CVS
Reviews and Complaints

I took my very elderly mother in law for an urgent care visit and she was diagnosed with a urinary tract infection. Prescription electronically sent to the pharmacy at Target 9901 Yk. Rd, MD store #16612. I checked on line - no information 3 hours later and called (3 times - disconnected twice after long holds). Pharmacists said the needed antibiotic would be in the next day. Clearly that was unacceptable. I asked to find another pharmacy with the meds. He transferred it to 1001 Yk. Rd Towson, MD store # 2216. He instructed me to call them. I did — 5 times, 3 times I struggled through the awful voice mail tree and was on hold for > 30 minutes each time (disconnected once) twice I called through the physician line (because, indeed, I am a physician) and once was on hold for 15 minutes and once I left a message with no return call. This antibiotic was critical yet no service, no email or text notification and then... the website went down. CVS is the worst — only use it because her Medicare requires it (that's my next source for a complaint.)

Joe Wiley, MD [protected]@gmail.com, [protected]

I tried for two years to get my prescription delivered sometimes it gets delivered. Most likely it doesn’t I call the store and it goes on for 15 minutes once I talk to the operator it gets delivered . I’m 96 years old can’t walk the store is 688 lighthouses pacific grove Ca 93950 time any time of day

I am tired of this CVS Pharmacy on Millerville Rd Baton Rouge, La inside of Target. The store number is 17177. Each time I call the store to get information on my percription as a patient or customer, they never pick the phone up. When I call to talk them as a percriber, they pick up quickly and tell a lie that they're busy once they find out that I am not a percriber. This happens each time I call no matter what time of day and this is why I am moving my prescription elsewhere.

Seconds ago, I spoke to Delphin Adams who has the worse behavior ever. She made the biggest mistake in trying to talk over me telling me that I am not suppose to call on that line. She has a very nasty attitude so I showed here that I can have one as well,

Even Walmart handle its customers better and I am sure their clientele is a whole lot larger than CVS.

It's a good thing we have a choice.

David Bibbins, M. Ed.

CVS what a joke for upper management. I scheduled an appointment online to take a covid 19 test at 6401 Precinct Line Road in Hurst, Tx. I am a VA which they take, I took the test and then was told to wait for the nurse to give me my results. I waited about 5 minutes and she took me to the back and started asking me alot of question and took my blood pressure and it did not seem right. She ask me to wait and she printed out my bill and they charged me for a assessment charges $99.00 and another $120.00 for the covid test. The covid test I agreed to but not the assessment. The nurse stated that it was a requirement when taking the covid test by the VA. So I called the VA and they stated that was not ture. I disputed the charges and they has some manage call me and she was a joke how did she get that job. They only care about how much money they can get from you, since the gov'tment is not paying for the covid test anymore. The manage stated that it is there new policy now as of April that all covid test requires this assessment for $99.00. I can not trust what CVS tells me now because someone is lying but they are not going to admit to it. My family and I will never use CVS again for anything.

Today. With great difficulty getting off an intense work schedule, I scheduled an appointment for a COVID booster vaccination at CVS Sangamore Rd at 7PM. I will preface my complaint by noting that over the last two decades, I have had excellent service at CVS and therefore my choice for the COVID vaccine.

I arrived early — at 640PM, registered on the phone app that I was in the store and walked upto the Pharmacist "KC" and made myself available for the vaccination. He retorted that they were busy on other matters and that I should come back after 645. I therefore left the store to minimize COVID exposure and returned ahead of my appointment at about 655PM and presented myself for my 700PM appointment. "KC" then tells me in a raised voice that I had not registered on the App. I explained that I had and showed him my phone and the app button I had used to register. He was unapologetic for his error.

At 700 PM I followed him to the booth and was about to sit down for the vaccination. When he told me he must give another man his vaccine first.

I explained that I was here for a scheduled 7PM appointment and it was now 7PM. He retorted that he had multiple 7PM appointments! Here in an environment of careful social distancing and time seperated appointments, "KC" tells me that not only are there more than one 7PM appointment but, he wants me to step out of the booth so he can vaccinate the other 7PM appointment first. I therefore had no choice but to leave the booth and allow the other customer to be vaccinated first. I was hopeful that the store surveillece cameras would have recorded this event. However, just to be sure I took a photo to capture KC Vaccinating the customer ahead of me while I waited. Photo attached.

When I was subsequently summoned to the booth, I explained to him that his logic was totally idiotic where he selects one and not the other 7PM customer, and in addition a process that is inconsiderate about cross infection of customers.

He took offense and decided he would not vaccinate me. Put another way he refused to do his job after abusing the customer with his inconsiderate and arrogant behavior.

The Shift supervisor Sheree was helpful but could do little to get KC to do his job.

Complaint by: Dr. Rajasingham arj.ind. [protected]@gmail.com

I am a prescribing MD with 20 years' experience. CVS must stop requesting updated Rx when they are good for and written for 1 year. CVS pharmacists must stop telling patients to not take a medication or to stop medications prescribed by MDs just because there may be a potential interaction. MDs are capable of managing risks and benefits, and telling a patient to stop a medication is practicing medicine, which pharmacists are not qualified to do.

CVS must stop cancelling Rx just because someone doesn't pick it up right away. CVS must stop telling pts they have "contacted the doctor's office" about a refill when all they have done is send an electronic request. CVS must stop requesting refills a few weeks before the Rx is expired at a year, when MDs are required to see pts to refill Rx. The current practices extort the valuable time of MDs away from their patients and, frankly, their families by whittling away at the insufficient time MDs have. Pharmacies are simply there to dispense medications as directed by the MDs. CVS needs to start doing its job properly - not more, not less.

I have made a complaint to my governor attorney general and have a case in the Virginia Department of Health due to injury of this test. I was feeling sick I did take the test because I was working for a company that is regulated by OSHA at the time. Within hours I was dealing with the most excruciating head pain dizziness eye pain blurriness and have been dealing with this situation for six months now. I am getting a runaround and I intend to include CVS making sure they are aware of my intentions. This test has taken MY ABILITY TO FUNCTION AND WORK. Prior to the test I had no issues and functioned normally.

The Pharmacist at the CVS located in the Target in Forestville Maryland was very rude and hanged the phone call up on my wife twice! The last time my wife asked for the Pharmacist and she said hold on and hanged up again! She is the PHARMACIST!. Her name is Frankie. So we jumped in the car and made the 5 minute drive. We get there and tell her what had happen and she lied and said she didn't know who had answered the phone! When we heard the same voice coming out of her month, we knew it was her! We have been going there since 2012 and never had an issue with anyone there until today. She was very rude and disrespectful and should NEVER have a job like that. We are changing all of our prescriptions to someplace new. It's sad to be treated this way. I hope someone does something about this woman. She's going to treat the wrong senior bad one day!

After going to 4 CVS stores due to the primary one not having the drug and shifting to another store I was able to get to 70 Princeton/Hightstown Rd. NJ to pick up my script on 5.22.22. The listed cost was $124.53, the Good Rx card showed $36.86 as the price at that location. Well, the pharmacist said that there was NO discount available, so I was forced to pay the full $124.53.

Then on 5.23.22 I went to the CVS (primary one) at 629 Abbington Rd. NJ to pick up another script. Once again Good Rx listed it at $17.79 yet I was forced to pay $23.41 instead!

I don't know what this chicanery is but I have clearly been ripped off! According to my figures you owe me $93.29. So, please rectify this egregious situation!

I want to start off by saying I work in customer service and have also worked at a pharmacy so I understand that things get busy and service gets behind. But... with that I also feel like your customers do still need to be taken care of.

I visited the CVS located at 2712 FM 365, Nederland, Texas 77627 on Sunday May 22,2022 to pick up my husbands prescription and as expected there was quite a few cars in the drive thru so I parked and went inside to see if the line was any shorter. I was not, but, no big deal the pharmacy is always busy full of sick people wanting to get their medication asap. My issue was that there was only a pharmacist and one tech working in the pharmacy, and they were GREAT trying to help everyone as quickly as possible. The pharmacist even called for a Manager to please come to the pharmacy to assist BUT when the guy came from the front he proceeded to tell her in front of a line full of your customers that he was advised from his manager that if he had things to do he could not help the pharmacy... THAT WAS VERY UNPROFESSIONAL in my opinion... CVS employees need to work as a TEAM for their company and for the customers...

Thank you... Chrissy Nuccio [protected]@yahoo.com

I responded to what appeared to be a legitimate CVS survey on May 6 2022. I provided my banking info as asked on may 6 or may 16 for shipping charges to pay for Fitpro device that was to be free. The shipping charge was taken by Manhatten extreme [protected]. Then on Fri May 20 $56.09 was taken by a other co. I have never heard of perfect gadgets online. This was unauthorized.

Today I had an eye problem, tearing and burning, which has been previously diagnosed as allergic conjunctivitis.

I tried to make an appointment at one of your Minute Clinics near me in Boynton beach, Florida, zip code 33472, and the 2 that were near me were booked for the day and the next day by 10:00 AM.

Then I tried to book a tele health and or video appointment for over an hour, and your website kept crashing, telling me it was having " technical difficulties." I tried 4 times.

Then I saw on your website that a clinic may take me as a walk in if they have the time.

I went to the clinic in Boynton beach, inside the Target store on 650 N. Congress Ave., The sign in kiosk said I could not book an appointment. So I waited for the nurse to come out of her office. There was no one waiting to be seen. It was about 1145 AM. the kiosk said the nurse goes out to lunch from 130 to 200 PM.

The nurse came out of her office to throw out some boxes of garbage. There were no patients in her office. She asked me if I had an appointment and I told her I could not make one, telling her all the bs I was put through trying to get an appointment today, not only for in person, but for tele health and video as well. Then she asks me what my problem was. I told her my eye was tearing and burning, and the OTC medication this place gave me last year was not working well.

I thought for sure she would see me, considering she wasn't doing anything else.

She had the audacity to tell me that she was all booked up for the day and could not see me. Then she agreed that the website has been infuriating people who say they cannot book appointments on it. Did she really think I was that stupid to believe that she was so busy that she could not see me ? This woman was one insensitive lazy POS, that should not be working in health care. How can you let someone in pain sit there, while you are free, and tell him to go home ? It was beyond disgusting. She should be fired.

I stayed there for another 15 minutes, and still no other patients arrived.

I've had it with your clinics and websites. What a horrible company you are running.

Eric Golub

6028 Terra Rosa Circle

Boynton beach, FL. 33472

[protected]

Don't you have a district manager to step in and help? There is very little help in this pharmacy. Drive Thru was shut down a couple days ago, therefore my handicapped aunt had to go inside. After a week and a half of telling her that her medication would be in on a certain date, she transferred all her scripts to another pharmacy. Her order is often screwed up. They only had a pharmacist and 1 employee working that day, you can imagine the wait time. I was on hold 20 minutes today. I have been patiently waiting for this pharmacy to get more help, I have had my order wrong most of the time. I am now sending all my scripts elsewhere! It's a shame they can't get enough help to serve the customers they have. (Or had). Even though they needed to be better trained to listen to the customer, This store used to have alot of help, why do the employees leave? Corporate should get a district manager in there to help rather than LOSE alot of customers!

a store ASSOCIATE AT THE Laconia CVS on union ave was rude and made a remark to her coworker saying she cant believe that im buying my daughter something because she was crying, she callede my daughter a brat even tho she was 3 and having a meltdown