CenturyLink
Reviews and Complaints

Re: account [protected] Re letter dated March 3 2021 from Monroe La.. saying in part your recent payment of $34.75 has been returned by your bank. Not true went to my Sioux Valley Credit Union...never returned...plus I have complained to century link that payment was never charged to my bank in January 30 when I made payment on your auto service or February 24 was never taken out. Called several times saying money hasn't came out and they said they have payment. Bank said no they never received. Now they say bank returned payment...just at bank not true. I have confirmation number of January and February. Please call me [protected] Marion Dirks Sioux City Iowa

I know someone that is frauding your company .He puts the account in other relatives name so he doesn't have to pay his bills.His name is Curtis Aldridge he lives at 198 black gap road lot 152.He has the phone # in his grandmother's name right now and she is in a nursing home .Some of the names he has used before is Mary stull his mother in law and Beverly l Powell his aunt also in a group home .his grandmother's name is Beverly Ann Powell the phone number is [protected]. He also has done this to satellite and comcast.He used his fiancee name Amy stull and I don't know how many more he has done this too.Please look into this and hope you get the money owed to you.He is now with consumer celliar.He needs to be held accountable for his actions .

We moved and called to get internet, T.V. and landline. After a very bad unknowledgeable installer came and spent four hours at our home that is a new home. He damaged our new home. Then he told me that I would have to go to Best Buy to purchase a device for the computer to get internet. I asked him about the home phone service and he said did you order home phone? I said yes, he told me that I could put it in the garage! I could not believe this. After 4 hrs. I had no service! I contacted Boise, ID office and complained. She told me to send back the equipment and we will not be charged. I did so within a few days. Since then, I received a bill for $492.31. I do not owe any money. Now after about 20 phone calls I am getting a bill for $410.30. Now MRS BPO, L.L.C. is after me. I was told when I called at the beginning that install would be $85.00. I at no time authorized these enormous charges and do not owe them. I was told that I would pay noting when I spoke to the nice lady in Boise, ID. Since then, we have been hammered with mail and phone calls. I guess that I will need to sue these people.

My daughter purchased prepay internet services, she received the modem and was told it would be ready to go on 2/15/21. Got a message said they could hook it up it would be the next day. Got home and still no internet services. Called and was speaking to around 15 different people to figure out why internet services were not hooked up. No one from Century Link called me to advise me that we would not be able to get service. Spoke with a technician and he indicated there was a damaged cable and it would be months before it could be fixed. Spoke with a customer service rep from Century Link and was told that because I was the only one at the servicing address that they would not be fixing the cable "it would cost too much". I know there was service there previously. I do not understand why they can't fix the problem. I feel that this is a poor excuse for a business and consumer to not service a customer that technically has had service in the past.

2/15/2021
Truck No. 2433067
I have long considered switching from Cox to CenturyLink as they are now in my area but after my experience with one of your drivers I am taking a hard NO! While driving at speed limit of the road I was on in Tempe, one of your drivers (truck no. referenced above) forced his way into my lane nearly clipping the front end of my car. This was extremely disturbing considering the fact he could have easily slowed down to get behind me as there were no other cars. He deliberately chose to speed up and cut between me and the car that was originally in front of me. As I am on many forums and blog religiously I will be posting this mishap. I am sure others have experienced such nonsense as well! In a day and age where people are just looking to leave conglomerates such as yours I am sure it will have much pull!

At this point I feel so frustrated with CenturyLink that I would cease doing business with them, except that they are the only provider in the area where I am, (in a small town in central Oregon.)

The service is terrible and very frustrating. I run a small business out of my home and need to have a working telephone. Over a week ago it began having so much noise on the line that conversations were difficult and sometimes impossible.

I called in and managed to reach a human being after about 30 minutes of navigating their cruel phone tree and being on hold. I was promised that a technician would be out the following day.

The promised technician never showed up.

I went through the process again, and was again promised that a technician would show up. I canceled several important appointments to be here to meet the technician. Once again, the technician did not show up.

I have just spent 2 hours trying to reach a human being so that I could get some assurance that a technician would actually be out here today to address this problem. I have been disconnected twice, and on hold for more than an hour.

At this point I am not sure what to do.

How can a company charge top dollar and then provide such terrible service?

Jeff Bell

[protected]@myhealthoptimizer.com

[protected] (only working some of the time right now. That is the heart of this complaint.)

How can a billion dollars company charge late charges in a pandemic if I haven't gotten my stimulus payment it was sent to a closed bank account I'm discussed with wealthy corporation who are only out for profit...I thought AOL was expensive but this is double the price what's up with that?
I'm 70 years old and have no family and living on poverty income 1% cost of living primative right?

We switched to Centurylink Internet about 6 years ago because we were switching to a Voip Phone System and our current provider who had provided great internet did not have the speeds that would work with our new phones. We spent 7, 000.00 with the Phone Provider trying to get Centurylink to not continually drop our service. After the Phone Technician met with a local Centurylink Supervisor was it determined they kept changing our static IP address that we were paying for, and she had to argue with the service department with her own company. So we were finally up and running Centurylink would not do anything to help with the money spent fixing their errors although the phone service provider split the costs with us. So for the next 5 years we struggled with the phones going down or being incredibly static so that customers could not hear us, Centurylink would not do anything to fix the issue. A local company put in fiber optics, we switch service immediately. The company also paid the extra expense to bring the fiber optics back to our building. The installation was professional and seamless. I then cancelled the internet service with centurylink but still needed to switch the email hosting. After 6 months when we found a company to host our website and they provide email also. I discovered we had been paying for Centurylink internet that we had not had for a least a year because it was all tied in with the email hosting. It took another month and several phone calls to get everything cancelled. I have to say the employees at Centurylink are almost all very friendly and helpful. But the policies of such a large company is not professional and it is very underhanded. I would not recommend Centurylink to anyone. Unfortunately, I live in a small town in an isolated area and there are not a lot of options. If you can STAY AWAY.

After having service with century Link for over 40+ years we found ourselves seeking service elsewhere. Approximately 5 +/- years ago the road in front of our house was ground down to the dirt to resurface. At that time our land line was cut. We made a complaint and a repair request. They promptly sent out a repairman to fix the line. We were informed that a temporary fix could be performed immediately and that a permanent repair could be completed in approx 2 weeks. From that point on we continued to make complaints and repair requests due to excessive loud static and intermittent service during calls (ie. Maybe hearing every 2 to3 word that was spoken). We were told that it was now an issue with our inside wiring. We had it checked multiple times and always showing that it was Century Link line. After 5 yrs of dealing with it we started the process of disconnecting the service/porting the number and going with a new provider. We began the end of November and century link refused to allow the porting of our old number. We owed for a partial bill for which I toldCentury link I would pay in full upon the porting of the number. They refuse. Our new service is connected with many many more amenities at 1/3 the cost and the line was crystal clear as soon as the century link line was physically disconnected from our line. We have paid for 4/5 yrs of service that we did not receive but they have told me that they will port the number after it is paid. We've been lied to 1 time too many. I would be more than happy to put the money in the hands of a legitimate lawyer to pay once the port is complete if my word is not good after 40+ yrs of service. Otherwise it will go unpaid after multiple lies and horrible service.

Called to make an arrangement and manual order was entered to disconnect service ahead of due date. Service disconnected and server would not connect to payment services or chat. The representative who set the order was rude and intentionally set the service to disconnect on the wrong date. This caused the loss of employment over the holidays. State mandates stay at home order and job was considered essential. Looking for a way to recover from this mistake

Ordered internet and telephone tech called and switched my old tele# but knew nothing of internet I want to be switched but to my old provider mediacom with my old tele# [protected] and canacell my service order n21176965

My Internet had been down for a month, no help from customer service, no show from technician to my home, and no real response over the phone. I've been a paying customer for 4 years, this is unacceptable . Who runs this place ? I don't understand why this company is so incompetent. It's like they have some secret they don't want me to know about .

Centurylink is the only wired internet provider in my area. I have been trying to work from home and most CSP jobs require at least 1 or 1.5 for upload speed. I would like to know why they cannot get their customers at least that much so we would be able to work. The most we can get is.89 and I have has to turn down almost every job I was offered. Please help us who are willing to work make some money to get by and not rely on SNAP.

Had CL for several years with no problem and was getting around 37m. Now it is down to 2 to 5 m download. Had a tech here twice. First one indicated he had found the problem, other phone lines were still connected. However, after he left I ran a speed test and it was still slow. Second tech arrived two days later and couldn't find a problem even though he couldn't get a faster download. He left saying it was ok even though speed tests indicated it was not. I can't work with 1 or 2 m download speeds. Guess I will have to call the cable people back.

I have been on CL for 12 years and it's always the same thing SLOW. So I can go on but all of us are facing the same problem, you pay and pay. Not going to ramble on just know the the CEO has stated DSL is not profitable and we woe our stock holders a good return so they are planing to sell it off and that means no upgrades, which is interesting since they have received grants from the Government to improve and expand rural DSL. It's the same old thing we pay they laugh all the way to the bank.

After 40 plus years of having this company as a phone and internet provider, I'm completely beside myself as to the horrible customer service that is currently being used. 38 years running a non-profit 501c3 caring for foster and at-risk now being damaged, a home-use office due to covid is affected, a 79 yo disabled and a 53 yo disabled persons are affected all because of a billing question that a CS person out of Columbia decided to completely disconnect the services we rely on. Now our bill and account which we had a price for life is a complete mess and incorrect plus although we are billed and paying for 80 mbps internet service they will only allow 25mbps until the investigation is complete which the issue began on 11/5 and as of 11/30 the investigation has yet to even start. But they want the $50 increased and incorrect bill paid and having dealt with something similar before if paid could cancel out the price for life and null and void previous agreements an not a single person actually cares despite the fact I have a heart condition and right now I'm having chest pains again just writing this with the anger and stress they have caused. Unfortunately, they are the only usually reliable company in this area all I want is the internet speed that is listed to be given at least until they fix the account and billing. The substation (hut) is directly across the street and every tech. states we could have that 80mbps within minutes if corporate allowed them. They have gone from 11 techs to 2 all because of how customers are currently being treated. Benefits of having the hut that close, the Techs are top-notch but its unfortunate that the terrible service they are quitting.

Century link internet is ripping us off, Our internet goes out DAILY, i am not receiving what we pay for. espicially when working from home.

This is a warning to everyone who is thinking about signing up for services with Century Link to RUN away and go elsewhere.

My sister has had service with Century Link for almost 20 years. This is because when she first signed up it was a phone company called Quest. When Century Link took over, they continued the phone service and added Internet. Sis was allowed to keep her original phone number.

While the Internet speed download was sufficient for everyday things like email and watching videos, the upload speed was extremely slow. Which did not become an issue until Sis started online tutoring, along with increased use of Zoom and similar platforms to accommodate COVID restrictions. Century Link told Sis several times that—although the company "offered" higher internet speeds, this was not available in her area because Sis was located in a "border town." What exactly a "border town" is went undefined, the same as other terms of Century Link corporate-speak that they use to obfuscate and excuse.

Almost two months ago, Sis contacted Century Link and requested to cancel the internet service (she had arranged to get higher speed through another provider), but that she still wanted to keep the phone service AND keep her same phone number. Sis said she had to contact multiple persons at multiple numbers (the "help" line on their web site has been disconnected) to explain what she needed. Finally, someone told her that they would have to disconnect both phone and internet services and then reconnect through their "new platform."

After multiple requests, no one could tell Sis if she would be able to keep her old phone number. Someone finally said the phone service would be disconnected for about a day, there would be a temporary different number (so phone service would not be interrupted), but eventually Sis would be re-connected to her old number (absolutely no information how long this would take). During this first exchange, someone told Sis she would need to return the router, then someone else told her that she owned the router (had bought it through them, probably paying over time).

A couple of weeks later, the phone went dead. (The new provider had connected the Internet and this was up and running within a few days). Sis waited a couple of days and then contacted Century Link. After being on the phone AGAIN with multiple people, each asking Sis to verify account number, social security number, phone number, name of first born, favorite food and a litany of other trivia, someone finally told her that they could not help her because "the team was not there."

A week later, with the phone still dead, Sis contacts Century Link again. Each and every contact with Century Link involves the same Kafkaesque Groundhog Day scenario and wasted hours of your own time. This time, Sis is told "there is a mistake in the order" and she should have her old phone number in "a few days."

Over a week later, the phone is now working, but no communication from Century Link about what is going on. The only way Sis could ascertain her own number was to call another phone and look at the caller ID number.
Meanwhile, Century Link—who is apparently unable to do something as simple as disconnect and reconnect a phone—sends Sis a bill demanding payment for broadband, internet, phone, and a modem—as well as associated connection fees—none of which they have delivered except for the spotty phone service for the (now identified) new number.

Sis can no longer deal with Century Link without losing her sanity, so now I have the privilege of taking a bullet for the team. Over the course of two days, I make multiple attempts to find someone—anyone—at Century Link who can find their behind with both hands. I attempted to use the Internet chat, which just sends you in a loop. Tried every phone number I could find online or off (from the bill, from Sis's emails). Several times, the phone call disconnected (in fairness, one time it was due to a brief power outage on our end). The main thing that I told everyone was that Sis was disputing the bill, but would pay a bill that actually represented what she had requested and received from Century Link. No one is going to pay a fake bill for non-existent services.

During multiple attempts to connect with someone, there was a message that there were "technical problems" due to bad weather. Of course, we have no idea where their main office is because their "services" are the same outsourced, hacked-up chaos that corporate America is so enamored with. A couple of folks attempted to be helpful: one person said they would shut down the internet (why wasn't it shut down over a month ago?), but it would be another week before they could re-activate Sis's old phone number. Another person said we had to speak to an "account specialist" (another number to call through an interminable menu and the same identifying questions) and instruct them that we wanted "regular phone service" and "not e-shop" (customers must be fluent in their geek speak). In the middle of one of these calls, the fellow said he couldn't help us because the "system was down."

Bottom line, is DO NOT SIGN UP WITH CENTURY LINK IF YOU VALUE YOUR SANITY, because it requires an Act of Congress for them to do the simplest thing, and you will literally spend hours and hours and hours dealing with their incompetence and malfeasance.

I called Centurylink on Oct 4th 2020 and cancelled my internet service. I called again on Oct 23rd to confirm the deactivation of the service and to find out how to return the modem. The employee confirmed that my service was cancelled and told me I had to mail the modem to them. The Centurylink website that allows you to print the return label does not recognize my account number, so I cannot print the label. I completed a form to have a label USPS shipped to me on Oct 23rd, but have not received it as of Nov 11. I was also charged the monthly service fee for Nov, even though my account is deactivated (confirmed by 2 employees).