KIA Motors
Reviews and Complaints

I bought a Kia 2014 Sorento brand new in August of 2013. Around 2017, the pearl white paint began chipping away. Starting right above the windshield and continued to spread. I am retired now, but I do not like to drive this car because of the terrible appearance. It is embarrassing to say the least. I took to a local body shop for an estimate. $3400,00 is out of my range as a retired educator. I plead for Kia Motors to pay for at least half of the cost. This is my third sand last Kia I shall ever own. This car has had many recalls.

I have had engine issues with my Soul. The company will not help and due to sending a letter I did not receive they will not assist. The car is having Cat issues, heats up to 1400 in less than a mile and will catch on fire if I continue to drive the car. There is a class action lawsuit that covers this but they will not honor this lawsuit and the terms. I am still paying on this vehicle, can not get it fixed, can not trade it in and can not afford another one. I am essentially without a vehicle thanks to Kia's shotty parts and terrible customer service.

May 28th 2022 on our way home our vehicle started to make a weird noise we pulled over immediately and got it towed to our nearest Kia dealership. The dealership told us the engine has failed and we were suppose to get a software updated on the car. Well we never received the notice so we were not aware of any update we should of received. The vehicle stalls and jerks at times and we’ve been taking it to Kia to rectify that issue. We called the corporate office and spoke to Randy he basically told us we are out of luck. We explained that we never received the letter and explained that the dealership is saying that this is a Kia issue. He basically told me if take my car Kia to get serviced I wouldn’t have this issue. Well sorry that I can’t always afford to do that. Kia needs need to take responsibility of their faulty engines.

I purchased my 2016 KIA Soul! on June 21, 2018 with 38,706 miles. it has operated flawlessly until May 26, 2022. On that day, I took a trip from Plano, TX to Marietta, OK and returned. Before I got home, I made a quick stop where I turned off and exited the vehicle. Five minutes later, when I re-entered the car and started it, after a few seconds it started shuddering and then stopped. I immediately tried starting it again but it immediately shuddered and stopped. I looked both times to see if the "Check Engine" light was on but it didn't come on. I waited 5-10 minutes to start the car and it started, with no shudders and it continued running.

I was able to get the car home and once I parked it, I turned the car off, waited a few minutes and then started it again. It started beautifully and ran until I turned it off.

It continued to run without incident until June 2, 2022. I was out running a number of errands. On my last stop before heading home I got out, took care of my business and entered the car. I started it and after a few seconds it shuddered and then stopped. I looked at the dash for the "Check Engine" light but it did not come on. Again, I waited 10 minutes and was able to get the car home. On June 3 I took my car to a KIA dealership where I had KIA essentials service (oil change, tire rotation, multi-point inspection, etc) performed on May 24, 2022. They kept the car until end of day June 4, 2022. They ran a complete diagnostics to see if there were any codes stored in memory and there wasn't. There was no charge, so I took the car home.

I decided to take the car to Pep Boys where they did a complete diagnostics, they couldn't find anything.

I took the car back to KIA on June 17, and they suggested several possible solutions (with no guarantee). These suggestions included Fuel Induction Service, Replace Dirty Cabin Air Filter, Replace AGM Battery and Replace Crank Shaft Position Sensor. I decided to have the Crank Shaft Position Sensor at a cost of $462.62.

I picked up the car on June 22nd and the car ran smoothly. I made a quick stop at Kroger's which was about 3 miles from the dealership. I noticed as I was about to turn off the car, it shuddered a little. I went into the store and when I got back into the car I tried starting it - it shuddered and stopped. At the time it was about 100 degrees. I waited 10 minutes and tried, the same results (shuddered and stopped). I waited 20 minutes and then 30 minutes - same results.

I called AAA and had the car towed to my home. I tried starting it later that evening but it shuddered and stopped. Finally, the next morning (June 23) I started the car and it started.

At this point I don't trust the car. How can I get it fixed if there aren't any codes to chase down the problem? I'm not going to throw good money after bad. Where can I get resolution?

There is peeling paint on my 2015 Kia Sorrento, SUV, big space on hood, smaller ones on side. I was left this vehicle after my mother died in October 2021. I have photos on my phone that the transporter is on his way and I will get more pictures when it gets to North Carolina.

I have had this car for less than a year. I bought this car MAINLY for the security features. Ever since I bought I have had troubles with the screen. Inconsistent, but often, the screen fritzes out. Freezes. Screens overlap. The maps crash. The bluetooth or CarPlay disconnects, buttons dont work... THIS IS DANGEROUS! I have had to pull over many times just to turn off the car and reset the connetion. Ed Voyles Kia has been nonchalant about the whole thing and has pushed my service appointment months away because they believe its a non-issue, and not as important as others. I am still paying off this car, and I want to throw it in the river. If I had a choice, I would NOT get this car again or deal with Kia.

Claim # [protected]

On April 5, 2022, my 2021 Kia sorento with 12,800 miles on it was towed to Boniface Heirs Kia in Melbourne florida and proceeded to be at the dealer for 58 days waiting on a new transmission. I called Kia on May 16, 2022 requesting reimbursement for payments made while at the dealer as well as the additional towing fee. Representative told me that wouldn't be a problem and made notes as such on my case, but they had to wait until the car was returned to me so they knew how many payments. I picked up my car on 6/3/2022. I called Kia corporate on 6/6/2022 and was told to fill out the request and upload documentation online at kia.com. I completed the process that evening. I am still waiting on any type of response from Kia. I went back into the complaint on 6/17/2022 and requested someone contact me, but have yet to receive contact. I have also been on hold with corporate today two times, for over an hour each time. I am well within my rights to file a lemon law, but would prefer to simply be reimbursed for 2 car payments and towing fee.

This is regarding the unprofessional, unethical, extremely poor and rude behavior of the service advisors of KIA Service Centers in Kuwait.

I went for the routine service of my KIA K5-GT Line 2021, for 25,000 KM at KIA Shuwaikh Service Center, Kuwait.

While I had experienced multiple behavioral issues from the service advisors before, this day itself the service advisor refused to stamp my service book and told me 'its useless'. This was resolved by the Branch manager.

Then I wanted to get my car checked under warranty for the rattling noise coming from the moonroof and from the rear subwoofer. The Shuwaikh Branch advised me to go to the other service center that is located right across the street.

I went there and the service advisor (Bilal) told me to that he is responsible to check the sunroof and his colleague will check the subwoofer and asked me to wait.

While I was waiting for his colleague, I saw that this service advisor was sitting idle and there were no customers, I requested him to check my car and he told me 'I am not feeling well, I will not check your car' while sitting at his desk. I told him that it is not my concern and if you are not well you should stay home and eventually its the matter of you and your management not your customers. The service advisor, in a very rude tone, told me again in an increased voice 'I asked you to wait just sit and wait, I will not check your car'

To this I told him that this is not the way to talk to your customers and he told me do whatever you want.

I then went to his Supervisor and complained and the Supervisor and the Branch Manager came to the service advisor and while he was pointing fingers at me while talking to them, I told him not to point fingers at me. (By this time I also lost my cool)

Infront of the supervisor and the manager the Service Advisor shouted at me and said 'I am not your servant. Do not talk to me like this' and I felt that he was moving forward to hit me.

While the manager and supervisor apologized to me on his behalf, the service advisor did not apologize.

This is extremely unprofessional behavior and I feel I made a mistake to buy KIA.

Incident Date: June 8, 2022

Product: Kia Soul EX

Vin# KNDJ23AU6N7183226

KIA CASE# [protected]

*complaint filed with KIA Motors but NO response as of this date and time.

Name: Russell Girdler

Address: 2311 Willow Knolls Drive #10A

Peoria, IL 61614

Phone: 229.588.9147

Email: [protected]@earthlink.net

Incident- Injury Summary:

I opened the rear door-hatch.

Grabbing the handle on inner door (which is too far inside the interior door AND up higher then the bottom of the door-hatch, I pushed to close the door as door hit my forearm coming down and up inside the door on handle.

The door SPRUNG BACK in upward motion and squarely HIT ME dead in my forehead. FULL IMPACT (Almost knocked me out-hitting so hard!)

I stumbled and actually saw stars!

My wife came running and assisted me into our residence.

She immediately applied ice pack on forehead and back of neck as I lay down, trying to get my senses.

Ended up with swelling, headache, neck and head pain.

Pictures were taken of injuries.

I am writing because I am frustrated with my 2011 Kia Sorento, VIN# 5XYKT4A24BG084703,125,500 miles. In the past year I will have spent over $800 replacing faulty door handles. The first was the drivers side, which wouldn’t open from the outside. The next was the driver rear passenger door, which wouldn’t open from the inside or out. Now it is the other rear door that won’t open from the outside and he complete door handle fell off. Only one more door to go. In addition, because I live to far away for the courtesy driver to take me home, I spend 4 hours waiting while they take the door apart, only to tell me they need to order parts. Then I have to come back and sit for another 4 hours for them to fix it. I am currently scheduled to get he 3rd door repaired on 6/27/22. Is there anything you can do to help with this.

Unable to get proper response from dealer end (Dealer solan ,Himachal pradesh, India)

like1. Car Invoice

2.Refund of excess payment.

3.registration no sticker

2015 Kia Sorento white pearl paint peeling, bubbling and rusting in the peeled section at 53 k miles. First Kia of Simi Valley were we purchased the car states paint is not covered under warrenty and is not meant to last more than 5 years My daughter bought a Sorento 6 years ago. Her Grey paint looks brand new. I used to hand wash and wax our car but it is an embarrassment now. In researching this problem I came across a class action law suit regarding specifically the white pearl paint on Kia and Hyundai vehicles. The problem seems to be the white pearl color.

I have a 2020 Kia Telluride EX. Overall, I am very satisfied with the vehicle.

On May 23, 2022, I noticed that the air condition was not blowing as cold as it should be. I made an appointment with Kia of Port Charlotte to have it checked out. Upon inspection, they told me that something came up from the road and punctured the condenser, and that they see this often. When I looked at the mid and lower areas of the front bumper on the car, I noticed that there were large openings for air flow, 10 that are 6"x1.5" and 8 that are 4"x1.5" with an unobstructed passage to the condenser. Anything coming up from the road will hit the condenser. When I look at other makes of vehicles, I noticed that they have a honeycomb grate with hexagons no bigger than a 1/2" to protect it from debris. I live in SW Florida, where there is usually not much on the streets but sand. Somehow something kicked up and got my condenser. I couldn't imagine living in an area where there are large pebbles on the roads. I was told that they see this all the time, and pretty much knew what the problem was when I brought it in.

It is definitely a flaw in design which cost me a $250.00 deductible from my insurance company, and a $77.50 deductible for a car rental that I had for two weeks.

Hello. I purchased my 2019 Kia Optima in the summer of 2020 used. After about a year, I noticed that paint starting flaking off my hood and the front of the top of my vehicle. I have photos to show where. My car is only 3 years old. I was informed by the dealership that they can do nothing, as repainting the car is not covered by the warranty. This does not seem right or fair on a 3 year old car. I do not wish for the problem to get any worse, which it will. I've heard from some of the body shops I went to to get an estimate on repainting my car that they can't understand why your company didn't do a recall because they had heard about paint problems on this vehicle, specifically the pearl white paint that's on it. I find myself in agreement.

We bought our 2022 kia carnival vin #kndnb4h38n6138377 at kia of glendale in about 6 moths ago.

On the same day we sign the lease contract we notice there is a big crock on the left driver side on the front windshield. We at the dear notice the seals representative about this crock and he promise to let us know when can come back and change this windshield.

Couple of weeks passing by no one contact us. I decide to go myself with the car to the dealer to ask when we are changing the front windshield

The guy at the service center check again the windshield and told me since this car is new in the market there is no spare parts, and we will have to wait.

Now 4-5 month passing by there is a new crock start and it's become bigger and bigger at the middle of the windshield.

I never had any problem before with kia and this is my third car from kia

Hello

I’m farzan and I’m here to inform you about my self , im a designer and I really love to design cars and these things for Kia Motors so I wanna get your feedback well maybe I can work with Kia Motors

Regard’s Farzan

I have a 2018 Kia Forte that self destructed after 3 1/2 yrs. I was told by two different mechanic that the transmission wasn’t bad, the engine was bad, there was an exhaust issue with the catylitic converter, the engine oil spilled into the plugs the can shaft crank shaft sensors Jeep going off. All at once. I paid the dealership for a new transmission and the car is still doing the same things. The world car kia dealership has lied to my face regarding f the issues with the car and gave now washed their hands of it. The car didn’t even last the term of my loan. I’m going to the attorney general in my state to report them.

On or around 5-16-22 at 11 am I went to the Monroeville, PA Kia to buy out my lease. I had an appointment. The sales person assisting with the paperwork, Marlan Cowan, ended up driving me home since I was told I had to leave the car for a safety check. On the ride home the conversation was a getting to know you. Then, we started to talk about the economy. He had voiced concern to me back in the showroom that business is bad and cars are expensive and hard to find. We picked up on this conversation. He told me that he used to sell real estate and it also became too expensive with little supply. Despite these revelations we had a difference in opinion on inflation. I mentioned that the economy was not that bad and inflation was due to the war and supply side issues. He took offense to this comment as he is an anti-Biden guy. I remained calm, but he blew up on me. He got belligerent and started to yell at me. I said take it easy, we simply disagree. He went on with his rant, quite unprofessional. I will never go to Kia again because of him. He is the typical angry white man that wants to blame everyone else for his problems. I was simply a customer! Do with him as you desire. Sam Kramer.

Car only 2 yrs old having problems with motor they message me not even a yr into saying they can't honor their service contract car is running bad motor is going $22,900 remaining in payments don't understand already it's going this car is sour a lemon Kia needs to step up on this situation car should last more than 2 yrs heck I'm in a five yr commitment with this vehicle

We purchased a 2020 Kia Soul GT in Stuart Florida, however we live in West Palm Beach. We asked the selling dealer if the additional maintenance plan we purchased would be honored at any Kia service center. We were told yes. For the last two years we have had nothing but issues getting our Kia serviced at Greenway Kia West Palm Beach. We have been told to take it back to Stuart which is 30 miles from us. This is absolutely ridiculous and every time we call Fidelity the Greenway Kia takes their payment after we spend the extra hour there waiting to get basic maintenance done. Unfortunately we do love the Kia but will most likely never buy again and regret the two that we have now. The Greenway Kia has informed my husband that he will have to pay additional fees as they will not accept our plan that was sold to us by KIA!