CVS
Reviews and Complaints

Pharmacy 3582 Hendersonville NC

01/31/2023 - 1:14 pm

I was in the drive through at 1:14 pm there were 2 cars ahead of me , was PLENTY OF TIME to complete their transactions in order for me to pick up my prescription by 1:30 (when they close for lunch)

The first car took an unbelievable amount of time . Pick up window is for prescription pickup not a friggin shopping port .

Now second car gets to window 1:27pm. Completes transaction as the clock goes from 1:29 to 1:30.

As I'm pulling up to the Window the gate comes down.

ARE YOU FRIGGIN KIDDING ME !

I was in line 16 minutes only to be turned away ?

Ridiculous the way you treat Customers and by the looks of these complaints, im far from the only one

A BCBS member. Retail Pharmacy Claims are handled by Caremark CVS.

Problems:

1-BCBS refers me to CVS because 'pharmacy claims are processed by CVS'

2-CVS did process the claims however no reimbursement payment reached me for over eight months. I wrote numerous letters and made numerous telephone calls. Each time they ask for a detailed explanation which I provided. I even listed specific prescription information.

3. Tha last checks I received were on May 16, 2022.

4. All they have to do is cancel any unpaid checks and reissue them.

They don't seem to know how to do that! Instead they tell me again and again whom they sent a memo and on what.

The problem might be an error in the Overseas mailing address. Sending a registered or other tracable mail would solve the problem.

If this too fails, I will be forced to start a formal dispute/appeal process with the OPM.

Hello my name is Cynthia I was going to CVS in wasilla I used to go to Berneys in Anchorage so I've been with CVS for over 20 years... I was fired in Wasilla Alaska because they kept shorting my Xanax two times that I know if he said I was too much trouble... So I called corporate, they said I could go to another CVS... When I did that everything was going great until the floating pharmacists came to my new CVS she said I can not long receive my meds at any CVS I'm looking in how to sue the company or the person who floats around to different CVS... I'm so hurt by the way CVS treats people they use to be the best, it's a shame how far down they have gone

CVS Email website does not talk to my website (gmail.com). Which my busy schedule, I oversee CVS app. This is a repeat issue I’m sure among many. So I was wondering if I could be a contact for cvs.com to mygmail.com for my pharmacy issues? I have a wonderful pharmacy @ 8660 US Highway 377 S. Benbrook, TX 76126.🙏💯❤️
I’ve had my website checked and rechecked and they said it was good. They said your website CVS website has snap crackle and pop in it. So I don’t want to play the yo-yo syndrome, so I hope this can be solved. Thank you.

Tried to pick up meds that were called to me were ready so I made the trip to pick them up and the sign was up closed so I got the pharmacist attention who was eating and I said do I go inside and he said no we are closed until 2pm. It was 1:30 and my son is handicapped. I was very disappointed. CVS provides your medications sometimes lifesaving medicine and to not be available to distribute it, is a lack of integrity on the management of that store. I'm hoping it's not from the CEO's of CVS that your pharmacist can close down shop just to eat lunch. You can get your clerk to grab medicine that is already filled. It was and is not acceptable and I hope it is addressed. I may change to Publix pharmacy in the future. I really wanted to use this CVS, very convenient but can drive a little further. The CVS store address is: 10013 McMullen Rd. Riverview, FL 33569 I would appreciate a response to know that this is being looked into. In the big scheme of things, lunch can be delayed we have all been there and I can tell you I can work and eat and be just fine, especially in the medical and pharmacy business.

On Saturday January 21, 2023 I went to pick up my medication and usually check at the register to make sure that it's the same one that I use since CVS carries 2 different types. I told the young man that it was not different and I couldn't take it. He said that they are all the same then I explained to him why I didn't want them. He asked me to wait because the pharmacist wanted to talk to me, so I waited lest than 5 minutes when the young lady came out and said to me " this is a controlled substance and I can't take it back " I said to her " what are you talking about, I never did get it" then the young man informed her that I just looked at it but didn't accept it. Well she was not happy with what I said also that her co worker did not inform the situation. Well she had 17 and I told her that I would take them and she told me that I can pick up the remaining 13 when I complete the 17 that I got. I told her that this happened to me in December and the pharmacist that was on duty that day told me that he did not have enough to fill my prescription so he'll have someone deliver it from another store and he text me in about an hour after and I picked it up, then she informed me that it was Saturday and there's no one to deliver them to her also informed me that data proved that they are both the same. I told her that I didn't care about what the data says because I have a few reasons why I can't take that particular make. I told her that I would call the insurance company and inform them how she handled my request. When I called the insurance company on Monday 23, 2023 they told me to call them back in 72 hours. I called them today only to find out that I couldn't receive the remainder 13 . It's hard for me to understand the results because my prescription is for 30 ?I will like to know what went wrong and I feel that it's not fair.

On January 23, 2023 I entered CVS located on South Lindbergh and Lemay Ferry Rd with my grayhound receipt and number to give to the clerk. When I explained that I was there to pay in cash for my bus ticket he had no idea what I was talking about. He then called his manager who also had no idea what to do. They said they would need a bar code I said that they just gave me a number to give they were quite rude and said well I guess we could try and punch in the numbers but that's all we can do. We need a bar code. First why would you have to ring this up as a product your selling and not as a received payment for? But that didn't occur to either of them. The man punched in the numbers and said hmm yeah nope that's didn't work. Sorry Hun. This is the second time I have been into a CVS same location and had the worst customer service with nothing but an attitude when I have asked a question on something. I now have had such a struggle trying to get my bus ticket that I have to have to go to my only sisters funeral, I now have to wait for a different bus because I couldn't get it paid in time thanks to your incompetent workers who have no idea what there job is, does, or even if they are at work. When I first entered the cashier was standing away from the counter talking to friend/boyfriend and didn't even pay attention that I walked up to the counter their friend/boyfriend had to tell him after they had asked me if I needed help. I will never step foot into a CVS ever again. And I will make sure that everyone I know does the same and I fortunately know a lot of people and have not only my own pod cast but I am a co-host on a local radio station here in Saint Louis.

Best Regards,

The CVS located at 2701 East Third Street Bloomington Indiana will not answer the phone when you call in under an hour and a half and sometimes longer or never. I asked why they do not answer the phone and was told they are told to take care of customers in the store first. A phone customer is just as important as a customer in the store and should be accommodated just as quickly as one in the store.

I have had to hang up and drive to the store to get help with a pharmacy issue which is rude and unnecessary.

I know nothing will be done to change this problem because it is obvious that CVS does not care about customer service for all patrons, but you need to be aware of this issue.

Being treated like this is obnoxious and very rude by your corporation and if I could, I would definitely change my pharmacy.

Website hours not accurate. Dragged my sick body out at opening to pick up meds. NOT open until 2 hours later than website stated. 1/15 AND 1/16. Notified that meds were ready, meds NOT ready when I arrived to pick up. 1/14

Extremely difficult and rude checkout people.
This pharmacy has been rated 1 star and 2 stars online for the last four years. Instead of getting better, it is worse than ever. Understaffed is the reason they give for poor service.
I am 73 years old and have been connected to many pharmacies over the years and none were anywhere near as bad as this one.

Jan. 14,2023 . A man at the Pharmacy counter had his dog in the store. it is illegal to have any animal walking on the floors where food is on the lower selves. I checked this New York State law. .

When I went to the counter the counter to pay for the items, the clerk refused to take my order because he," did not like what I said About immigrants and he was an immigrant. He then took the items I wished to purchase and would not ring them up. I had to thug the items out of his hand . I

This occurred at the CVS Pharmacy ay 2030 Hillside Ave Ne3w Hyde Park. NY at aprox. 2:20 PM

CVS On Nov.15,2022 my Doctor presented for Hydrocodone 10; I have A chronic back pain which I am now in pain Management, i find this Not a Mistake on CVS's Behalf but an outrageous attack as of this Jan. 13,2023! In November 2022 I got my pain medication refilled, and to my horror the Prescription of Hydrocodone was a bad prescription the medicine was no Good! the medicine did not work I went back to the Pharmacy & Spoke with the Pharmacist, they told me there was nothing they could do about this matter, i asked if they could give me another Prescription, that was a better pill! reply No because I opened the package! Well I was in pain all the way up to December15,. The medicine was not working! Then I called my Doctor Before the 15th to let her know the problem I knew she couldn't help so I had a Dental appointment on Dec. 15 2022 Had my teeth cleaned & my Dentist wrote me pain Meds for Pain, this was a Welcomed Relief! However, Tylenol 3 Is not big enough for my pain! So when it was time to refill my new Meds, I couldn't refill Hydrocodone! I lived with the agonizing Pain for up to Jan 14,2023, I feel like this is no Coincidence, of my Medication Because Every Since I Reported The Hydrocodone didn't work Back in Nov. 2022; I've had problems with my Hydrocodone, Prescriptions! Yesterday January 15,2023 My Doctor Wrote Me another Prescription, I called CVS No one answered numerous times, I go to CVS and they say everything s Ready X_Cept the Hydro don't have 90 so they wouldn't Disburse Any! They couda Called I'm In Pain! Sue You CVS! Negligence! Is What I Call it! I am Suffering at Yo Expense! But Wait till I tell my friends!