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Reviews and Complaints

i work for conns as a electronic tech my boss told me i couldn't not tell the truth for some customers and it was getting out of hand and the store manager had a very bad attitude toward helping any customer when their TV broken down and no nobody at the store would take care of any customers cause they where on commission and to a make extra buck on offering a extended warranty to any customer they could convinced if they needed that service. I as a technician was instructed by my customer service manager not talk to anybody at the store and not to help any elderly and anybody else that still had a not expired warranty TV. When the TV just broken days on arrival. When customer read policy on front of me and I explain to me about of warranty that i could replace their TV’s and I explain that was not my job they need to talk to any managers about the warranty and I was instructed by my manager to repaired their TV. Customer responsibilities was to talk any manager of any stores from conns because it was not up to me to decide if i could replace their TV’s that was still under warranty. It was the service manager job to decide.
I felt sad that I that couldn't answer their questions when the TV’s broke down before the warranty expire. My boss told me i had to order parts even if the TV broke down and was still under warranty and knew i could be replace it for a new one. It’s was a constant battling to help them, but my conscience was not helping that the customer was paying my bills and putting food on my table too. But i had to make a choice a do the right thing, let me get myself fired and apply for unemployment because if I quit I won’t get any help. One thing i learn they are mean and slow on not being responsible on taking care of their customers and they already knew I was using used parts by a another tech that where defective and not working and sending the parts never on time to fix their TV’s and they blame the tech for the parts never getting in time to take care of the customer. They are wrong!

For all you who deal with Conns please before you give you debit number or Acct. number listen. I had made a payment arrangment with Conn's to debit my Acct. on 3/29/09. However, they debited my Acct. on 3/27/09! This put my bank Acct. in the overdrawn status. I then contact them and was apologized to and was asked if I wanted to cancel this payment and they would send me the check. However, I said to the gentleman that it was okay that Conn's could just refund my 2 overdraft fees. The gentleman was very kind and said not a problem. I needed to fax over a copy of my statment showing these fees and they would mail out a check. To make a VERY long story short it is now the middle of July and I STILL have not received a check. I have been told stories from over 10 different employees (to include managers) that they never received the fax (after 4 employees including a manager stated they did). Then to help them I offered to just put that amount on my husband's account to save them time and paper work for the check and was told no that the check was on the way. I should recieve it by July 13th or 14th. It's now the 15th and NO check. It gets better...I then call Customer Service and ask what the status on the check is and get told that the check request was just processed and they could not tell me if I would receive it by the end of this week. Then I asked to speak to a manger. WELL...it got even better Yolanda (which provided me with her ID #) told me that the check was requested to be mailed. However, the accounting department had to approve this and this process from start to finish usually takes 30 days! Then she proceeded to explain to me how this process works...up to 4 managers having to approve this payout, and then it be forwarded to accounting. I then asked her for the CEO's e-mail address or someone in that area because they need to know how things are being handled. I was then denied that and she then became very short with me and stated to log onto Conns.com. I have informed her that I had already done this and it gives no info of e-mail address or corportate number. She then stated I would have to e-mail customerservice@conns.com to get a response. This web link brought me to this. Oh, I forgot to say that she did transfer me to a department that only handles service delivery complaints. WOW! Great manager!

So needless to say I have WARNED everyone to not make payment arrangements with conns for them to debit your account for future billing unless you want to go through what I am STILL going through. ONE more thing the Manager's need to work on their customer service skills!

For all who have read thanks for reading and this has helped relieve some stress!

Dear Conn’s customer,
We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:
[protected] or via the web at http://support.conns.com
Thank you
Conn’s customer support

Did you mail or call in your payment? I HIGHLY recommend coming into a store to make payment, as I hear a lot of this from people that do it otherwise. The problem is that when you call or mail it in and there's a problem, Conn's doesn't call you to let you know, and you become late. It's not your fault, I know but i recommend coming in.

I have had SEVERAL bad experiences with Conn's and they're Policies.
After purchasing a Laptop from them they messed up my account by opening a second separate account.Which caused the account to go into collections after I thought i was making my payments on time.
Took Conn's 2 months to fix the problem.
Then weeks after that happened the Laptop I purchased messed up.
It took the service center 1 month to fix it and return it to me.
Now i'm having issues with a LG Tv i purchased from there. And i'm getting the run around from them once more.
When I tell you I will NEVER buy anything from Conn's again.. I mean it.
The So called customer service SUCKS.. And the Repair Center Sucks..
NEVER AGAIN will i shop at these stores.

it is not right. this company goes to greater extent in order to collect on past due accts.

Now they use GPS technology to find customers' addresses. Is it legal. Can they track the location of the customer without the customer approval. I thought that only 911 had the right to do it without consent because of the emergencies. But Conns? I think they are abusing.

Dear Customers,
If you experienced any issues with our company, we would like to apologize and resolve your issues.
Please contact us at: [protected] or at http://support.conns.com
Thank you
Conn’s Support

They have done the same thing to us. My husband bought me a new set of front load LG washer and dryer for Mother's Day 2010 and Conn's delivered and set the units up. And we didn't know at the time they didn't use new hoses that was supplied. The was leaked between the walls and in my spare room behind the washer & dryer where I had a select number bed that worked as a wick and was soaking up the water. The in April of 2012 I went to Vegas for work and was gone 10 days and upon my return at 1:00 AM in the morning my house was full of water. I made contact with the store I bought unit from and they asked me what we did to it. The next morning we bought new fittings and replace everything. But the damage to our home was done I contacted Conn's again to tell them this time I was told to call the help desk and I did and they made a appointment to have my house damage looked at that time Jessica from Zurich told me I also needed to contact my insurance company so I also called Foremost and also started a claim also. And in the end The claim adjuster told me it was my fault because this wasn't done on a timely manner. And Foremost my insurance company said its Conn's place to repair the hole in my floor in the laundry room my flooring in and carpet need to be replaced. Conn's has sent out A&E appliance 6 time to make repairers on the washer and it is still leaking and yesterday I was told someone from Conn's would contact me to see if unit needs to be replaced. I have made every payment on this account until April 3rd due to the fact the employee told me my balance was $115 to pay off account 1 month early due to me always paying over the amount. The he told me I needed to understand that when I pay off this account the warranty would end and I told him then I wouldn't make my final payment of $115 until my washer was fixed. Conn's calls me from 8 to 10 times a day. Now they have a 3rd party calling me trying to verify who I was I told him and then I asked who he was doing this for he said just to hold and he would connect me.. And guess who it was Conn's now asking me to surrender my washer & dryer and it will be put on my credit. Really after I have made every payment on time and paid $4, 900 and I'm not sure what I need to do at this point I need help...

There will never be any customer satisfaction as long as Conn's is never made responsible for their actions, such as the Better Business Bureau, which is non existant as far as the misreportings by the bureau; and the only Small Claims Court that is decent is in Texas, try Houston courts, not Beaumont, not Lake Charles. Conn's has too much pull. The current owners are operating on the old Conn's reputation. The current operators are really corrupt.

Dear Conn’s customer,

We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you.

Please contact us at:
[protected] or via the web at http://support.conns.com

Thank you
Conn’s customer support

Your grammar is pretty terrible, but i THINK I understand you. All you have to do is tell the salesman you don't want to add-on. It will open up a separate account and your items will be separate.

I bought a side by side refrig. 2001 always kept a serv. Policy now i called conn's to come help. That the only refig that i have. Conn's serv. Dept. They didn't care kept bouncing me around. Yes the tech came sd need a defroster. But i explained that's the only refrig that i have. Cannot be without one. Sd it would take 3 to 5 bus. Days. I explained i need it for the family and medicine. No dice, next. Spoke to craig hokmes onced sd will follow on that. Okay today is Monday no one called or cared. I been dealing with conn's for over 15yrs. Never has it been this bad. So i said i need to make a complaint let me talk to someone in corp. Office. All what happened is that i was bounced around from one place to another,... No one cares but they will harrass you for a money on the service policies... Unreal...

My lawn tractor developed problems at the end of July.It took Conn's service center two weeks to send a serviceman out to check out the tractor. Problem the transmission is out, on a Pouland tractor with less than fifty hours on it.The service center can't get the part after two months. No manager or supervisor will return my calls of inquiries . Ms. C. Lechugea has not returned any of my calls, up to fifteen. Managers Ruby and Jarrell have not returned my calls as well. I''ve called corporate Conn's with No results. My tractor is still sitting, waiting to be repaired after Ten weeks. Can anyone get my tractor repaired?

I noticed on april 30th my (Year and a half) refrigerator was not cooling and making a funny noise. I played with the temp and over the weekend thinking that was the problem. By the 2nd it had stopped cooling all together. I called conn's on the monday 4th. They sent a tech on the 5th (I left work early to be home). Tech determined i had a bad compressor which would take 3-5 business day to come in. I called on the 11th to check the status. They told me the part would be in on the12th. I called on 13th. They said part would be in on 14th. I called on 15th and they said part was sent to the wrong location and would be in on the 18th. Tech calls on 19th (I left work early) tech arrives at my house and apologizes because his gauges were broken. He then said he could return on the 20th but if i could not be home he couldn't come back until the 22nd. Tech returned on the 20th (My husband left work early) he replaced the compressor. He said if the fridge didn't make ice within 4 hours then we would need a new condenser. My husband called the tech the next morning to let him know the fridge was still not cooling.
Tech said he would overnight the part and return on the 22nd. I called for an entire week and everyday was promised the next day. Tech calls this morning the 29th (A week later) and says he could come with the part between 1pm and 4pm which meant i had to leave work again. After messing around with the refrigerator he informs us that it can't be fixed and we have to go to the local store and get a replacement and possibly pay delivery charges. I have yet to receive any kind of food reinbursments for the two rounds of food we lost. Tomorrow i am going to the store. After a month of not having a refrigerator and getting the run around i'm praying that this nightmare ends soon. I'm late on my payment trying to survive the extra expenses associated with this loss. Conn's calls me everyday up to 10 times a day and is even harrassing my refrences. It would be nice if they would show some type of consideration during this time. I would love to make the collection calls stop and pay my bill but it's either feed my family or pay conns. God only knows how long this will go on. I will never purchase from conn's again nor would i recommend them to my worst enemy which says alot.
.

I purchsed a tv 55' new from conns in feb. 2011 and it has already went out. They sent a repair man out who advised 5 days for a part and its now 2 weeks. The rep when i called advised it would have to be repaired 3 times in one year for the same thing before you get a knew tv. Thats some bs. I will never buy from conns again. They are some true conns if you no what i mean.

Conn's appl. Service dept needs to get a boot job. Help the customer espeically now with the ecomony being the way it is... The way i feel is that if they serv dept cannot help the customer who has the serv. Policy you should be fired.. Along with mr holmes. Maybe it will make you more consider it.

804. Acquisition of location information
Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall—
(1) identify himself, state that he is confirming or correcting location information concerning the consumer, and, only if expressly requested, identify his employer;
(2) not state that such consumer owes any debt;
(3) not communicate with any such person more than once unless requested to do so by such person or unless the debt collector reasonably believes that the earlier response of such person is erroneous or incomplete and that such person now has correct or complete location information;
(4) not communicate by post card;
(5) not use any language or symbol on any envelope or in the contents of any communication effected by the mails or telegram that indicates that the debt collector is in the debt collection business or that the communication relates to the collection of a debt; and
(6) after the debt collector knows the consumer is represented by an attorney with regard to the subject debt and has knowledge of, or can readily ascertain, such attorney’s name and address, not communicate with any person other than that attorney, unless the attorney fails to respond within a reasonable period of time to the communication from the debt collector.
805. Communication in connection with debt collection
(a) COMMUNICATION WITH THE CONSUMER GENERALLY. Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt—
(1) at any unusual time or place or a time or place known or which should be known to be inconvenient to the
consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that the convenient time for communicating with a consumer is after 8 o’clock antimeridian and before 9 o’clock postmeridian, local time at the consumer’s location;
(2) if the debt collector knows the consumer is represented by an attorney with respect to such debt and has knowledge of, or can readily ascertain, such attorney’s name and address, unless the attorney fails to respond within a reasonable period of time to a communication from the debt collector or unless the attorney consents to direct communication with the consumer; or
(3) at the consumer’s place of employment if the debt collector knows or has reason to know that the consumer’s employer prohibits the consumer from receiving such communication.
(b) COMMUNICATION WITH THIRD PARTIES. Except as provided in section 804, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a postjudgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than a consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.
(c) CEASING COMMUNICATION. If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except—
(1) to advise the consumer that the debt collector’s further efforts are being terminated;
(2) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor; or (3) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.
If such notice from the consumer is made by mail, notification shall be complete upon receipt.
(d) For the purpose of this section, the term “consumer” includes the consumer’s spouse, parent (if the consumer is a minor), guardian, executor, or administrator.
§ 806. Harassment or abuse
A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section:
(1) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person.
(2) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader.
(3) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 603(f) or 604(3)1 of this Act.
(4) The advertisement for sale of any debt to coerce payment of the debt.
(5) Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number.
(6) Except as provided in section 804, the placement of telephone calls without meaningful disclosure of the caller’s identity.

Legally, they could not communicate with you regarding her credit. They couldn't even legally ask you for payment, without violating the Fair Debt Collection Act.

Hello My name is Quincy I was approved for $7, 500 yes money credit three days ago. I went to Conn's to make a small purchase for (1) Friedrich 13, 500 BTU Portable Heat/Cool Room Air Conditioner (PH14B) at the Conn's in Baton Rouge, Louisiana. I was only doing it to build credit with your company and maybe in the near future I would purchase a new sofa set. The only PH14B portable air conditioner left in the store was an open bx that was pre installed and returned for what ever reasons. I was going to purchase this item but since it's been used I ask the manager what kind of discount can he give me for this item and he said none. He wanted to charge me the full price for this item that was used. I feel that it's a ripoff, he could have worked with me on the price for a used item or given me something off the price that was used in someone's home. So now I have second thoughts about dealing with Conn's because of this. So is it right to be charge full price $579.99 plus tax and finance charge for an item with out the box and been pre installed at someones home?

Did you pay the account off in 18 months? If you did you wouldn't be charged any interest. They probably set it for a payment you were comfortable with like 36 months and then its up to you to pay it off in 18 to not be charged interest.

September 2, 2010 is worst day of my life with CONN'S from the sale person to the store manager no experience, no knowledge what so ever. I will never suggest anyone come to CONN'S I was regret to spend $7, 900 @ CONN'S it should be BEST BUY or Sears instead @ CONN"S. EVERYBODY PLEASE PLEASE DO NOT SHOP AT CONN'S.

DON'T THINK YOU CAN SAVED MONEY AT CONN'S BUT TURN AROUND THEY WILL GIVE YOU WORST EXPERIENCE!

DON'T WANT TO PUT THEM DOWN LIKE THAT, BUT IT HAPPEN TO ME.

Dear Conn’s customer,

We would like to apologize for the problem you have had with our company and would like to resolve your complaint for you. Please contact us at:

[protected] or via the web at http://support.conns.com

Thank you

Conn’s customer support

I have been waiting since Sept.11, 2020, for we have submitted the Repair Service Agreement (RSA)
Claim for Food Loss form in September no-one I mean No one has contacted me or my wife regarding the refund for the lost food. We were told that it should only take about 30days for the processing of the claim. We lost a lot of items but was also told that there was a limit on the amount for the claim. This is the worst experience and a lack of professionalism and customer care. I find it very unprofessional that each month I am billed for the appliances without a delay but there is a total disregard for our family's need to be reimbursed for the food that was lost due to this company's error in scheduling and poor communication.

I give them 0 stars. And add insult to injury the customer services is the worst. They put you on hold and transfer then hang up on you while they are the ones putting you on hold. And when they do connect you they lie and say that everything is processed but you don't ever get a response. I wish I would take the advice of the representative and just canceled to order altogether. It was the best advice that someone could have given.