Dunkin' Donuts
Reviews and Complaints

Dear Dunkin Donut Management,

I am a customer or Dunkin Donut at Elizabeth ave Somerset nj Branch, i have been going there everyday with my friend via your drive thru and we received the most rude, disrespectful and worse service yesterday. This happened between 6am-8am.
My friend was ordering at the drive thru and asking about the flavors of coffee you have which was what to be expected of a customer and your employees should be glad to answer them. Not only were your employees dismissive and rude, he also insulted my friend in his language. He probaby didnt know that there is a Filipino in the car and we would understand what he said. This is probably not the first time this happened but it might be the first time that someone understood what they said. I shouldnt tell you how inappropriate for them to make comments about a customer who only want to know what kind coffee you serve. You are in the business of customer service, your employees should be trained better. We didnt do anything to deserve this kind of treatment, it is rude and borderline racist. We expect better! Do better!

Dunkin Donuts offered me a deal on DD rewards and deals. "Free $5 Dunkin' Donuts Bonus offer w/$10 Reload (Must use MasterCard) through January 10th.

I did as required on January 9th. I did not receive the additional $5. I have emailed DD several times and finally got a answer that the offer was while supply lasts. I added the amount within 1 minute of the offer. It did not say anywhere that it was while supply lasts.

I feel is DD was not going to supply me with the offer they should not have accepted the $10 reload.

I went to the Dunkin Donuts located at 301 N Maryland Ave on 12/29/18 to buy a coffee and sandwich. My gift card was short by .82 so I asked her to charge the .82 on another separate gift card that was a $5.00 New balance card. She charged the card $4.18instead of the .82. I told her the mistake and she said it's ok she will fix it. When I checked the gift card this morning it was never fixed. The balance still says .82 cents. This same person at same shop did this to my son a week ago. I will not be frequently this dunkin donuts any longer. Shame as we love dunkin over was a and crispy cream shops..

I have been on hold waiting to talk to someone about a gift card that has not been delivered for over an hour. This is unacceptable. If you are a business you need to have people available to help with resolve issues. Having someone wait over an hour (and still waiting) to get an issue resolved in ridiculous. I will never buy another gift card from Dunkin Donuts again and I would suggest that no one else do unless you like to wait on hold.

11/04/2018-this dunkin donuts is the worst not sure if the workers know how to assemble the food or heat it up properly. I ordered a ham, egg, cheese on an English muffin with hash browns. I got my food after someone ordered after me waited for 15mins to get it i got ready to eat it at my work and I had to fight the bread it was dry and hard and ruined my breakfast oh the hash browns were overheated too it aLL went in the garbage because that's exactly what i paid for. I've tried to give this place a chance over and over again but i always get disappointed that's why i dont get the hot or iced coffee anymore...not returning any time soon...Mcdonalds, home or nothing at all.

I have been getting threatened and harassed by the head manager at dunkin donuts & he's always very rude & disrespectful towards me .. He also shows favoritism and had me off for 3 days and everybody else one just because I didn't call to know my schedule but I was told he would call me and when I tried to explain that to him he didn't want to hear anything I had to say .. I've always been dealing with girls at the job bothering me & he has yet done anything about it all around he's just not a good manager and I would appreciate if y'all would look more into this I think he's very unprofessional & doesn't deserve his job I shouldn't have to come to my workplace and feel unwanted and not liked I hope this issue is solved .

A family member of mine currently works at a Dunkin Donuts in Stirling NJ. She has been working over 50 hours per week and has not gotten paid for all of her hours she has worked. Her boss, threatened her job if she doesn't want to come in to work on her only day off! There is so much more about this specific Dunkin Donuts that is just outrageous and unacceptable. My family member is deprived of sleep. She even had to work a 20 hour shift! Now for an 18 year old, that should not be allowed! This Dunkin' Donuts should be shut down or get a new manager because the one therenowisa complete disrespectful fraud! He steals the tip money from the hard working employees!

I placed on order on the app for pick up at the Oakland Pittsburgh location at 3907 Forbes Ave, Pittsburgh, PA 15213. I ordered a bagel with cream cheese and was charged for the cream cheese. When I got to my office and opened my food, my bagel had butter on it now cream cheese. I hate butter and had to throw away the bagel I want a full refund for my order!

Hi, my name is Jessica Earle. I was hired at the store on East bay Dr in Largo FL. I was told I was going to be training at this store and eventually be given a store of my own to operate. My manager told me while training I would be making $11.00 an hour when I received my check I was only being paid $9.00 . When I asked about this I was told it would be fixed 2 weeks later the issue hasn't been fixed also my hours have been tampered with and I was fired after questioning these issues. I would like someone to get back to me on this matter. Thanks

I am a regular customer at the Dunkin Donut located at 2035 Bartow Ave Bronx NY 10475. I observed this female whose name is Vicky (last name unknown) She is observed harassing a close friend of mine, on a regular basis. On Sept 26, 2018 at 2:00pm, my friend enters and the female is observed by myself and others, verbally abusing my friend. My friend tried to ignore this female, who kept on with the verbal assault. She is observed shouting at my friend hit me hit me. My friend said to the person are you trying to entice me to get me arrested this female answered yes. She has reported my friend to the police on a regular basis, holding that my friend gets arrested. The person always wears the same black clothing everyday. Of course there is a foul odor coming from this person. She always sits on the left side by the window in front of the garbage can.

Went by 30 squire rd revere ma about 330pm - saw a sign on the highway - from 2 to 6 pm ice coffee is $2.00 - so went thru drive thru - got to window they said 2.88 - I questioned them on this & they said it doesnt start until oct 1 - well you should honor this - the sign has no date on it that says ice coffee starts oct 1 - I feel ripped off - I took pictures of the sign - got out of car & looked no date says oct 1 carlos waited on me I am very annoyed with dunks right now

09/22/2018 My Husband and I went to the Dunkin Donuts off of Spring Street in Racine, Wi. I went through the drive through, as the lady came on the intercom she asked 'how many I help you?' I kindly responded, 'one moment please' - so I can look over the menu as I did not know what I wanted. She responded, 'ughhh today is going to be a long day' then left her mic on so we can hear her using profanity about the customers in front of us. Once returned, I said, 'I would like one medium French vanilla Macchiato & one large French vanilla Macchiato, both hot'. She responded, ' two cold French vanilla macchiato except one is large' I said, ' no' repeated the order back. She yelled at me and said ' that is what I said' so loud it sounded like the speaker was blown. I proceeded to apologize thinking maybe I heard her wrong? But then she cut me off and told me the price and to follow forward. By this time I just wanted to leave the line, but my husband said to follow through. As approaching the window. I gave her a twenty dollar bill, she went to repeat the order again, she said it wrong again. I said, 'no two hot French vanilla macchiatos' at this time, I could care less the size. She cut me off again and said, 'two macchiatos' and shut the window.. when she approached with my change, she literally threw my change to me, dropping all of my change on the floor. Now I am fuming, another young nice gentleman brought us the proper drinks & looked at me as if he was suffering in there as we can still hear her cussing out other customers. I found out her name was Krystal. As we left, my husband called the store and asked to speak to the manager as he wanted to report her behavior. Come to find out, KRYSTAL IS THE MANAGER. We honestly hung up the phone is disgust. I will never ever be back at this Dunkin Donuts. I am so very disappointed in the behavior from your workers that takes place here.

Good afternoon. My name is Dell and I was purchasing a bagel with cream cheese at the dukin donuts located inside Port authority in NYC yesterday around 3 pm. The lines were long and super busy and I could tell and see the woman at the register was overwhelmed or frustrated. When it was my turn to approach her to place an order she was gone. She walked up, not all the way to me though, saw I was there said something and walked back to make sandwiches. I did not hear what she said due to all the noise in the store. So I went to the other cashier. He didn't even know what happened or what she was doing and all I said to him is where is she, is she coming back? Next thing I hear is her yelling something with an attitude. Like really? All she had to say was ma'am I'm sorry you didn't hear me but I said I'm going to the back to make sandwiches, please wait or go to next register. She was very nasty so I replied" well I didn't hear you!" And she kept talking back to me! I couldn't believe this is how an employee in the most popular franchise in a very popular travel site was acting! The yelling and shouting between us was ongoing! She needs to learn how to deal with customers when it's busy and she is feeling overwhelmed. This is not acceptable! She was a short older looking heavy set Caucasian woman. I did not get her name but she needs to be reprimanded. Please follow up via email for further info. I will not rest till my voice is heard as this is absolutely disgusting and embarrassing behavior. Thank you

Hello,
Today, sept 22nd at roughly 9am, I purchased a medium hot coffee from the Dunkin' Donuts on Crescent Road in Clifton Park, NY. I immediately left the store after receiving my coffee and went into my car. Roughly 3 minutes into my drive while attempting to sip my coffee, the entire top portion of the cup below the lid began to melt away from the body of the cup. The coffee spilled onto my lower legs and car floor until I could open the door to kick the cup out. I have photos of the cup if you require them. I also immediately went back to the store to let the manager know and to let her see th cup, she offered a refund for my coffee. Please contact me to discuss this serious matter at justine.[protected]@gmail.com. Thank you.

My wife and I attempted to place a drive-thru order and after if you would Temps the employee seemed frustrated and could not understand my wife as she has an accent and is from Brazil. I took over and proceeded to complete the order it seemed as though the employee was irritated and scream through her mic that she could not understand that there were background noises and that she could not understand what my wife was saying. So we pulled up to the window in the employee proceeded to yell at us and tell her she could not understand so I engaged and let her have it told her I was contacting corporate and she said go ahead I don't care. My wife was much nicer about the situation than I was we drove off without paying as the employees continue to be rude and blamed us for the situation this was at Dunkin Donuts on Pittsfield Lenox Road in Pittsfield Massachusetts. It was Saturday September 15th at 10:30 a.m.
my name is John Murray my wife's name is Karen Marie we live in Lee Massachusetts

The manger is very rude, he throws coffee pots at his employees, he pays ppl under the table, he is rude, he has a worker who gets high on the job, and when things happen at work he doesn't handle the situation like a manger is suppose to. The store is never stocked with things properly majority of his workers are stealing money. Here I have the photo of his woker Albert who got my number and text in me as well as harassing me.