Clairol
Reviews and Complaints

Hi! I love your product and I use it once a month for the last few years. Today is 4/23/2022. I just wanted to let you know I bought the nice n easy clairol root touch up today. I use it often so I know what it is supposed to look like. I bought this at a CVS in Asheville N.C. When using I noticed the #1 cream was thicker and white. Normally it is dark brown and easier to get out of the tube. Luckily I realized it wasn't the right color. The tube looked right and the right color on the outside but the inside was white. I always use the dark brown colors and I have never seen that tube that color. It had the wrong hair dye in it! I bought another from somewhere else and used that one instead and it was dark brown. I like the 4A dark ash brown. Just thought ya'll should know there are boxes of dye with the wrong color are at River Ridge in ASheville n.c.

Thanks Tracy Clapp

I just opened a new box of Clairol Root Touch Up. When I opened the color tube, the last half was black. It did not look the same as I was used to. I still mixed it up and applied to my hair. After waiting a full 15 minutes, I rinsed my hair and the color did not take on my roots. It does not even look like I colored my roots. I am very dissapointed and believe the product was defective.

Dyed hair on the 20th March and done everything that was said on the packet.

I paid over £5.00 for this box and in the end it didn’t cover all of the grey!

It’s a shame as it smelt so nice better than I usually use.

Be nice to get a response from the company and if I don’t I shall use another brand.

A bad word gets around quicker than a good one!

Very disappointed to say the least.

Used Ruby red hair dye. Has nearly turned hairblack followed instructions. Hairis usually light red. Hair is ruined along with extensions!

I brought clairol colour crave in teal as I was looking for a new hair dye and I liked the colour on the box. I followed the instructions on the box and when I was finished you could not tell any difference then from before I dyed it I was very disappointed as I looking forward to this new colour as I have not been this colour before. I am not sure I will be buying from this range again if you can not tell the difference

I left on for recommended time and it did not dye hair but left me with 3rd degree burns on my ear

I used 2 colours as advised by my hairdresser to touch up roots. I have dyed my roots for 25 years with no problems. These mixed dyes did just not take! This is first time ive used a semi permanent dye as I wanted to be sure of colour before I purchased permanent colours. I would like a refund for both dyes and time wasted ad I now have to dye again days after my last dye.

I have used 9pb for years…. However this last time of purchasing 9pb I noticed the hair colour is darker than usual. I check the box, thinking i’ve picked up the wrong colour - only to notice that where 9pb used to be light pale blonde, it now reads natural pale blonde! What colour do I need to purchase now to get the light pale blonde colour I have grown to rely on please?

I bought clairol nice 'n' easy hair dye '5M medium mahogony brown' on the 16th Feb 22 and dyed my hair in the evening of the 17th Feb 22.

I was simply topping up my colour as my root growth was around 40% of my hair as I've just had a baby and have been unable to dye it.

After having my baby I've felt desperate to make myself feel better by doing my hair as I have always done- I feel renewed afterwards. Well this time I feel less like myself than before!

I followed every step to a T And the colour is almost black! It is so much darker than even the darkest shade on the box, and is most definitely n o t medium mahogony brown!

My hair is going to need bleaching now so will be further ruined (because I have thick curly hair when I have previously bleached it, it goes dry and brittle and takes years to repair).

I have used your colours before and never had a problem. However I will never be using them again as you have simply ruined my hair and my confidence.

It looks absolutely horrendous and I have never hated my hair so much!

Hello I am now on my seven week of suffering burns on my head both ears and neck.

Please advice me because I don’t want anybody to go through this it’s been horrendous and I have lost loads of hair

Email:[protected]@sky.com

I’ve been using nice and easy for years , black . I’ve now taken a reaction to the hair dye . My scalp and back of my neck is covered in a rash . I still have two boxes of it as I like to keep a stock as they always run out of the black . Will I get a refund . I won’t be able to use it ever again .

I had lovely nice white blonde hair and used this to just cover greys as nearly same colour and now my hair is dark and smells and I think the product may have been off . Ruined my hair too and had to cut off some

Je parle pas anglais alors j'ai une plainte a formuler au sujet du nice n easy cela fait plus de 40 ans que j'achete se produits 3 fois par année et sait la premier fois que j'ai un bonnet si mal fait il est trop grand et j, ai du aller me chercher une autre boite pour le bonnet le numero d ema premier boite est le 109501 que se passe t-il merci de me lire et peut etre me repondre

I have been using this product for years with no complaints. The other day I open two boxes to do my roots and one of the colours came out Brown. I know it's normally a light yellow colour, so I was unable to take the risk of using it. I took pictures of the product if you would like to see them. I was not able to do my hair that day as I always use two boxes, and ended up buying a different product

I wanted to cover my greys and have fun with color. Clairol states on the box that it washes out in 28 washes so I thought it could be a fun way to find the color that suits me and covers the greys. But it's been 4 months and I'm stuck with black hair!
I've been washing my hair with head and shoulders.
I've been rinsing my hair with white vinegar.
I used Vitamin C mixed with head and shoulders left on for an hour.
I even washed my hair with Dawn dish soap
Nothing is changing this hair color.
My hair was thick, beautiful, and on the oily side
Now it's thinning out, looks fake black with roots, and feels like straw
Clairol needs to pay for my hair color to be professionally fixed, compensate me for ruining my hair, and a class action lawsuit for false advertisement. I would have never put this product in my hair had I known it was PERMANENT!

I purchased your Clairol nice n easy 9A light ash blonde on 14th December 2021 from Woolworths Mt Druitt NSW. I was so upset when opening the box (original seal was attached and not tampered with) only to find that the colour blend formula 1 was not packed in box? I am sure this must have happened in the packaging stage in the factory. I have used your product for years and this has never happened before. Disappointed is an understatement.
Rachel Berry
[protected]@outlook.com

I have used this product for years now & have been very happy with the results each time. However this time the colour just didn't take, and I usually keep it in for 1/2 hr, which is what I did this time. Everything was done as per the leaflet & as I have been using this for years now I don't even need to read the leaflet. Very disappointed & I have a big leaving do at work tomorrow and my hair looks grey.
Please explain what could have gone wrong . I don't feel that I will be using this product again & would be happy to get compensation,
Regards
Rekha Ruparelia

I have just died my hair with your product nice and easy SB1 which I have done for many years. Not just that one colour tho. . Only to find there is no conditioner in with it. I thought there was conditioners in all hair colours. It says on the box it's suppose to have a colourseal condioner in it. Please can you tell me why mine is missing? I can send you a photo of the barcode if that is any help.

Purchased 2 boxes of above from Boots, Ormskirk lancashire this week
I have used the nice & easy product over 15 years and never had a problem. On this occasion after mixing the two ingredients, applying and rinsing off after 30 minutes I found no colour at all had transferred to head.
No colour came off in rinse only white.
Obviously there has been a problem in your processes. Please advise and rectify.

Sincerely Mrs J. Shaw.

Hope all us well. I purchase your product to dye my hair and I left the product on fir the amount if time allowed. As I follow the instructions my hair didn't take at all. I really like to get a refund please. I am very disappointed. The product was purchase at the Walmart in Houston, Texas on 1960. If you have any questions please give me a call.
LaWanda Green
9947 Valley Mill Ct
Houston, Texas 77078