CVS
Reviews and Complaints

A one time prescription was arbitrarily refilled. My wife by accident picked up this crème along with other medications. I returned to this store this morning and the pharmacist refused the return.
I asked to speak with the manager who also refused to refund my $25 and when I asked to make a written report, she tore off apiece of scratch paper and told me to write my name and number, which I did.
Apparently very young and inexperienced, I questioned her ability as a Manager as to why she couldn't refund my money. She indicated that it was "store policy".
My family and I have spent thousands of dollars at this store over the years.
This is the first time in 20 years that I have even attempted a return and am angered to have to resort to filing a claim.
Athan Vlahos
[protected]

Before covid your associates would/could do whatever it took to help a client. Now I have been on this medicine, unfortunately for years, & your associates cannot do anything to get a specific brand that would actually work.

From the research I've done this is the state of North Carolina's fault. I do not understand how a major company like CVS cannot get their "people" in washington to change the laws back to pre-covid standards.

People like me, honest & in serious pain cannot be looked after.

Four years ago I moved over 15 miles from the CVS I have been using for 10+ years; before that I was less than two miles away. But I was loyal to your people there. Now they're all gone but one. And according to them it's not their fault as I stated earlier.

I do not understand how a company as large as yours is letting itself be told what to do by a group of people that are completely beyond their comprehension.

I enjoyed the service I was given from CVS on Shiloh Church Rd. [protected]. My # is [protected] if you would like to know more of why I am changing companies. Thank you for your time.

HITLER selected people the same way CVS is persecuting Christians! HOW DARE YOU! Discrimination is against the Law! Specifically Christian's!? HOW DARE YOU! You do business in THE FREE UNITED STATES OF AMERICA, WHERE DISCRIMINATION IS LOOKED DOWN UPON TO THE LOWEST LEVEL OF THE HUMAN CONDITION. The RN you DISPOSED of Robin, because of her religious objections, IS UNBELEVIABLE, Robin will have the full force of the LAW, AND THE UNITED STATES CONSTITUTION on her side! Disgusting!

HOW WOULD YOU TREAT A MUSLIM! YOU [censored]ING [censored].

YOU WILL BE PUT OUT OF BUSINESS!

[censored]ING SICK!

CVS transaction NDC [protected] - 5PKG - 90 Day Supply.
I was charged $114.28 on 1st 2023 order. Each, 2022 order same quantity and strength for 90 days was a Charge $63.46.
Why has the charge gone up so much?

The CVS Representative noted; that a different supplier (not the previous one, Bausch Health) was used because the CVS Mail Order filler did not have access to that supply at the time of filling the order and it was more expensive.
The CVS Representative suggested; that my Doctor should write a new prescription noting DW - the specific supplier of the Brimonidine be Bausch Health so I get a cheaper Tier 2 rate.

This whole transaction seems a bit odd from my perspective. Will you please look into this and provide an explanation so, I know, if I should be going back to my Doctor for a new prescription to deal with your pricing anomaly?

January 9 5:30 PM. Pharmacy hours clearly state they are open until 9PM Store # 3062 3192 Route 115 Effort PA 18330. I proceeded to call the main CVS # to where I was connected to pharmacy. I was on hold one whole hour trying to get through. All I heard was a continued message about Covid 19 injections and 14 other vaccines played over and over. Since I am totally against any injections this was equally annoying. Finally, I hung up and called back for a store associate who informed me there was no pharmacist for the night and they were closed! Nice to be left hanging online without any message indicating this when they were supposed to be open! The next day January 10 I again tried by phone to reach pharmacy when they were supposed to be open and available for phone calls. Again no one picked up the phone to answer me after one half hour and yes, I have the correct phone number! I proceeded to go directly to pharmacy at 11;29 am only to notice no busy traffic or phones ringing. Survey ID# [protected]. Register 13 Transaction # 5025 CSHR#2277172. This is not the first time I have experienced this non phone answering with this store. If you can afford to have a pharmacist issue government related vaccine, then equally important are your customers that need to call in and fill a prescription. Hire more personnel. Your stores certainly invest in growth of your stores. Now invest in better customer relations as well!

I've been taking temazepam for 10 years because I DON'T SLEEP. It's the only "controlled" substance I take. 95% of the time, my pharmacy is out of stock and they have to order it every time I request refill. I called and requested my refill last week, which is a 30 day supply. I told them to fill the whole prescription regardless of what my insurance pays because I'm going out of town for 2 weeks on the 21st of this month and won't be able to sleep if I don't have it! So, of course, they only filled 15 days. I called them, explained the situation, and the pharmacy tech was like "sorry, but tough [censored]. Put in a refill request right before you leave" The problem is THEYRE ALWAYS OUT OF STOCK and it takes them about 4 days to fill it after I put in a request. Plus I LITERALLY TOLD THE GIRL LAST WEEK TO FILL THE WHOLE RX REGARDLESS OF WHT MY INSURANCE PAYS! So, I called the customer complaint line and explained to the guy what happened. He called the pharmacy and talked to the pharmacist about it, and the pharmacist said the reason they didn't fill it was because they were out of stock, which is a damn lie. So, they didn't take responsibility. My insurance company FORCES me to use CVS or I wouldn't use them. Basically, nothing was resolved. I also recorded the phone call. She was VERY RUDE. I was NOT until she started snapping at me!

My name is David Townsend, and anxiety medication was denied from the CVS pharmacy before medicaid paid for half so I had been paying full price for two months out of pocket, I went to my Dr appointment on the 24of November 2022 and so I was running late to get my medicine so I called the pharmacy on gravios and Hampton cvs pharmacy to allow My friend to get them for me My meds, but they gave him the medicine I had a perception that was half filled, so he said he didn't have to pay anything, so I was fine with that cause I new I could go get the rest of them, when I got there they said I was to early for the other half of My meds, so I had explained that I had been paying for them so since the one half I got free I'll pay for my other half, and then they said I was to early and I told them I needed my anxiety medication, but they sent me down to a nother one to get them filled but said I had to wait two hours, so I did as they said, when I got to the other CVS pharmacy on gravios and Chippewa they told me that they was not going to give me my medicine either so I went back down to the other CVS and they told me that they didn't have them and that I couldn't get them to the time to get them again my doctor prescribed my medicine on the 24th 90 pills they only gave me 45 I was willing to pay for the other 45 when I needed them I didn't come right back I came when I ran out and they will refuse to give me my medicine so I had to go to the whole weekend having anxiety all weekend because they refuse me of medicine that my doctor had prescribed for me so I end up having to get my medicine from Walgreens and never received the full amount from CVS thank you

Coram infusion services billing dept.
Account number [protected]

This is the 3rd time in an year that i've received a bill with request for immediate payment. I've insurance, secondary and medicare demo project coverage. They are not filing the claim!

Calling the billing dept is an exercise in frustration. 1) they don't handle those accounts, it must be someone else. I called the number on the bill.

2) lied. Said she (Yvonne) had no cell contact number, then called my home number and whilst on the phone I get a printed text message from her on my cell number. The number she said she didn't have and had no access too.

When asked why they had not filed the claim, the only response I got repeatedly was "do you have your financial agreement?" I asked what that had to do with filing the claim and she only repeats the question. Then says I get a call back from a manager in 24-48 hours. That was one week ago.!

This was from an infusion 12/8. I get infusions every 3 weeks They are 100% covered. This has happened 3 times in 2021.

As of today 1/9/2023, they have yet to file the claim. I've spent 97 minutes of pure frustrating effort in trying to get this latest error fixed.

Customer service and poor business practices are prevalent at the CVS 281 Connecticut Avenue Norwalk CT 06854
I rarely go to the pharmacy since I am wheelchair-bound. however there was a Script that required ID so I made the trip on 12/29/2022 and wish I hadn't.

I entered the disaster of a vestibule, huge box of "free masks" empty of masks but full of receipts/used tissues etc. went through the doors and saw the after effects of the holiday season. All over the floor, piles of toys to the left of the doorway, blocking the ATM. Which of course once I got to it was non-functional;

Trying to navigate the aisles was another problem, Hand trucks, boxes, piles of merchandise everywhere I went.
I finally made it to the pharmacy and the woman working behind the counter was very nice, professional and handled my transaction properly.

Getting back to the front store to check out, CVS is infamous for having one cashier! no matter the time of day, I decided to use the self-checkout, out of 2 registers only 1 was "working" the other had cardboard over the screen and out of service written on it.

The register did not work properly, It doesn't give you a chance to move the items into the bag before locking up, necessitating a cashier come scan their card to override the error. Apparently the bagging area has a "weighing" factor to it and isn't accurate or is overly sensitive to items being placed there. It locked up no less than 3 times before I stopped and went to wait in the line of customers at the only open register.

Going to the pharmacy should not be a stressful situation, I have to call repeatedly to get delivery/shipment of scripts ever since Covid, by now things should be back in good order.

The pharmacy techs/Rph also seem overwhelmed and impatient when they are asked a question on the phone. I had to call for a prescription - which I still don't have and have no idea when it will arrive. I called to ask when it would be delivered. The male Pharmacy tech said "no idea, you need to ask the delivery company" I said "CVS has a delivery company? may I have the phone number?" He said "nah, it will be delivered" I called again today and the female pharmacist gave me a similar answer, I asked if it would be today and she said "If I knew it would be today, I would have told you that"

Today, January 7, 2023, I called the CVS Pharmacy in Branson Missouri located at 105 Lloyd Street, to check on the status of my prescriptions. I first called at 1:11 PM and after the system notified me the pharmacist want to speak with me I chose the option to be put on hold to speak with the pharmacist. After 25 min on hold I hung up and redialed. The answering system then notified me the pharmacy was on lunch break and to call back after 2:00 PM. I called back at 2:08 PM and was once again asked to be put on hold for the pharmacist. After another 15 min on hold I decided to drive the 25 mi to the Branson location but kept the phone connection active as I drove. I was still on hold when I arrived at the store almost 40 minutes later! I went back to the pharmacy where two people were working. After waiting on the girl working the register to wait on a customer ahead of me I showed her my phone with now 40+ min on it and no one had picked up the call. She explained that they were short staffed and could not answer the phone. That is NO WAY to treat customers! She also explained that they had no control over the answering machine and corporate had control over how it answered the phone calls.

My message to corporate is that I understand that its difficult to staff right now but you should never treat customers like this with unanswered hold calls, especially when your system prompts them to hold for the pharmacist. I would appreciate a call back from a responsible person in your organization to discuss this further. If I don't hear from someone by January 17 I will start sharing my story all over social media.

Dan Schilling

[protected] cell

78 Drury Lane

Blue Eye, MO 65611

I stopped in at your CVS store 111 in Scott, Louisiana to use the bathroom and make a few purchases. The attached pictures show the status of the bathroom exactly as I found it, one of the most disgusting experiences I have ever had. I could not believe this was representative of your store, which is so clean and beautiful. I alerted the manager and asked if she had seen the bathroom. She responded, "no," I have not been in there. Which is odd. (Do managers have their own bathroooms?" Anyway, I thought you would like to know. I am now curious about the Walgreens bathroom across the street? I followed her into the bathroom and I could tell she was apalled. She said she would clean it, but that bathroom needs a complete facelift. I thought you might want to know.

On 15 Dec 22, I requested a refill for ENTRESTO. My Dashboard and the South Hill VA CVS informed me that Entresto was out of stock and would be filled as soon as possible. I was given an option to go elsewhere for my refill. This CVS is the closest one to my location. I might add that this pharmacy is the worst. The young lady working the drive thru is very rude and has a bad habit of yelling back at me. I hear well; she does not enunciate properly. She should work at the local dog pound where she can yell all day long and not be rude to humans. In the last 20 years as a TRICARE customer, mostly at Walmart, I have never been insulted like at the South Hill Pharmacy. I was overcharged for meds when I was forced to transfer to CVS. They seemed not to understand how to process a Medicare Advantage and Tricare pharmacy benefit. Luckily, after a few months, things seem to being processed properly... NOW, if I could just get my ENTRESTO. I might also add that this CVS has a large turnover of workers. They could be more user friendly.