KIA Motors
Reviews and Complaints

On April 12, 2022 I took my KIA Sorento to the dealer for servicing. At the time, the engine light had come on. They told me that there was a misfire on cylinder 4 so they charged me to replace the spark plug and coil for that problem. On April 13, 2022 the car began to decelerate and then accelerate. I had to use alternate transportation the remainder of the week as I had obligations. I took the car in again on April 18, 2022 . The result of that visit is that I needed a new engine. I have had all of my services done at this dealership and any potential problem with the engine should have been diagnosed before a new engine was required. The car is a 2016 and my expectation is that a vehicle that received regular servicing should not need an engine replacement after 6 years. I am very disappointed in the performance of this vehicle and the fact it lasted only until it was paid off. I am requesting that KIA provide me with a considerable discount toward the purchase of another vehicle. Thank you.

I bought a 2023 Kia Sportage. Pre-sale waited a week for delivery.

Made an appointment to come in and pick up the Sportage. Was told come in after 12pm. Picked up April 15, 2022.

We walked in the showroom the place was a “ghost town” a girl tried to help.

But there were no Salesman around. Apparently they were in a “meeting”.

So 1st. problem. They knew we were coming. Was that meeting more important than a customer that was paying CASH for their car?

Maybe it wasn’t a big deal to them but to me it was!

We signed papers, paid the bill. Still no salesman. Angel who helped make the deal… never saw. Had a Junior help us. Justin was very nice,

Felt we bought the car… we are done with you!

2nd. problem.

During negotiations I asked for floor mats and the cargo mat. Ok.

Before I picked up car was told we will order when you Pay for the car. Ok.

4-19-22

I call today, Where is my cargo mat.? Oh I got the cargo cover you asked for..

I DID NOT ask for cover. I thought it was standard equipment.

Angel insists I asked for cover…

SO now I have to order a mat… No freebies?

Maybe $38,033.65 is not much $ to you but it is to Me.

In conclusion..

Very poor customer service. For Kia Pomona..

Will NOT recommend that dealership.

Very disappointing…

My first new car ever!

Regards,

Candice Johnston

Unhappy customer.

[protected]@gmail.com

After having numerous mechanical issues with my 2021 Kia Forte, I started the process to request a buy back of my vehicle, pursuant to RCW 19.118.041. I sent my letter via USPS on March 17, 2022. I then received an email from Stephanie S. from Kia America, On April 5, 2022, stating that she was the one my case had been forwarded to. The email requested that I send in several documents either via a direct reply to her email or via their online Kia Consumer Assistance Center, for which a link was supplied. The letter also told me that once all of this information was received, I would be contacted directly to “discuss my request.”

I sent all of the requested documents back via direct reply to her email and in return I received that said one of their representatives would get back to me shortly. I then received an auto email from Siebel, a representative, which was an out of office reply stating they would be back in the office on 2/15/22 and would reply to me when they are back.

I then attempted to submit my paperwork online via the Kia Consumer Assistance Center and was told that the information that I provided (which I got from the letter they sent me) did not match their records and I could not submit online.

I then to tried to call several times and was hung up on once and waiting on hold more that 20 mins three other times with no success reaching anyone.

I have not been able to reach anyone and it seems my complaint is not being handled. In the meantime, I am paying for a car that does not run properly.

purchased as certified preowned have had car 19 months it has 55,000 on it currently engine light came on had it towed to Myrtle beach Kia was told engine needs replacing . the wait time is 6 months this is unacceptable you expect me to go 6 months without a car and still make payments. I have 100000 mile powertrain warranty and you can not give me a loaner or rental? I am not a satisfied customer at all. Have spoke to several of Kia sales and corporate and not one person has been helpful in any way at helping resolve to issue.

I bought a used Kia Optima at about 61,000 miles approximately. It has now a little over 75,000 miles. Soon after I bought it, I noticed the red oil light come on. I am supposed to go in for an oil change every 5,000 miles, and the light was coming on at about 1000 miles. Finally figured out that the engine is burning an abnormal amount of oil. They said that an engine decarb would solve this issue but it did not. The dealership said they could not replace the engine because it is a "wear and tear" issue. However, from my research on the internet, it is a common problem with these cars. So it is most likely an engineering issue. There needs to be a recall to replace whatever is wrong with the engines on these cars. People who drive them and are unaware of this problem run a serious risk of engine fire due to lack of lubrication. It would be very negligent on the part of Kia Motors to continue to ignore this problem, therefore I am writing this in part to find a solution and to also document the concern should something serious arise.

I leased a Kia forte 2016 in November of 2021. I paid $3,000 cash as a down payment on the day of the sale. In a matter not even three months the car broke down as my daughter was going to work. I immediately brought it back to the dealership and found out that the transmission was no good, which they probably knew, and then was told I had to pay for a new one. I brought back care to them on 3/1 and still nothing has been done until present day. I receive no follow up call no update about when they will fix it. I'm basically paying a note for a car that doesn't work. They won't even consider giving me another car. This is my third car from this location and I would think they would have better customer service than this. This car is a necessity for my daughter to get back and forth to school and now her school is on hold because of this. I have called the director of services and she didn't even return my phone call. I'm getting a complete run around. I bought the car as is, that doesn't mean they sell me car that they know needs repairing just to get a sale. They are representing KIA and the goal is sell a reputable vehicle. I hope some can help me with this.

Going down the highway and tried to apply brakes. Brakes would not engage and cruise control would not turn off. Ended up having 4 impacts at a steady 70 mph. Have files a complaint with Kia but that seems to be the end of it. No one gets back with me. And when I call I am told that they have no way to reach the person assigned to my case. So I am injured and without a car to get anywhere. And obviously Kia is not concerned. Started with a very high opinion of Kia but that is quickly changing.

Windshields have significant history of cracking within a short period of time following impact (star) damage from road debris or rocks. Cracks progress before chips can be filled which then necessitates full replacement. With calibration, replacement costs are approximately $900 (I have $500 deductible).

In Nov 2019, then Kia VP, Greg Silvestri issued a letter to customers and service managers that Kia would replace the windshields that had the above problem free of charge, until Kia could identify the defect that was causing the problem. I had a chip/crack the following year and was able to get Kia to honor the replacement pledge only after a month of haggling with California HQ.

Replacement was the same OEM windshield as original and just recently experienced a chip/crack almost exactly the same as before. Again I went to the dealer who gave me a shrug and stated that chips were not covered. So again, I contact CA office customer satisfaction and they knew nothing of the letter, so I sent them a copy. Oh, now I see, but it doesn't cover rocks (which it specifically said it did). It only covers spontaneous cracking (as if that were a thing). So I sent a copy of the service managers' letter from Silvestri which specifically cited rock damage leading to a crack. So then they call me and state that it's a once only offer (guess rocks were covered) and I already had mine.

The Silvestri letter promised satisfaction until the cause could be determined. Unless the windshield has been reengineered or manufacturers have changed, I fail to see how the problem was solved. Very unhappy as I will be on tap to keep replacing windshields at a hefty price until this is resolved.

I purchased a 2014 Soul from the Kia dealership in Virginia Beach, VA. I have been regularly taking the vehicle to the service center. Recently, my ABS warning light came on. I contacted this dealership service center as well as the service center of the dealership in Greenbrier, Chesapeake, VA, to inquire about the cost of replacing a speed sensor, as that was the likely issue. I could never get a straight answer. I researched and did extensive due diligence about the average cost of this replacement in the area and discovered it would be $250-$300 for the part and labor. I took the vehicle to the Virginia Beach service center for a diagnostic, which confirmed the issue was a rear wheel speed sensor. I asked how much the replacement would be. The service person could not tell me until hours after I left the service center. The cost was outrageous. I needed the car, so I said to proceed. The bill came to $638.66, including some silly $50 miscellaneous charge shop fee. That cost was more than double what I had expected from my online research. The labor charge alone was $510.61. What the heck does this service center pay its techs? $150 an hour? I tried for two days to get an estimated installation charge from the Greenbrier service center and never - never - got anyone to provide the price. I am extremely unhappy and dissatisfied.

In the last 2 mths I have brought my car in because of acceleration issues. The piece was replaced (it was a recall) but since then my cars computer has been going crazy, It beeps that I will be having a collision without me even being next to a car. The check engine light continues to come in, and my car went idle with my kids in the car in the middle of the highway.

I absolutely love my car BUT the one I have is not safe for me and my family. I spoke to my sales rep and their manager and they had the nerve to tell me that will get me out of my lease (I have 11mths left), they came back and literally DOUBLED my monthly payments on an issue that I HAVE NOT fault over. I am not asking for an upgrade I want my same exact car BUTTTT not the one I am currently driving. I am making monthly payments on a vehicle that my family and I are NOT safe in... my car is currently in BX Kia you can speak with Edwin, Keith, Iris, Irma or Sal...

Front end fell off our 2018 Kia Sorento. Just backing up and fell off all the screws and latches cracked and broke off. There never has been front end damage. Car is kept up with maintenance and proper car washing. Front end literally just fell off. Thankful we were not driving with our family on the highway.

January 10, 2022 I picked up

My car and as I was driving home my sensor light came back on and when I arrive home my back-up camera went out again I video it and I went back to dealership the next day Jordan Calhoun he would call my extended warranty to add the tire sensors and to replace the Radio system/back up camera he never did Submit the claim to the insurance people because he keeps tell me that my Insurance did not pay claim and the Insurance people said he didn’t complete the invoice I had an appointment with Kia on March 8, 2022 told me My claim was close and it was not close he had me to sign this paper to send it to the Insurance company and he never sent it So my car is not mix properly for 3 months because of Jordan Calhoun did do his job correctly my Insurance has all documentation Conversation my City backplate sticker expired March 31, 2022 my car will fail because these issue wasn’t complete on a timely basis and another I have with Jordan Calhoun and the store Head manager Ziggy of Kia I was badly harass about my extended warranty Car Shield Ziggy talked it so bad about car Shield that was so unprofessional to talk to a customer about her preference off car insurance warranty then Jordan Calhoun didn’t make it no better with is input this happened on APRIL 1.2022 when went to the dealership she to talk to the manager Ziggy he was very unprofessional very aggressive to me about my situation then he told the Service department as of today April 1, 2022 do not take no Insurance from Car Shield the customer will have to pay the full amount and get reimbursed with their car insurance they're not talking no Car Shield Insurance no more I had got my car fix at this dealership before with my car shield insurance I had no problem and they didn’t have no problem

we are the customers who invest our money into Kia cars as a 3 time Kia owner the customer service and the manager for Kia should treat all the customers with respect and with courtesy and professionally it do matter if your extended warranty came from the dollar store don’t disrespect know one's business you don’t want no one disrespecting your business these two employees Kia cooperate need to take discipline action thank you

2013 Kia Optima, Pearl white, 90,000 miles. Bought new from Family Kia, March of 2013. Serviced by same dealer with one exception while in Georgia.

Same issues with paint peeling and blisters. Would like resolution to this issue for myself and others experiencing this same problem.

Feb 27.2022 car wreck not my fault

driving a 2020 forte leased via kia finance.

car was determined to be total loss on March 10, 2022

all paperwork was submitted to KIA via insurance company

ALL insurance company needed was letter of guarantee so they could pay this car off.

every call was documented and who we spoke to

every call was a different story all which turned out to be lies

today is March 24th STILL no letter of documentation, KIA took my lease payment for the month, meanwhile, I have no car to drive.

I have a pearl white 2013 kia optima and my paint started peeling about a year ago. I got the ok from kia to get estimates and found a shop that has dealt with this exact situation. They told me they have painted about 150 cars that Kia has covered and paid for. They also told me that when the care was made in Georgia.. they did NOT use a primer. This is not ok. There should be a recall.

I bought a Kina Nero EV Premium on February the 8th, 2022. This is the 1st Kia car that I have ever owned. I have always owned Hyundai's before. But, I can say that, as with the Hyundai cars, I am very happy with my Kia. However, I was charged a market adjustment of 2K over MSRP. They used the rebate that should have come to me of 2K to pay for the markup. And, I found out today that Hyundai does not allow, or let dealerships charge more that MSRP. I was not aware of that. I thought the manufacturer was aware of this, and knew and is letting dealerships charge more than MSRP. But, as I say, I found out that Hyundai is not allowing dealerships to take advantage of customers like this and will have their shipments curtailed and have their advertising support cut. This is according to Randy Parker, a top Sales Executive Agent for Hyundai. As, he says this will alienate customers and they will shop elsewhere for their car purchase. So, my complaint is that I want that 2K that was supposed to be used as a rebate, be used as such, and not to pay for the 2K above invoice that the dealership charged me. Ford is telling their dealerships the same thing. I hope Kia is a great car company like Hyundai and Ford as well as other car manufacturers and can make me a happy customer again. So, I hope you can get this resolved for me as this is not fair to be taking advantage of consumers like this. Now that I am aware that the dealership is not allowed to do this, I want this 2K refunded back to me. Again, I am very happy with the car, thank you, Kia, I just want you to help me get the 2K back and so that I end up paying MSRP that I should have to begin with.

I hope you can help me out with this issue.

Thank you so very much!

Sincerely,

Jeff

Dear KIA Customer Service,

I purchased a USB Memory Stick PN 156U5W B with Update NAM 14.41.43.xxx (Version 15) from KIA Mapcare to simplify the MAP Update and prevent any software errors that might occur from downloading the update file.

After reading the instructions in the Map Update Manual, I opted for a Quick Update and started the process. The update screens matched the manual illustrations until the end of the update when there was an error instead of the expected ‘OK’. The system automatically restarted and updated the entire system.

The three-section display was changed to a split screen that has very small font for the stations on the bottom of the screen and fewer presets. The presents now have numbers only without the channel name, which was displayed in the original software. The artist and title of the song playing are miniscule within a text box under the large 'vacuum tube display' numbers.

Map displays are typically split screen, however, on occasion the map display transforms from a split screen to a three-section display with the 1st and 3rd sections having the same content.

The UVO link button on the top console no longer functions. Instead, the Navigate button on the radio must be pressed.