Comcast / Xfinity
Reviews and Complaints

We are Canadians, and have a home in Port Charlotte, Florida. We were still in Canada in November, 2020, and during the thick of the Covid outbreak, the U.S. had closed its land borders to us. At that time, our account was on vacation mode (fall of 2020), and we called to extend it but they said we could not and would have to pay full monthly fees. Due to this, we had our Florida neighbour return all of our Comcast equipment to the nearest UPS location with a letter of direction stating we wanted our account closed, as per the instructions of a Comcast agent on the phone. We did this, because we had no idea when the land border would be open to us again, therefore, there was no point in keeping our account open or keeping our equipment.

In December, 2020, we noticed that Comcast continued taking money out of our account. We assumed this was just an adjustment amount from the vacation mode we had had it on and then closing our account. In the beginning of January, we decided to go on line to confirm that our account was closed. It was not. We then once again closed it, on line this time, and received an email stating that we had closed our account. After this, they continued debiting our bank account. In total, they owe us close to $500.00.

My husband phoned numerous times, spoke to agents who told him the cheque would be sent out to us. This went on throughout the year. I am not exaggerating when I say that he probably spent at least 20 hours talking to multiple agents and also, when we came back down to Florida, waiting numerous hours at a Comcast store to talk to someone in person.

The U.S. land border finally opened to us on November 8, 2021, and we arrived in Florida on November 9, 2021. We then began the process of calling Comcast again to rectify this situation.

We talked to an agent called Jared, who took all of our information and seemed very diligent. He stated to us that Comcast continued taking money out of our account, because it showed that in the spring of 2021, we had made international calls on our phone from our Florida home. We said, how could we make international calls when phone service goes through the modem, and you have proof there that we returned all of our equipment, including the modem, in November, 2020? Also, we stated that we could prove from U.S. border records that we were not even in the U.S. at that time.

Jared phoned us a few times to get more information, seemed to be typing all of the salient facts into a file. We even suggested to Jared that he go back through all the taped conversations to prove that we were not lying. We had nothing to hide.

The last time we spoke to him he said he would forward all of our information to his supervisor and would let us know the status of our complaint. We had asked to speak to a supervisor numerous times and were told we could not. We had also offered to scan and email all relevant documentation that Comcast had sent us showing that we had canceled our account, but Jared said no, he didn’t need it, that he has that information. We have not heard from Jared or his supervisor in a few months now.

If Comcast has all this information, why are they holding onto our money? As far as we are concerned, they are outright thieves. We have heard and seen more stories of people getting ripped off by them, but unfortunately, Comcast has the monopoly in the area.

We pity people who are just getting by, or elderly people who cannot stand up for themselves, that are getting ripped off by this unscrupulous company! They are probably making billions, but yet choose to outright steal money from regular people who used their services and paid their bills in good faith.

It is appalling to us that a company can continue to do business in this way, and the FCC has not done anything to stop their thievery!

Comcast Business sent in a duplicate request to port my phone number from Metro PCS to Comcast Business. Because there was a duplicate request, Metro was unable to process the port request. Comcast Business told me they would cancel and resubmit the request so that it would go through. Metro PCS was kind enough to extend my service for 72 hours so that Comcast could do this. Comcast did not take care of this and Metro cancelled the account. Now Comcast is telling me they can't cancel and resubmit the port request because Metro cancelled the account, which is Comcast's fault for not resubmitting the request in the manner they were supposed to. Comcast is now telling me that I have to pay Metro to reactivate the request so that they can resubmit the port request that they did incorrectly in the first place. This is a business phone that people on an assisted living program use to contact their nurses and other health care aides and we've been without service for several days because of Comcast's mistake.

We have an LG TV and use the Xfinity Beta ap for our TV service.=C2=A0 We

recently decided we wanted an X1 box for this TV.=C2=A0 We also wanted the X=1 Box to be wireless since do not want a cable connection for this TV.

I contacted "Eddy" in your customer service two weeks ago and asked him to

send us a wireless X1 box.=C2=A0 Unfortunately, the UPS box contained a cable X1 box.=C2=A0

The next day, I contacted an "Ambassador" Xfinity representative who assured me the problem was in the warehouse.=C2=A0 WiFi X-1 boxes were not available in the warehouse but are available in the Xfinity store. I told the rep we are elderly and do not want to spend time in the store because of the Covid virus.=C2=A0 I then asked the rep if the WiFi X1 box could be transferred from the store to the warehouse.=C2=A0 He replied no. Then the rep told me the WiFi X-1 box is incompatible with the Netgear modem I purchased.=C2=A0 I then asked the rep why does a Wifi X-1 box work for a TV in the living room but not for LG T.V.? The rep said he "had to consult with his team" and finally said Comcast no longer makes the WiFi X-1 boxes in the living room. He said the only solution is for me to rent the Comcast Gateway modem and not use the modem I purchased.

My wife and 1 heard both conversations and we reached the following conclusions:

1. The customer service reps are not trained to be honest with the customer

and to use logic in their conversations.

2. The customer service reps are solely interested in increasing the =

price the customer pays for Xfinity TV services.

3. We will terminate our Xfinity TV service when our contract ends.

We welcome your response to this complaint.

My recent Internet Acess billing was rasied to $56 ($7 increase). The billing states it is paying for 50Meg service. Prior to the fee rasie it was suppose to be only 25Meg. I have yet to see this so called 56Meg and when ti was suppose to be 25Meg that was rarely possible? I have witness as to this same problem that I'm experineced with so don't try to isolate it to just me. Either live up to your claim or lower the bill. I will now be writting my state represntative as well as an interested Chicago TV station as to how you are swindelling the public!

Good morning. Can you please tell me where I can find the All Caucasian channel? I have the All Black, All Gay and All Hispanic, but nothing for my culture. I am disgusted with the Left leaning misinformation that is broadcast by Comcast. Where is Newsy? that would be of interest to the Right leaning customers that pay for your service. I pay $140.00 per month and would like consideration as a customer. Comcast needs to change.

My internet price increased from $140 to $190 / month, without any explanation. It's on autopay, so i saw it at the next statement.

Called, was told I am out of contract, that's why the deal I was on ended (shouldn't that be an easy call-list the month before ?)

Got options, alternative options, choose third party.

Called to terminate service. Was told I am still in contract and need to pay $35 termination fee. WHAT ?

So tired of comcast games. Told Rodney I want to terminate my plan, he thinks I might still change my mind (who cancels service without new service in place ?) and tries to offer me other plans (your plan is really slow, we don't even have that anymore. Thanks for offering the other service to me). He didn't tell me about the termination fee - he tried to sell me a cellphone plan.

What is wrong with you comcast ?! Why do you treat your customers so poorly ?

I told him several times that all I want is to terminate the service. No upsales, no information collection (what type of business is this, why do you cancel, who is your new provider). But that is asking too much.

Just make a button to cancel. Nothing of that interaction required a human.

Thorsten Bosch

Internet only service was terminated on July 6, 2021. Router was owned by me, the customer and not rented. A Roku box that I did not request was sent to me by customer service "at no charge to me whatsoever." The house where the service was located was sold and the router and Roku box was left with the new owner. The Roku box was re-assigned to the new owner after a three hour ordeal with Xfinity Technical department. After several phone call attempts to receive my $27.09 due from a credit statement dated Aug. 7, 2021, I tried an online chat on Sept. 18, 2021 at 7:03 p.m.. At the end of the chat with a representative named Mamta I was told the matter was completely resolved and will receive the credit due in six to ten days. Today is February 22, 2022 and no credit has been refunded. Rather bills for $92.91 have been sent to my new address in Kentucky and e-mails and phone calls to return equipment. Obviously their corporate bureaucracy does not permit the left hand to know what the right hand has accomplished and different departments do not communicate with each other.

So, I recently relocated due to having some renovations to my house. I called and spoke with an agent to inquire about self instillation at my new house since I had equipment. The agent checked my new area and assured me that I would be able to do so. After trying several times unsuccessfully, I had to set up an appointment where a technician had to come out. As we all know, that’s a $100 fee. When he came out, he mentioned that the line was disconnected/removed. Interesting 🤔 That meant that I had to pay the $100 fee. I feel like it’s a scam. The line is disconnected, so one has to have a technician come out and one has to pay a $100 fee. I called to express my concerns and was basically told it is what it is.

Comcast and Xfinity Assistant will not acknowledge and provide credit for multiple outages over time. Our service has had several outages over the past months. Comcast only considers a single long one time event.

They do not follow Michigan code R. 4602335

Service interruptions occur during peak business and working hours. They do not service transmission and distribution equipment to provide the least inconvenience to customers.

Comcast needs to consider service credits for excessive short interruptions to customers. Four or Five monthly interruptions are more inconvenient than a one time event that rarely occurs!

After a cable outage, customers network equipment often needs to be reset. The wide area outages put security at risk! Dishonest people simply watch for a cable outage as they know security systems are not communicating.

HVAC remote management systems fail to communicate.

Comcast needs to consider and be responsible for impacting customers with frequent outages. The automated support systems need to be updated to consider this problem.

Hello,

I found out today that Xfinity has been billing me for the last two 1/2 months for services I had canceled.

I called to find out what was happening. A woman in customer solutions (a very odd name for this department) told me there is absolute, beyond any question, NO RECORD of any PHONE CALL from me in Dec. 2021 to XFINITY and they have 100% accurate records of all incoming calls.

Therefore, I am responsible to pay for the service until 2/19 even though the date of confirmed call is 2/14... ok still perplexed.

What is the 5 more days I'm now obligated for? Why is it their word vs. mine? Why is she the only person I can speak to? Per Trish, she is the end of the road decision maker at Xfinity and she cannot pass my call to anyone else.

Ok, no. So I called again to see if I could get someone else.

Same answer. No record of my call so I'm out of luck. I asked them if I could prove with my VERIZON statement that I had called Xfinity in December would that suffice. First she said, no, were Comcast. OMG, yes I know who you are! ... (do you know who I am?)

Let me ask a different way... If I can show a record of my phone bill documenting that I called your company in DECEMBER, when I moved out of my apartment, the same time you're telling me there is NO record of any incoming calls from me to XFINITY, can you please credit me my $500+ ?

She couldn't say for sure.

Bottom line is I have two back to back calls to Comcast/Xfinity in mid December, a few days before I moved outgoing from me to them.

I didn't have any other reason to call them. I need help.

I purchased 2 iphone 11 cell phones as well as mobile services for the phones. One of the phones came to me defective, asking me for a pincode which I never created. After speaking with your representatives and attemping to correct the problem with the phones, it became unsuccesful. They said that I would have to take it up with apple. I felt that because the phones were new it was unfair that I should have to inconvenience myself and travel to an apple store. I requested to cancel my mobile services with xfinity as well as return the phones and issue a refund of $139.80, the cost I gave for the phones. On several occasions I called xfinity to get an update and to speak to a supervisor or have one return my call, til this day no one called me back and not to mention they hung up on me everytime. This type of services is unprofessional and unacceptable and I feel the company is scamming customers out of money. I would appreciate if a supervisor or someone of authority would get in contact with me to resolve this. At this point, I am frustrated and very unhappy with the services I received from comcast/xfinity. My name is krystal gray, [protected] is my number. Thank you!

I want to know how you can increase the cost of your services by $40 USD per month when the quality of my internet is at times next to dial up speeds. I'm only getting usually speeds of 20m/ps most of the time and at times I can hit 39. When I'm promised internet speeds up to 100m/ps.

Our bill went from $70.20 USD per month to $110.20 per month with no improvement in speed or quality of service.

Also, the NBC site locks up, usually between 6PM and 8PM. And it usually looks up

Internet speed and service is bad, and customer service is even worse, no one in Customer Service seems to know anything. Even some of the TECHs that come out don't know what is going on. The entire internet lines that are run by Comcast / Xfinity needs to be overhauled. I cannot even do a speed test. They redesigned the Modem from a Tower to this Google wannabe box. It sucks !
[protected]

I never received my visa gift card and no one has an answer

When we moved to Benton TN I had Comcast set us up. We have been with you since 10.5 years. Bills kept creeping, had to do something. I called (Terrible) and chatted. No one would take responsibility to remove 100 install. I was told by installer, no chg. After being frustrated so bad, i decided to go to Chattanooga Xfinity Office. No Help, they cannot remove charges, has to be someone thru text. I am really upset. Drove over 100, iles today tpo be told no again. Is there no one in your whold damn company that can appreciate your customer who has been thru Hell and remove the $ 100 install charge. ALSO, i need my Biling Due Date changed to the 3rd of the month, not the 1st. I don't get paid until the third of the month, i will always be late if you don't change it. I was an Exec Vice President with U-Haul Co. I told my representatives, It is easys to say yes than No. A dissatified customer will tell 25 people, and so it goes. Please help us, It can't be that hard. When a Senior Rep in Chattanooga named Jeremy Cameron can't fix such aminor detail, you people have big problem. In Chattanooga, where EPB is eating your Lunch, you can't fix something simple as removing a service charge, you are in trouble. Please write me back so you can tell another customer no, good idea, Sincerely, Mitch Thurmer, NOT RICHARD TRAUMER< He does not exist, your people created, Jeremy was supposed to have removed Richard, But I see him here.

Since early December, my husband and I have been trying to get Comcast to send a crew to connect our new build home to the underground cable so their installer can set up our internet and TV services.

The installer will arrive for the fourth time to do his job, but will be unable to since the underground crew has failed to do their job. They have been to our home twice, got out of their truck, looked at the ground, and left. Doing nothing! At this time, there was no snow on the ground and the ground was not frozen. Unfortunately, that's not the case now. There is snow on the ground, but my husband has already done digging to locate the cable that the crew has failed to do. We just need them here to do their job! We will have to turn away the installer again tomorrow due to this! Please help!

I was given wrong information on when I would receive my 2 - $425 visa gift cards for switching over my service. They told me 30 days and now they are saying 90 days because they don't want you to switch back to your prior provider and cash out the cards.

Also they tell you their plan has unlimited data but in actuality it isn't not. Once you reach 20GB you receive a message that you have reach the maximum data and your speed will slow down. Apparently the sales person doesn't tell you this but it is in the fine print of the contract you sign so that is how they get you. I don't recommend anyone switching their mobile services over to them they have a pattern just like they do on their cable and Internet service where they promise and can't deliver.

On January 13th I called comcast to renew my internet/tv package.
The comcast associate I dealt with told me they could match the price I had on the package that just expired, $191all inclusive (taxes fees, etc.) if I signed up for another 24 mo's, because I was a long time Comcast customer (since 1996).
I never received a confirmation or a contract renewal so I called this morning and they told me there must have been an error because it never went through. I asked to speak to a supervisor who told me that they do not even offer 24 month contracts as of sometime in 2021. They offered me a 12 month contract @ $218.
As you can imagine I am not happy with this offer as it is almost $30 more per month than what I was promised originally.

My name is Carolyn Lyttle. I reside in Tuscaloosa, AL. I had services conducted on the outside of my home [bad wire/connection] for internet services in August 2021. The tech stated he would put in an order to have someone come bury the line. He left an orange cable across my yard. Fast forward, a few surveyors have been to my house to survey the line... flags, paint ext... on multiple occasions however, no one has successfully buried the wires. A company managed to come to the house, replace the orange cable with a black cable but failed to bury the cable. Another guy came out and removed the orange cable, replacing it with a black cable, and in December right before Christmas another person came out and put down about 50 yards of orange wire and left the black cable. I called Xfinity on SEVERAL occasions regarding this issue and have also filed more than one ticket regarding the "Trip Hazard, Lines down" at my address and have yet to see anyone follow through with servicing an appointment or closing this ongoing issue. In fact, after submitting the ticket, I received an email stating the issue had been resolved [on both occasions] without any update, phone call or services rendered. This issue is effecting me as HOA is fed up with the cables laying across my yard and adding a trip hazard to public sidewalks. and my drive way. Please fix this issue as it should not take 5months to complete a simple task.

I recently moved from an apartment in Pearl, MS and purchased a home also in Pearl, MS which is about 5miles apart. But when I went to move my service I was told that you all were not in that area. They have Hughes Net which is GARBAGE and charges a arm and a leg and your first born child for service that will only covers 2 phones and a TV. REALLY! While the rates with Comcast aren't all that good either, the service and quality are out standing, in my option. I want to know when will Comcast start servicing Sliver Ridge Subdivision? The houses are new construction in the back of it and it would have made sense to lay down lines while this is being down. Let me tell you... Yall are loosing a lot of money by not being in this area. I would love to know the reason as to Why and When.

signed,
Andora Baker
[protected]@gmail.com