Coles Supermarkets Australia’s earns a 1.2-star rating from 1647 reviews, showing that the majority of shoppers are dissatisfied with shopping experience.
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Coles Online
Order no. a101863506
I ordered 10 toilet rolls for myself and my friends family as we were very low with the stuff, when the order arrived we didn't get nothing and it says item out of sock.This is unbelievable because wen we were ordering it says item in stock on website and thats why we ordered, also because $150 is the minimum limit to order stuff with free shipping and hence we had to order stuff which we even didn't want just to get free delivery.Now we've got the rest of the stuff delivered which we didn't wanted no toilet rolls. We've got kids and we totally had nothing left and i have to go and waste my time to shop around like 5 places before we got our hands on toilet paper.This is unacceptable as in the first place the website should have said not available items which it didn't and i have to waste my time to go everywhere looking for rolls. and specially $50 i wasted on buying other items which i didn't require.and inconvenience me and my family had.
Resolution : Coles to provide me a $70 coles voucher
My Contact: rajat Sirohi
[protected]
Email:[protected]@yahoo.com
Address: 8 pitta close, werribee-vic 3030
Customer service manager at Coles Paralowie
I went to my local Coles store at Paralowie. I wanted to withdraw cash in small denominations as well as some coin. The customer service manager, Janelle, was so rude to me and said to me isn't the ATM working. I replied that I was unable to receive change through the ATM. Begrudgingly she gave me my money. I have never been treated so rudely in all the times that I have visited Coles which is quite often more than once every day.
Kristy Hudson
Bag of potatoes the were rotten
Hallo
What happened to the fresh fruit and veg that you advertise.
This isnt the first time this has happened with your pre packed potatoes
I managed to get about 3 that were ok the rest were rotten.
I bought these on Saturday just passed at Kurallta Park S.A.
I couldnt be bothered driving 20 mins to take them back but I think you should be made aware.
It is so frustrating when this happens.
My husband thinks they have been frozen?
Look forward to your reply.
Jenny Brown
[protected]@gmail.com
[protected]
Toilet Paper Packs
-Ongoing since February 2020? What seems to be the extremely delayed hold up in the supplies? Is there an issue with your supplier?
-No more toilet paper in every Coles Supermarket in or within 5km of Richmond, Victoria, Australia
-Replenish stock urgently please
Thanks
Kind regards
Victoria Gardens Shopping Centre regular customer
+ Residents of Melbourne/entire country
toilet paper
I am a regular customer at miami one coles, I arrived today at your store 6am to purchase my toilet paper, I went to the cash desk which had only two lady's serving on each till, one was the thin middle aged woman with long dark hair in a pony tail which from past experience I new she wouldn't be nice, as she always has a bad attitude towards myself and...
Read full review of Coles Supermarkets AustraliaOrder number #[protected]
Coles online ONLINE ORDER RECEIVED
Hi George
Thanks for shopping at Coles. We've received your order (#[protected]). For any questions, please contact our customer care team via text on [protected]. We are always happy to help.
Remember, you can modify this order until 1:00AM Saturday 7 March 2020.
Modify this order
COLLECTION DETAILS
Store: Coles Express St Kilda, 126-134 Barkly St & Blanche St ST KILDA
Time: 5:30PM - 7:30PM on Saturday 7 March 2020
It was my first order. I went to pick it up put there was nothing there. I use cashrewards which I received back $5.
I sms my complained and no response.
Can you please respond asap.
Thanks
Customer service complaint
My wife shops at Coles Waverly Gardens 3-4 times a week and spends up to $40 to$50 each time never had an issue anyone from the store, except today, I was waiting at the coffee shop waiting there so we could have lunch when my wife was having a tug a war with a worker saying she wasn't allowed to exit with the basket and it was only 10 metres away from me...
Read full review of Coles Supermarkets AustraliaColes brand canned pineapple
Your ads on TV & the promo in your latest catalogue, promote support for 'Aussie Farmers' & buy 'Aussie Fruit & Veg.' It appears this does not apply to tinned pineapple. The tinned fruit shelves had lots of Coles brand tinned pineapple, selling for far below the other brands. Your brand tinned pineapple is from Indonesia...you are hypocritical in your help...
Read full review of Coles Supermarkets AustraliaPromotional STickees
I spend thousands of dollars a year at both
Coles Supermarkets and Coles Express outlets. I have collected both sets of little shops and trying for both sets of Stickees. I was in a Coles store Friday afternoon and heard over the PA system that double stickees were being given out on this current weekend. When I went to Coles Express Forrestfield this morning they insisted they knew "nothing"about giving out double stickees. For the two I did receive one was fully sealed or so it seemed but had nothing inside. disappointing ! the beginning of this week I also got short-changed when the Coles checkout lady put my stickees straight in with my shopping and when I got home she had not given me the two BONUS stickees. disappointing again ! although these are 1st world problems and seem petty to you, I spend a huge sum of dollars at Coles and expect to get what I am entitled to
Louise Ammendolea
10 Urch Road
Kalamunda WA 6076
Phone: [protected]
Old El Paso tortilla wraps and Coles Madeira cake
I purchased 2 packs of Old Elpasso tortilla wraps ( large size) and a Madeira cake this evening to find that the cake had been frozen and was wet and crumbled. The Tortilla wraps were all stick in the middle causing them to break and not peel apart . Such a disappointment when a filling was prepared and we were unable to complete the wraps as they all fell...
customer service
Date 22/02/2020 Time 17.05 Receipt 8890 Served by Nardeep Register 3 — I rushed into this store to purchase a few items. As I approached the check-outs, there were many shoppers with very full trolleys. Nardeep announced he would open Register 8. Obviously because I was only carrying three items I rushed to Counter 8. I awaited Nardeep's arrival for a few...
Read full review of Coles Supermarkets Australiacharging wrong price
Dear Coles, I would like to express deep dissatisfaction with services received at Warnbro 329 - CS Store. During 4 Years of being loyal customer of this shop I have been overcharged on more then 50 occasion. I do not think it is coincidence and I am not the only one having this problem. Nevertheless I think enough is enough, so I am sanding an email to...
stikeez
I think it's totally irresponsible of Coles to give these plastic gifts to shoppers. . We are continually being told about plastic waste in the environment- surely a lot of these stikeez toys will end up on our beaches which will become a hazard to our marine life which is already in jeopardy from plastic pollution. Wake up Coles and do the right thing and withdraw these gifts.
Read full review of Coles Supermarkets Australiastikeez
I find the promotion of Coles Stikeez appauling. Coles have committed to taking single use plastics out of the shops and yet will happily flood the environment with tiny little ever-lasting pieces of plastic, that will no doubt end up in landfill and the oceans for thousands of years. It is completely wrong. Please see that this promotion never returns. Ban plastics.
meat
Hi, I want to make a complaint with the new packaging in your meat department. When trying to open this you need to use a pair of sizzers to cut through the thin plastic covering the meat. Not only that my mum and a lot of earldely people suffer with arthritis in their hands and this makes it very difficult Please think of everyone before changing. Please go back to the original packaging. Regards Kim Crisp
Read full review of Coles Supermarkets Australiaonline delivery which coles cancelled as car broke down.
My shopping was canceled 30 minutes before delivery as track had broke down .
I don't drive and my partner is sick with gastro.
I canceled my order as l couldn't get there to pick my order up .
I had to walk to local iga to get school lunches and toilet paper as we had nothing .
The operator told me l couldn't get my money back into my account for 5 to 7 days and lm left with no money to get these things l need!
She just keep say sorry nothing l can do.
How can you take my money out so quick but can't replace it for at least 5 days ?
lm so up set, mad and so annoyed and have no money as ld spent my last $200 on my Coles order .
I told the lady that l won't be shopping again with as now l have nothing so disappointed.
been charged for more than the tag price
Today the 6 th of Feb. 2020 at 5:10 pm I bought many items from Coles tea tree plaza I paid then discovered that I was charged for the plums more than the tag price, I went back to the service counter they said yes you are right then the paid me the difference between the actual price which was 3.50 /kg and the Charged price which was 4.90/kg which was 2...
personal shoppers
The Personal Shoppers are starting to be annoying taking up the aisle space with there shopping trolleys. Not taking any notice on the customers trying to get around them. So we wait until they are finished scanning and put into appropriate trays. Either limit to how many are on the floor or do in hours that are not busy as Coles knows their busy...
Read full review of Coles Supermarkets Australiagluten free frozen pastry
Since before Christmas I have been looking for Gluten Free Frozen pastry. The S.A Coeliac magazine says that Coles stock this pastry. Every week when I do my shopping I check the shelf and guess what, there is never any on the shelf, just an empty space for at least 5 weeks. I have been given a rain check voucher, been told by two or three people different...
Read full review of Coles Supermarkets Australiaindian inspired butter chicken
Sir, I bought two "Indian Inspired Butter Chicken" product code:9 300601 387502 with a use-by date of 31/01/20. My wife and I were very disappointed as when we opened them after heating we found it hard to find any chicken in the source at all, it was if someone forgot to add the chicken. This it's sad to say is the way many companies are trying to improve...
Read full review of Coles Supermarkets AustraliaColes Supermarkets Australia Reviews 0
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Overview of Coles Supermarkets Australia complaint handling
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Coles Supermarkets Australia Contacts
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unsuccessfully reached Coles Supermarkets Australia by calling +61 398 295 111 phone number 1 1 users reported that they have UNsuccessfully reached Coles Supermarkets Australia by calling +61 398 295 111 phone number50%Confidence scoreNational Switchboard
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Coles Supermarkets Australia emailscoles.customer.care@coles.com.au100%Confidence score: 100%Support
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Coles Supermarkets Australia address800 Toorak Road, Hawthorn East, Victoria, 3123, Australia
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Coles Supermarkets Australia social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 15, 2024 - View all Coles Supermarkets Australia contacts
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