Church's Chicken
Reviews and Complaints

Always loved Church's never had any problem with any until now. Couldn't wait for the one in Denham Springs to open up after flood. Don't remember what night, but was after dark and it was about a week or two after Church's reopened. The chicken we got just downright tasted old. It was terrible and not fresh. In fact my husband and I have not been back.

However, tonight we were in the mood for chicken and thought we would try the Church's because we love Church's on Hwy 16 near Watson. It hadn't been too long since it had opened back up.

Boy were we sorry! My husband said he did not savor his dinner at all! In fact it left a bad taste in his mouth. I also did not enjoy it! It tasted like it had sat under a light all day. Did not taste fresh at all!

Needless to say we won't be going back, not unless we hear someone say that it has gotten better. So disappointing. I can say the cole slaw was good.
We purchased a 10 pc wing and thigh box.

I was wishing I could post a picture. I just picked up a sandwich and the toast was completely burned on both sides! The service is good but the food is usually not good if you get a sandwich! I don't understand! Would have taken it back but I life 6 miles away. Very disappointed. I'll just toast my own bread and use the chicken. So do sad!
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I went to Church's Chicken store # 10612 on March 13, 2017 at 1:59pm. I ordered a two piece spicy with a biscuit for $3.29 at the drive-thr window with Sam. I noticed that my chicken was fried too hard, dark, greasy and I immediately brought the chicken back inside. I asked the cashier if he would refund my money or give me new chicken. He said he would be right back but told a woman who wasn't in uniform who seemed to be the manager that I wanted different chicken. She came over and yelled at me saying, "What do you want"! I said, "my chicken is fried too hard and I want new chicken". She said, "what's wrong with it, why do you want new chicken"? I told her, like I just told the young man that the chicken is overcooked and it's fried too hard. I said here it is, I didn't eat off it and I want my money back now because you just touched the chicken. The manager who I later found out is the owner named Brenda according to one of the other employees, told me to get out her store, you're not getting anymore of my chicken and she doesn't care who I called. She took her black purse from under the counter, was dressed in regular clothes with no name tag on and was still yelling at me when she was walking fast out the door in front of all the customers. This is the same woman who was fussing at the elderly man in front of me with the purple shirt on telling him what he can't have and she should have never waited on him. She was rude to him and very disrespectful to me just because I wanted new chicken or my money back. She open the box I gave her, touched my chicken, threw it back to me and said I ain't giving you nothing. You people think ya'll can just come in my store and tell me what to do and yelled at me to get out her store.

I drove up in the drive thru of Church's Chicken, Bessemer, AL tonight. Before I could say hello, the ride cashier stated that it would take 20-25 before chicken was ready. I said okay and began ordering. The person taking my order huffed and puffed and blew into the microphone as if he were offended that I didn't pull off. There only 2 cars in front of me and I waited in the line for over 30 minutes before I got to the window. It seemed as if they were waiting for people to drive off but no one did. I got in line by 9:25 and it is now 10:00 and the car in front of me still haven't drove off. The address is 1801 Carolina Ave. Bessemer, AL
THIS IS SAD AND VERY UNPROFESSIONAL. IF THEY DO NOT WANT TO SERVE US, WHY NOT CLOSE VERSUS TRYING TO RUN PEOPLE OFF WITH OVERWHELMING WAIT TIMES. By the way, I am still here.

I have been working for Church's Chicken for about 9 months . I was hired as a shift leader by the general manager at the time . I was trained for day shift and was in the process of training for nights when we got a new gm . Her name is Carolyn Washington . from day one she has done everything in her power to take my management position from me . I am the only white person working here until about two weeks ago. She finally just told me she didn't have time to train me and busted me down to cahier . I was never given a written or even verbal test to assess my skills as a manager . I have been told by several employees that she is very racist and just doesn't like me . our store is a franchise so I spoke with the owner and he said he would help me resolve the situation but he hasn't . things are getting worse for me due to the fact that she is now trying to turn my fellow employees against me . I can't afford to just quit but my work place has become a hostile environment for me . I need help

Restaurant #1187 in San Antonio. I recently received an ad in the mail for the 2 can dine for 5 dollars. So we decided to try it. Upon arriving we were not greeted and waited nearly 3 mins to even asked if we can help. I ordered spicy chicken and they stated they had none for the night. Then the manager proceeded to say it would take 45 mins. So we got original instead. The manager was very rood as well when I asked him questions about the special. We got our food and the forgot the biscuits and the jalepenos so I had to go back. We filled a survey out on the visit. So we decided that we would go again and give it a shot today. We get there and the service was worst. We ordered the food. And then again had to go back because they forgot items. The food had been sitting and was dry. I asked for water while I wanted and the girl said we have dirty water do you still want it? That's terrible. I will never be returning back to any establishment.
CHRIS M

My son and I went to eat Church's in Floresville, Tx and the place was a dump! There were no tables clean and the floor looked like it had not been swept or mopped in months! There were employers in and out of the establishment passing through the filth and it did not phase them. One I believe is even a manager at this location! The employees did not look they wanted to be there and had friends or family all around the front counter visiting. I will add that this has not been the first time this has happened. I had to go get wet paper towels to clean my own table! The bathrooms were disgusting and smelled horrible. It would be nice if they took a little more pride in their job! Thank you and I hope it gets fixed immediately.

We bought a 9 piece meal on 2/26/2017. At closing time. My family gotten sick we couldn't figure out why. When my husband came home from work he heated up a piece off chicken. Pull the skin up and found a bug. Look like a warm or a roach in the chicken. I come to churches too confront them about the situation. And all he can say is nothing he can do. They don't have a rotten problem. Well something happen for me to have a bug inside my chicken.

I had went through the the drive thru on East Colfax in Aurora Colorado I placed an order of two family orders for a lunch meeting at work with two sides each of mash potatoes and gravy Mac and cheese and their dirty rice I was asked to park in front and they would bring it out to me well I waited almost 30 minutes and then they had given me the wrong order when I went to speak to the manager he was very rude told me that I got what I ordered when I showed my recipient showing i paid almost 60 on the food he took it from me walked to the back with it then came out and asked me for my recipient I told him I gave it to you sir he said since I had no proof then I got what I ordered I understand that we all have bad days at work but this is down right wrong and I know I won't get any help nor did I get a refund it made me feel like I had just been robbed

The nite time manager assistant was very rude, they advertise a 5.00 dinner on T.V. this place did not have or was not aware of it. 1.99 for a side of instant potatoes that had no more then a cup & a spoon of gravy. The chickin legs was so over baked that the legs looked really small & the chickin on the legs had none, mostly crust, i mean when i tried to peal the meat off of the bone there was no chickin to peal/ just a lot of crust. I will never patronize another Churchs establishedment & i will post this on face book to all my 750 friends, i would not rate this Churches with one star, because this Churches really really sucked.

Last wednesday I went to the location on rosecrans and van ness in the city of Gardena, while ordering I felt rushed when trying to order. I felt that the cashier was trying to assume what I was ordering, but not being attentive to what I was actually ordering. Out of frustration I cancelled my order because she tried to have an attitude when I told her again what I was ordering. I went to another location on redondo beach blvd and budlong in the city of Gardena, when I pulled into the drive thru there was already a customer screaming about how the associates always give her a hard time when she comes there and refused to leave until she felt ready there were already 2 cars in front of me. when I finally got to the window the early mployee handed me an incomplete order and once again there was an attitude when I told him what i needed plus from the window I could tell that the employees wanted to chat about the incident instead of attending to their customers. I like coming to your restaurant and eating your food but this time wasn't as great.

I went to the church's located in Harvey IL off 159th and Halsted street. I went through the drive thru to place my order. As I am placing my order the empolyee told me to pull forward without me completing my order. When I pulled up to the window there was a a child who was the age of 8 taking money at the window and asking for my change before I even got my total. The employee never came to the window to acknowledge me or my order. I physically got out of my car and stood at the window to see an employee. This was the most unappropiate and lack of customer service I have ever seen! But most importantly why is a CHILD taking my money and asking for change inside of a business establishment and importantly at the drive thru window.

When visiting the location at 10910 Will Clayton Pkwy. The location was dirty there were no potatoes no chicken. When asked to speak to a Manager I was told there was no manager on duty. The workers would not provide any information or phone #'s for corporate when asked. They would also not respond why they had no potatoes available when asked they said all out. Which was not the case as I seen them making some after I complained and advised I would report the location. Before making this complaint I called today to speak to a manager again I was told there is not a manager on duty or an assistant manager. Also they are cutting the chicken incorrectly because when you purchase a breast as I did it is not even a whole breast it is wacked off so there is not any meat on the bone you purchase. If the store is this bad I dont understand why it is even open.

And now she denies me my w2 and denies me speaking to a higher person in charge im not understanding this is unlawfully her name is filomenia ramboi or something she never turns in our w2s she always back pays everyone she always cheats the system she always steals chicken and gives it to various famil memebers for free and they are full on 80 dollar meals and then she laughs at me becuase i said i was going to report her and she told me she doesnt give a single #### cuase you guys dont ever do #### to try and remove her as a genral manager what a unproffesional company that needs to be taken down and of i dont get my w2 within 72 hours i will be sueing you guys.

I just went to churches chicken in Santa Fe tx. And had the worse experience ever the people at the register was speaking Spanish with each other while I was standing waiting to order and after I ordered they just keep standing in front of me speaking Spanish and made me very uncomfortable so I ordered a 10 piece mixed paid 16.99 plus tax and when I got home I could not eat it because it had so much burnt grease and tasted nasty and soaked in oil and they gave me 1 wing 6 legs 3 thuys no breast and it was so hard and old it sucked I really liked your good till now I totally got screwed on this trip and won't be going back thank you very much

We purchased some chicken yesterday 1/18/17 around 3pm at store 1278 on five palms n old pearsall rd
I was wondering if churches still marinates there chicken because the one that we purchased had no flavor at all when i used to be mgr back in 85 the chicken used to be marinated since when did you all stop marinating the chicken cause that's what the employee said to my husband that they stopped marinating the chicken for that matter i can make it myself at home or just go to bill millers they serve good chicken anyways i sent my husband back n that's what the employee told him so she gave him spicy instead i want to know if you stopped marinating your orginal chicken so i can become a regular at bill millers even popeyes chicken taste good thank you by the way the service at churches isn't like it used to be either

Too whom this may concern, Iam very unpleased with the food service at one of your locations. Iam a churches lover but the food I received today was unexpected. Location: 1025 W Camp Wisdom Rd, Dallas, TX 75232 this location should have better cooks also management, cause as a manager it is that person responsibility too take food like that off the line so I can not be sold.

I live 0.38 miles from church chicken location. The chicken is never fresh, to the point I can no longer go there. I have to drive miles away to Williams chicken because I eat chicken every day. The attitudes are just foul when you try to make a complaint to the point it is not worth it. Can someone please come down from the corporate office and get this together please. I would love to stop at churches chicken every day after work on my way home. I mean it's just dry and the bone is black and chicken hard. No customer service skills at all

Thank you,
Carlin

I ordered fish at Desoto, Texas on Belt Line road for lunch. When I got home, less than a mile, my fish was rubbery, dark, and not hot. I called wanting to talk to manager in which she said she was. I told her it looked like it had been reheated because of not being flakey and tan like it always is. Guess it had sat there, but then she told me they were trying a new batter. Y'all may be trying it but it sounded like BS to me. I have not eatin at Churchs's for 5 years. Sorry it took me that long to find out that all of your good is great. Why change batter. We go from chicken to lizards to fish. Always the same and always great. I will never go back to Churchs's chicken again. I'll wait until tomorrow to take this fish back and hope Josh is there. He is a manager as well and just a good old boy. He has stopped once to talk to me but now all he does is wave because he works his butt off. We need more people like him taking care of hungry people with very little time to eat. He will let me know if batter has changed or if she was blowing smoke up you know what. Thank y'all and I will be back. Brent [protected] [protected]@gmail.com

I made a complaint over a month ago and absolutely nothing was done about it I haven't received a call back yet I feel like nothing is being done about the situation. The employee services a car before me and we pulled up at the same time she had a horrible attitude and told me to call the corporate office bc she didn't care she then closed the window I blew my horn and told her that it wasn't fair that she serviced the car before me and then told me they were closed. I said either it was a family member or a friend that u gave food to if y'all are closed but you still serviced them she told me we don't have anymore chicken I said well good bc I don't want any chicken I just want fries and she told me all she had was biscuits and then I tol. Her that I will take that and fries she said I'm sorry we are closed and that's that so I asked to speak to someone else she said there is no one else to talk to you I said you just went to the back to see if you can drop fries so someone is back there and she told me well we are closed there's nothing u can get from here