KIA Motors
Reviews and Complaints

My car was towed in on Wednesday April 6th and because I had to catch a flight; the person I spoke to told me to write my name, phone number and put it on the dashboard, and I left my key in the driver's visor. I first spoke to Arturo the following day and talked about the issues with the car and the recalls that needed to get done. I then get a notification Saturday (April 9th) that the technicians could not find my keys, so I explained where to find them.

Then on April 13th, 1 week later, I get a call about an estimation. I declined the estimation and asked about the recall services. Arturo did not know if anyone has found the keys yet, nor did he know the statues of the recalls, but assured me that he was going to call me the following day. I did not hear back from him until Thursday the 14th after texting him that the keys were found.

I hear from Arturo next on Saturday the 16th asking me when I was going to pick up my car. I was confused and reminded him that I was still waiting to hear back from him about the recalls. In which he told me something like 2 of them were done and he thinks they are still working on 1 of them and he'll call me once it gets done. Comes Tuesday the 19th I get another call asking me about when am I picking up my car, and again I told him that I was waiting to hear back from him about the recalls. I hear nothing until Friday the 22nd where I am told by Arturo that the car is at some storage unit AND eventually finding out that none of the recalls were fixed. I drive to your dealership on Monday because I wanted to see all the paperwork that took place. Paid $189.95, because he discounted $20 for having my car 2 AND A HALF WEEKS, and NO REAPIRS were made, in order get my car.

I have no idea when my car was transferred to that storage place or for how long, but judging from how dirty and splats of (I do not know what), that I car had to be sitting at that storage unit for a while. And I must wait to pick up my car because you all have to transfer it back to the garage. Saturday comes and I think it gets transferred but you all were about to close and Sunday you were closed, so I had to wait until Monday the 25th.

AND on top off all that. When I go to pick up my car the window on the passenger side is all the way down, and the driver side is halfway down. I get in my car and it is dirty and dusty... DUSTY! THEN I am told that they do not have the key to my car, so I explain that the there has to be keys somewhere because the windows were down and I was told that reason the technician could not do any of the recalls was because the car was too shaky, and since the clutch did not work properly; they could not drive it back and forward to have the system do a run through.

The keys were eventually located, so I go to turn on the car. Just to find out that the battery is DEAD, AND that battery is just year old. (COULD YOU IMAGINE MY FRUSTATION AT THIS POINT?!) Some gentleman does jump start the car for me. I am now waiting for the tow truck and am immensely frustrated. I start to push the car by myself because it is wedged in. Eventually another older gentleman comes by and offers to help push the car with a machine.

I was finally about to talk to Manuel Salinas (the manager) on April 26th after leaving a voice mail and email. I was then told that he would give me a call back the next day. I have them left another voicemail and email before I went on a business trip and still have not heard back from him. Since then I had to replace my battery because it would not take a charge. I do not know who else to speak to about this on going issue.

This took place at the Kia in downtown Los Angeles.

Case [protected] on 2016 KIA Sportage 2016 purchased 11/2015. Blue tooth/GPS unit became defective in first year. Reported problem 08/10/2016 (odometer 9078) and 01/31/2018 (odometer 23764); dealership claimed they found nothing wrong, blamed my phone. As of 2022 (odometer 64790) the blue tooth/GPS unit now shows the date 2000. Technicians could not fix the problem and advised having the unit replaced. A service rep advised me to call the corporate headquarters and file a claim to get the unit replaced under warranty since the problem started when the car was still under the bumper-to-bumper warranty. Since I called to submit the claim in March 2022, the representative, Steve, has NEVER followed up. I called at least four times and emailed at least 3 times. Other representatives said they would pass messages to Steve. Elisa on 04/15/2022 said she would send a "good will request" for $616.80 ($595.00 for the part and $41.80 for labor) to have the unit replaced. She said it would take 48 hours for a response and another 48 hours if needed. No reply was received. 04/25/2022 I called again. Pam finally answered and said that Steve had denied the claim but gave no reason. She would put in a request for Steve to follow up the next day. As of today 05/07/2022 I have had not response.

When I came in to the dealership the the guy ask about how can I help you. and then billd me 400 for stuff that I don't need and I was not happy of course! And then I was trying figure it out why I was overcharge he was like why you think I was overcharge I was like you changed me 100 dollars or more for just filters.( I'm not saying that's they might not need it but noone give the permission to chenge them) but they wore done anyway. So after I was frustrated I just wanted to get out of here because I have to work and it took them 5 hurs to get it done

So after I was asked again after he explained that it's not me it's software I was like I don't care what software it's you overcharge me.

After that he sad I'm not talking to you like what you mean you not talking to me so I walked away to the waiting room and he was so ganeros to bring me all the filters that he changed I was ok thank you so much for being an ashole sir. so but the worker name was Jeremy P.. all I want it is to check my car for recoil and they bill me $400

Nice job kia dealership definitely will not anymore cars form here for sure.

Took my vehicle in last year to get a recoil replaced they replaced that and I asked about getting the drivers assistance system fixed and they said there was a recall issue and when they got that part in it should fix the problem the part never came in and now they tell me there is no recall on my vehicle.. So now I'm paying for a vehicle where the driver assistant safety features doesn't work.. The vehicle has never been in any accidents at all the driver assistance safety feature just quit working..And the Kia dealer gave no options to get it fixed..

My name is carolyn thornton. I purchased a 2020 kia soul, june 2021, ordered through carmax of mississippi because I could not get approved at wilson kia. Since my purchased I have been in the service department almost every month for an oil leak no one claim they can repair. The oil pan is literally glued to the car with very few bolts, plus the protective shield underneath the car is tied up with strip tiers instead of bolts, which all this was told to me when they did my recall of the pistons, twice. I have also had all four brakes redone and paid out of pocket $417 and was told I had lifetie warranty on them and four tires order through kia and charged $710 which is taken from my account every week and the tires are spliting down the middle, which I was told had lifetime warranty on them. For some strange reason kia cannot find anything done to my car. All I have asked for my car to be repaired before it be one of these kia that has caught on fire without any cause.

I have Kia Seltos car no MH 47AY 9884, which had met with a accident and teh car was handed into to Shreenath Kia - Mumbai. The car has still not been delivered and we have provided multiple dates for delivery, all of which have been missed. Worse till and rather shocking is that having checked the car, they allegedly learnt at a later date that there was additional damage. The car from the body work shop has yet to be handed into the service center for the second service of 5000KM or 6months.

Now it worries me to greater extent, that I have to purchased the car, and with this level of commitment from the agency / service center, we will never know the factual condition of the car, can almost be certain never to get delivery on time. If we choose to service the car outside, you will wash your hands of any warranties.

Now for the second service - we are not even sure if that will be done or merely just water sprayed and handed back.

Totally disappointed.

28April2022

I own a 2014 Kia Soul who's paint has been "peeling" off for the past year. Originally I had bird dropping on the hood of the car that when washed off after being on the car no longer than one, or two days left several marks on the car. I didn't realize how thin of a paint job was on this vehicle until several years later the paint just started peeling off the car. I take care of my vehicles, and have never owned a vehicle that experienced the paint peeling off. This vehicle has less than 50,000 miles. I was hoping to trade this vehicle in for a newer Kia, but in this condition I sure I will not get much.

We purchased the car almost 1 year ago , after almost 5 months we started having problems with the door beading, not sealed properly. We took it to the dealer then and waited 3 days in the service but nothing was done, they claimed no parts.

Last week and after waiting for 4 months the parts arrived. We took the car back and again 2 days later nothing is done, we visited Kia service 2 times and evert visit they tell us [censored] story. today is the 3rd day and no sign of this car if it will be repaired. We are paying rental car.

The job will not take more than 2 hours but Kia failing system and management will not do the right job. we urge you to give us your attention and email address of Bahwan

Thanks

Tony

Last week I was driving 70 on hwy41 when I heard a loud rattle followed by the blinking of my oil light & then as fast as that happened and bang…smoke came from behind my vehicle & I had no power.

Thankfully I was able to get to the side of the road but my Kia Soul (basically new) that I purchased from at Bergstorm in Oshkosh WI was dead.

I tried calling Kia this morning & they mentioned a recall notice on a software update (that I didn’t get) would of extended my

Mileage warranty to 150k.

I explained I wasn’t aware and asked how I can be penalized for not knowing. She explained it still wouldn’t of helped because I’m over 150k.

Mind you I’m still within that range maybe about 160k. She also shared…some vehicles were extended to lifetime warranties.

One of my main reasons for buying KIA was the 10

Year warranty and what I thought was a company that stood by their products.

I’ve researched Kia’s for the same problem I’m having and while there isn’t a current recall for my car (which just means they aren’t acknowledging it) I’m still dealing with similar issues that 1000’s are.

I literally have $90 owed left on this vehicle & no other vehicle to get me to and from.

Isn’t there anything that can be done to fix my engine and stand by their product so I don’t have to suffer?

Let me know who I need to cry to? I don’t want to take this to the news because I feel like that’s the only way to get attention, why can’t the understanding and patient customer get rewarded?

Thank you!

I was told by Kia Customer Service (in January) that the A9051ADUS7 was not discontinued and to go to my nearest Kia dealership to order, I did and was told it would take 6 to 8 weeks, well Kia cancelled my order 2 weeks in and gave no reason to the dealership, I was not contacted about this until I called the dealership to inquire about my order. Is there are replacement for this DVD remote? What other options are there? On other Kia websites for parts this remote shows discontinued.

My Rio was only 8 years old when the paint started chipping away like hard boiled egg. I patched it up myself using the original Kia paint, and less than a year later, it started chipping away again.

How can it be that a young car in perfect condition has such poor paint quality. I am beyond disappointed with Kia.

Now I'm driving around with a car that looks like it's suffering from Vitiligo, wondering if it's worth patching up, since I'll probably have to do it again next year.

Hey, Kia, can you invest in better paint?

Sincerely,

L

My problem is paint delamination. From the images I upload you can see 2 years ago (4/23/2020)there were a couple of small areas of paint chipping where the windshield meets the roof of the car. These areas had no previous damage to them. There are/were a couple areas where there were minor dents (not pictured) which over the years began to chip as well. However just in the last few months (mainly over the winter [protected]) those small areas and new areas of peeling have started and grown at an enormously fast rate. I'm afraid to bring my car to a car wash now as it may chip more paint away. When doing research about this this problem I found a forum called Kia-forums.com as well as a facebook group all about the snow white pearl peeling and chipping delimitation problem. While not a safety risk, this is a risk of rust becoming a problem and something I'm very concerned about. I plan to keep this car for a long while but it looks horrible and I dont want the peeling to get worse. I cannot afford a new paint job. If I decided to sell it or trade it in my car is now going to sell for less. As an 8 year old car I understand wear and tear is natural but this is not a natural occurrence and I hope Kia will find a way to recall these cars and fix the paint delamination problem.

I recently leased a kia from South shore kia in Copiague NY. It was at closing time. The next morning I saw a dent in the exhaust and a bubble in the paint. I called and emailed right away. I brought my car in for the service department to take pictures. Then I received an email that Mike V the general manager is saying the car was fully inspected and is blaming me for the issue. I am beyond frustrated. I just took my new car home and saw the issue in the daytime that next day. I didn't know I had to have the car put on a lift for me to inspect it before I took it home. I loved my experience until this issue.

I would like this issue resolved as soon as possible.

On April 12, 2022 I took my KIA Sorento to the dealer for servicing. At the time, the engine light had come on. They told me that there was a misfire on cylinder 4 so they charged me to replace the spark plug and coil for that problem. On April 13, 2022 the car began to decelerate and then accelerate. I had to use alternate transportation the remainder of the week as I had obligations. I took the car in again on April 18, 2022 . The result of that visit is that I needed a new engine. I have had all of my services done at this dealership and any potential problem with the engine should have been diagnosed before a new engine was required. The car is a 2016 and my expectation is that a vehicle that received regular servicing should not need an engine replacement after 6 years. I am very disappointed in the performance of this vehicle and the fact it lasted only until it was paid off. I am requesting that KIA provide me with a considerable discount toward the purchase of another vehicle. Thank you.

I bought a 2023 Kia Sportage. Pre-sale waited a week for delivery.

Made an appointment to come in and pick up the Sportage. Was told come in after 12pm. Picked up April 15, 2022.

We walked in the showroom the place was a “ghost town” a girl tried to help.

But there were no Salesman around. Apparently they were in a “meeting”.

So 1st. problem. They knew we were coming. Was that meeting more important than a customer that was paying CASH for their car?

Maybe it wasn’t a big deal to them but to me it was!

We signed papers, paid the bill. Still no salesman. Angel who helped make the deal… never saw. Had a Junior help us. Justin was very nice,

Felt we bought the car… we are done with you!

2nd. problem.

During negotiations I asked for floor mats and the cargo mat. Ok.

Before I picked up car was told we will order when you Pay for the car. Ok.

4-19-22

I call today, Where is my cargo mat.? Oh I got the cargo cover you asked for..

I DID NOT ask for cover. I thought it was standard equipment.

Angel insists I asked for cover…

SO now I have to order a mat… No freebies?

Maybe $38,033.65 is not much $ to you but it is to Me.

In conclusion..

Very poor customer service. For Kia Pomona..

Will NOT recommend that dealership.

Very disappointing…

My first new car ever!

Regards,

Candice Johnston

Unhappy customer.

[protected]@gmail.com

After having numerous mechanical issues with my 2021 Kia Forte, I started the process to request a buy back of my vehicle, pursuant to RCW 19.118.041. I sent my letter via USPS on March 17, 2022. I then received an email from Stephanie S. from Kia America, On April 5, 2022, stating that she was the one my case had been forwarded to. The email requested that I send in several documents either via a direct reply to her email or via their online Kia Consumer Assistance Center, for which a link was supplied. The letter also told me that once all of this information was received, I would be contacted directly to “discuss my request.”

I sent all of the requested documents back via direct reply to her email and in return I received that said one of their representatives would get back to me shortly. I then received an auto email from Siebel, a representative, which was an out of office reply stating they would be back in the office on 2/15/22 and would reply to me when they are back.

I then attempted to submit my paperwork online via the Kia Consumer Assistance Center and was told that the information that I provided (which I got from the letter they sent me) did not match their records and I could not submit online.

I then to tried to call several times and was hung up on once and waiting on hold more that 20 mins three other times with no success reaching anyone.

I have not been able to reach anyone and it seems my complaint is not being handled. In the meantime, I am paying for a car that does not run properly.

purchased as certified preowned have had car 19 months it has 55,000 on it currently engine light came on had it towed to Myrtle beach Kia was told engine needs replacing . the wait time is 6 months this is unacceptable you expect me to go 6 months without a car and still make payments. I have 100000 mile powertrain warranty and you can not give me a loaner or rental? I am not a satisfied customer at all. Have spoke to several of Kia sales and corporate and not one person has been helpful in any way at helping resolve to issue.

I bought a used Kia Optima at about 61,000 miles approximately. It has now a little over 75,000 miles. Soon after I bought it, I noticed the red oil light come on. I am supposed to go in for an oil change every 5,000 miles, and the light was coming on at about 1000 miles. Finally figured out that the engine is burning an abnormal amount of oil. They said that an engine decarb would solve this issue but it did not. The dealership said they could not replace the engine because it is a "wear and tear" issue. However, from my research on the internet, it is a common problem with these cars. So it is most likely an engineering issue. There needs to be a recall to replace whatever is wrong with the engines on these cars. People who drive them and are unaware of this problem run a serious risk of engine fire due to lack of lubrication. It would be very negligent on the part of Kia Motors to continue to ignore this problem, therefore I am writing this in part to find a solution and to also document the concern should something serious arise.

I leased a Kia forte 2016 in November of 2021. I paid $3,000 cash as a down payment on the day of the sale. In a matter not even three months the car broke down as my daughter was going to work. I immediately brought it back to the dealership and found out that the transmission was no good, which they probably knew, and then was told I had to pay for a new one. I brought back care to them on 3/1 and still nothing has been done until present day. I receive no follow up call no update about when they will fix it. I'm basically paying a note for a car that doesn't work. They won't even consider giving me another car. This is my third car from this location and I would think they would have better customer service than this. This car is a necessity for my daughter to get back and forth to school and now her school is on hold because of this. I have called the director of services and she didn't even return my phone call. I'm getting a complete run around. I bought the car as is, that doesn't mean they sell me car that they know needs repairing just to get a sale. They are representing KIA and the goal is sell a reputable vehicle. I hope some can help me with this.