Comcast / Xfinity
Reviews and Complaints

I have had continuous problems with Comcast for 3 months. I pay monthly for in-home service and the technicians will not show up. I requested that a supervisor be sent to my home and the supervisor failed to show up.

The service is too expensive, the service fails all the time and I am fed up. Sooo---

---In the state of Texas, the Public Utility Commission issues (and retracts) licenses for companies like Comcast. I just wrote to the PUC in Texas asking them to retract Comcast's license to operate in this state because of all the problems I am having with Comcast over the last 3 months.

I suggest everyone do the same. In Texas the email address for the PUC is: [protected]@puc.state.tx.us

Contact your Public Utility Commission and Complain!

Tech just left and did not resolve issues. We are an IT company and they still try to bluff to get out of here. Can not explain why we have packet loss and high latency. yesterday down for 5 hours due to area issue but our issues today are unexplainable. 4 times they came out in 5 months and every tech tries to leave without fixing the issue. This clown just replaced my modem and said everything is good to go even though he just wiped our internal lan and nat config. Could not fix the issue said give a call to his supervisor...

I am comcast customer for a while for cable as well as internet. 2 weeks before while their technician was working on my neighbor they cut the cable to my house and it took a week for them to come back and fix it even after numerous calls to customer service and 2 supervisors. They don't care if I have service or not. After fixing it the next technician who came to bury my neighbors cable broke my cable again and I was left with no service for another week.
What I don't understand is why does it take 1 week to correct some mistake they originally made and then do the same mistake again? Are these technicians robots or humans. I cannot live without internet due to the reason that I have to connect to my work and take care of things.
For comcast if you need to contact me my account# is [protected] and you can contact me at [protected]

Hey Everyone,

I'm not going to go into all of the details of my experience. My story is the same as all of yours. If anyone reads this, go to www.ftc.gov and file a complaint.The more complaints the Federal Trade Commission gets, the more attention it will get, hopefully. Also, be cautious about believing these comments that claim that they had great service and that they received their gift card codes. I doubt it. This place DOES NOT give gift cards and has their employees (who are going to HELL, by the way..lol) write fake comments as if they are customers claiming that all is good.
Any one who was smart enough to Google this company before signing up with them, DO NOT GET THIS SERVICE, IT'S A SCAM - YOU WILL NOT GET YOUR GIFT CARD!

SIGNED,

"PISSED AND WILL WRITE THE PRESIDENT IF I HAVE TO"

Received multiple collection notices from credit protection service that money was owed on an account with Comcast. Received a call from credit protection service on the phone, hostile call which he demanded money in the form of credit card to settle a debt with comcast. Notified Comcast account was listed in good standing and closed and even received a check from comcast because of overpayment. Comcast was suppose to do research, however, 5 weeks have passed with 3 more notices from Credit protection service! And another call to comcast and another rep passing the buck with another research ticket on an account that is paid in full and is in good standing.. Credit protection company should have there license revoke and Comcast should have a legal fine imposed for dealing with these people.

August 13, 2009

Comcast
10 River Park Plaza
St Paul, MN [protected]

Re: Account # XXX XXX 1035

Dear Sir or Madam:
I have been a long time Cable customer. (20+ years between Warner and Comcast) But I am close to terminating all business relations with your company. I have been repeatedly told one thing and given the opposite.
I must commend you on the front end customer service people – they are seemingly very understanding, and apologetic. Totally ineffective; but courteous.
In late June of this year my new neighbors called to have cable service installed. To my surprise, the man in a truck (not a Comcast vehicle- had a sign on his dash saying Comcast), was in the back yard, my TV started flickering on and off. I went out to talk to this man who was sitting in his truck writing something, when he saw me approach, he drove off – even when I was waiving to him to stop.
My landline phone, my computer and my televisions were all taken off line.
I immediately called the Mpls/St Paul Comcast. I spoke to a man named Eric at 12:50pm on June 26. Eric apologized profusely – and assured me he could get some out that same day definitely before 5:00pm. At 4:20pm I called again and talked to Stacy in the Mpls/St Paul phone bank. I got the same polite response that the techs worked until 7:00pm and was again assured someone would be out shortly.
At 5:30 still no word, so I called one more time, it was Friday night after all. I was referred to the TREA RESOLUTION Dept where I talked to a lady by the name of Patty. Again the polite overtures, I was transferred to a supervisor by the name of Leigh. By this time I have been on the phone for over 30 minutes – using my cell phone minutes as my landline was out.
Leigh offered to call the Mpls/St Paul dispatch office and confirm a more specific time that a tech was supposed to arrive. She took my cell phone number and promised to call me back within the hour. She also offered a credit of $25.00 for the inconvenience I had been experiencing. When no call had come through at 7:15pm I again attempted to contact Comcast.
This time I spoke to a supervisor named Laura, who after reading my record notes told me that nothing was going to happen that night. She said they were still waiting to hear from the Mpls/St Paul Dispatch office. She promised to call me the next day and check on us.
The next day arrives and no call, no tech and still no landline, no television nor computer. I contacted the TREA RESOLUTION Dept and was told that they did receive a confirmation from the Dispatch people in Minnesota. I was told that I was in the front of the line for technical assistance. This was at 8:00 AM Minneapolis time. By noon, no technician – no service – no call.
Yet another call to Comcast was placed, worked my way through the call center to the escalation department trying to get to the TREA Resolution people, but was shut down at the escalation level.
While on hold I got a call from TREA RESOLUTION people in Texas Leigh or Laura, not sure which one (both had identified themselves as supervisors the day before) wondering if I had gotten a resolution to my problem yet. After all these calls, I finally get someone who really cared – or so I thought. Leigh or Laura, my notes just show the letter L, offered an additional $50.00 credit for the inconvenience and trouble I had. I was told another credit was being put through and would reflect on the next bill.
Finally at 7:00pm that Saturday evening, a technician did come out in a Comcast truck and get all three of my services reconnected.
My July billing arrived with no credit, surprised? No not really, if the billing department was anything like the service department, why would I expect anything except more trouble?
I called the billing office and spoke with a man named Richard – he told me he saw all the notes and both of my credits, the $25.00 one as well as the $50.00 one. He could not explain why they were not credited to my account. Richard told me not to worry; he would issue a new credit of $75.00 to cover both of the missed credits. He also suggested that I just deduct the $75.00 from the current billing – that way the balance forward would still be -0- after his credit and my deduction + payment was registered. Richard offered his phone id #34971 in place of a report number, or a tracking #. He assured me that he was in a position to take care of all of this and I should not have to deal with anymore problems from Comcast.
WRONG
My August billing arrives - and guess what? I have a $75.00 unpaid balance forward. I called immediately that Saturday, I was on hold for over 30 minutes, before having to give up that day. I called again on August 12th. I called early in the morning.
My call was taken by yet another very polite customer service person named Annette. Extremely polite, but totally void of any ability to help me. Annette told me that all my credits were denied because they were …”over the allowable $20.00 limit”, which she was willing to put through immediately. This was the first time I had heard anything like a limit to the credit offered – I asked to speak to her supervisor.

She put me on hold – after 4 minutes she came back and told me she was still trying to locate a supervisor, after another period of 3 or 4 minutes she came back to tell me that there were no supervisors in the building and that they usually do not arrive before 9:30 - 10:00 AM. She promised me that she would make sure one of the supervisors would call me within a couple of hours – her tracking # was 403669.
It is now more than 24 hours later, no call, nor has credit been issued to my account.
Comcast – this is my promise to you. When I finalize the sale of my house, I will never again use your services – I will work tirelessly to let everyone person I know; know what kind of service you have.
Your customer service department is a joke. Your dispatch department, unreliable and your installers are ridiculous.
I am also lodging a complaint with the Better Business Bureau with a copy of this letter.
Begrudgingly,
MCW

My payment was late and I received a notice to pay by August 5th to avoid interruption of service. I called and PAID my past due balance on the 4th (I was out of town taking care of sick grandparents, and my house-sitter told me about the notice). On the phone the customer service rep informs me that everything's already been shut off with sort of a "too bad so sad" type attitude. Thinking it was ridiculous, but understandable since my bill was paid late, I went ahead and paid ANOTHER $205.00 for installation of new service (note the cost of service WENT UP from what I had before). We set an appointment for 8/08/09 between 8-11am for installation. When I got home I saw that notice indeed said that I had until the 5th to pay. I called Comcast back wanting to keep my old phone number, and was informed that they didn't even have an appointment set up! I could hear the woman LAUGHING at me over the phone. She thought it was hilarious and refused to send someone out on the original date of my appointment. My account has been debited $535.00 and I have NO phone, internet or cable services. Hopefully I don't have to call 911 during this time.

*Services were disconnected BEFORE the date on my due notice
*Home phone number was given to someone else (I must change numbers)
*The package I had has now gone up over $10.00 a month in price from the one I was GUARANTEED for a year
*They are charging me installation fees when no new installation should even be required
*I currently have been charged for services and yet have none.

This is just as if they stole the money out of my account. They have taken my money and provided nothing that they were supposed to. This is completely unfair and they only get away with it because they are practically a monopoly here, and they know that there is just absolutely no accountability for the way they treat their customers.

It is horrifying to me that when I go to turn on children's programming for my 5 year old, the previews that are shown in the upper right corner of the On-Demand screen are often violent, sexual or otherwise inappropriate for my son.

Comcast should communicate a way to either turn previews off, or even create G, PG, PG-13 or R-rated options for previews. They should not assume that everyone wants their children exposed to adult media content.

Comcast:
I’m writing this after Comcast put me thru 48 hours of hell but it really started over a year ago. I am an avid football fan so I decided after over 15 years of basic cable with Comcast to get a DVR. I researched the DVR and found that it was limited in recording size by a 160 gig HD. There was no option to upgrade it internally or externally. Comcast had also made sure the customer could not offload any recordings to a computer or get a different DVR. Everything was no no no. I decided to live with it expecting Comcast to eventually allow customers to upgrade. About two weeks ago with football season approaching I decided to revisit the DVR situation. I was surprised that it was identical to last year. Comcast has disabled or blocked every possible way to get more recording space. My DVR can record only 20hrs of hd. One HD football game lasts 4 hours. I could almost fill this DVR up in one weekend of football. This was when a co-worker mentioned I should get TIVO. The more research I did the more I found the answers were yes yes yes. The TiVo was highly upgradeable in every way. There was one problem. There is a multitude of horror stories on websites such as comcastmustdie.com and others of Comcast customers who have attempted and failed to get Comcast to do one simple thing (install Comcast cable card in the TiVo box). After researching the situation and considering I hold a Masters Degree in Information Systems from Kennesaw State University I figured I could walk a Comcast csr thru the process. I knew from my research I would be better off to go to Comcast and get the m-card because every part of this process could be done over the phone. It’s a simple matter of typing some numbers in a computer (m-card pairing) and sending an initialization hit from the vinings head end. I also knew that many of the service reps sent out have no idea what they are doing. I won’t even go into the trouble I went thru to actually get the m-card from Comcast. When my TiVo arrived I followed the instructions and made sure that the latest software was installed. On Monday night July 27th I was ready to make my first of about ten calls to Comcast customer service. The csr was named Pat. I knew from the online forums what numbers she needed such as host id and data ID. She said she didn’t need all those numbers that everything would start working in about 45 minutes. Nothing happened so I went to bed and started the next morning. I didn’t get the names of every csr I talked to but I know it was at least 8 and maybe 10. The fact that the first one I talked to didn’t set up a case file proves that their entire existence is a joke to Comcast. With a case file the eighth csr I talk to will know this. Asking them a question is equal to asking the guy that bags my groceries what to do about my cable TV. Some time on Tuesday afternoon on of the CSR’s mention that she could schedule a field rep to install my cable card the next day. I was exhausted so I reluctantly agreed knowing I may be paying 17 dollars for more misery. Lamont arrived at 12 noon today in a Comcast truck. I started bombarded him with technical information about Val:V missing and the Auth:MP problem. He didn’t know what I was talking about but he assured me he would get my cable card working. I took some notes. He called someone at [protected] using my phone because his was malfunctioning. He told them he was getting an illogical equipment message from the first person (the dispatcher) he called that could not help him. He said it was job number 681052. He switched the m-card I had received from Comcast with another one. He also solved one mystery. From the second I received the m-card I was billed for digital service a/o. He said the Comcast rep had charged me for an additional stb instead. These charges were on the bill I received on Tuesday. I was able to check the conditional access screen (which he knew nothing about) and see that the Val:? had changed to Val:V but Auth:MP still displayed which needs to be Auth:S . He said I was 36th in line to receive an init hit from the vinings head end. He said I should have all my channels within an hour and he would call back to verify. He assured me that if the init hit failed he would return to fix it. Indeed some unencrypted hd channels displayed as he was leaving. I commended him and told him I would keep checking channels until he called. He gave me a receipt and took my Comcast dvr and the original m-card I had received from Comcast. That was about 5 hours ago and no call. Below I have provided every piece of information Comcast may need to correct these problems. I believe it would take a person with basic knowledge of how to use a computer and telephone about 5 to 10 minutes to fix this problem.
The grief this has caused me has made a permanent negative impression on me concerning Comcast. What is the price to pay for that? Right now my options are limited. I have invested in a TiVo dvr and a year of TiVo service and football season is coming up. My personal knowledge of technology ensures me that a time will come in the near future that I can rid myself of this Comcast. Consider this: I intended to eventually have Comcast cable, Comcast internet service and Comcast phone service. Now I intend to eventually rid my house of all traces of Comcast.
In the meantime this is what must happen in the next 24 hours. I want every single channel that I am paying for restored and an email or phone call from Comcast assuring me that I have been refunded for the erroneous charges and that I am not charged one single minute for the dvr and m-card Lamont took with him. I also will not be charged for Lamont accomplishing nothing. Make sure the $17 is removed. Considering what I have been thru I should receive a month’s credit but I can assure you at this point with the time and money this has cost me that would be an insult. You will however give me what’s mine. I will not waste my time on the phone with another Comcast csr and I would prefer that no one else from Comcast be sent to my house.
In the event that all of this does not take place at 5:00 pm eastern on Thursday July 30th 2009 I will draft a cover letter and place that and this entire email in letters to the president and ceo of Comcast and every member of the board of directors of Comcast, the FCC, the governor’s office of consumer affairs and the BBB. I also intend to post this email on comcastmustdie.com and any other websites or forum that will allow me. Next week I plan to start requesting meetings with the President, CEO and members of Comcast board of directors. These people need to hear in person what Comcast is doing to its customers.

Vincent Mark Hill
[protected]@bellsouth.net
Cell: [protected]
Home phone: [protected]
Comcast Account Number: [protected]
Motorola m-card Numbers
Cable Card NO: [protected]

Host ID: [protected]

Data: [protected]

Unit address: [protected]

Card S/N: MA0847CAN012

This company is a complete rip off, First they charge the highest fees around, then they provide used and refurbished equipment, that routinely breaks down. In the last 2 years, I have had 5 broken boxes. Then they schedule an appointment for a 4 hour period and never show or call.

When you complain they offer to credit you back for the time you were without service, which is something they owe you anyway.

this is a fustrating joke this cable company and the nicer you are the worst service you get
I know that there are cosumers out there that are throwing there phones with this fustrating matter. I want to but I can;t afford to buy another phone. how can a company the services thousand be let to take our money this this fashion. the service is poor the reps are ignorant. I do believe that they were trained to ignor the customers to fustrate them where they say What Ever, this is not City Hall, so they can be faught they sure be acountable for this bad sevice and unprofessional bull s talk they give us on the phone and then we have to wait days for them to come fix the problem ahhhhhhhhhhhhhhhhhhhhhhhh

This company could care less about service. They charge exorbinant fees, provide used equipment/cable boxes and make you wait weeks for service.

I have been having problems with this monopoly for years, and they continue to steal from the public, with nothing more than the standard, i can understand your frustration, but this is all we can do. WE CAN HAVE A TECHNICIAN OUT THE NEXT TIME YOU ARE AVAILABLE TO SIT IN YOUR HOME FOR 4 HOURS WAITING FOR US TO ARRIVE

The truly insane part is the technicians all know it is the used boxes, that cannot hold a signa and cause the problems.

I signed on with comcast two months ago for a one year contract for 29.95 including hbo.

Now two months later they cancelled my hbo and are charging me the same 29.95 and are basically telling me too bad we can do what we like.

I am taking them to small claims court this week.

Do not use comcast... They are theives!

Terminated my agreement with Comcast on May 12th and turned in all my equipment. On May the 18th Comcast hit my auto account for advance payment of $181.57. I was promised a refund within 4 weeks. Later was questioned about a modem which they already had received. Received a messsage 3 weeks ago with apology stating a refund check would go in the mail immediately. Following week a rep at Comcast told me he would contact someone in the accounting dept. and get me a check in the mail right away. The 3rd week beyond their 4 week deadline I spoke with a supervisor in the Sarasota office who assured me he would get me a check by contacting Atlanta speeding up the process and call me back. I never did receive a callback from him. Now today I'm told that a check was sent out June 25th but had to be cancelled because I never received it. Today I was told they would re-issue a check and I would have it in two weeks. I've been 8 weeks already on a 4 week refund which shouldn't have been deducted from my account in the first place. If the check arrives in two weeks as promised and I have my doubts it will I will have been at the least 10 weeks waiting on a refund check. Counter clerk where I turned in the equipment told me that if I stopped payment Comcast would fine me $50.00 so maybe I can get a $50.00 fine placed on Comcast for their late payment.

Concast did it again!
First complain (May of 2009)
I subscribed for internet services through Comcast. The technician came by, and wanted to install a software that was downloaded from there website. I was a bit reluctant, based on my previous experience (second complain). I said fine, i had to give them administrative privileges. The someprogram.exe installed a whole bunch of things, changed my registry etc. Same day that night i wanted to start the computer, and it wont let me open the control panel/my documents etc or uninstall any program (I keep my computer protected and quite up to date) . (PS I had a file sharing program that I use for non Pirot file sharing ie documents etc) I had to send the computer to manufacturer, now they tell me the HDD is corrupt and needs to be replaced. I can’t prove that it was this idiotic program, but i smell something is wrong here.

Second complain: (Nov 2007)
I was installing Comcast again. This time they wanted me to have their own wireless service, which i didn’t need, i had my own router. Once i hooked it upto the modem, it only worked once, the router was dead! I took it back to best buy, they were saying they weren’t able to resuscitate it, and gave me a new one (the router was 6months old and has used successfully before).
At that point i complained to Comcast that somehow their internet connection has ruined my router, and that i don’t wont it happen again. Afterwards I complained, i installed the new router, and was working fine.

So, not that I believe in ridiculous theories, but I feel that Comcast is using some kind of software to disrupt your hardware if they see it as being against their believes.

Comcast offered a special where you get all three services for $139 a month. My first bill was $200 for the month. Everything I was getting free before I signed up for the special was taken off and i was now being charged more for the services I had previously. I was told that the service I had would not change for at keast one year and the free services I was getting would stay in tact for the same year with the special I was going to receive. They are a monopoly and they are getting away with it. Time to speak up people and, or boycott Comcast.

They offer a great deal with rebates, but when you buy it and try to get the rebates, they are completely unaccessible. They hide the rebates deep in rebates.offerwire.com but you need to register with them and THEN you can order to get the rebates, something not mentioned even offered at all in the comcast advantage website. Basically it means the rebate offer is a huge scam.

I moved from my home 1/18/2009. I called comcast and place me service on vacation hold because there was a chance I was moving back to the address. I called Comcast back on 3/1/2009 and told them I was offically not moving back to the residence and they should cancel my account as of that date. After 4 more calls they finally cancelled my account, or so I thought. I received a refund for the amount they had taken from my credit card after the account was closed. The next month they charged my credit card again. I called they said it was a error and they would correct it. Each month they continue to charge my credit card for services that are not rendered. I've spoken now to 15 employees and have documented all thier id #'s. I still have no confidence that they will cancel the service at my prior address. I making a official complaint to the state's attorneys office but I just want to be done with these people.

I have read lots of complaints on this site about Comcast's lousy service, bait and switch pricing policies and deceptive sales practices. All in all it paints a picture of a company culture that rewards incompetence and cares more about acquiring new customers than taking care of the customers they already have.

My story is about outright corporate theft! We cancelled our Comcast digital voice account by phone on March 10th 2009, and returned the hardware March 24 2009 to the Hayward California facility. We have the receipt. Despite this cancellation Comcast continued to bill us for the Digital Voice service on the April statement. We contacted Comcast by phone May 9th and was assured the account would be cancelled, the amount in question would be credited and a supervisor would call to confirm.

You can probably guess what happened next: we received no call from a supervisor, and the account was once again billed on the May statement. We contacted Comcast on 5/21 and talked to 4 representatives, the last was a supervisor who said he couldn't help us. Each of the reps we talked to referred us to the cancellation department, which of course you cannot dial directly, so we were transferred telephonically and then were forced to sit in call hold hell for a total of nearly an hour. Each time we were disconnected without ever talking to a rep.

I suppose that when the June bill comes we will still be billed for digital voice service we no longer receive. Because we pay by an automatic debit from our checking account, Comcast is, in essence, helping themselves to $50.00 of our money every month while refusing to rectify the situation. Taking money from someone without providing anything of value in return is theft, which is a crime whether it's an individual who perpetrates it or a massive soulless corporation.

We posted a letter to the corporate VP of customer support at Comcast - here's that link if anyone wants to try it.

http://www.comcastsupport.com/forms/contact/RickGermano/Default.aspx

Because there is little in the way of any real competition, we are still Comcast cable TV subscribers. Our next move would be to cancel the automatic debit bill payment from our checking account. We certainly learned our lesson there.

I say "we" throughout this missive, but it was basically my wife who was pursuing this. She is a customer support manager for a small health technology firm and knows the ins and outs of how customer support works. She insisted on handling this in the belief that a calm, cool and professional approach would get results. She made all the calls as if she were dealing with a company that took customer support seriously (like her company does). After the last contact with Comcast she was nearly in tears. So now I'm trying to take care of this. I am not nearly as controlled and businesslike about things like this as she is. If I have to call Comcast, someone's ears are going to get blown off.

Comcast has been basically stealing around $50.00 a month from us. We have taken efforts to stop this, but the behavior continues. Comcast would have me arrested and take steps to ruin my credit rating if I tried pulling a similar stunt on them.