KIA Motors
Reviews and Complaints

Claim # [protected]

On April 5, 2022, my 2021 Kia sorento with 12,800 miles on it was towed to Boniface Heirs Kia in Melbourne florida and proceeded to be at the dealer for 58 days waiting on a new transmission. I called Kia on May 16, 2022 requesting reimbursement for payments made while at the dealer as well as the additional towing fee. Representative told me that wouldn't be a problem and made notes as such on my case, but they had to wait until the car was returned to me so they knew how many payments. I picked up my car on 6/3/2022. I called Kia corporate on 6/6/2022 and was told to fill out the request and upload documentation online at kia.com. I completed the process that evening. I am still waiting on any type of response from Kia. I went back into the complaint on 6/17/2022 and requested someone contact me, but have yet to receive contact. I have also been on hold with corporate today two times, for over an hour each time. I am well within my rights to file a lemon law, but would prefer to simply be reimbursed for 2 car payments and towing fee.

This is regarding the unprofessional, unethical, extremely poor and rude behavior of the service advisors of KIA Service Centers in Kuwait.

I went for the routine service of my KIA K5-GT Line 2021, for 25,000 KM at KIA Shuwaikh Service Center, Kuwait.

While I had experienced multiple behavioral issues from the service advisors before, this day itself the service advisor refused to stamp my service book and told me 'its useless'. This was resolved by the Branch manager.

Then I wanted to get my car checked under warranty for the rattling noise coming from the moonroof and from the rear subwoofer. The Shuwaikh Branch advised me to go to the other service center that is located right across the street.

I went there and the service advisor (Bilal) told me to that he is responsible to check the sunroof and his colleague will check the subwoofer and asked me to wait.

While I was waiting for his colleague, I saw that this service advisor was sitting idle and there were no customers, I requested him to check my car and he told me 'I am not feeling well, I will not check your car' while sitting at his desk. I told him that it is not my concern and if you are not well you should stay home and eventually its the matter of you and your management not your customers. The service advisor, in a very rude tone, told me again in an increased voice 'I asked you to wait just sit and wait, I will not check your car'

To this I told him that this is not the way to talk to your customers and he told me do whatever you want.

I then went to his Supervisor and complained and the Supervisor and the Branch Manager came to the service advisor and while he was pointing fingers at me while talking to them, I told him not to point fingers at me. (By this time I also lost my cool)

Infront of the supervisor and the manager the Service Advisor shouted at me and said 'I am not your servant. Do not talk to me like this' and I felt that he was moving forward to hit me.

While the manager and supervisor apologized to me on his behalf, the service advisor did not apologize.

This is extremely unprofessional behavior and I feel I made a mistake to buy KIA.

Incident Date: June 8, 2022

Product: Kia Soul EX

Vin# KNDJ23AU6N7183226

KIA CASE# [protected]

*complaint filed with KIA Motors but NO response as of this date and time.

Name: Russell Girdler

Address: 2311 Willow Knolls Drive #10A

Peoria, IL 61614

Phone: 229.588.9147

Email: [protected]@earthlink.net

Incident- Injury Summary:

I opened the rear door-hatch.

Grabbing the handle on inner door (which is too far inside the interior door AND up higher then the bottom of the door-hatch, I pushed to close the door as door hit my forearm coming down and up inside the door on handle.

The door SPRUNG BACK in upward motion and squarely HIT ME dead in my forehead. FULL IMPACT (Almost knocked me out-hitting so hard!)

I stumbled and actually saw stars!

My wife came running and assisted me into our residence.

She immediately applied ice pack on forehead and back of neck as I lay down, trying to get my senses.

Ended up with swelling, headache, neck and head pain.

Pictures were taken of injuries.

I am writing because I am frustrated with my 2011 Kia Sorento, VIN# 5XYKT4A24BG084703,125,500 miles. In the past year I will have spent over $800 replacing faulty door handles. The first was the drivers side, which wouldn’t open from the outside. The next was the driver rear passenger door, which wouldn’t open from the inside or out. Now it is the other rear door that won’t open from the outside and he complete door handle fell off. Only one more door to go. In addition, because I live to far away for the courtesy driver to take me home, I spend 4 hours waiting while they take the door apart, only to tell me they need to order parts. Then I have to come back and sit for another 4 hours for them to fix it. I am currently scheduled to get he 3rd door repaired on 6/27/22. Is there anything you can do to help with this.

Unable to get proper response from dealer end (Dealer solan ,Himachal pradesh, India)

like1. Car Invoice

2.Refund of excess payment.

3.registration no sticker

2015 Kia Sorento white pearl paint peeling, bubbling and rusting in the peeled section at 53 k miles. First Kia of Simi Valley were we purchased the car states paint is not covered under warrenty and is not meant to last more than 5 years My daughter bought a Sorento 6 years ago. Her Grey paint looks brand new. I used to hand wash and wax our car but it is an embarrassment now. In researching this problem I came across a class action law suit regarding specifically the white pearl paint on Kia and Hyundai vehicles. The problem seems to be the white pearl color.

I have a 2020 Kia Telluride EX. Overall, I am very satisfied with the vehicle.

On May 23, 2022, I noticed that the air condition was not blowing as cold as it should be. I made an appointment with Kia of Port Charlotte to have it checked out. Upon inspection, they told me that something came up from the road and punctured the condenser, and that they see this often. When I looked at the mid and lower areas of the front bumper on the car, I noticed that there were large openings for air flow, 10 that are 6"x1.5" and 8 that are 4"x1.5" with an unobstructed passage to the condenser. Anything coming up from the road will hit the condenser. When I look at other makes of vehicles, I noticed that they have a honeycomb grate with hexagons no bigger than a 1/2" to protect it from debris. I live in SW Florida, where there is usually not much on the streets but sand. Somehow something kicked up and got my condenser. I couldn't imagine living in an area where there are large pebbles on the roads. I was told that they see this all the time, and pretty much knew what the problem was when I brought it in.

It is definitely a flaw in design which cost me a $250.00 deductible from my insurance company, and a $77.50 deductible for a car rental that I had for two weeks.

Hello. I purchased my 2019 Kia Optima in the summer of 2020 used. After about a year, I noticed that paint starting flaking off my hood and the front of the top of my vehicle. I have photos to show where. My car is only 3 years old. I was informed by the dealership that they can do nothing, as repainting the car is not covered by the warranty. This does not seem right or fair on a 3 year old car. I do not wish for the problem to get any worse, which it will. I've heard from some of the body shops I went to to get an estimate on repainting my car that they can't understand why your company didn't do a recall because they had heard about paint problems on this vehicle, specifically the pearl white paint that's on it. I find myself in agreement.

We bought our 2022 kia carnival vin #kndnb4h38n6138377 at kia of glendale in about 6 moths ago.

On the same day we sign the lease contract we notice there is a big crock on the left driver side on the front windshield. We at the dear notice the seals representative about this crock and he promise to let us know when can come back and change this windshield.

Couple of weeks passing by no one contact us. I decide to go myself with the car to the dealer to ask when we are changing the front windshield

The guy at the service center check again the windshield and told me since this car is new in the market there is no spare parts, and we will have to wait.

Now 4-5 month passing by there is a new crock start and it's become bigger and bigger at the middle of the windshield.

I never had any problem before with kia and this is my third car from kia

Hello

I’m farzan and I’m here to inform you about my self , im a designer and I really love to design cars and these things for Kia Motors so I wanna get your feedback well maybe I can work with Kia Motors

Regard’s Farzan

I have a 2018 Kia Forte that self destructed after 3 1/2 yrs. I was told by two different mechanic that the transmission wasn’t bad, the engine was bad, there was an exhaust issue with the catylitic converter, the engine oil spilled into the plugs the can shaft crank shaft sensors Jeep going off. All at once. I paid the dealership for a new transmission and the car is still doing the same things. The world car kia dealership has lied to my face regarding f the issues with the car and gave now washed their hands of it. The car didn’t even last the term of my loan. I’m going to the attorney general in my state to report them.

On or around 5-16-22 at 11 am I went to the Monroeville, PA Kia to buy out my lease. I had an appointment. The sales person assisting with the paperwork, Marlan Cowan, ended up driving me home since I was told I had to leave the car for a safety check. On the ride home the conversation was a getting to know you. Then, we started to talk about the economy. He had voiced concern to me back in the showroom that business is bad and cars are expensive and hard to find. We picked up on this conversation. He told me that he used to sell real estate and it also became too expensive with little supply. Despite these revelations we had a difference in opinion on inflation. I mentioned that the economy was not that bad and inflation was due to the war and supply side issues. He took offense to this comment as he is an anti-Biden guy. I remained calm, but he blew up on me. He got belligerent and started to yell at me. I said take it easy, we simply disagree. He went on with his rant, quite unprofessional. I will never go to Kia again because of him. He is the typical angry white man that wants to blame everyone else for his problems. I was simply a customer! Do with him as you desire. Sam Kramer.

Car only 2 yrs old having problems with motor they message me not even a yr into saying they can't honor their service contract car is running bad motor is going $22,900 remaining in payments don't understand already it's going this car is sour a lemon Kia needs to step up on this situation car should last more than 2 yrs heck I'm in a five yr commitment with this vehicle

We purchased a 2020 Kia Soul GT in Stuart Florida, however we live in West Palm Beach. We asked the selling dealer if the additional maintenance plan we purchased would be honored at any Kia service center. We were told yes. For the last two years we have had nothing but issues getting our Kia serviced at Greenway Kia West Palm Beach. We have been told to take it back to Stuart which is 30 miles from us. This is absolutely ridiculous and every time we call Fidelity the Greenway Kia takes their payment after we spend the extra hour there waiting to get basic maintenance done. Unfortunately we do love the Kia but will most likely never buy again and regret the two that we have now. The Greenway Kia has informed my husband that he will have to pay additional fees as they will not accept our plan that was sold to us by KIA!

Currently my Kia Soul has been sitting at Jones Kia in Belair Maryland due to Engine Issues that my local mechanic diagnosed. My car has not been touched or diagnosed by the dealer and I keep getting the running around. On Friday 5/20/200 I was asked to send proof that my Kia has had regular oil changes. I provided needed documentation of oil changes and other services including a check engine light issue. I am told they are waiting to hear from Kia in order to move forward. I have 61,000 miles on my Kia and a 100,000 mile power train warranty.

What is the hold up? I need my car. So far it has cost me $440.00 in a rental car for 4 days including a $300.00 deposit which I will eventually get back. Jones Kia promised me a no charge rental. However, when I arrived to pick it up was told they had not heard from Kia to approve any work on my car so therefore would have to pay.

This has been a nightmare.

Today I am searching for legal representation. I've had it.

The "Refill Inverter Coolant" warning light is now perpetually ON. My dealer advises that this is a recall issue but to date KIA has no answer to the problem and no recall notice has been issued. This really is not satisfactory -- what action I can take as I fear that one day the warning will not be a false warning but a reality and the engine will be damaged. I understand that the issue has been noted for about six months, albeit my warning lights have been fluctuating on and off for about two months but are now perpetually ON.

With this issue, I am unable to sell this car, the first KIA I have owned, so I feel very strongly that some sort of compensation should be paid.

Please advise soonest

March 30,2022 noticed paint peeling from left driver side post.

March 31, 2022 called Kia Motors and notified them of the paint delamination problem. I was instructed on how to start a claim. Was told to take to Kia Dealer for inspection & repair cost, then call back to start claim.

April 11, 2022 took Sorrento to Kia dealer body shop for inspection and quotation for cost of repairs. was told this is a common defect with the pearl white paints and the preparation of substrate before painting at factory. on

April 13th I was emailed written quotation for repaint cost $700.

April 14, 2022 called Kia Motors, representative gave me a claim number to upload all documentation too to start claim. The next day tried uploading to the given claim number with no luck. Called Kia and they said claim was closed with no explanation, representative said she would reopen claim so I can upload again. After several attempts upload failed.

April 23, 2022 made online claim through Kia website, uploaded my documentation and photos, was given new claim number and received notice Kia would be contacting me in a few days. I never received a call or email from Kia.

May 13, 2022 after two weeks of not hearing from Kia, I decided to contact Kia Motors. I was told by Kia representative that thy wouldn't cover cost or even split cost of repair due to vehicle being out of warranty.

I brought my 2015 Kia Optima Turbo to Dean McCrary Kia located in Mobile Alabama, it seemed like the turbo went out, I DROVE the car to the dealership. The technician then DROVE it to a parking spot, I was asked for receipts for oil changes which I provided , after a week of calling, going to the dealership and leaving messages I was told nothing, finally I got in touch with them and the told me my turbo went out because my engine is locked up (remember I drove it there and the technician parked it) and even though my warranty is still good (odometer is just over 54,000 miles) it needs a new motor and Kia might not honor the warranty (the engine was not locked up when it was dropped off)

April 22,2022 the heating system failed to blow any heat into the cabin. The blend door failed. This Sportage is only 5 years old; Kia needs to stand by this faulty blend door. The cost to diagnose this problem was $125; then to replace and install the blend door assembly 97157 3T000 was $378.86.

This blend door part is of very poor construction and the costs to install was highly expensive... Kia needs to refund the owner due to this faulty blend door.

I expect to hear from them as I expect better engineering for Kia.

On May 7th 2022 I visited Kia of Ocala. I was in need of a vehicle but wanted to be sure I was making the right decision and buying something I plan to keep for years to come. I test drove a new Kia Sportage Hybrid. The vin ends in 7013927. The sticker price said $32,660.00. I loved the vehicle! I knew the MSRP sticker didn't have the markup yet and I knew it would be a few thousand dollars more with taxes and such. I wanted to talk to someone to work the numbers and see where my payments and 5k down payment would get me with a 786 credit score with no trade in. When I went inside, my sales guy told me the dealer markup went from $32,000 up to $48,000! Are you kidding me!? That is before adding taxes and fees to it as well! How is that legal?

Anyway, I said I would not overpay for a vehicle like that and asked if there was any budging on that markup. I was told "No." by 2 different salesmen. I left. I ended up buying a new VW Taos that I don't love anywhere near how I did the Kia Sportage Hybrid I drove. I got curious and checked the Kia of Ocala website to see if they sold the sportages yet. They have not. So I cold called and talked to another sales woman. I asked about the exact Sportage I drove and how much the dealer markup is on it. She put me on hold, asked her manager, and came back to say it is $38,000. That is what I expected when I was physically onsite and would have been willing to pay. You can imagine my shock and anger finding out that I could have ended up in the vehicle I actually wanted instead of a subpar one because of a RIDICULOUS dealer markup to 48k from 32k...that turned out to be a lie/SERIOUS misinformation.