number is registered under someone else, however its strange that my the security questions asked are related to my profile. Its now a challenge to get my number back due to the apparent information provided by the store and and customer care call center.

My frustration is that why am i unable to do a sim swap as i have been using the number for over 5 years and i have done a sim swap before without any challenges

Desired outcome: I would like to get my number back

Jun 22, 2022 2:37 pm EDT
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The Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, ZA

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Good day Diketso Emmah Mogoe

Thank you for reaching out to us.

Please send us a new Rica serial number, Cell C and an alternative contact number to sm@cellc.co.za

^NT
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