Church's Chicken
Reviews and Complaints

Today [protected]) @ or about 2:15pm, I (Bernard Gray) purchased a 4 piece tenders and fries from the churchs store in Chiefland, Florida. While eating my food after leaving, I discovered chewing gum (chewed) in the inside bottom of my food box. I turned around to present this issue to the store manager. I went in and asked a employee for the head manager. Then some short manager employee lady showed up and I began to discuss the matter with her. She quickly began to say no one was chewing gum in her store and she knew that. I stated that you can't possibly account for every second every employee does in this organization because I wasn't chewing gum and it's in my food. She she stated that I could have a fresh box of chicken but no refund. I told her I don't want a refund, I just wanted my money back. She began to get loud, began using profanity, and screaming get the f*** out of my store. I told her I was a playing customer and I wasn't going anywhere until I got my money back. She kept using profanity and by this time I'm yelling and screaming at her. Then I guess the main manager walks up and another employee whispers something in his ear and he quietly gives me my money back. This type of treatment to customers (especially African Americans in a superior White little town) should not be tolerated. We are paying customers that pay our money for service based upon the Churchs Chicken brand name with the promise of offering customer the best satisfied fair service. Is that how you guys conduct business. So many customers witness this issue and left due to the nature of the situation. Chiefland, Florida needs to be investigated for how they conduct their day to day operations...as a whole.

On 10/02/2015 we bought a 15 piece Family Style (mixed) along with a 2 piece all white dinner, 6 peppers when we got home approx 5 min latter we found the food to be cold and dry even the mashed potatoes were cold. The fact we spent over $30.00 dollars on chicken was bad enough but then the poor quality added insult to injury! I feel this company should make policies to prevent this from happening and I would like to have the meal replaced.

I never heard of a company of any sort it does not value their customers value or and doesn't apologize doesn't offer you some type of compensation for your experience at their restaurant in this manner such as churches chicken and I'm not a complainer butI was very sick
I have had to experience this after buying a family meal deal to churches chicken and a strawberry pie after eating dinner late in the wee hours of the night I was very sick dizzy vomiting diarrhea and had to go to the hospital on the following morning to be diagnosed with food poisoning the doctor then stated that he suggested I call the restaurant where I ate at I did contact The restaurant to advised them of my condition not knowing all at the same time that someone else that that had eaten with me was very sick also and was at the hospital and admitted and was diagnosed with the same thing food contamnation at a different hospital I really feel bad so afterafter contacting churches chicken local restaurant and nothing was done I again called the corporate office and now a case set up and I was contacted by the insurance company Liberty Mutual this was about 16 days from the date of the incident after the claims representative asked me to send in medical records all the billings and the medicines I had to take it's well after 30 days and a another 30 days before I finally heard anything about the case. the claims representative, tells me that he sent a letter to me to tell me that my case was denied after investigating what churches chicken did for the day and there was no any other complaint of sicknesses. so based off the information my case was denied and he stated to me that because I had been fasting the grease from the chicken caused me to get sick and I wasn't food poisoning I asked him are you a doctor he stated that he wasn't but he still was not going to compensate me for my pain and suffering or pay any of my medical bills and "he was not going to open the case again " "Liberty Mutual and Church's Chicken should not treat consumers this way". I hope this helps you please do everything you possibly can for case. Because doctor's the diagnosis, medical records, billing and not to say all the frustration pain and embarrassment it is not enough they're not going to do anything unless you possibly have a lawyer and if you do I'm saying bless you

Churchs #4498

I have been a patron at this restaurant for many years up to know, last night 8.19.15 I visited with my daughter and waited to order..I noticed that the little white meat on the rack had it's heating light off..must have been old.So I ordered several pcs of white meat and I noted I didn't mine waiting. Immediately I noticed this employee had some type of chip on his shoulder, he looked back at the meat and said we have it, I meantione why isn't the lamps on..he shrugged and started talking in Spanish to the manager making unpolite gestures..saying derogatory words in Spanish. The manager must have been embarrassed, she just shook her head and told the cook to drop the meat. I asked for his name and she wrote Jordan Bernal on a paper. I will not be going back to that establishment and I know that is not the image Chuchs wants as employees

i went in to the restaurant around 11 20 this afternoon and was shocked to see that the manager was standing at the serving window eating chicken .they lost my business we go there all the time at this point not sure that I would go back very un sanitary

Church’s Chicken at 2350 N. Story Road in Irving, Texas 75062.

5/3/2015

I went there this morning about 11:30am. There was a short line, with two other people in front of me. As we stood there, this rude man came running in the store, cut through the line of people stepping on my foot, without ever excusing himself or apologizing. He said “I dropped a twenty” and then ran back through the line of waiting customers instead of going around us, and then ran out the door again, almost stepping on my other foot.

This extremely rude man did this FOUR times, running into the store, cutting through the line of customers, and then running back out of the building! The manager, who I take to be the bald man behind the counter, said and did NOTHING to this extremely rude individual.

The fourth time this extremely rude man came back in and stood up at the counter, as the woman in front of me was placing her order. The manager told her to wait, and then allowed this extremely rude man to cut in front of everybody, and took HIS order!

I do not tolerate this kind of inexcusable lack of manners from anyone. After this extremely rude man paid for his order and stood to the side, I asked him why he couldn’t be bothered with any manners. He just laughed.

When it came time to place my order, I made my order and then the cashier/manager (the bald man) “swiped” my card and then handed it to me saying it was “declined”. I told him there was nothing wrong with my card and I had plenty of money in my account. He just stared at me and said “declined”.

I am no fool. I worked in retail for many years, and I know a “get rid of a customer” scam when I see one! This bald [censored] behind the register was not swiping my card correctly….ON PURPOSE.

And for WHAT? Because I stood up to the [censored] that kept running in and out of the store, cutting in and out of line? The SAME rude [censored] that the store manager let cut in front of all the people who were standing in line waiting for their turn?

There is nothing wrong with my card; I called the bank to verify. I also know I had at least 5-10 times the amount of money in my account to cover this transaction. I also know that my card worked with no issues, at the next three stores I went too.

I do NOT do business with CORRUPT AND UNETHICAL companies, nor do I purchase their products. Your company is now on my “banned for life” list.

DO NOT DO BUSINESS WITH THIS COMPANY!