KIA Motors
reviews and complaints

My 2014 Kia Sorento went into limp mode on April 9, 2022 and I had to have the car towed to Gettel Kia in Bradenton, Florida on the same day. My car was not placed on the diagnostic machine until April 19th. At that time I was told my car needed a part that was on backorder and there was no date as to when the part would be available. My car was used when purchased (from Gettel) so I did purchase an extended warranty. I have been told the extended warranty expires sometime May 2022 and that my claim for the issue I am having with my car is covered by the extended warranty and was done at a time when my account was still active so would be covered. I have been told the part on backorder is a PCM and has no ship date. I was told that on April 22nd. Since then I have tried texting and calling to find some sort of update and as of this writing I have not gotten any response either by phone or text to the status of my car. I'm curious how long a Kia dealership keeps a car before they try to find some resolution? I have been a very devoted Kia owner owning four (including my Sorento) over the past twenty/twenty five years or so and have never had an issue until now. I should note this is not the first time in the past nine months that my car has gone into limp mode. The last time it did - September 2021 - I was in Atlanta, GA and had to have my car transported back to Gettel Kia in Bradenton, FL. At that time I was told I had gotten bad gas during my travels and had to pay for the repair and all the costs associated with getting the car back to Bradenton myself. At this point I am starting to think there may be an underlying issue that wasn't found initially and now am being "punished" in some way. I was informed at one point that the 2014 Kia Sorento had had a recall on their engines; but I have been told that it is not the engine in my Sorento. This is something that I am beginning to think is untrue. At this point I would just be happy if someone would follow up with the backorder of the part every week and update me on some sort of anticipated time frame.

I was driving my car 2016 Mazda 5 was having problems with car about 915 and abs light engine light going on so I was trying to get to west islip Kia put foot on pedal nothing so turned car around and went to Amityville Kia was not happy but oh under new management so I was interested in soul really want turbo but Amityville dealer didn’t have it but I know west islip did but I guess loss money if they called so now the first offer for my Mazda was 2500 than 3000 ok the man on phone said 3000 now my head spinning numbers thrown at me my salesman disappeared other customer shows me little on car test drive now the financial guy says my credit is in the 7 I said no no it’s 811 I know I checked on capital one so bottom line I got screwed didn’t like it at all like I said my payment was 360 and laste nite I go see paper work and what the price ore month Is 460 something of course I went and we’ll the financial man and the other dude with the 3000 for trade in wasn’t there but funny my trade in on lot for 15,000 dollars really feel like they took a advantage of me I have nobody my parents are dad my husband dead my sister dead I really feel like they did me dirty I’d really don’t even want to go there for my service for car I’m just so unhappy I can’t even enjoy my car

My 2012 Kia Forte is apart of the Fire engine recall. The Lee Johnson Kia dealership in Kirkland has had my Kia Forte 460 days out of 530. 4 engine replacements and countless other repairs. Refuse to repurchase my vehicle or offer me any other recall remedies. Below is a timeline of events.

9/24/2017 Purchased a 2012 Kia Forte SX Koup from the Kirkland WA Lee Johnson Kia dealership with less then 9,500 miles.

I am lied to about the history of the vehicle (actually purchased at auction) and I am asked to come back over a week later and resign/ renegotiate a new sales contract. (Bushing period violation RCW 46.70.180).

I purchased a 60000 mile 5 year extended warranty. Purchase price of the vehicle on service agreement is incorrect. I have 2 "retail installment agreements that are both dated 9/24/2017. 10/11/2017 is when the second one is signed. No signature on my extended warranty agreement.

10/31/20 Vehicle has"catastrophic engine failure"at 48,000 miles while I am driving and dies, leaving me trapped inside with engine smoking in the middle of a 4 lane highway. Fire engine has to be called and police officers have to do a" pit maneuver "to get me out of traffic.

Extended warranty company charged for 1st engine replacement even though Kia has already publicly acknowledged my make and model is having engine problems like this.

Vehicle is out of service from 10/31/2020 - 12/18/2020.

2 Engines are replaced during that period of time.

January 27th 2021 I received the official recall notice in the mail notifying me that my car has been affected and Kia's plan to remedy any affected vehicles with" a reasonable number of repair attempts, repurchase or replacement "4/26/21 Car breaks down again while going 70 miles per hour down the freeway. Engine is replaced again. (3rd engine)

Out of service from April 26, 2021 until September 28th 2021 (155 days).

May 6th 2021 I have an accident in a 2017 Kia Nero l had been provided by the Kia dealership. I was at a stop light when I rear ended somebody because my power steering had gone out. I find out later that there was a recall for that particular make and model and it had to do with the power steering going out and causing accidents at slow rates of speed. I tell Kia what happened, I tell the manufacturer what happened, and I tell my insurance company what happened. No one does anything. Greg the service parts manager actually yells at me When I tell him what happened and why I got into the accident And refuses to provide me with another loaner vehicle even though I tell him that I was recently diagnosed with a disability and need transportation for appointments. I have to call Kia America and have corporate call him and reiterate their policies and procedures to allow me another vehicle to drive.

At this point Greg and I do not get along and every time he does something unethical or unfair, I call Kia America and corporate calls him and tells him to do things differently. I can tell this makes Greg very angry.

At this point I have started questioning my rights and the legal length of time my vehicle can be out of service. I mentioned the fire Engine recall and no one acknowledges that these problems are A direct result of the recall related issue. I mentioned the recall remedies and express my Desire to have the car replaced or Repurchased.

Greg unofficially tells a sales guy that he is only willing to give me $2000 for a trade-in.

The loaner vehicles can only be driven up to a 50 miles per day, I have 2 emotional support puppies that need daily exercise but are forbidden from being in a loaner so I am unable to take them to the dog park everyday, or doggie daycare for socializing, or too the vet, or too the groomers, etc. Their quality of life and training has suffered the most because of this.

I start talking to Kia corporate about their obligation to repurchase or replace my vehicle pursuint to my state's lemon laws. I call probably 50 times in 2 months, I am promised that I have a case and that it is being looks into, Only to call back a few weeks later after not hearing anything and being told that no one actually filed a complaint and there's no record of me ever calling. I am told that my case is going to be sent to the escalation unit and a case manager will be in touch with me shortly. At this point I'm waiting to speak to corporate and I'm hoping they will help me because Greg the service parts manager is being as difficult as he possibly can be about replacing or repurchasing my vehicle. At this point it's late September and I have lost all faith in my 2012 Kia forte. I do not feel safe driving it, I have lost total trust in the kia dealership and its ability to fix my vehicle And I have expressed several times how how scared I was it was to drive it and how badly it was triggering my disability. To no Avail.

The out of pocket costs have now made me default on my car payment Of which I had had a 100% payment history for almost 3 years up until then. My credit score takes a nosedive because of this and I am unable to rent or be approved for an apartment or qualify for another car loan. I still have not heard back from a case manager and so I am told through a sales guy that Greg Said I can use my forte as a trade in at a value of $2000 Which is way below its actual trade in value, Which doesn't matter anyways because my credit at this point will not get me approved for approved for a car loan again.

September 2021 I pay $1978.00 out of pocket for my $1000 deductible for the loaner accident and a new clutch replacement. Greg charges me sales tax on my $1000 deductible.

I try calling my case manager in early October 2021. I reach her voicemail and I realize that my case has been escalated to a woman who is on vacation and will be out of the office for the office for another 3 weeks. Frustrated at this point after trying to get ahold of someone for over a month and calling most everyday, I retain legal representation. The legal representation I retain Specializes in in magnusson moss act violations.

Late October of 2021 I finally get ahold of my case manager in the escalation unit. I explained to her the situation and tell her the FEDERAL lemon laws that are being violated And about recall remedies since my car is officially part of the fire engine recall. I tell her I do not feel safe driving my Kia forte and I would like the vehicle to be repurchased. She becomes extremely rude on the phone, Completely denies that my car has anything to do with a recall, Accidentally let's slip that my car was purchased at an auction Which is the 1st time I'm hearing of that since I was told this giant elaborate story by the salesman about my car, about where it came from and then she hung up on me.

Every time I get into a loner vehicle or I get a rental from enterprise there is never a specific day in which the vehicle needs to be returned because my car is always spending unpredictable, long amounts of time in the shop.

Kia continues to find things that need to be fixed That are an out of pocket cost for me.

At this point since my life has been put on hold and revolves Only around the Kia dealership and it's repair schedule, I am unable to plan anything and I and I am missing out on business opportunities, new living opportunities opportunities, family events, vacations, I miss memorials for people who have passed away from covid, etc. I can't afford these out of pocket costs because I'm on a fixed income due to my disability and All of this stress is making my life unbearable.

My car breaks down again in late October. I am told that it will take at least a week to repair. I get a loaner from the enterprise location. I have it for A-day or 2 until I receive a email from Ronnie at corporate America Reminding me that she is spoken to the service department and my warranty does not cover the cost of the most recent fix it needs and I will need to pay out a pocket. I respond with the letter from my attorney's office and request All correspondence be directed To my attorney moving Forward. Within 20 minutes I received a call from Greg and he told me I needed to bring the vehicle back to enterprise immediately because my vehicle was ready for pick. At this point I feel like I'm being retaliated against for asserting my rights because every time I do I seem to face some adverse action from either Greg or Kia corporate. I text Greg explaining how badly this was affecting my mental and physical health, I explained that I was working nights in the city and the car was not not reliable or safe enough for me to drive alone at night. I express my terror of driving the Kia forte again to him. To no avail. Out of fear for my safety and since I had been told that I would be in this loaner for ATLEAST a week originallly I kept the loaner for a few days just so I could go to work but then Greg refused to pay for any of it and stuck me with a $600 bill from Enterprise.

I am no longer represented by an attorney. Kia offered a settlement of $3000, included that I keep the Kia forte and they would continue to fix it And provide me loaners so I can continue being being held hostage, And I would sign an agreement That's provided I never Speak of this settlement and I never get an opportunity to sue Kia again.

I declined that offer.

My car broke down on the freeway at 11 o'clock at night while I was going 70 miles an hour Again on November 22nd 2021. My car has been at the kia dealership now getting a 4th engine installed since then. Greg was reluctant to give me a loner at all and in fact told me he did not have one available, contrary to what his sales department had just told me. I have been driving a 2018 Kia Cadenza with a giant 3 foot long crack in the windshield for almost 3 months now.

About a month ago I was informed by Greg That he had received a camera traffic ticket infraction in the mail For my vehicle. The ticket was $250. I explained to Greg that it was a non moving violation and would not affect insurance rates and he was not obligated by law to give them my information. All he need to do was sign the paperwork and they would send it to my address where I would take care of it myself. A few days later I called Greg to get an update on the ticket and He told me that,"he just went ahead and paid for it and that I would pay him back $250 when I came to pick up my Kia".

It is situations like this that I have been in with Greg and with employees at the kia dealership that make me also feel like I'm being discriminated against based on sex for being a woman.

I have been spoken down to, belittled, embarrassed, And feel completely helpless at this point. I cannot imagine any man being treated the way that I have been treated. In fact I don't know one person that has had to go through the amount of repair attempts and endured the terrible treatment I have received.

I want to be compensated for the amount of time this is cost me and the opportunities that have been lost to me because of this.

On 4-4-22 I was Driving to work when I notice that my front Right tire was low on air. I made it to work and decided to put the spare on after my shift was over. I got off work around midnight and had to call the Kia 24 hour road side assistance. It was then brought to my attention that there was a special key needed to remove the tire and put the spare on. Kia did not provide me with this key so we could not put the spare on. The gentleman from a roadside assistance decided to put a can of fix a flat in my tire and told me that I was completely safe and fine to drive at the 25 miles home. At this point it was around 1 AM and I got on the freeway and in about 60 seconds I watched my tire pressure go from 39 down to 9. I barely made it off of the freeway in downtown Seattle where I was able to park on the side of the street. I sat there for 12 hours. I called roadside assistance 20 times and and could not get any help with a tow to my home with the vehicle. They were trying to charge me $350 even though their policies online state that if an"authorized dealership is closed that they will make an exception"I was promised that tow trucks were being sent out and then they would cancel. This literally went on for 12 hours. At 5 AM my car ran out of fuel which meant that I could not turn at the engine on which meant that I no longer had any heed and it was 35ﾟ outside. At around 9:30 Am I called the Kia dealership in Kirkland to let them know about the situation because I would be needing another loaner as soon as possible. Greg refused to help me until I was able to get his car back to the dealership. Miraculously my Kia forte was also ready. I explained to Greg the situation and that I had been sitting in my vehicle for 12 hours with no heat and had somebody coming to pick me up to take me to the dealership. He still refused to give me my vehicle until his was returned although I explained to him that 10 different tows had been sent out and never arrived. No compassion or empathy on Kia's part as usual For the situation they had just stuck me in for the last 12 hours. As I was on my way to the kia dealership I was informed that my battery was dead in my forte. When I arrived at the kia dealership I was also asked to pay for the tire on the cadenza that was flat, that I might be liable for the car running out of fuel even though I had called Kia roadside assistance and that 4 separate fuel Orders had been sent to be delivered to me and canceled.

These situations that I have been put into from Kia over and over and over again are completely unacceptable. Kia has shown me over and over and over again that my safety and my well being and my property is completely insignificant and unimportant.

After knowing exactly what I had just experienced over the last 12 hours Greg had the audacity to then tell me that he was willing to jump my battery and that I"would need to drive straight home without stopping anywhere because it might not start again". So after being stranded for 12 hours in the middle of downtown Seattle by myself he was more than happy to just send me on my way knowing that I probably wouldn't even make it home safely.

I opened up yet another case with Kia Corporate to have the vehicle repurchased. The case manager assigned kept sending me emails denying my request but the information she kept providing me with that she was basing her decision off of was completely incorrect. I was finally able to speak to her on the phone last week and realized that the information she was being provided from the dealership and from Corporate was false. She didn't know about the amount of engines that had been placed in my car, she didn't know that my car was apart of the recall, nothing. Kia had provided her with an entirely different story.

She told me I could send all of the documents I had to an automated email address. I sent over 70 documents. It has been almost 2 weeks and I have reached out to her daily to know avail. After spending 4 hours on hold today with Kia trying to get her supervisors number, she called. She was denying my request again and before she could provide me with an explanation, the call dropped and she hasn't tried once to call back or answered a single phone call from me. My extended warranty company sent me the independent report from their adjuster from 1/31/22. Greg told the adjuster several times that engine number 2 and 3, were covered by kia because they qualified under SC200 (fire Engine recalll)

I purchase a 2017 kia sportage in December 2017 at FRIENDLY KIA PORT RICHEY. FL

A month and 1/2 ago my wife notice the passender front door BLACK BUTTON WAS MISSING.I know you have had issues with that

I to a local KIA dealer near me,they said the whole door handle has tp be replace and because my 5yr warrenty expired in December 22, 2016 when i p[urchase it and i would have to pay $603 dollors for the whole replacement .

Well i called kia in california 1 month ago the girl i talk to said she would put the claim in .I called back the following week, it was lookedat yet? then i called back the following weekl,the same thing.The reason in typing this is because im too upset and i would not be to nice on the phone there is a code # they gave me but i do not know where i put is with my name and address you will be able to find it Joseph Romagnano 1791 Huckleberry st [protected]

iM A Loyal Kia customer kia Sephia,Roundo,2012 kIa Rio.2012 kia soul EX, 2013 kia Sportage lx 2017 kia spotage EX 2021 KIA FORTE SPORT

My car was towed in on Wednesday April 6th and because I had to catch a flight; the person I spoke to told me to write my name, phone number and put it on the dashboard, and I left my key in the driver's visor. I first spoke to Arturo the following day and talked about the issues with the car and the recalls that needed to get done. I then get a notification Saturday (April 9th) that the technicians could not find my keys, so I explained where to find them.

Then on April 13th, 1 week later, I get a call about an estimation. I declined the estimation and asked about the recall services. Arturo did not know if anyone has found the keys yet, nor did he know the statues of the recalls, but assured me that he was going to call me the following day. I did not hear back from him until Thursday the 14th after texting him that the keys were found.

I hear from Arturo next on Saturday the 16th asking me when I was going to pick up my car. I was confused and reminded him that I was still waiting to hear back from him about the recalls. In which he told me something like 2 of them were done and he thinks they are still working on 1 of them and he'll call me once it gets done. Comes Tuesday the 19th I get another call asking me about when am I picking up my car, and again I told him that I was waiting to hear back from him about the recalls. I hear nothing until Friday the 22nd where I am told by Arturo that the car is at some storage unit AND eventually finding out that none of the recalls were fixed. I drive to your dealership on Monday because I wanted to see all the paperwork that took place. Paid $189.95, because he discounted $20 for having my car 2 AND A HALF WEEKS, and NO REAPIRS were made, in order get my car.

I have no idea when my car was transferred to that storage place or for how long, but judging from how dirty and splats of (I do not know what), that I car had to be sitting at that storage unit for a while. And I must wait to pick up my car because you all have to transfer it back to the garage. Saturday comes and I think it gets transferred but you all were about to close and Sunday you were closed, so I had to wait until Monday the 25th.

AND on top off all that. When I go to pick up my car the window on the passenger side is all the way down, and the driver side is halfway down. I get in my car and it is dirty and dusty... DUSTY! THEN I am told that they do not have the key to my car, so I explain that the there has to be keys somewhere because the windows were down and I was told that reason the technician could not do any of the recalls was because the car was too shaky, and since the clutch did not work properly; they could not drive it back and forward to have the system do a run through.

The keys were eventually located, so I go to turn on the car. Just to find out that the battery is DEAD, AND that battery is just year old. (COULD YOU IMAGINE MY FRUSTATION AT THIS POINT?!) Some gentleman does jump start the car for me. I am now waiting for the tow truck and am immensely frustrated. I start to push the car by myself because it is wedged in. Eventually another older gentleman comes by and offers to help push the car with a machine.

I was finally about to talk to Manuel Salinas (the manager) on April 26th after leaving a voice mail and email. I was then told that he would give me a call back the next day. I have them left another voicemail and email before I went on a business trip and still have not heard back from him. Since then I had to replace my battery because it would not take a charge. I do not know who else to speak to about this on going issue.

This took place at the Kia in downtown Los Angeles.

Case [protected] on 2016 KIA Sportage 2016 purchased 11/2015. Blue tooth/GPS unit became defective in first year. Reported problem 08/10/2016 (odometer 9078) and 01/31/2018 (odometer 23764); dealership claimed they found nothing wrong, blamed my phone. As of 2022 (odometer 64790) the blue tooth/GPS unit now shows the date 2000. Technicians could not fix the problem and advised having the unit replaced. A service rep advised me to call the corporate headquarters and file a claim to get the unit replaced under warranty since the problem started when the car was still under the bumper-to-bumper warranty. Since I called to submit the claim in March 2022, the representative, Steve, has NEVER followed up. I called at least four times and emailed at least 3 times. Other representatives said they would pass messages to Steve. Elisa on 04/15/2022 said she would send a "good will request" for $616.80 ($595.00 for the part and $41.80 for labor) to have the unit replaced. She said it would take 48 hours for a response and another 48 hours if needed. No reply was received. 04/25/2022 I called again. Pam finally answered and said that Steve had denied the claim but gave no reason. She would put in a request for Steve to follow up the next day. As of today 05/07/2022 I have had not response.

When I came in to the dealership the the guy ask about how can I help you. and then billd me 400 for stuff that I don't need and I was not happy of course! And then I was trying figure it out why I was overcharge he was like why you think I was overcharge I was like you changed me 100 dollars or more for just filters.( I'm not saying that's they might not need it but noone give the permission to chenge them) but they wore done anyway. So after I was frustrated I just wanted to get out of here because I have to work and it took them 5 hurs to get it done

So after I was asked again after he explained that it's not me it's software I was like I don't care what software it's you overcharge me.

After that he sad I'm not talking to you like what you mean you not talking to me so I walked away to the waiting room and he was so ganeros to bring me all the filters that he changed I was ok thank you so much for being an ashole sir. so but the worker name was Jeremy P.. all I want it is to check my car for recoil and they bill me $400

Nice job kia dealership definitely will not anymore cars form here for sure.

Took my vehicle in last year to get a recoil replaced they replaced that and I asked about getting the drivers assistance system fixed and they said there was a recall issue and when they got that part in it should fix the problem the part never came in and now they tell me there is no recall on my vehicle.. So now I'm paying for a vehicle where the driver assistant safety features doesn't work.. The vehicle has never been in any accidents at all the driver assistance safety feature just quit working..And the Kia dealer gave no options to get it fixed..

My name is carolyn thornton. I purchased a 2020 kia soul, june 2021, ordered through carmax of mississippi because I could not get approved at wilson kia. Since my purchased I have been in the service department almost every month for an oil leak no one claim they can repair. The oil pan is literally glued to the car with very few bolts, plus the protective shield underneath the car is tied up with strip tiers instead of bolts, which all this was told to me when they did my recall of the pistons, twice. I have also had all four brakes redone and paid out of pocket $417 and was told I had lifetie warranty on them and four tires order through kia and charged $710 which is taken from my account every week and the tires are spliting down the middle, which I was told had lifetime warranty on them. For some strange reason kia cannot find anything done to my car. All I have asked for my car to be repaired before it be one of these kia that has caught on fire without any cause.

I have Kia Seltos car no MH 47AY 9884, which had met with a accident and teh car was handed into to Shreenath Kia - Mumbai. The car has still not been delivered and we have provided multiple dates for delivery, all of which have been missed. Worse till and rather shocking is that having checked the car, they allegedly learnt at a later date that there was additional damage. The car from the body work shop has yet to be handed into the service center for the second service of 5000KM or 6months.

Now it worries me to greater extent, that I have to purchased the car, and with this level of commitment from the agency / service center, we will never know the factual condition of the car, can almost be certain never to get delivery on time. If we choose to service the car outside, you will wash your hands of any warranties.

Now for the second service - we are not even sure if that will be done or merely just water sprayed and handed back.

Totally disappointed.

28April2022

I own a 2014 Kia Soul who's paint has been "peeling" off for the past year. Originally I had bird dropping on the hood of the car that when washed off after being on the car no longer than one, or two days left several marks on the car. I didn't realize how thin of a paint job was on this vehicle until several years later the paint just started peeling off the car. I take care of my vehicles, and have never owned a vehicle that experienced the paint peeling off. This vehicle has less than 50,000 miles. I was hoping to trade this vehicle in for a newer Kia, but in this condition I sure I will not get much.

We purchased the car almost 1 year ago , after almost 5 months we started having problems with the door beading, not sealed properly. We took it to the dealer then and waited 3 days in the service but nothing was done, they claimed no parts.

Last week and after waiting for 4 months the parts arrived. We took the car back and again 2 days later nothing is done, we visited Kia service 2 times and evert visit they tell us [censored] story. today is the 3rd day and no sign of this car if it will be repaired. We are paying rental car.

The job will not take more than 2 hours but Kia failing system and management will not do the right job. we urge you to give us your attention and email address of Bahwan

Thanks

Tony

Last week I was driving 70 on hwy41 when I heard a loud rattle followed by the blinking of my oil light & then as fast as that happened and bang…smoke came from behind my vehicle & I had no power.

Thankfully I was able to get to the side of the road but my Kia Soul (basically new) that I purchased from at Bergstorm in Oshkosh WI was dead.

I tried calling Kia this morning & they mentioned a recall notice on a software update (that I didn’t get) would of extended my

Mileage warranty to 150k.

I explained I wasn’t aware and asked how I can be penalized for not knowing. She explained it still wouldn’t of helped because I’m over 150k.

Mind you I’m still within that range maybe about 160k. She also shared…some vehicles were extended to lifetime warranties.

One of my main reasons for buying KIA was the 10

Year warranty and what I thought was a company that stood by their products.

I’ve researched Kia’s for the same problem I’m having and while there isn’t a current recall for my car (which just means they aren’t acknowledging it) I’m still dealing with similar issues that 1000’s are.

I literally have $90 owed left on this vehicle & no other vehicle to get me to and from.

Isn’t there anything that can be done to fix my engine and stand by their product so I don’t have to suffer?

Let me know who I need to cry to? I don’t want to take this to the news because I feel like that’s the only way to get attention, why can’t the understanding and patient customer get rewarded?

Thank you!

I was told by Kia Customer Service (in January) that the A9051ADUS7 was not discontinued and to go to my nearest Kia dealership to order, I did and was told it would take 6 to 8 weeks, well Kia cancelled my order 2 weeks in and gave no reason to the dealership, I was not contacted about this until I called the dealership to inquire about my order. Is there are replacement for this DVD remote? What other options are there? On other Kia websites for parts this remote shows discontinued.

My Rio was only 8 years old when the paint started chipping away like hard boiled egg. I patched it up myself using the original Kia paint, and less than a year later, it started chipping away again.

How can it be that a young car in perfect condition has such poor paint quality. I am beyond disappointed with Kia.

Now I'm driving around with a car that looks like it's suffering from Vitiligo, wondering if it's worth patching up, since I'll probably have to do it again next year.

Hey, Kia, can you invest in better paint?

Sincerely,

L

My problem is paint delamination. From the images I upload you can see 2 years ago (4/23/2020)there were a couple of small areas of paint chipping where the windshield meets the roof of the car. These areas had no previous damage to them. There are/were a couple areas where there were minor dents (not pictured) which over the years began to chip as well. However just in the last few months (mainly over the winter [protected]) those small areas and new areas of peeling have started and grown at an enormously fast rate. I'm afraid to bring my car to a car wash now as it may chip more paint away. When doing research about this this problem I found a forum called Kia-forums.com as well as a facebook group all about the snow white pearl peeling and chipping delimitation problem. While not a safety risk, this is a risk of rust becoming a problem and something I'm very concerned about. I plan to keep this car for a long while but it looks horrible and I dont want the peeling to get worse. I cannot afford a new paint job. If I decided to sell it or trade it in my car is now going to sell for less. As an 8 year old car I understand wear and tear is natural but this is not a natural occurrence and I hope Kia will find a way to recall these cars and fix the paint delamination problem.

I recently leased a kia from South shore kia in Copiague NY. It was at closing time. The next morning I saw a dent in the exhaust and a bubble in the paint. I called and emailed right away. I brought my car in for the service department to take pictures. Then I received an email that Mike V the general manager is saying the car was fully inspected and is blaming me for the issue. I am beyond frustrated. I just took my new car home and saw the issue in the daytime that next day. I didn't know I had to have the car put on a lift for me to inspect it before I took it home. I loved my experience until this issue.

I would like this issue resolved as soon as possible.

On April 12, 2022 I took my KIA Sorento to the dealer for servicing. At the time, the engine light had come on. They told me that there was a misfire on cylinder 4 so they charged me to replace the spark plug and coil for that problem. On April 13, 2022 the car began to decelerate and then accelerate. I had to use alternate transportation the remainder of the week as I had obligations. I took the car in again on April 18, 2022 . The result of that visit is that I needed a new engine. I have had all of my services done at this dealership and any potential problem with the engine should have been diagnosed before a new engine was required. The car is a 2016 and my expectation is that a vehicle that received regular servicing should not need an engine replacement after 6 years. I am very disappointed in the performance of this vehicle and the fact it lasted only until it was paid off. I am requesting that KIA provide me with a considerable discount toward the purchase of another vehicle. Thank you.

I bought a 2023 Kia Sportage. Pre-sale waited a week for delivery.

Made an appointment to come in and pick up the Sportage. Was told come in after 12pm. Picked up April 15, 2022.

We walked in the showroom the place was a “ghost town” a girl tried to help.

But there were no Salesman around. Apparently they were in a “meeting”.

So 1st. problem. They knew we were coming. Was that meeting more important than a customer that was paying CASH for their car?

Maybe it wasn’t a big deal to them but to me it was!

We signed papers, paid the bill. Still no salesman. Angel who helped make the deal… never saw. Had a Junior help us. Justin was very nice,

Felt we bought the car… we are done with you!

2nd. problem.

During negotiations I asked for floor mats and the cargo mat. Ok.

Before I picked up car was told we will order when you Pay for the car. Ok.

4-19-22

I call today, Where is my cargo mat.? Oh I got the cargo cover you asked for..

I DID NOT ask for cover. I thought it was standard equipment.

Angel insists I asked for cover…

SO now I have to order a mat… No freebies?

Maybe $38,033.65 is not much $ to you but it is to Me.

In conclusion..

Very poor customer service. For Kia Pomona..

Will NOT recommend that dealership.

Very disappointing…

My first new car ever!

Regards,

Candice Johnston

Unhappy customer.

[protected]@gmail.com

After having numerous mechanical issues with my 2021 Kia Forte, I started the process to request a buy back of my vehicle, pursuant to RCW 19.118.041. I sent my letter via USPS on March 17, 2022. I then received an email from Stephanie S. from Kia America, On April 5, 2022, stating that she was the one my case had been forwarded to. The email requested that I send in several documents either via a direct reply to her email or via their online Kia Consumer Assistance Center, for which a link was supplied. The letter also told me that once all of this information was received, I would be contacted directly to “discuss my request.”

I sent all of the requested documents back via direct reply to her email and in return I received that said one of their representatives would get back to me shortly. I then received an auto email from Siebel, a representative, which was an out of office reply stating they would be back in the office on 2/15/22 and would reply to me when they are back.

I then attempted to submit my paperwork online via the Kia Consumer Assistance Center and was told that the information that I provided (which I got from the letter they sent me) did not match their records and I could not submit online.

I then to tried to call several times and was hung up on once and waiting on hold more that 20 mins three other times with no success reaching anyone.

I have not been able to reach anyone and it seems my complaint is not being handled. In the meantime, I am paying for a car that does not run properly.