Church's Chicken
Reviews and Complaints

advertised food is never available!
they have a $1.00 menu and everytime i go here to order the bbq chicken sandwich.
it's never available...
funny if i go to the one in weslaco there's never a problem.
the thing is.
im right down the street friom churches chicken and shouldnt have to go across town to get one.
and ask to see the manager!
HE"S (SHE"S) NEVER AVAILABLE!

Cashier T Davis 4305 at the Churches Chicken on Mansfield road in Shreveport, La Store # CHO703 who also prepare food; charge me for a mix 10 piece chicken dinner but prepared me a 10 piece legs and thigh. I got all the way home and start to prepare the table for family dinner, open box and notice that I did not redeem my purchased order. I went all the way back to the store only to be greeted with a rude attuide by the same cashier who prepared my food. She totally ignore me after I informed her that the order was incorrect. My pastor was just using this situation as an example of how God has redeem us from many things. And how important it is to know what you are redeeming for your money and what God has redeemed you from. I hope this young lady can later realize that everyone makes mistakes but avoid or ignoring them won't always make them go away.

Today 01/ 03/ 09 I went to the chicken chicken at E Shelby Dr at Lamar Ave. (US 78) and ordered an order for two pc of chicken and a cup of water. The manager told me that they didn't give out cups of water, but will sell me a bottle of water. Ok first of all I've did this serval times at thiis Churches and every other resturant that I patronize. The thing that was upsetting is the fact that the manager was tell an employee about the request, laughing and bragging on what she told me on my request. I know that I am only one person but if we keep on adding up we will make waves.

You know, it's amazing. As a kid we would go to Church's Chicken and get a wonderful meal. Big, tasty pieces of chicken with rolls, apple pies and the likes. It is a shame what has happend to this Chain. I challenge anyone to walk inside of a Church's Chicken and not notice how unclean the place is, especially behind the counter. It's really pathetic. I submit the corporate suits don't really care about this chain as long as the profit arrows keep heading north.

--Jay from Chicago

This is the 2nd time I have gone to this Church's and not gotten what I ordered.
Today ( ()ct. 30, 2008) I ordered 2 Breasts (1 spicy 1 regular). I got home and what I was given was 2 backs. This is not the first time I have been given the wrong order at this particular Church's. The first time I was too sick and tired and lived too far away to go back. This time, I now live within a mile of that location and go back I did. I took my receipt and the 2 backs back into the store. The people working there, all 5 of them are of Latin decent. They argued with me in front of other customer's that what I had been given were Breasts. I turned them over to reveal the structure of the pieces and told them again, "no, these are backs". The "manager" came over to the holding tank where they keep the cooked pieces, picked up a piece of chicken, held it up to me and said "this is thigh, you got Breasts" . I held back my laughter and said, not thigh, BACK!.
She had an astonished look on her face like she had no idea there was such a thing as a back.
I finally gave up and said, "Just give me my money back". I mean, they come to this coutry, take our jobs, don't bother to learn the language and have the nerve to argue that the backs are the breast and hold up a thigh to prove their point.

On October 2, 2008, as I pulled in to the drive-thru drive my car hit something hard on the front-right side. I slowly backed up and noticed a huge split in the pavement that my tire had almost completely fallen in to. I picked up my order and told the young lady that they needed to get that hole fixed realy bad.

Today, someone at a gas station told me my tire was low so I went immediately to Discount Tire to get the tire check. The manager told me the tire had a big gash next to the sidewall which conincide with the events of the day before at the Church's Fried Chicken Restaurant. It was on the right side and could not even be aired up according to the tire service manager because it would blow! I am very blessed that I was not in an accident and hurt because of this negliegence that is needing to be handled by this Church's Fried Chicken Facility. The next person that has damage because of that hole could be less fortunate than I was.

I tried to talk to the Supervisor over the area and he just blew me off saying I couldn't prove that It was that pot hole that had done the damage on my car. He even hung up on me and wouldn't hear me out. I only wish I had gotten the name of a witness in line behind me, yet I had been in a hurry.

Companies who do no have enough regard for the safety of their customers do not deserve to succeed. I have heart this company is loosing ground, and I can see why. With a lack of integrity and honor, eventually a company will fail. I would have liked them to meet me half way in the cost of my tire just to show they are willing to take responsibility for their neglegance. I shall never enter one of their restaurants again. It is really bad customer service to treat a customer the way I was treated.

I went to Church's today to get me and my family a meal for dinner today.I went to the drive thru they told me to hold I hold for about five minutes and then they told me to pull to the window I preseeded to pull to the window it was a car there waiting there already.So I waited and waited for about fifteen minutes and the car in front at the window was still there waiting about three cars had came finally I decide to pull off, And yes so did the other cars. I don't know what the problem was.

When I placed my order at church's chicken, they called my order and I went up front to get my order was incorrect, I told the cashier and she told the person who fix the orders and she did not get it, she con't to take other people orders and ignore me. She said she can not get it for me the other girls behind her must be the ones to give it to me, I said to her then tell her I don't have my order she looked at me and rolled her eyes at me. There were a lot of customers in the store looking at her and at me. Then the girl behind her told her that she gave my order to my sister and my sister told her no she didn't. she had her order short so she only gave her what she had missing. Then she the girl behind the girl at the register gave me my order with her back to me as if she didn't want to see me. I though that was very rude of them, if there were a manager there they should be fired to even let that take place there. I saw someone dress as a manager, but that person was acting if I was not talking about anything. Thing there need to be looked into, like a secret video on a person to see what type of professional atmosphere is being taken placed there.

Thank you,

Lynn

P.S. Please look into this and respond!

On June 5, 2008 we ate at Church's Chicken in Arlington, Tx. The receipt had a phone survey. After the survey is completed you get a code word. This is good for a free meal w/purchase within 30 days for original meal. We bought first meal June 5, completed survey June 5, tried to redemn coupon on June 26, and was told it was expired. I followed their rules, they don't follow their guidelines! Poor customer service. I emailed them and have had no response.

O n the night of febuary 18,2008 I went to the churchs chicken on east main street I saw on of the employees cooking chicken without using any gloves and that really bothred me,I asked if they had to wear gloves and he said no then the manger said the same thing as well, I am not in agreement with that because that is nasty to me.The manger also said thatis churchs policy not to wear gloves for chicken cooking.

Wed.Feb.6 i purchased a 2pc mixed special, while mixing the mashed potatoes i discovered what looked to be a clot of blood in the potatoes. When i called to complain the woman laughed and said it was some seasoning from the gravy mix. I am a fair cook my self and i know this was not seasoning mix. I would not guess where it come from probably raw chicken. A good place to get salmonella poisoning. Anyway i will not be back ever and i will warn my friends and to do the same.

My only real experience with Church's came while I was interviewing for a director positon in the corporate HQ in Atlanta. My first interview was with Carlos Olivo, the corporate HR guy. He seemed nice enough, and the intervew went really well. However, after many follow-up voice-mails, he never even had the courtesy to call me back. I found this to be extremely rude and unprofessional. More than anything, this showed me how the company operates, and that I dont want to contribute my talents to such an organization! The behaviour and unprofessionalism of Carlos Olivo was such a turn-off.

In the meantime I also did some site visits. The first one was to their store at Ponce de Leon and Monroe in Atlanta. What a SKANKY place. I kept asking myself how this place didnt get closed by the health department. The cashier handled my chicken sandwich directly after handling money from the drive-through, it took 10 minutes to get my food, and I had seen portable toilets that were more sanitary than that restaurant! The restaurant didnt even have lettuce for my sandwich, and the food was greasy! The second store I visited wasnt much better. In fact, when approached by a homeless person outside the restaurant, instead of giving him money, I gave him my untouched food.

Not only was my interview experience with Church's and Carlos Olivo disgusting, but so were the restaurants. My advice is to avoid Church's Chicken at all costs!

I have no car and have not been to church's chicken since for years, but a friend took me there last night, and I ordered two cole slaws for us, and also asked the man at the window for some salt and margarin as I had none at my home. He said ok. When I got home, no cole slaw, no salt, and no margarine. I
Called the manager, and he has they never have margarine for customers, as the rolls and corn on cob have plenty of it on them. My roll and corn were totally dry. Also tonight when I try to call them, at their number of [protected], they will not answer the phone.

In March of 2007 I stopped at Church's in Globe Az. I was the only one standing at the counter, althought the drive thru was busy and there were a number of employee's in the back just visiting with one young man working the window. I stood there for 20 minutes without being served, so I went somewhere else to buy my meal.

On October 20th 2007, my son and I went in (my first visit since March) and made a rather large order. I am not a prejudice person, but I feel that we were discriminated against because we were white.

There were 5 mexican employees, including the manager (who was there the last time I was ignored) standing around at the back of the kitchen visiting, and one young white lady named Heather (I know because I asked her) who was taking care of the drive thru, front counter as well as putting food into the fryers. It took her 20 minutes to take care of our order because she was the only one working and our order was big.

Another gentlemen who was eating in the resturant came to get his cup of water refilled, which Heather gladly obliged as she was getting our drinks. He commented "working hard aren't they," to which I commented "well she (Heather) is anyway," and he just nodded in agreement.

I can guarantee you that I will not be returning again, as there is a KFC at the other end of town.

Sincerely

Janet Danilow