Costco’s earns a 1.3-star rating from 1971 reviews, showing that the majority of shoppers are dissatisfied with purchases and overall shopping experience.
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customer service
I have never experienced such incredible rudeness of customer service at a Costco and I am from Stockton CA then I have in Avondale Arizona. The 2 ladies at the register would not let my sister use my membership to pay for her items- which is weird since the money is going to Costco anyway- her manners were poor. Secondly, the other lady at the register wa...
Read full review of Costcomeat and deli department
I would like to express my disappointment at the discontinuation of the following items: 1)The pork ribs with glaze from the hot foods section 2) the Kirkland Honey glazed turkey from the Deli section Both of these were outstanding items in taste and quality but are now not available. Please bring these back if at all possible. Thank you
pharmacy
I'am writing this letter to inform your office of my recent experience with Costco pharmacy.I'd been filling my prescriptions at Costco pharmacy for many years.i run out of my diabetic pills even though I gave the prescriptions 2 weeks in advance and per pharmacy, they need to verify the orders from the doctor.I went back to their pharmacy 2-3x for those...
Read full review of Costcopizza order and pick up policcy
This morning I went to Costco to buy a pizza and do the grocery shopping. I went to order the pizza first. I got in line, order a pizza and paid. The employee said that pizza will be ready in 20 minutes. After I done my grocery shopping, I went to pick up my pizza. The employee said because I am late for 30 minutes so they rollover(?) the pizza. I don't...
Read full review of Costcokirkland cat food
Saturday, October 31st, my husband and I decided to try the Kirkland brand of cat food. We have a few older cats and a few kittens. All had no issues. They seemed to like the new cat food, but Sunday morning, the vomiting and diarrhea started. It has been non-stop. Today, one of our kittens died. She was fine before we started the new food. I have no idea if it's the food and am unsure how to find out. I am assuming its the food, because before they ate it, they were fine. They have all been affected by it. I need to know how to find out if it indeed the food. I have checked to see if there was a recall on it, but found nothing!
employee
When I entered Clackamas, Oregon Costco warehouse the carts were wet because of the rain. As I was lining up to enter, the lady employee on the front door was wiping the cart of the customer handle with a towel. She did wipe the customer cart in front of me and the customer behind me but skip me completely. Since the cart handle was wet and cold I asked if...
Read full review of Costco and 1 commentcustomer service
My father recently had surgery and had asked that I go to Costco to pick some things up for him while we were in Twin Falls. With his card in hand, the card registered to the same address as my driver's license, the cashier refused to check us out. She stated that he would need to come in to the store, so after explaining and giving him a call to provide...
Read full review of Costcoemployee bullying
I am writing this about a friend of mine because she won't do it. About 2 years ago a married female employee on the front desk (in charge of membership) at your Ft. Oglethorpe, GA store threatened her and told her she had better not ever come back in the store as long as she was there. She then immediately moved to the pharmacy where she works today. The reason for her threatening my friend is unbelievable. My friend lost her membership for the year, and refuses to ever trade with Costco again. If you will contact me I will tell you the story and give you her name. What kind of employees do you hire that would bully a customer and cause them to never trade with Costco again?
There is no content here. Customers can be banned from stores and there is no way based on this thin description to know what the issue was. There is no description of the alleged incident here. Your friend should write her own complaint, and provide details. But this is two years old now, and probably can't be pursued.
they will screw you!
On Monday, 10/12/15, a Costco employee named Richard struck my car with a shopping cart. I saw him do it, showed him the damage, and he refused to even apologize! To make matters worse, despite company policy, he wasn't wearing a name badge and he gave me a false name when I asked him. After speaking with the manager Renee, I discovered his real name and...
Read full review of Costcocashier: jennifer k.
I have been an executive member for a few years. I met an absolutely impolite cashier (according to the receipt, her name is jennifer k.) on the morning (09:19 am) of 09/19/2015 at the costco in san francisco, ca. after I swiped my credit card to pay for my items. she held onto my membership card. below are the dialogue between the cashier and i. cashier...
Read full review of Costcotires
I purchased 4 tires and got a road hazard warranty. I recently picked up a nail in one tire and it went flat. The tires have 33K miles and about 6/32 tread depth. I was told that they couldn't fix the flat. I took it to Sam's Club and they fixed it fine. I was also told that since I was 2 months beyond the 5 year limit on the road-hazard warranty, I was out of luck. Yes I had about 40% of my tread left, but too bad for you. So, I am considering going somewhere else for tires (SAMS CLUB!) and NOT renewing my Costco membership,
checkout cash
On Sept 13/2015 @ 4 pm I visited Costco store #532 in Boucherville Quebec with a friend and when we got to the cash register we asked for a sub total as my friend (also a member) had forgotten her card so we used mine... she gave me her cash for her portion and i wanted to put my portion on my credit card, I gave her money to the cashier and handed her my credit card for the balance, she refused the cash because she said that I, being the member, had to pay for the bill in full...really? what's the difference ? I was paying some cash and some on my credit card...why should i put extra on my credit card when i had some cash in my hands?
Very upset about this ! It's not normal that we cannot pay in cash!
The manager of the cashiers at that moment actually gave us attitude because he believed that my friend should have her own card (which she does, but had forgotten it) basically taking us for liars because we told him she had forgotten her card. This is unacceptable especially since it was being paid partly in cash.
tire shop srevice
I bought tires in Costco (14585 biscayne blvd, north Miami) about 6 month ago. When I came to pick up the car, my remote key didn't work. I was able to start the car manually and upon arrival to my house I opened the key and realized that the battery was put in the wrong way.
I thought they must have dropped it and battery fell out, so I didn't pay much attention to it.
The remote ever since wasn't working properly.
Today I went in to check my tire pressure and watched how one employee pulled in some customer's SUV for service. He came out of the car, walked away, turned around and standing about 7 feet away from the car he thew the set of keys on top of it.
They landed on the sunroof, slid off and fell on the floor on the other side. The other employee laughed at him, picked up the keys and threw them back at the first employee and he never cought them, keys fell on the floor again. So now I can tell you that problem with my key wasn't an accident, it was irresponsible employees having fun and playing basketball with customers property.
credit card blocked
I was shopping at the Marlboro, NJ store #1093 and the cashier told me that my Amex card was blocked. So they sent me to their tire center to find out why and after 15 minutes they found out my card was blocked from the tire center in Hazlet, NJ store #222 location. They told me I have to go back to Hazlet to resolve the problem. Then I head right over to...
Read full review of Costcovery rude behaviour of service managers
We went to Costco today and used my wife's membership card. I haven't added myself yet.i was with kids and paying using my American express. Wife had to go to doctors appointment and I was with 22 months and 5 years. Yes, I know I had to use her card while she stepped away. My problem was the way they replied. I am now even questioning my wife's membership and thinking about cancelling.
south salem or
The last few times I have been into the store and needed to have something written on a cake there is never a decorator on schedule. I should rephrase that, from the words of the co-employee. "They were scheduled to work but they write their own schedule. They come in & leave when they want and it is not fair for the rest of us. It doesn't set a good example for the other employees" So I am officially complaining for the employee who feels that they couldn't or did and nothing is ever done about it.
customer service
After being a loyal customer of costco for so many years my recent visit was a terrible one.
I crossed the border and drove for more then an hour from buffalo to st catherine only to find out the information provided to me on the phone by the warehouse was wrong.
Before i started my drive i called in the warehouse and inquired about the product 814814 if they had in stock and how much is the cost. I was told they had 248 in stock and cost is $49.99.
I was happy as i needed 20 of them and before i tried calling in rochester location only to find out they had none.
Since st catherine had in stock and the price was still the same when i bought it first time around i drove for an hour not including the wait time at the border to find out that the sale has ended and now it is 69.99.
How can they make such a blunder in telling the price. Dont the people working on the front desk be trained enough to know the price of the product. After having a long discussion with the supervisor judy and then the manager we had to come empty handed as they did not believed what i was saying. I even told them the exact number that you have 248 in stock which matched on the screen when she checked herself.
I was not happy at all as i could not buy that product and had to drive back without the product.
Please feel free to contact me at [protected]@yahoo.com or call me at [protected] if you have any other qyestions.
All this hapened on 3 august 2015 around 8 pm and i called around 6 pm to make sure about the price and quantity.
Thanks
Shiv khanna
cheated
I often purchase the Strawberry Sundae at Costco. It costs $1.74 and that includes tax. The last 2 times I purchased the Sundae I felt I was cheated. The worker ran the ice cream around the inside edges of the cup. The entire middle of the cup was hollow. The cup should have contained almost double the amount of ice cream that I received. Today I complained and I was told that this is how the worker was told to make the Sundae. How cheap is that? I am very disappointed by this. Sylvia Frantz
mean, improfessional cashier
Around noon today, I shopped around in Costco with my friends. When lining up for checking out, I forgot putting the divider between my purchased from my previous customer, the cashier, whose name tag was flipped over, told me what I should do with very rude attitude, almost like scolding. What's more, during the check out time--I only bought 5 items, she...
Read full review of Costco and 1 commentrude customer service cashier
I have been a customer of Costco for 8 years and I have not had such an experience ever. In the entire 8 years we have returned 7 products. We are always careful about what we buy so we don’t have to return things. My husband purchased 4% Cottage Cheese instead of 2% and we immediately went back to return it and the customer service lady that we interacted with was super rude and spoke like we had nothing better to do but to return products. Not only did she make us feel small about returning the item but she was so loud that everyone in that area could hear that we were returning Cottage Cheese. She is always rude even when we have gone for membership renewal. To me it seems like she is not tolerant to other diversity/culture. It would be good to get the employees some real customer service training. There is a way to express things and for the amount of products that go bad and gets thrown out, she sure acted like the entire Costco business was going user because we returned Cottage Cheese.
Right away...the woman is not ';tolerant'. I think Americans are SO tolerant we have allowed our country to be destroyed. What kind of top-notch customer service did you get in your own country before coming to mine?! Yep[...they will train the "offensive" employee until she breaks down & has no instinct for self-preservation; no mind of her own anymore...if she wants to keep her job. God bless America...
Costco Reviews 0
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About Costco
One of the key features of Costco is its membership program. Customers pay an annual fee to become members, which gives them access to the company's warehouses and online store. This membership model allows Costco to offer lower prices than traditional retailers, as it can buy products in bulk and pass the savings on to its members. In addition, Costco's membership program helps to create a sense of exclusivity and loyalty among its customers.
Costco is known for its wide range of products, which includes everything from food and household items to electronics and clothing. The company's focus on quality is evident in its selection of products, as it only carries items that meet its high standards. Costco also offers a range of services, such as travel booking and pharmacy services, which further add value to its membership program.
Another key aspect of Costco is its commitment to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, such as using renewable energy sources and reducing waste. Costco also works with suppliers to ensure that products are sourced ethically and sustainably.
Overall, Costco is a highly successful retailer that has built a loyal customer base through its membership program, commitment to quality, and focus on sustainability. With its wide range of products and services, competitive prices, and strong brand reputation, Costco is likely to remain a popular shopping destination for years to come.
Overview of Costco complaint handling
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Costco Contacts
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Costco phone numbers+1 (800) 774-2678+1 (800) 774-2678Click up if you have successfully reached Costco by calling +1 (800) 774-2678 phone number 10 10 users reported that they have successfully reached Costco by calling +1 (800) 774-2678 phone number Click down if you have unsuccessfully reached Costco by calling +1 (800) 774-2678 phone number 15 15 users reported that they have UNsuccessfully reached Costco by calling +1 (800) 774-2678 phone numberMembership & Warehouse+1 (800) 955-2292+1 (800) 955-2292Click up if you have successfully reached Costco by calling +1 (800) 955-2292 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (800) 955-2292 phone number Click down if you have unsuccessfully reached Costco by calling +1 (800) 955-2292 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (800) 955-2292 phone numberOnline Orders+1 (877) 849-2730+1 (877) 849-2730Click up if you have successfully reached Costco by calling +1 (877) 849-2730 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (877) 849-2730 phone number Click down if you have unsuccessfully reached Costco by calling +1 (877) 849-2730 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (877) 849-2730 phone numberTravel+1 (855) 258-3217+1 (855) 258-3217Click up if you have successfully reached Costco by calling +1 (855) 258-3217 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (855) 258-3217 phone number Click down if you have unsuccessfully reached Costco by calling +1 (855) 258-3217 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (855) 258-3217 phone numberCostcoTickets+1 (855) 620-7579+1 (855) 620-7579Click up if you have successfully reached Costco by calling +1 (855) 620-7579 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (855) 620-7579 phone number Click down if you have unsuccessfully reached Costco by calling +1 (855) 620-7579 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (855) 620-7579 phone numberPhoto Center+1 (800) 607-6861+1 (800) 607-6861Click up if you have successfully reached Costco by calling +1 (800) 607-6861 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (800) 607-6861 phone number Click down if you have unsuccessfully reached Costco by calling +1 (800) 607-6861 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (800) 607-6861 phone numberPharmacy+1 (866) 861-0450+1 (866) 861-0450Click up if you have successfully reached Costco by calling +1 (866) 861-0450 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (866) 861-0450 phone number Click down if you have unsuccessfully reached Costco by calling +1 (866) 861-0450 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (866) 861-0450 phone numberConcierge Services+1 (800) 788-9968+1 (800) 788-9968Click up if you have successfully reached Costco by calling +1 (800) 788-9968 phone number 0 0 users reported that they have successfully reached Costco by calling +1 (800) 788-9968 phone number Click down if you have unsuccessfully reached Costco by calling +1 (800) 788-9968 phone number 0 0 users reported that they have UNsuccessfully reached Costco by calling +1 (800) 788-9968 phone numberBusiness Center Orders
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Costco emailscustomerservice@contactcostco.com100%Confidence score: 100%Support
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Costco addressP. O. Box 34622, Seattle, Florida, 98124, United States
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