KIA Motors review: spoilt bonnet latch

I am still waiting for more than a month for my warranty replacement for my Kia Cerrato bonnet latch from Sing Kwung Kia service center Malacca. It's so inconvenient for my big family when shopping for goods. Imagine...no boots or bonnet to use.
Was told by the mechanic from the above service dealer that the small plastic hood in the latch was broken. Made of plastic?
What kind of service is Kia providing now?
Maybe I will put my complaint in social media for all to read.

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