Costco
Reviews and Complaints

I made my reservations with Costco travel on Jan 4 2016 for Cruise on NCL from Los Angelese for 7 days. Costco Travel has promotion of free package that I can add to booking (ultimate beverage package) during booking at no cost worth $966). As per their booking department I declined to receive free stuff for $966 and they cant do anything about it. The booking usually doesn't show this on invoice as it is additional stuff. They confirmed that promotion was there at time of my booking . But on Jan 25 they are saying there is nothing they can do as at booking I may have not selected to get it (why would I do that ? and when I am telling them this is a mistake in system). They say there is nothing they can do about it and sorry about it. Also, there is no way to log a complain. This is my 3rd cruise using Costco and Now I finally decided I am never using their site again (even if I get Free us see as there is no gurantee they will actually honor their site promotion)

On 1/15/16, I took my 92 yr. old father into the Costco to get new hearing aids. The hearing aid technician that helped us was rather rude to both myself and especially my father. He assumed that because we are Asian that my father's hearing problem was not due to his current hearing aids but because of a language problem. Our family are Japanese-Americans, born and raised here in the USA. My father fount in WWII for this country. For this technician to assume that my father doesn't understand English because of the way he looks is a total insult. He also suggested that we NOT purchase the new molded hearing aids because he stated it wouldn't make a difference in my father's hearing case because of the misunderstanding of the language. This is the first time that we have ever had this kind of problem with Costco. We love Costco. All the people that work there are so up-beat and polite so that is why I was shocked when he insinuated that because of the way we look is the reason for my father's hearing problems. We will go back to get his new hearing aids but we will NOT be seeing this technician again. I hope he doesn't treat other customers the same way as we were treated.

On 01/05/2015 in fountain valley costco warehouse around noon time. I came with my mom to buy nongshim kimchi noodle and I saw the price that was on the top of the product is $6.78 so I got it right away. Then when I checked out my stuffs and I said to them that the noodle price is only $6.78. So they asked the other guys named joseph (tall with the glasses) to check again. We were waiting pretty long then nobody taking care of us then when I saw joseph pass over me, I called him to asked about the price checked. He said to me the price is $13.99. I was so surprised and asked him to go with me to check one more time. When we came there, I have no idea because they was changed the price tag that wasn't the one I saw before. I told him about that so he got me a really fun answer maybe the kids played around and change the price tag. Wow... Omg... The kids were so smart to change only the aisle and only that product that I picked? And another explain that he said the price tag said it's the cup noodle but the one I got is bowl. Wow... Did he mean I can't read english? I don't care what do they write anything on the tag but I just saw only the price and it located on the top of the product that's all. He just kept going to said a lot excuse so I asked him to stop talking to me and I want to return that product right away. Moreover, I asked his name and I think he got really scared i'm going to complain on him so he called to his manager (i don't remember his name but he is vietnamese) then finally he wasn't approved that was made by the mistake and kept telling his manager a lot excuse. But the manager just asked him one question that " was the price tag on top of the product?" and he said yes. Finally he could not say anything and said " okay so just give her that price $6.78" it sounds too mean. So I didn't buy that item and required him to take it off for me. I have really bad mood and was so angry not because of the money just because he thought I did it I guess. Joseph was really bad person I have ever seen in my life. Is it because i'm an asian?

My tv stopped working on December 3 and I tryed to find out what could be done because I had no tv till December 29 th during the holiday .The service was like pulling teeth no one could give me any answers on what was wrong with or how long this would take.I feel I should have had a replacement tv or refund. Tracy Riehl 23 Swastika Trail RR22 Cambridge N3 C2V4 [protected]. Costco #[protected] Kitchener Ontario

To whom it may concern: I got hung up on after waiting for 16 min to speak to a supervisor in regards to my previous call to the costco photoshop center. This previous call ended in the suposed assistant laughing, saying:" Oh my god, I can't believe that just worked!" and then she proceeded to speak in an Indian/Middle Eastern accent to someone else before she realized that she had not hung up on me. No joke! I want to know what exactly went on there and why do I get hung up on when I try to find out if my account is still safe. Thank you

Their application form clearly states that ID is not required unless one plans to write checks. Based on this, I went to their store to start a membership with cash in hand. I was turned away from the membership desk because I refused to show ID. Does this creep anyone else out?

Purchased a tree, wrapped. Got it home and unwrapped and it was so bad I had to return. Waited in line for 20 min. Got to the front and they said I had to bring the tree inside the building...so I did. Waited in line for another 20 min. The girl said that I could not exchange, only get cash back. To top it off they took the tree back to where I originally picked it up...wasted a lot of my time and the tree was very poor. never again with Coscto

I visited the optical section of Costco for a pair of new glasses. I picked out a frame and lined up behind a couple that was being served by an employee. The employee stops his conversation with the couple to speak to me. He asks me how I can be helped. I was surprised by that because he cut off his conversation with the couple to speak to me. In any case, I explained that I had picked out a frame and would like to make an order. The employee responds in an extremely condescending tone and as he spoke, he frowned at me. Employee: "Uh, sir, I don't know if you know but we follow a line system here, " I was confused by his comment and shocked at how rude he was. Even the couple who he was in the middle of serving was confused. The employee then continued with his condescending tone. Employee: "So I don't know what's going on here. I'm not sure which of you are in line first, " Obviously the couple was in line first. The employee was already in the middle of serving the couple when I lined up behind them. I responded saying the couple was in line first, and the couple also explained that they were in line already while I was browsing and I had lined up behind them. The employee then said to me: Employee: "Sir, I think this couple was here first so I will serve them. Please get in line where the sign indicates, " The employee said it in a way like he was explaining it to a child. Then, he turned back to the couple and put on a fake smile. At no point did I interfere or cut anyone off in line, nor did I argue that I was in line first. The couple was already in the middle of being served and I was patiently waiting behind them. It turns out that this employee was unhappy that I was forming the line in the wrong direction. He wanted me to stand where the sign indicated. The sign was tiny and was not facing the correct direction. The employee could have simply explained to me or directed me to form the line in the correct direction. Instead, he stopped in the middle of serving customers to put on an act to try to make me look stupid. He was rude, passive-aggressive, and condescending.

Costco does not care about it's basic members, only the ones with the more expensive membership. I wasted over an hour of my day in costco on Regent in Winnipeg Manitoba. It was before work and I was in a hurry, I get to the check out and it reads my debit card cannot be authorized. I try three more times as I can clearly see on my online banking I have more than enough money in my debit account. SInce I have nothing else but visa I have no choice but to leave. Embarrassing and unnecessary I go to two other stores, where surprise surprise my debit card works. Costco is a waste of time and essentially money unless you are one of the corporate members that they care about. I will never be going to costco again or renewing my membership, and I have been a member for over ten years.

Hi, I just want to ask if you could bring the mocha mixture back to the Bellingham Costco. The employees told me I would only be able to get it if I went to Idaho or somewhere else. This is very inconvenient, and this product is well liked in my family.

My 2 year old grandson is allergic to nuts of all kinds. Recently, I served him steak seasoned with the Kirkland product, pure potatoes mashed, and plain green beans. He immediately started breaking out in welts. My son informed me that cumin. . .even the organic kind . . is frequently processed with peanuts. I was very disappointed and very worried. Someone even more allergic than my grandson could unwittingly killed with the best of intentions. PLEASE LABEL THE SEASONING AS POSSIBLY CONTAINING NUTS! Ida

Can Costco have alternative frozen vegetables. I do want a frozen stir fry vegetables but the label states it is a product of china, Ecuador, usa, and vietnam. China grows the most chemically diseased polluted vegetables out of all the countries in the world. Most Chinese know this therefore grow their own vegetables at home. There is so much corruption that their organic vegetables are really not organic at all and therefore create false documents certifying them to be such. China's vegetables and meat products are poison. I just do not understand how the United States of America can allow the import of these poisonous vegetables into our country and allow it to be distributed to Americans. Our children will consume toxic vegetables which promotes poor health and will one day have their own children with greater flaws in their health as well. Costco can you please stop importing vegetables from china.

My local Costco Pharmacy just told me that they no longer carry this prescription medication manufactured by Greenstone Ltd. I have been getting this medication from Costco for maybe 20 years and find this manufacturer is the only one whose product works best for me. Off and on I have had to try different manufacturers but find they only work about half as good as the Greenstone product. (If they work at all) H E L P - - Costcos bulk cost of this item is the only way I can continue to use them. Please start your Pharmacies to order and supply this product. We older and very limited fixed income folks depend on you. Arba L Lubke (Mr) 380 Gaviota Pl Oxnard, CA 93033