Church's Chicken
Reviews and Complaints

I would like to complain about the church's chicken on 6500 Meadowbrook drive, Fort Worth TX 76112. The manager is extremely rude I wasn't allowed to do two orders on the drive thru because his time was being counted as a costumer I don't think it should matter how many orders are allowed as long as the costumer is happy with the service and I wasn't happy at all. He also offended me by calling me a "### mexican" when I was pulling out i quickly reverse and addressed that he had offended me and he kept going off on me. He needs to be replaced with someone who actually cares about the costumers.

I went to church's in montgomery, al on 5/17/17 at 2:42:13 pm I asked for my okra fried hard and when I drove away I tasted my okra and it was disgusted like it had been sitting up for a hours... I went back asked if I could have my okra fried hard... me and a lady was literally going back and forth because she kept asking me how long did I want them cook. Now clearly I don't know how log the okra usually takes to be cooked but I don't feel it was right for her to give me a hassle about how I wanted my food cook when I'm paying for it. I'm so disappointed and I will never go back to this church's this really just put a bad taste in my mouth about all church's.

Good morning,

I have filed 2 complaints of a really bad experience that I had with your products and still have not received a solution to the situation at hand. This is my 3rd time contacted you all.

This experience landed me in the hospital.

I would like to close this complaint out with some type of resolution. Complaint needs to be resolved.

I've been going to Church's Chicken in Vicksburg Mississippi for two weeks everyday wanting the same foods. The employees there are very lazy and rude and refuses to cook what I've asked for. They always say "we don't have that". It's ridiculous. I know they're not just having it every time I go there. Even if I send someone else there, it's the same thing. They needs to do better there.

Hi my name is Jennifer Rogers and I Live in Memphis TN 38118 area east Memphis and I just started at church's on Perkins and Knight Arnold .this would b my second week I had this Monday n Tuesday off because the last day I worked was that Sunday because no other employees trained me the mangers only showed meh what's on the register so that Sunday I was messing up orders so the mangers on duites using profanity towards me while customer's was in there.. I continued to do my job dat day went home and asked my moms sum questions so she told meh to call up there n get corporate number and I did and they gave meh the wrong number so I haven't been back to work because this is not my first restaurant job... I've worked at Checkers /Rallys for 8 +years.. KFC FOR 3+ YRS SO THAT IS NOT A PLACE OF BUSSINESS TO WORK AT ..employess have phones up front and dey suppose to have employees helping Otha employees if drive threw is on a timer it's very unorganized work place..im a very fun worker I'd a can hold a job dat long but church's chicken in Memphis TN on Perkins needs to be changed wit his workers n mangers dats not gonna run off business... A whole different crew n mangers.. I want a tranfer to another one cus that's not right.

Waited in line way too long to get home to find old dry chicken! I used to work at a Church's Chicken so I know how the food is cooked and should be. Got home and chicken was dry and old! Called to speak with a manager and cashier who said her name is Tia, said there's no manager on site. LIES...Ask me to drive all the way back up there. Poor customer service and waited too long in drive thru. Waste of my time and money! Fresh chicken please !

Went into churches today same place for the last 15 years and seen the price increase #3 from $5.89 to $6.99 asked rhe employee if they had a $5 box like KFC said no so i left and went 2 doors down to KFC and had lunch wirh tax $5.42 for the same meal but KFC included a cookie.
Prices will loose you customers it might be different if your the only chicken place 20 miles from nowhere
James kelley
405.650.6611

During lunch hour today 5-5-17 @ 12:28. 14 P-M
My partner & I was standing in line waiting to get served. After the 3 customers in front of us was served. The cashier decided to go in the back room & did not come back during our time there. We waited 15 minutes before the 2nd cashier waited on us as he had taken that amount of time to help his customer.
My question is WHAT TYPE OF BUISINESS ALLOWS ONLY 1 CASHIER DURING A LUNCH RUSH?
This was unacceptable service. We had an hour lunch & by the time we were done getting waited on we had to take our food back. It took 40 minutes here in a place that the food is already made.
Not to mention the female cashier gave the customer in front of us so much chicken, she could hardly close the box. Plain to see they were either family or friends!

The manager LIED in the Cleveland, MS area and said our free chicken coupon code was invalid in WHICH it was NOT! I did the free coupon code the same day before I went to churches. After I did not receive my chicken, I called and made a complaint and the next morning an Area Manager basically tried to say "I made up a coupon code and need to do it INFRONT of them!" THIS IS NOT THE CUSTOMER IS RIGHT rules as WELL as I actually did the free chicken coupon code! I cannot eat with a chain that employees dishonest PEOPLE! I will not eat at any chain from them nor my family!

My husband and I have eaten to-go orders from the church's chicken on SH 62 @ the junction of IH 10 in Orange, Texas 3 times in the past 2 weeks. We've gotten apple fried pies every time and every time they've tasted rank like the spices are old or something. Not sure if they've found an out dated box of pies that they're trying to use or what but they've tasted awful...

I love some churchs some I don't, like it's more of dicrimination from these mexican workers. They wants to treat us like crap when we come in a church's, and another thing my sister ask for a bag at this location 4575 griggs road, my sister had to ask these darn workers 6 times for a bag, these mexicans workers danced all around her and looking at her crazy and attended the mexican customers, we needs to stop going to these franchise with all these type of workers, they food is nasty and gummy that #@# gave my mum some burnt up macoroni and cheese and dried up chicken. I go to timmy chan now.. Or the vietnemese chicken place next to it.. And this chick came out the restroom did not wash her hands and my sister asking for a bag [protected]@# telling us to wait and going in the freezer getting fries and stirring the check.. Why the hell these franchise don't make these people where gloves?

I stopped threw the drive threw at 8:40pm and instead of the guy taking my order he keep laughing at us and making fun of people infront of us is clothes threw the head seat and being very disrespectful you have lost mine and my husbands business we will not come back you should teach your employees to be respectful to customers I'm sure you lost more then just our business by his rude comments

I was giving horrible customer service by a lady named Nadia at the churches located off of Cullen Boulevard in Houston Texas ZIP code is 77033. I was told that she is a manager and every time I go there almost every Sunday I have seen her be rude to numerous people there. The situation was I showed her a coupon that was online on the church's website and because they did not update their system it had the wrong year on there so she would not under my coupon. I am usually the one that does not complain but today she was very rude and numerous people in churches at that moment was actually my proof she was helping people in the drive thru and on the inside and she slammed the window when I asked her could she still honor it because that is not the customer fault. This lady uh this lady her name is Nadia needs to be fired she is going to keep people from coming to this location if things does not change very quickly the rudeness have to stop people are spending their hard-working money to feed their families and I am a faithful cuz customer every week. My name is Yolanda Petillo. I need someone that has a higher power to do something to change this situation in the area that I grew up in. Thanks

My Cederrick Hill former cook for Churches Chicken on Hollywood Ave Sheveport Louisiana I hired as a experienced cook came in understanding and knowing my job essential and duty the whole time by me performing my job there I was harassed lied on and criticized yes even the employees are effected the way they run things there if I had enough money I would hire a lawyer and fight my justice all even the mangers there drug base people liars and unorganized I was wrongful terminated as I feel discriminated against my phone [protected]

April 22, 2017 Me and my boyfriend had stop into church's to get something to eat and when we got home the chicken was dry, hard, and hard to pull the skin off. The biscuit was so hard my boyfriend took the biscuit and throw it out doors it hit a tree branch and broke it.We had stop going there for a while due to the service of the food. So we tried again to stop to get something to eat and it turn out the same thing again. It was awful and bad management.

I live in a small town, Los Lunas, NM. The Church's Chicken at 730 Main St. SE, is very new. My husband and I don't order out very often. The last 2 times we chose to purchase Church's the order was wrong. My husband ordered a 10-piece meal requesting some white meat breasts/wings. They said sure no problem and when he got home there was only thighs and legs, AGAIN! Now I know this isn't a big issue but when it happens over and over I feel there is a problem with training and customer service. When a new restaurant opens in Los Lunas, this one opened in January 2017, it takes many months before the restaurant isn't rushed every evening and weekend. But this restaurant doesn't take phone orders and they don't have online ordering for pickup. If they didn't have white meat why not just tell the customer? Why provide bad service and lie to the customer?

I would like to receive either monetary compensation, which probably isn't going to happen, or some really good coupons for chicken deals. And I'd like someone from your Corporate office to come down to Los Lunas, NM and do a complete and total review/walk through of this restaurant. I'm in Customer Service and this would not be tolerated in my job. I don't like my husband or myself to be treated this way.

Thank you for your time.

Tia Reid

I went there on Tuesday April 17th at around 5 p.m. got some food when I ate it it was hard and basically cold when I called back the manager told me to come back the next day with a receipt. I went back on today which is Wednesday April 19th and had my receipt and the manager was going to replace it but the district manager told her not to replace it and I couldn't get my money back because I didn't have the food but the manager today before told me to only bring the receipt. I called corporate and spoke to the owner and he told me that he would replace my food but when I go back in after he talks to the DM he tells her he goes along with her decision not to give me my food or my money back. So of course I was not happy about that and she calls the police on me so I got nothing back my money nor my food! That's horrible customer service I work in customer service all day long for 20 years and it's not acceptable!

Food was cold and dried out, tried eating but had to trash. Jalapeno were mushy and not eatable. I would like to inform you this type of service should not be allowed or even acceptable. I stopped visiting your stores because of the preparation of the food but decided to try again and now I'm experiencing the exact same thing. Its quite unfortunate.

My husband and i went to church's chicken for a family meal to feed 10 people...1st the store has pictures of the tasty biscuits on the menu and nothing informing you that this store doesn't even offer them at all only a cheap roll..so i tried to substitute the rolls they denied me to do so. Then i wanted family corn on the cob no corn. I am very dissatisfied..the store was nasty ..rude help that don't know what they are doing... I wouldn't feed my dog off the floor let alone n ur store. Off of a plate i will be calling county health dept. In the morning

1. If you drive thru they say "what choo need" Or "Just a sec". Then they never come back.

2. If you are lucky enough to actually place an order they are usually out of something you order.

3. If you are really lucky and actually get some chicken it is a hit and miss if it is bad or good. Sometimes it is inedible and nasty.

I wont be going there again. The manager needs to get it together. This place is ghetto.

Send in an undercover boss.

1035 W Mockingbird Ln
+[protected]
Dallas, Tx